Hard Rock Hotel New York - Partner of ALL Accor

Hotels
•
Hard Rock
8.7 (3396 reviews)
159 W 48th St , New York , US
+1 (212) 970-1200
[email protected]

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Paid
Children allowed
Pets allowed

Facilities

Breakfast available (surcharge)
Free WiFi
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent, central location close to Broadway/Times Square and transit
Very clean rooms with attentive housekeeping
Unique music-themed amenities (record player, music artifacts)
Comfortable rooms
Friendly staff mentioned by some guests
Cons:
High price / perceived poor value
Poor communication and unresolved $500 security deposit hold for at least one guest
Noise from Times Square / busy area at night
Breakfast poor in choice/availability and considered overpriced
Bar/rooftop limited hours (early closure, not open some days)
Room layout issues (translucent sliding door, sink outside bathroom)

Categories

Cleanliness
9.8
Multiple reviews explicitly note the hotel is very clean and housekeeping was 'very attentive', so cleanliness scores very highly.
Service
7
Mixed feedback: some staff described as friendly, but several complaints about poor communication (no replies to e-mail, no invoice) and an unresolved $500 security deposit hold decreased the service score.
Location
10
Consistently praised as 'hyper stratégique', 'perfect' and ideal for first-time visitors; proximity to Broadway/Times Square and transit is a major strength.
Room Quality
9.2
Rooms noted as comfortable, but some issues raised (noise from Times Square on higher floors, translucent sliding bathroom door causing light, sink located outside bathroom) moderate the score.
Amenities
10
Unique music-themed amenities (record player, music history artifacts) are repeatedly appreciated; some negatives (missing specific albums, rooftop/bar hours) noted but overall amenities are a standout.
Value for Money
6.8
Several guests explicitly called the price 'quite high' and described breakfast as overvalued, so value for money scores below average.
Food and Beverage
6.8
Breakfast quality/availability and pricing were criticized and the main hotel bar closing early (and rooftop limited hours) were noted, lowering the F&B score.
Overall Experience
10
Overall impressions are polarized but many guests write 'Loved it!' and praise the music atmosphere and location; these strong positives raise the aggregate overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Immerse yourself in the vibrant essence of the city at Hard Rock Hotel New York. Our award-winning design by Jeffrey Beers International and legendary memorabilia pay homage to New York's iconic music scene. From Sessions Restaurant & Bar, where the open plan, light-filled space represents the soundtrack of the city, to the breathtaking views and masterfully crafted cocktails at RT60 Rooftop Bar & Lounge, each moment promises an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children 0+ years costs 85 USD per stay. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 18 years old to check in.

  • Parking

    Valet parking is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Property Video

Guest Reviews

8.7
Based on 3396 reviews
Cleanliness: 9.8
Service: 7
Location: 10
Room Quality: 9.2
Amenities: 10
Value for Money: 6.8
Food and Beverage: 6.8
Overall Experience: 10
M
MARYLINE • family_with_children • fr
9
Loved it !
Pros:

Le personnel, l'emplacement hyper stratégique pour visiter NYC. Le confort des chambres

Cons:

Le prix est assez élevé

2026-10-31 • via Nuitee
P
Paul • solo_traveller • gb
8
2026-10-31 • via Nuitee
R
Rachel • family_with_children • gb
7
2026-10-28 • via Nuitee
A
Anna • couple • pl
1
Disappointing experience
Cons:

Disappointing Experience – $500 Security Deposit Still Not Released.
I am very disappointed with my experience after staying at Hard Rock Hotel New York.
I checked out on October 9, 2026, and the $500 security deposit hold placed on my credit card has still not been released. As of October 28, more than two weeks after check-out, the funds remain unavailable.
I have contacted the hotel multiple times by email to ask for an explanation and an update, but I have received no response.
I find this level of customer service unacceptable.
The lack of communication and the unresolved $500 hold have left me extremely disappointed. I expected a much higher standard of service from a hotel of this reputation.

2026-10-28 • via Nuitee
S
Slavica • family_with_children • rs
10
2026-10-28 • via Nuitee
J
Jessica • couple • br
9
2026-10-28 • via Nuitee
D
David • couple • fr
7
2026-10-27 • via Nuitee
W
Wendy • couple • gb
7
Apart from the great location, generally, a very underwhelming stay
Pros:

The location is perfect

Cons:

It closed the main hotel bar at 22.00pm? Not good at all for guests, that like to wind down, that prefer something quieter to the rooftop bar? Not open Sunday or Monday? The Breakfast were very poor choices, with lack of availability on some items, overvalued, and poorly trained staff? Not providing the correct cutlery for customers. Very disorganised. Coffee facilities in the room, with cardboard cups, terrible? Considering the price paid to stop at the HRH.
Some of the staff were very aloof, and unwelcoming, unhelpful? Quite upsetting for our first New York, USA visit?

2026-10-26 • via Nuitee
K
Kelly • family_with_children • gb
9
2026-10-26 • via Nuitee
A
Abdullah • extended_group • sa
8
2026-10-25 • via Nuitee
E
Elle • family_with_children • nl
8
Leuk hotel, minder geschikt voor een gezin
Pros:

Het is een mooi verzorgd hotel met vriendelijk personeel.

Cons:

Een hotel nabij Broadway is natuurlijk erg druk. Het is ‘s nachts dus ook best wel heel lawaaiig (ook op de 29e verdieping).

2026-10-23 • via Nuitee
J
jean • couple • fr
8
Pros:

ACCEUIL

Cons:

BRUIT

2026-10-22 • via Nuitee
J
JUAN JOSE • couple • es
10
2026-10-21 • via Nuitee
G
Guareros Jimenez • extended_group • mx
10
Good location
Pros:

It was my first time in New York, I think for first timers is good location is very good close to everything and metro as well

Cons:

I was in floor 11, at nights Times Square is noise so I could hear lil bit all the crowd outside

2026-10-20 • via Nuitee
A
Alexandre • couple • br
10
Pros:

Excellent !!!

Cons:

All !!!

2026-10-20 • via Nuitee
Y
Yvonne • family_with_children • nl
10
2026-10-18 • via Nuitee
F
Florian • couple • ch
8
2026-10-16 • via Nuitee
C
clara • family_with_children • ro
8
Cons:

Nobody answer to the e-mail. They don't give you an invoice at the end of your stay.
The sink is in the room, separate from the bathroom.

2026-10-15 • via Nuitee
S
sharaf • couple • sa
8
2026-10-15 • via Nuitee
C
Christine • family_with_children • us
7
We enjoyed the record player but were surprised and disappointed that there were not any Michael Jackson albums availabl
Pros:

This hotel is very clean. The housekeeping staff was very attentive. We loved seeing all the music history artifacts.

Cons:

The translucent, sliding door between the bedroom and the bathroom caused the whole room to be flooded with light whenever one of us used the bathroom in the middle of the night. A solid door would make more sense.

2026-10-13 • via Nuitee