Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Cons:
Dirty bathrooms
Slow service
Limited amenities

Categories

Cleanliness
5.34
Several reviews mentioned issues with cleanliness, including dirty showers and unkempt bathrooms.
Service
5.81
Guests reported a lack of staff presence and slow check-in processes, impacting service satisfaction.
Location
7.85
Most reviews highlighted the good location near transportation and city views.
Room Quality
6.8
Rooms were noted as basic but comfortable; however, there were issues with amenities.
Amenities
4.83
Multiple reviews cited a lack of amenities and basic facilities.
Value for Money
7.29
Mixed reviews on pricing; some found it reasonable while others suggested it was too expensive for the quality.
Food and Beverage
5.34
Breakfast was described as disappointing in one review, indicating issues with food offerings.
Overall Experience
6.31
General dissatisfaction reported across many reviews, with a few positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:28

Property Description

Centrally Located in Naples
Located in the Central Station district, Jazz Hotel is a convenient choice for travelers looking to explore Naples. Just a short distance from major attractions like Naples Central Train Station and the National Archeological Museum, this 3-star hotel offers comfort and accessibility.

Comfortable Rooms with City Views
Each room at Jazz Hotel is designed for relaxation, featuring a balcony, private bathroom, and city views. Guests can unwind while enjoying modern amenities such as a flat-screen TV and complimentary toiletries.

Convenient Services and Nearby Attractions
From airport transfers to a tour desk, Jazz Hotel ensures a hassle-free stay for guests. Explore popular landmarks like Catacombs of Saint Gaudioso and San Gregorio Armeno, all within reach. Don't miss out on experiencing the vibrant city of Naples during your stay at Jazz Hotel.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.2
Based on 110 reviews
Cleanliness: 5.34
Service: 5.81
Location: 7.85
Room Quality: 6.8
Amenities: 4.83
Value for Money: 7.29
Food and Beverage: 5.34
Overall Experience: 6.31
R
RIZZO • solo_traveller • it
6
Pros:

La pulizia

Cons:

L'organizzazione.

2026-05-30 • via Nuitee
M
Małgorzata • solo_traveller • pl
8
Pros:

Wszystko było ok

2026-05-29 • via Nuitee
H
Harry Wanders • extended_group • nl
10
een absolute aanrader
Pros:

het ontbijt was bij een lokale pateserie. dat was prima. al waren de foto's die we zagen op een balkon en een lopend buffet. De kamer was schoon en ruim. De deur van je kamer ging open met een code ideaal. en prima locatie een aanrader

Cons:

de deur bleef soms hangen in het slot.. maar werd snel gemaakt

2026-05-26 • via Nuitee
M
Murra • solo_traveller • it
3
Pros:

La camera era essenziale ma funzionale, letto comodo e spazioso

Cons:

Il bagno sicuramente da rivedere. Scarichi intasati e doccino non funzionante. Pulizia da rivedere

2026-05-24 • via Nuitee
G
Gizelle Uchoa • solo_traveller • br
9
Pros:

Local, recepção, atendimento.

2026-05-24 • via Nuitee
D
Davide • solo_traveller • it
5
Invisibile
Pros:

Nulla

Cons:

Tutto

2026-05-23 • via Nuitee
M
monica • couple • co
1
2026-05-21 • via Nuitee
L
Luana • solo_traveller • it
6
Visto che a Napoli i prezzi sono schizzati alle stelle, questo hotel è un compromesso a non spendere troppo ma allo stes
Pros:

Se arrivate alla stazione di Napoli, la posizione dell’hotel è buona. A piedi si impiegano una decina di minuti.

Cons:

Diciamo che la stanza non era pulitissima. Cioè sulle asciugamani ho trovato diversi capelli di persone. Il letto invece era fatto bene. Lo specchio del bagno posizionato troppo alto che mi si vedeva solo la faccia.

