Hard Rock Hotel New York - Partner of ALL Accor

Hotels
•
Hard Rock
8.7 (3839 reviews)
159 West 48th Street , New York , us
+1 (212) 970-1200

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Paid
Children allowed

Facilities

Breakfast available (surcharge)
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean and well-maintained rooms
Comfortable beds
Friendly, helpful staff (many positive comments)
Excellent central location near Times Square
In-room coffee machine and daily bottled water
Immaculate presentation of rooms
Cons:
Significant noise and poor soundproofing reported
Rooms described as small/tight
Delayed check-in and inconsistent front desk communication
Management/refund issues (held deposit)
Bar/customer service at the bar lacking
Surrounding streets can be busy/dirty

Categories

Cleanliness
9.4
Consistently praised across reviews — rooms described as very clean, 'impecável' and kept immaculate throughout stays.
Service
9.3
Many guests call staff friendly and helpful, though there are several reports of delayed check-in, inconsistent information and a notable refund/management failure.
Location
9.6
Repeatedly noted as excellent and extremely close to Times Square and major points; a few comments mention busy or somewhat dirty surroundings.
Room Quality
8.4
Beds frequently described as very comfortable, but rooms are often small/tight and multiple guests report significant noise and poor soundproofing.
Amenities
8.9
Positive mentions of in-room coffee machine and daily bottled water; amenities generally good though bar service received criticism.
Value for Money
8
Mixed impressions: good location and comfort for many, but complaints about surroundings not matching expected luxury and issues with a held guarantee reduce perceived value.
Food and Beverage
8
Breakfast is recommended by guests, but bar/customer service at the bar is reported as lacking.
Overall Experience
8
Many guests report a very positive stay (clean, comfortable, great location), while a subset experienced serious service and noise problems that lowered their overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 15:21

Property Description

Hard Rock Hotel New York offers a convenient location with Radio City Music Hall a 6-minute walk, Rockefeller Center 1640 feet away, and Times Square a 4-minute walk. Rooms feature air-conditioning, free WiFi, tea and coffee makers, flat-screen TVs, and work desks. The modern restaurant serves American and local cuisines for lunch and dinner, while the bar offers cocktails. Guests can also enjoy live music, outdoor seating, and a fitness center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

8.7
Based on 3839 reviews
Cleanliness: 9.4
Service: 9.3
Location: 9.6
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
F
Florian • couple • ch
8
2026-10-16 • via Nuitee
S
sharaf • couple • sa
8
2026-10-15 • via Nuitee
C
clara • family_with_children • ro
8
Cons:

Nobody answer to the e-mail. They don't give you an invoice at the end of your stay.
The sink is in the room, separate from the bathroom.

2026-10-15 • via Nuitee
C
Christine • family_with_children • us
7
We enjoyed the record player but were surprised and disappointed that there were not any Michael Jackson albums availabl
Pros:

This hotel is very clean. The housekeeping staff was very attentive. We loved seeing all the music history artifacts.

Cons:

The translucent, sliding door between the bedroom and the bathroom caused the whole room to be flooded with light whenever one of us used the bathroom in the middle of the night. A solid door would make more sense.

2026-10-13 • via Nuitee
דור • family_with_children • il
6
מלון יוקרתי ומעוצב במיקום מצוין, אך עם חדר קטן מאוד, התנהלות כספית מסורבלת ותמורה מאכזבת למחיר הגבוה
Pros:

המלון יפהפה, יוקרתי ומעוצב ברמה גבוהה מאוד, עם אווירה מיוחדת שמאפיינת את המותג Hard Rock. החדר היה מעוצב בטוב טעם, נעים ונוח, והמלון בהחלט מעניק תחושה יוקרתית מבחינה עיצובית.

Cons:

למרות המראה היוקרתי של המלון, חוויית האירוח הייתה מסורבלת ומאכזבת ביחס למחיר הגבוה ששילמנו.

הדבר שהפריע לנו במיוחד היה חוסר הבהירות סביב החיובים. בהזמנה צוין שארוחת הבוקר כלולה במחיר, אך בפועל לאחר כל ארוחה הוצג לנו חשבון עם אפשרות להוסיף טיפ, וההתנהלות סביב התשלום לא הייתה ברורה ופשוטה כפי שציפינו. בנוסף, ההטבה של קרדיט בסך $20 ליום הייתה מבלבלת מאוד, ולא היה ברור לנו כיצד היא מתקזזת עם ההוצאות ומה בדיוק אנחנו משלמים בפועל. בסופו של דבר, הרגשנו שאיבדנו את המעקב אחר החיובים השונים.

בנוסף, החדר היה קטן מאוד. אמנם הוא היה יפהפה ונוח, אבל הגודל שלו היה מאכזב ביחס למחיר הגבוה ששילמנו.

בשורה התחתונה, ציפינו לחוויית אירוח מרשימה יותר. המלון נראה יוקרתי, אבל מבחינת התמורה למחיר וההתנהלות הכספית, לא הרגשנו שקיבלנו את החוויה שציפינו לה.

2026-10-12 • via Nuitee
S
Sabine • solo_traveller • de
9
2026-10-12 • via Nuitee
M
Martin • couple • pl
9
2026-10-12 • via Nuitee
A
Alexander • family_with_children • il
10
2026-10-10 • via Nuitee
M
McCoy • family_with_children • ie
10
Thoroughly enjoyable
Pros:

Very comfortable and highly central location. Cool roof top bar.

Cons:

No tea making facilities in room / only coffee

2026-10-08 • via Nuitee
A
Alexander • couple • de
10
2026-10-07 • via Nuitee
E
enric • couple • gb
9
Great and comfortable hotel in midtown Manhattan
Pros:

I stayed with my wife for ten days. We were surprised by how comfortable the hotel was, very clean and silent. The staff kept the room immaculate throughout our stay and we slept incredibly well. I would come back in a heartbeat.

Cons:

Nothing really.

2026-09-19 • via Nuitee
N
Nada • extended_group • fr
8
2026-09-15 • via Nuitee
S
S E R G I • solo_traveller • us
10
2026-09-14 • via Nuitee
F
Fabiano • solo_traveller • br
7
Pros:

Funcionários muito prestativos. Atendimento ótimo.

Cons:

Apesar de bem localizado geograficamente, os arredores não são compatíveis com o luxo esperado da rede. Movimentado em excesso e próximo de muitos fumantes e mendigos. Tamanho do quarto também poderia ser maior.

2026-09-13 • via Nuitee
S
Sandro • couple • br
10
2026-09-13 • via Nuitee
S
Sebastiana • family_with_children • it
10
New York a tutto rock
Pros:

Stanza bellissima e accogliente. Pulitissima. Letti comodissimi. Due bottigliette d’acqua gratuite tutti i giorni. Macchinetta del caffè in camera. Ambiente super. Personale gentile e disponibile. Posizione a due passi da Time Square.

Cons:

Niente

2026-09-11 • via Nuitee
C
Carol • couple • gb
8
2026-09-11 • via Nuitee
G
George • couple • us
10
2026-09-09 • via Nuitee
D
Dean • solo_traveller • gb
8
2026-09-06 • via Nuitee
C
Carina • extended_group • ar
10
2026-09-06 • via Nuitee