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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Bar
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Golf course
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Non-smoking throughout
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Daily housekeeping
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Designated smoking area
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Beachfront
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Kid meals
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Pet basket
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Walking tours
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Riva Boutique Hotel, nestled in Helensburgh, offers elegant 4-star accommodations with a touch of sophistication. The guest rooms feature modern amenities, including satellite TV, plush bedding, and stunning sea views from select rooms.
Exceptional Services
Experience top-notch services at Riva Boutique Hotel, from attentive concierge assistance to convenient room service. Whether you're exploring the nearby Glasgow Botanic Gardens or simply unwinding in the cozy non-smoking rooms, our staff is dedicated to ensuring your stay is memorable.
Convenient Location
Ideally situated near popular attractions like the University of Glasgow and Riverside Museum of Transport and Technology, Riva Boutique Hotel provides easy access to the best of Helensburgh. Plus, with Glasgow Airport just a short drive away, your journey to relaxation begins effortlessly.
Book your stay at Riva Boutique Hotel now and indulge in a blend of luxury, comfort, and convenience.
A surcharge of 20 GBP applies for arrivals after check-in hours or for late check-out. All requests for late arrival are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The room was fantastic, on checking in the staff member on reception was able to recognise one of the party had mobility issues and instantly changed the room, excellent customer service. The staff member on reception was Paige she was fantastic couldn't do enough for us. Also another staff member who deserves a special mention was Scott again couldn't do enough for us.
We had nothing we didn't like
Nice proportioned room. Nice bar and staff, decent breakfast
I didn’t like the green light mounted on the ceiling that was permanently on. That impacted our sleep quite a lot
The hotel is lovely and the location is excellent. Staff were very nice. We ate in the hotel one night and were very happy with the food and service we received. Fresh towels every day was great.
I think if we had the opportunity to get snacks later in the evening ie a toastie etc this would have been good but not a deal breaker
The room was as I had experienced on a previous stay. It was comfortable and clean.
Having stayed here previously I found the dinning and breakfast facilities very disappointing. The service at dinner was slow and our sharing plates arrived at different time through the meal. Breakfast was even more disappointing, a few hams and cheeses, with a small selection of pastries and bread.
Pleasant staff, friendly, food excellent, bed low but exceptionally comfy. Central, easy parking, good access to everything. Great charity shops to browse in, lots of coffee shops and good eating places. Fish and chips excellent as is icecream shops. One sells a purple sorbet sonething dragon , highly recommed. Recreation centre opposite due to open in october, great place for evening walks.
No hot water one night
Great location on the sea front. Quirky decor. Good size mugs in the room, lovely addition of a coffee Machine with plenty of pods. Really nice pint would recommend the Riva Premium and nice touch of a 10% discount on drinks for guests. The Lady who booked us in was really hospitable warm and welcoming and the best member of staff the others need to take note from her.
Tiny room not as advertised as 16 sqm, Disappointing that the restaurant was closed due to leak so we had to eat out. Our hotel room door didn’t close properly which felt unsafe and rattle when other guests walked past, We could hear every noise from neighbouring room. The kettle flex didn’t reach the plug from the table which was quite dangerous with how small the room was.
In the morning there was no Hot water, No explanation or apology given.
The staff member at breakfast spent the whole time talking on mobile phone, with the phone cradled into her neck while serving guests. Breakfast is limited continental few meats and cheeses, cereal and pastries (not fresh) only one 2 slice toaster available. At check out the staff member was still on her phone!!
Location was good but the breakfast was extremely poor very little choice no cooked breakfast
Bedroom and toilet were extremely cramped virtually no room in the toilet and the bed took up most of the room and trying to get hold of the staff was difficult
We liked the central location. We liked the style , decor of the hotel..
The staff were exceptionally, so friendly and helpful.
We didn't like how hot the room was, even with the fan provided. It really impacted our sleep.
The location
The size of room very small
Location
First room we were offered smelled . The view was over kitchen extracts.
Stairs were dirty.
Second room which was offered after our complaint ,had good views and adequate shower. However bed was uncomfortable.
Perfect location for a wedding we were at, beautiful room and lovely breakfast
the only downside was the room was extremely hot
Lovely staff, very helpful, cannot say enough how lovely/helpful all staff were they really make the hotel! Upgraded to a family room which was a nice surprise and even a record player with records in room, elegant yet quirky room, clean (apart from previous guest hiding fruit in drawer which had gone bad but not hotels fault)
the heat!! windows were a bit open (you cant make them wider) and one fan for such a large room..the fan's safety cover wouldn't stay on which isnt great if children, and we missed the breakfast cos last time to have is 9:30 and we were on a break so a bit later to get up and have would have been a nice option. The cold tap was odd in bathroom, it mostly came out hot which was difficult when trying to brush teeth or fill dogs water bowl but to be fair if you keep trying it eventyually will come out cold.
Room and breakfast were nice
The shower did not work. We had been walking in the highlands and got a nice hotel room thinking we would really enjoy getting cleaned up and relaxing. The staff were responsive and apologetic but offered no recourse or compensation. The room was almost 300£ so having no operational shower was really unacceptable.
Cosy
Breakfast
Location
Glass door in washroom. Very small room. Very hot even after heating turned off. Breakfast hit or miss.
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