PLAZA Premium Heidelberg

Hotels
8.1 (8122 reviews)
6 Sofienstraße , Heidelberg , de
+4962214353920

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Central location
Lovely reception staff
Good breakfast
Cons:
Poor cleanliness
High prices
Uncomfortable room features

Categories

Cleanliness
7.43
Multiple mentions of cleanliness issues, particularly with the room and bathroom.
Service
8.9
Reception staff was lovely, but some service aspects were disappointing.
Location
9.44
The hotel is very central.
Room Quality
7.89
Room quality was complained about, especially regarding comfort and cleanliness.
Amenities
7.42
Lack of sufficient amenities and some complaints about the comfort of facilities.
Value for Money
6.88
Overall sentiment suggests the hotel is overpriced for the experience.
Food and Beverage
8.43
Breakfast was good but with limited choices, cold eggs reported.
Overall Experience
8.4
Some positives, but several complaints overshadowed the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:30

Property Description

Luxurious Accommodation
Experience comfort and style at PLAZA Premium Heidelberg, located in the heart of Heidelberg. Our guest rooms are equipped with modern amenities such as air conditioning, flat-screen TVs, and free toiletries, ensuring a relaxing stay for all guests.

Convenient Facilities
Enjoy access to our fitness centre, bar, and terrace during your stay. With a 24-hour front desk and luggage storage available, we strive to make your visit as seamless as possible.

Delicious Dining Options
Start your day right with a delicious buffet breakfast at our hotel. Whether you're exploring the nearby Historical Centre of Heidelberg or visiting Heidelberg University, our convenient location makes it easy to experience the best of the city.

Book your stay at PLAZA Premium Heidelberg now for an unforgettable experience in Heidelberg!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.

Pets: Please note that we can only accommodate dogs as pets. There is a fee per night for these. Assistance dogs are of course exempt from the fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 8122 reviews
Cleanliness: 7.43
Service: 8.9
Location: 9.44
Room Quality: 7.89
Amenities: 7.42
Value for Money: 6.88
Food and Beverage: 8.43
Overall Experience: 8.4
Z
Zwicker • solo_traveller • ch
6
Pros:

Das Personal war sehr entgegenkommend und freundlich. Gutes und reichhaltiges Frühstück.

Cons:

Bei unserem 1. Zimmer hatte das Sofabett eine sehr dünne Matratze. Für unseren grossen, 16 jährigen Enkel, war das Sofa Bett auch zu kurz. Freundlicherweise wurde uns 2 neue zugewiesen.
In einem dieser Zimmer gab's warmes Wasser nur, wenn wir das Wasser ca 5 Min. laufen ließen.. Das entspricht nicht dem ökologischen Prizip Ihres Hotels..

2026-07-04 • via Nuitee
M
maria • extended_group • ar
6
Regular
Pros:

La ubicación

Cons:

Los baños, se tapaba la ducha y se inundaba el baño. Lo destapan pero inundó de olor a cloaca la habitación. Tuvieron que cambiarnos de habitación,

2026-07-04 • via Nuitee
E
Elisabeth • family_with_children • se
8
Pros:

Kändes lyxigt

Cons:

Alldeles för dyr frukost. Lite ont om personal vid receptionen.

2026-07-04 • via Nuitee
A
Annette • couple • se
10
2026-07-04 • via Nuitee
E
Eva • solo_traveller • de
7
Cons:

Wir haben ein anderes Zimmer bekommen als gebucht. In der ersten Etage ein behindertengerechtes Zimmer. Gebucht war aber ein normales Zimmer in einer oberen Etage.

2026-07-04 • via Nuitee
T
Toni Ann • extended_group • ch
9
This is a great hotel, would absolutely recommend.
Pros:

This is a great hotel. Location is good, with parking and friendly staff.bery comfortable beds and pillows and great en suite.

Cons:

Nothing bad to say.

2026-07-04 • via Nuitee
A
Andreas • family_with_children • de
10
Pros:

Alles top bis auf das unten genannte Problem.

Cons:

Toilettenspülung hat nicht gut funktioniert. Zu schwach. Trotz Reklamation wurde Porblem nicht gelöst.

2026-07-04 • via Nuitee
R
Richard • couple • nl
8
2026-07-03 • via Nuitee
P
Peter • couple • de
10
Für einen mehrtägigen Besuch Heidelbergs total in Ordnung.
Pros:

Top Frühstück, top Lage, Personal sehr höflich

Cons:

Da gibt es nichts.

2026-07-03 • via Nuitee
P
Pekka • couple • fi
9
Easy and convinient
Pros:

Location is just perfect. The room was clean and quiet, the beds were good. Extra plus was the parking slot for the car.Breakfast was also great.

2026-07-03 • via Nuitee
J
Julia • couple • de
6
Das Hotel ist in Ordnung, dass nächste Mal definitiv nach einem besseren Zimmer schauen
Pros:

Freundliches Personal

Cons:

Das Zimmer war total dunkel, es gab nur ein schmales Fenster und die Wände waren in sehr dunklen Farben tapeziert. Das machte ein beklemmendes Gefühl

2026-07-03 • via Nuitee
C
Carole Schenk • solo_traveller • ch
10
Hôtel à conseiller à proximité d'une vieille ville romantique.
Pros:

Emplacement près de la vieille ville. Au calme. Chambre très confortable. Réception 24h/24h. Bon fonctionnement de la climatisation. Grande douche à l'italienne. Plusieurs chaînes TV en français.

2026-07-03 • via Nuitee
J
Jean Marie • couple • fr
5
Fonctionnel
Pros:

L’emplacement

Cons:

La façade de l’immeuble

2026-07-03 • via Nuitee
J
Johnny • couple • be
10
Heel fijn !!
Pros:

Perfect ontbijt , Perfecte ligging , nette mooie en stille kamers !!

Cons:

é' uur moeten wachten om een verstopte afvoer in de badkamer vrij te maken !!

2026-07-03 • via Nuitee
A
Ashkan • couple • de
8
2026-07-03 • via Nuitee
V
Vittorio • solo_traveller • it
8
Bello nel complesso
Pros:

La colazione, la pulizia, la posizione.

Cons:

Per una camera doppia, mi aspetterei 2 sedie. Ce n'era solo una.

2026-07-03 • via Nuitee
J
Jolanda • couple • ch
8
2026-07-03 • via Nuitee
C
Claudia • solo_traveller • de
9
2026-07-03 • via Nuitee
S
Susanne • family_with_children • ch
8
2026-07-02 • via Nuitee
J
Joel • extended_group • us
9
Hot but well worth it and the visit to the river.
Pros:

Are room was quiet and had a view of the castle.

Cons:

Breakfast should not have been a charged event.

2026-07-02 • via Nuitee