Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean / immaculate rooms
Excellent location
Spacious, comfortable rooms
Friendly/helpful staff in many instances
Modern property and good security
Cons:
Inconsistent and sometimes poor service (room service errors, slow/unfriendly staff)
Food service quality and occasional safety incident (foreign object)
Value: perceived as expensive
Occasional maintenance issues (no hot water)
Poor communication on dress code and basic in-room cutlery

Categories

Cleanliness
9.6
Consistently praised in multiple reviews as 'very clean', 'super clean' and 'immaculate standard', indicating excellent housekeeping and room cleanliness.
Service
6.8
Mixed-to-negative: several detailed complaints about incorrect room service orders, slow/unfriendly staff, poor check-in welcome and inconsistent service; some positive mentions of very helpful staff in isolated instances.
Location
9.6
Frequently called 'perfect' for purpose and repeatedly noted as a key positive — strong, consistent praise for the hotel's location.
Room Quality
9.3
Rooms described as clean, comfortable, spacious with excellent room size and good views; one notable maintenance issue (no hot water in first room) slightly reduces a strong overall room quality impression.
Amenities
8.9
Generally positive (security in car park praised, modern hotel), with minor negatives such as basic/ plastic cutlery in-room and a dress-code communication lapse — overall good amenities with small issues.
Value for Money
7.4
Perceived as becoming expensive by some guests ('very expensive now'), though others feel the hotel is modern and well run; value is seen as weaker compared with other strong attributes.
Food and Beverage
7.6
Mixed but below top marks: multiple complaints about incorrect or incomplete room service orders, inconsistent breakfast delivery and an incident of foreign object in food; offset by some very good lunches and occasional excellent breakfasts.
Overall Experience
9.6
Overall sentiment trends positive — many guests call their stays 'brilliant', 'the best', and say they'd stay again; however, notable service failures temper an otherwise very strong guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-15 01:57

Property Description

Luxurious Accommodation

@Sandton Hotel offers a luxurious stay with air-conditioned rooms, flat-screen TVs, and comfortable bedding. Enjoy the convenience of room service and free WiFi during your stay.

Relaxing Amenities

Unwind by the outdoor swimming pool or take a stroll through the hotel's garden. Indulge in a delicious meal at the on-site restaurant or sip on a refreshing drink at the bar.

Convenient Location

Located just 1.5 km from Gautrain Sandton Station, @Sandton Hotel provides easy access to nearby attractions such as Sandton City Mall and Parkview Golf Club. Don't miss the chance to explore Johannesburg from this prime location.

Book now for a luxurious and convenient stay at @Sandton Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 8839 reviews
Cleanliness: 9.6
Service: 6.8
Location: 9.6
Room Quality: 9.3
Amenities: 8.9
Value for Money: 7.4
Food and Beverage: 7.6
Overall Experience: 9.6
S
Saviour • couple • mt
9
great location, service and amazing staff
2026-10-31 • via Nuitee
M
Mohamed • couple • eg
9
Excellent
Pros:

Everything

Cons:

Sometimes the housekeeping misses the amenities

2026-10-31 • via Nuitee
M
Mohamed • solo_traveller • eg
9
2026-10-31 • via Nuitee
M
Mohamed • couple • eg
9
2026-10-31 • via Nuitee
M
Mohamed • couple • eg
9
Excellent stay
Pros:

Everything is almost perfect

Cons:

Sometimes the housekeeping misses to put the amenities

2026-10-31 • via Nuitee
M
Mohamed • couple • eg
9
2026-10-31 • via Nuitee
M
Mohamed • couple • eg
9
2026-10-31 • via Nuitee
M
Mohamed • couple • eg
9
2026-10-31 • via Nuitee
R
Rachel • solo_traveller • tz
9
I HAD A REALLY GOOD TIME.
2026-10-30 • via Nuitee
A
Alessandra • couple • it
8
2026-10-30 • via Nuitee
A
Abdikareem • solo_traveller • za
1
Pros:

Good place

Cons:

The night manager was rude and not helping not the first time

2026-10-29 • via Nuitee
M
Monique • couple • ke
9
Gorgeous hotel, totally recommend. Value for your money
Pros:

The restaurant was amazing with a wide range of options and head chef checking on us and asking if we were okay! I loved that

Cons:

Some of The staff at the reception were aloof and didn’t assist much. Also took so long to be assisted

2026-10-29 • via Nuitee
J
Joyline • couple • za
8
2026-10-28 • via Nuitee
T
Taneso • solo_traveller • ls
10
2026-10-28 • via Nuitee
B
Berguete • family_with_children • mz
10
Pros:

Shuttle service

Cons:

Breakfast

2026-10-28 • via Nuitee
N
Ntwelo Engriet • solo_traveller • za
10
2026-10-27 • via Nuitee
T
Tanhira • solo_traveller • gb
6
The hotel was great and the food was nice, it was clean, facilities were good, except for my three bad experience
Pros:

Facilities and food and services was not all round bad, lovely staff they just overlooked a few things that made my experience not as good as I would have liked it

Cons:

I was told half board was a limit of R390 for dinners and R175 for breakfast and if I got dessert I would have to pay for it, which I didn’t understand considering I had made a payment online already when I booked so I don’t have to pay every time I eat , especially where the menu has no set prices when they give it to you. It was quite daunting.

Then , secondly, after I had dinner the on the Sunday and paid my extra that they said I had gone over, my R390 budget, I had one lady knocking at my room door at 5am asking me to pay for the R390 , which was very confusing and worse still the ideal of having been woken up at such hours to settle a bill which could have been sorted when I woke up or when I had gone for my breakfast, if I had owed at all, which in this case I didn’t owe anything as I had paid my balance that they said I exceeded R390.
Then thirdly, my TV was not working, I complained to the cleaning staff who called the reception and told me a maintenance person would come and sort it out or if not they would move me into a different room but it didn’t happen. I later mentioned it again to the reception but no one came, I mentioned that I had to use my phone to watch YouTube and my battery to my power bank had run out. They were . kind enough to charge my power bank, which I really appreciate but that could have been avoided if my tv App or tv was working

2026-10-27 • via Nuitee
M
Modiri • solo_traveller • bw
9
2026-10-26 • via Nuitee
L
Lazarus • couple • na
8
2026-10-26 • via Nuitee
T
TINGTING • extended_group • za
10
2026-10-25 • via Nuitee