Hotel Aruma Ha

I think the place was under renovation so we didn't get to try the pool unfortunately.

We felt like they didn't clean the floor before we arrived because it was very dusty.

The staff is non existant, the pool hasn't been cleaned for a while (the water was green, we could not enjoy it at all) and the way to get there is a mess when there was rain in the few days before. If you have a suitcase, a taxi is a must. However, there was no staff to help for the taxi to leave the hotel, so we had to walk in the mud with the suitcase to get back to the ferry.

The air conditioning is either at its full efficiency or very low, which is very noisy and impossible to use during the night. Also the curtain lets the light coming from the garden which make the room very lit, a mask is necessary. It needs to be replaced as soon as possible. The bathroom smells a bit the pee, I don’t know why but it’s a bit embarrassing…

A bit far from the center

The hotel could do with a bit of TLC - the stairs looked to be rotting a bit, and the cold water tap in the shower made some really loud noises throughout a shower! The location is very difficult to get to, especially if there has been rain.

Be prepared to be scammed by invented "tourists taxes." If you talk to other tourists and locals, you will find out there is no such thing, certainly not to the extent that is charged. Bring an extra 500-1000 pesos in cash and see if you can get a receipt.

We wished there was a small fridge in the room and some hooks and shelves in the bathroom to hang the towels and put cosmetics down for the convenience. Other than that, very clean and perfect.

Noise from the house near to hotel. Very loud music at night.

Expensive for what you get, looks less luxurious than pictures suggest. Water machine was finished during our stay. Shower was cold… We paid the stay beforehand including taxes and fees and were still asked to pay more when we arrived for something I still don’t understand (we refused this).
The worst part was location, it’s almost impossible to reach the hotel after rainfall, the whole neighborhood is one big mudpool so it takes very long to climb over everything along the roads that people use to surpass the mud. Everything together this doesn’t give the holiday feeling you are looking for on Holbox.

The hotel is quite far from the center. Unfortunately we arrived after heavy rain therefore the whole town was filled with big ponds everywhere. The first day was ok but the next day the whole front and entrance of the hotel was submerged in brown smelly water. And when we left in the morning the staff was not present so we couldn’t order a taxi we therefore had to walk in this yukky water.