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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Designated smoking area
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Convenient Location
Fully Equipped Kitchen and Modern Amenities
On-Site Restaurant and Family-Friendly Services
Experience the epitome of comfort and convenience at Dao by Dorsett West London. Indulge in our luxurious accommodations with a fully equipped kitchen, modern amenities, and stunning city views. Unwind at our on-site restaurant offering a child-friendly buffet or explore nearby attractions with sightseeing tours. With a fitness room, 24-hour front desk, and family rooms available, we cater to all your needs. Book now and make your London stay unforgettable.
When booking more than 5 rooms, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Lovely little apartment.
Someone’s takeaway had been left in the fridge and missed by the cleaners!
Friendly and kind hotel staff. Unfortunately, this is the only thing that deserves a positive rating.
I first stayed at this hotel in 2023. During this time, the level of the hotel has dropped from 4 stars to 2-3 stars in my opinion. The rooms have many minor flaws. They need repair and improvement. The central entrance does not work, the ceiling in the lobby is cracked, previously there were flower arrangements in the lobby that correspond to the level of a 4-star hotel. Now it resembles the lobby of a hostel. Breakfasts for 4 days are the same and with a very modest menu. everything was much better before.
Nice property, looks nice, good room size
- No hot water for 4 of 6 nights(!)
- Hotel’s solution was for us to shower in a room in another wing of the building. This required us to get queue up for a room key for this other room from reception, get accompanied to this other room, which on arrival had not been cleaned since last guests were there and was c.35degrees. Went back to reception with the staff member who disappeared for another 10 mins arranging another key for us. This all took 45 mins total at which point we gave up and went upstairs for a cold shower in our original room
- Every time we went to reception there was a long queue of people waiting to complain. You had to wait at least 10 mins to speak to anyone at reception
- The staff at the desk are the most shambolic, disorganised hotel staff I have ever seen. Nice folks but totally disorganized. Writing down requests and compliants on little scraps of paper, giving out incorrect and / or confusing information, takes 3-4 of them to resolve simple things, etc
- E.g. was not cleaned on day 2. We waited at reception and were told that there is no room cleaning every day, that there would only be one day of cleaning during our stay. We pointed out that if that was the case, it was very unhelpful of them to clean the room on our first day of 6… they kindly agreed to clean the room the next day. But when nobody cleaned the room the next day and we went to complain, we found out the information about cleaning only once during our stay was incorrect… which means that for two days in a row, nobody came to clean our room because of (don’t know - failure to organize, no system, etc)
- It is almost impossible to speak to reception on the phone. They simply never pick up because they are continually dealing with complaints. Very often someone will pick up and immediately hang up again
- Unfortunately this last point became very painful because (upon agreeing to refund me due to no hot water; see above) even booking.
Stylish hotel , modern apartment and bathroom
Booked an apartment with a twin room as I was traveling with my 12 year old daughter, got the confirmation for that, but when I checked in they mysteriously didn't have any twin rooms,so they gave me a double and told me that they were making the sofa bed up, which in the end they never did. I ended up sleeping on the sofa, luckily it was only for 1 night
حجم الغرفه كبيره
الحمام المرحاض لم يكن نظيف اماكن سحب الماء
Alles erwartungsgemäß in Ordnung!
Location is very convenient
That theres no microwave
Couldn’t check in, the host never responded and still decided to take our money. Customer service never responded
They never allowed us to check in, never replied and never gave check in details
Check in um 17:00 Uhr war nicht möglich, homekeeping war nicht fertig. Wir mussten 30 Minuten warten, hatten aber Folgetermine. Es hieß laufende "just a new minutes", die sich dann aber zu über 30 Minuten aufgebaut haben. Das ist um diese Uhrzeit am späten Nachmittag nicht hinnehmbar. Für diesen Preis!
The staff through to the property was well presented, clean, high quality and comfortable
Nothing
Suites are affordable & some have terraces. Well furnished & equipped.
Staff could be more efficient.
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