Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Beautiful environment
Nice amenities
Cons:
Issues with cleanliness
Room comfort concerns
High price for quality

Categories

Cleanliness
8.6
Several reviews mentioned cleanliness positively; however, one noted the presence of large cockroaches.
Service
9.98
Most reviews highlighted the professionalism and friendliness of the staff.
Location
9.61
Guests appreciated the hotel's proximity to tourist areas and the city center.
Room Quality
8.56
Some guests found rooms to be pleasant, but issues like humidity and bad mattress quality were noted.
Amenities
9.59
The hotel offers a lovely pool and spa services that guests enjoyed.
Value for Money
8.05
Guests felt the pricing was high relative to some aspects of their stay, such as room comfort.
Food and Beverage
9.6
Many reviews praised the breakfast and some specific food offerings.
Overall Experience
9.57
Despite some negatives, the overall sentiment was positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 09:36

Property Description

Luxurious Accommodation & Wellness Facilities

Casa Eva Hotel Boutique & Spa in Cholula offers a lavish stay with a fitness center, free private parking, and a delightful terrace. Indulge in a culinary journey at the on-site restaurant or enjoy the convenience of room service at this 5-star hotel.

Comfortable Rooms with Stunning Views

Each room at Casa Eva is elegantly designed and features a desk, safety deposit box, and some with a private patio. Wake up to mesmerizing pool views in select rooms, ensuring a relaxing and enjoyable stay.

Convenient Location & Nearby Attractions

Located just 12 km from Estrella de Puebla, this non-smoking property is also close to attractions like the International Museum of the Baroque and Biblioteca Palafoxiana, making it an ideal choice for travelers. Book now for a luxurious and rejuvenating experience at Casa Eva Hotel Boutique & Spa.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

9.2
Based on 148 reviews
Cleanliness: 8.6
Service: 9.98
Location: 9.61
Room Quality: 8.56
Amenities: 9.59
Value for Money: 8.05
Food and Beverage: 9.6
Overall Experience: 9.57
A
Anna • family_with_children • no
5
2026-09-05 • via Nuitee
K
Kristina • couple • us
8
Overall it was very comfortable.
Pros:

Wonderful Stay at Casa Eva — Best Staff Ever!

We had a wonderful stay at Casa Eva, and the staff was truly the best ever! Everyone was so friendly, helpful, and accommodating. They went above and beyond to make sure we were comfortable.

One thing that really stood out was after we had a late night and didn’t leave our room until around 3:00 PM. Even then, the staff still checked on us and asked if we needed our room made up. You just don’t find that kind of service at other hotels! It really made us feel welcomed and cared for.

Our room was large and comfortable, although it was a little dark. The air conditioning worked great, and we always had plenty of hot water in the shower.

The included breakfast was excellent, with plenty of food and lots of choices. There was something for everyone, and we really enjoyed starting our mornings with breakfast there.

The only downsides were the small closet and lack of drawers, so during our week-long stay we had to live out of our suitcases. The internet was also not very reliable, which could be frustrating.

And, of course, being in the city, the fireworks popping off all day and night—24/7, 365 days a year—can definitely be a lot! Between the unreliable internet and the constant fireworks, those were really the only drawbacks we experienced.

Despite those minor inconveniences, we would absolutely recommend Casa Eva! The amazing staff, spacious room, great air conditioning, hot showers, and excellent breakfast made our stay very enjoyable. The outstanding service alone makes this hotel worth considering.

Cons:

Fireworks in the city

2026-08-31 • via Nuitee
K
Kristina • couple • us
10
2026-08-31 • via Nuitee
C
Catherine • solo_traveller • mx
8
Pros:

La atención del personal de recepción es excelente.

Cons:

Hace falta mantenimiento por el costo.
Nos cambiaron a otra suite porque no tenía aire acondicionado y la segunda muy bonita y grande pero el olor a tubería era insoportable, dijeron que porque no se habían usado recientemente.

2026-08-26 • via Nuitee
P
Patrick • couple • us
1
Terrrible We Left! The WORST!
Pros:

Worst Experience Ever!

Cons:

Terrible we booked 3 weeks in advance and they gave our room to someone else when we tried to check in

2026-08-25 • via Nuitee
Y
Yves • couple • ca
10
Le cadre intérieur exceptionnel
Pros:

Superbe endroit. Un bijoux caché sur une rue ordinaire. On entre comme dans un petit paradis.

Cons:

Tout était parfait.

2026-08-16 • via Nuitee
A
ALEJANDRO • solo_traveller • mx
9
2026-08-12 • via Nuitee
V
Valérie • solo_traveller • fr
7
Hôtel charmant mais loin du 4 étoiles
Pros:

Pablo à la réception est très professionnel. L'établissement est joli et décoré avec goût.
La piscine est très agréable et chaude.
Le service de voiturier est efficace

Cons:

Il n'y a pas de restaurant ouvert le soir, la qualité du room service est moyenne.
Le restaurant ouvre trop tard le matin.
Le personnel du restaurant mériterait une formation.

2026-08-05 • via Nuitee
J
Johan • family_with_children • nl
10
One of the best hotels we stayed in during our travels in Mexico
Pros:

One of the best hotels we stayed in during our travels in Mexico! Very comfortable and atmospheric rooms. Nice swimming pool and good breakfast. Location is very convenient for exploring Cholula.

2026-07-17 • via Nuitee
J
Jorge Jesus • couple • us
10
2026-06-26 • via Nuitee
R
R GONZALEZ • solo_traveller • us
10
Pros:

facilities, staff, location, parking, breakfast
everything was great.

2026-06-12 • via Nuitee
J
JoséAntonio • solo_traveller • mx
9
Pros:

Alimentos

Cons:

Falta de ventilación en habitaciones

2026-05-19 • via Nuitee
J
Julio • solo_traveller • mx
10
Recomendado
Pros:

El servicio y el lugar son geniales

Cons:

Quiza pondría atención en la regadera del baño y la temperatura del agua en la regadera no es constante

2026-05-19 • via Nuitee
L
Lilia • family_with_children • us
10
A hotel with sweet hosts, impecable rooms, safe and close to everything yet away from noise.
Pros:

The personnel, Miriam and Damian hosted our stay at the boutique hotel. They were the most kind and helpful people. They helped us with our needs from finding a beauty salon, buying denture paste for my mom and a shower bench for her to shower safely. Miriam and Damian nades feel super welcome. We are very grateful for their hospitality. Obviously, the premises were impecable and beautiful.

Cons:

Some wall art paintings display depressing images.

2026-05-04 • via Nuitee
P
Pietro • couple • ch
7
2026-05-03 • via Nuitee
R
Raychal • family_with_children • us
10
Lovely stay with accommodating staff
Pros:

The place was comfortable, great staff, great location.

2026-04-25 • via Nuitee
H
Hernandez • solo_traveller • mx
9
Pros:

Nos gusto la atención y el personal atento

Cons:

Le faltaba un poco de iluminación

2026-04-20 • via Nuitee
H
Hernandez • solo_traveller • mx
9
Pros:

La atención del personal

Cons:

La falta de iluminación en el baño

2026-04-20 • via Nuitee
M
Monica • family_with_children • mx
9
2026-04-13 • via Nuitee
A
Andrés • couple • mx
7
2026-03-29 • via Nuitee