Hard Rock Hotel New York - Partner of ALL Accor

Hotels
Hard Rock
9.2 (3779 reviews)
159 West 48th Street , New York , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Rude service
Inconsistent cleanliness

Categories

Cleanliness
9.44
The hotel feels modern and clean. Reviews mention spotless rooms.
Service
8.91
Some guests reported rude staff, affecting the overall sentiment.
Location
9.95
Guests praised the great location near Times Square.
Room Quality
9.4
Rooms are clean, comfortable, and beautifully designed.
Amenities
8.93
The rooftop lounge and other amenities received positive mentions.
Value for Money
8.89
Standard quality for this hotel tier.
Food and Beverage
8.44
Breakfast was not included and service in the eating area was lacking.
Overall Experience
9.61
Overall a great experience; returning guests express strong satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:47

Property Description

Luxurious Accommodation in the Heart of New York

World-Class Amenities: Enjoy air-conditioned rooms, a fitness centre, free WiFi, and a restaurant at the 5-star Hard Rock Hotel New York. Indulge in room service, a 24-hour front desk, and unwind at the bar during your stay.

Comfortable and Convenient: Relax in rooms equipped with a flat-screen TV and a safety deposit box. Experience top-notch service and convenience throughout your visit.

Prime Location: Explore iconic landmarks such as Radio City Music Hall, Rockefeller Center, and the Museum of Modern Art, all just a stone's throw away. With LaGuardia Airport nearby, your journey to and from the hotel is a breeze.

Book your stay at Hard Rock Hotel New York now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 85 per day.

Location

Guest Reviews

9.2
Based on 3779 reviews
Cleanliness: 9.44
Service: 8.91
Location: 9.95
Room Quality: 9.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 9.61
M
Mike couple bm
10
Pros:

The staff are always so welcoming and helpful.
Great vibe
Great place to stay in NYC

2026-07-25 via Nuitee
J
Jamal family_with_children ae
10
Great manager location, marvelou valet parking excellent
Pros:

I would like to thank the manager, Mr. Michelle he looked after us and gave us free parking free breakfast the room so clean the location marvelous would rather to come again

2026-07-23 via Nuitee
K
Karen couple gb
7
Enjoyable stay in the heart of midtown NYC
Pros:

We have used this hotel previously and we like the location and the brand.

Cons:

Unfortunately this time there didn’t appear to be enough staff working in the bar or restaurant which led to long waits to be served.

2026-07-23 via Nuitee
P
Paradise63286746238 Solo travel Southampton, Hampshire, England
2
Lack of customer service
Pros:

My checkout bill was substantially different to that quoted when booked. I have sent numerous emails without any response. There appear to be an awful lot of hidden charges/taxes. I’m afraid that my overall experience was not as expected.

2026-07-22 via Tripadvisor
N
Nichole solo_traveller us
10
I’ll be back…definitely!
Pros:

Excellent location, staff was very friendly and welcoming and it smells so good

Cons:

I have no complaints

2026-07-22 via Nuitee
D
David couple gb
9
2026-07-22 via Nuitee
K
kaysT193YI Family
10
Great
Pros:

Service was excellent
Had a very good meal after a long day of walking in city

2026-07-21 via Tripadvisor
C
Christina family_with_children us
10
2026-07-21 via Nuitee
4
421dewaynew Business
10
Excellent service…
Pros:

My server Augustus was very welcoming and provided great service. The manager Matt stopped by and made me feel even more at home. It was topped off with the Braised Short Ribs!! A great way to start my trip!!

2026-07-20 via Tripadvisor
D
Duander extended_group br
6
Pros:

A localização é excelente, decoração bonita, vista legal e cama confortavel

Cons:

o atendimento deixou muito a desejar, o café da manhã com pouca opção, o rooftop tive uma péssima experiencia, mal atendido, mesmo com reserva de mesa, para uma primeira experiencia, ficou bem ruim

2026-07-20 via Nuitee
M
MAriana extended_group ar
7
Muy caro en comparación del
Pros:

La ubicación

Cons:

El trague de los empleados del restaurante

2026-07-19 via Nuitee
F
Fanny Lucía solo_traveller co
5
Pros:

Ubicación

Cons:

Habitacion muy pequeña. Sonido de ratas en la noche. Pésimo desayuno

2026-07-19 via Nuitee
A
Ana Paula extended_group br
10
Ótima opção em NY
Pros:

Localização e café da manhã são pontos fortes. Possibilidade de early check in mediante pagamento de tarifa de 200 dólares foi muito conveniente

2026-07-18 via Nuitee
M
Mikaella couple fr
8
Top
Pros:

Le personnel top!!

Cons:

Les trunk food en bas compliqué les fumées de graillons

2026-07-18 via Nuitee
N
Nicolas solo_traveller ar
10
2026-07-18 via Nuitee
F
F4604TGjudys Family
10
Friendly Hospitality
Pros:

Hard Rick hotel was so beautiful.
I never expected to see a lot of artifacts of so many famous artists, in and out of the hotel suite. It was like dream come true. The staff were so kind and thoughtful for my special circumstances.
I would love to go back again.

2026-07-17 via Tripadvisor
D
Diane family_with_children us
10
Pros:

Great stay! Small rooms but when you visit NYC, you don't camp out in the room.

Cons:

Options to just have coffee in the morning without breakfast.

2026-07-17 via Nuitee
M
Marco solo_traveller de
9
Pros:

Zimmer für NY angenehm gross. Geniale Dusche und super Roof top Bar.

2026-07-16 via Nuitee
E
EFRAT solo_traveller il
8
2026-07-16 via Nuitee
Y
Yioula couple gb
9
2026-07-16 via Nuitee