2026-05-20 • via Nuitee
Šimon • couple • sk
5
Dalo sa to pre nenarocnych fajn
Pros:

Cista izba, pravidelne upratana, blizko vlakovej stanice, metra a letiskoveho autobusu

Cons:

Mali sme mat izbu s balkonom a vyhladom na mesto, dostali sme izbu bez balkona s vyhladom do vnutronloku - ok prezili sme. V kupelni pretekala nadrzka na vodu a nonstop to vytvaralo hluk. Okenica na okne sa nedala zaistit bol odtrhnuty hacik tym padom sme vnoci malo svetlo v izbe. Upratovacka po upratani izby nezmkla izbu ani raz, dvere stacilo potlacit a dostal som sa dnu, raz dokonca dvere boli pootvorene. Ranajky boli v pekarni kde som si 1 den OK zadarmo, 1 den musel zaplatit za ranajky lebo o nich nevedeli a 1 den som tam radsej nesiel

2026-05-20 • via Nuitee
G
Giada • couple • it
3
Esperienza pessima. Ho dovuto pagare una tassa di soggiorno più alta rispetto a quella indicata su Booking; inoltre, non
2026-05-19 • via Nuitee
F
Francesco Raffaele • couple • it
5
2026-05-18 • via Nuitee
M
Monaci • solo_traveller • it
1
Pros:

..........,..,.....

Cons:

Non mi è piaciuto, dopo aver prenotato e pagato in anticipo, trovare la camera a noi assegnata occupata da altre persone. Nello specifico una volta entrati in possesso della camera,ci siamo resi conto che era occupato da altri clienti per la presenza a l'interno di essa di : bagagli, effetti personali in bagno ecc.... Di fronte alle nostre rimostranze, dopo un' ora lo staff dell' hotel si rendeva conto di avere ceduto ad altri la camera. Non essendoci altre disponibilità e in questa ne in altre strutture, siamo dovuti tornare a casa.

2026-05-18 • via Nuitee
N
Nicole Elgner • solo_traveller • at
4
2026-05-17 • via Nuitee
G
Giada • family_with_children • it
3
Esperienza pessima. Ho dovuto pagare una tassa di soggiorno più alta rispetto a quella indicata su Booking; inoltre, non
2026-05-17 • via Nuitee
N
Nicole • couple • it
7
Pros:

Pulita

Cons:

Posizione

2026-05-16 • via Nuitee
M
marcello • couple • it
6
Minimo indispensabile
Pros:

La posizione

Cons:

Organizzazione lenta stanze molto piccole accesso elettronico contorto

2026-05-15 • via Nuitee
M
Michele • solo_traveller • it
6
Pros:

La posizione non distante dalla stazione Garibaldi e il costo tutto sommato conveniente

Cons:

Acqua calda a singhiozzo, desk inesistente, poche soluzioni per poggiare gli indumenti.

2026-05-14 • via Nuitee
P
Papp Zoltán • solo_traveller • hu
1
Pros:

I am a wheelchair user, and I must formally raise a serious complaint regarding my stay.
The property was not accessible, despite being advertised as suitable for guests. The entrance was not wheelchair accessible, and the ramp was blocked by the owner, effectively preventing safe entry and exit. This is a clear failure to ensure basic accessibility standards.
After check-in, there was no staff present at the accommodation for two consecutive days. During this time, I and several other guests were locked out of the property. I was given a key to a large metal gate for vehicle access, but due to my physical condition, I was unable to operate it safely.
When I contacted the owner to request assistance, I was told to “solve it myself” and that the situation was not their responsibility. No support or reasonable accommodation was offered. This behavior is unacceptable, discriminatory, and shows a complete disregard for the needs of a disabled guest.
Due to these unsafe and inaccessible conditions, and the total lack of assistance, I had no choice but to terminate my stay early. I was forced to purchase a new flight ticket and return home at my own expense.
I consider this a serious breach of duty of care and a violation of accessibility and consumer protection principles. I request:

a full refund of my stay,
reimbursement of my additional travel costs,
and a formal investigation into this property.

If this matter is not resolved promptly, I will consider escalating the complaint to the relevant consumer protection and disability rights authorities.

2026-05-14 • via Nuitee
R
Rogerio • couple • br
4
Need to improve the place.
Pros:

Location and price.

Cons:

Bad mattress, toilet without a lid, Low volume of water for showering.

2026-05-12 • via Nuitee
C
CLAUDIO • solo_traveller • br
7
2026-05-12 • via Nuitee