Orchard Hotel

Hotels
7.2 (3144 reviews)
86 Sussex Gardens , London , gb
+44 20 7723 0370

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast
Lack of amenities

Categories

Cleanliness
7.35
Comments on cleanliness were generally positive, but issues with room maintenance and toilet problems were noted.
Service
8.31
Staff were described as helpful and friendly, although reception service could improve.
Location
9.35
Many reviews praised the convenient location near public transport and attractions.
Room Quality
6.31
Rooms were often described as small and lacking basic amenities like kettles.
Amenities
6.34
Missing amenities such as toiletries and coffee/tea facilities were a frequent complaint.
Value for Money
7.3
The pricing was considered fair for the location, but the basic offerings left some dissatisfied.
Food and Beverage
5.35
Breakfast was commonly criticized for its lack of variety and poor quality.
Overall Experience
7.32
Overall experience was mixed, highlighting both positives in location and service but notable negatives in room quality and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:09

Property Description

Central Location in London
Nestled in the heart of London, Orchard Hotel provides easy access to top attractions like Madame Tussauds and Oxford Street, making it a prime choice for travelers seeking convenience and comfort.

Modern Amenities
Experience a comfortable stay in our 3-star accommodations equipped with flat-screen TVs, private bathrooms, and free WiFi. Select rooms offer stunning city views, ensuring a memorable and relaxing stay for our guests.

Exceptional Service
Our multilingual staff is available 24/7 at the reception to assist you during your stay, providing a personalized experience and ensuring all your needs are met seamlessly.

Ready to experience the perfect blend of convenience and comfort in London? Book your stay at Orchard Hotel now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 3144 reviews
Cleanliness: 7.35
Service: 8.31
Location: 9.35
Room Quality: 6.31
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 5.35
Overall Experience: 7.32
O
oreste • couple • it
8
Soggiorno piacevole in cui abbiamo potuto visitare monumenti e quartieri di Londra
Pros:

Posizione comoda per raggiungere facilmente i monumenti e i vari quartieri di Londra

Cons:

Colazione estremamente essenziale.

2026-07-24 • via Nuitee
A
Alessandro • solo_traveller • it
9
2026-07-24 • via Nuitee
C
Chrissie • couple • gb
8
Comfortable night 10 minutes to Paddington station
Pros:

Loverly room clean tidy beds comfortable .a couple of Indian restaurants, beautiful fish and chip cafe mickys, pizza place and 2 supermarket shops .

Cons:

Just be aware there are no beverages in the room but a lounge downstairs to have them

2026-07-24 • via Nuitee
I
Ilias • solo_traveller • gr
1
Nightmare
Cons:

You get what you pay for. Staying for just one night I thought how bad can it be? Well I was proven wrong. Although I had requested a ground or first floor room because of my injured leg I was given a basement room although there was a lift I used. I requested to be moved to another room and pay the difference but was told they were full. The room was simply a nightmare. Old dirty carpet, tiny room, a window overlooking the boiler room a tiny bathroom I couldn’t even wash up properly because the sink was fitted in an awkward spot. And the noise. Was almost unbearable. I could listen to the boiler all night and very early in the morning due to the fact that the breakfast room was situated next to mine, people whom obviously were preparing breakfast and the cleaning ladies were making noise since 6am. Definitely not going back to that hotel nor I can recommend it to anyone.

2026-07-23 • via Nuitee
M
MIGUEL-ANGEL • solo_traveller • fr
5
2026-07-23 • via Nuitee
S
Shaiji • extended_group • gb
5
2026-07-22 • via Nuitee
M
Morgan • solo_traveller • nz
8
2026-07-22 • via Nuitee
E
Elaine • solo_traveller • gb
5
I arrived late evening on Saturday - it had been a busy day visiting Westminster Abbey .& Greenwich!
Pros:

I felt safe & liked where it was situated once I found how to get there.
I was able to leave my case on my leaving day which was very helpful

Cons:

There was no facility to make a cup of tea in the room. No bottle of water!
I asked for another pillow but told to ask in the morning after breakfast!
Appreciate it was very hot but there was no duvet on the bed - there was what I thought was a sheet!
The second night there was a duvet in the cover.

2026-07-21 • via Nuitee
S
Scanlon • solo_traveller • gb
8
2026-07-21 • via Nuitee
M
Marianne • solo_traveller • nl
8
2026-07-20 • via Nuitee
P
Patricia • solo_traveller • es
5
Cons:

Nada más llegar teníamos unas 15 moscas en la habitación.

2026-07-20 • via Nuitee
F
Francesca • family_with_children • it
8
2026-07-18 • via Nuitee
E
Eduardo • solo_traveller • es
8
Perfect place for short stays
Pros:

Location, quiet neighbourhood and close to train and Metro stations

Cons:

Room and toilet quite small
Breakfast too basic.

2026-07-17 • via Nuitee
L
Louise • family_with_children • se
7
Fräscht, bra läge och prisvärt.
Pros:

Läget var centralt, hotellet var välstädat och höll den standard vi förväntad oss. Bra storlek på familjerum och helt ok frukost. Extra plus för att det fanns ett uttag för att ladda mobil mm som inte var brittisk standard.

Cons:

Vi hade önskat att det hade framgått vid bokningen att rummet låg mot gatan och att det innebär mycket ljud både under natten och tidig morgon. Då det inte finns ac behövde vi har fönstret öppet och vi hade alla svårt att sova pga ljudet.

2026-07-17 • via Nuitee
M
Mehul • solo_traveller • in
9
2026-07-17 • via Nuitee
K
Kgothatso • solo_traveller • za
6
Pros:

Great location, and staff was good

Cons:

Rooms are too small, like really small.

2026-07-16 • via Nuitee
S
Stefanie • couple • be
8
Super uitvalsbasis
Pros:

De ligging

Cons:

Niets

2026-07-16 • via Nuitee
O
Oscar Luis • family_with_children • ar
5
No me gustó
Pros:

Nada

Cons:

Es viejo y alfombras dudo estén limpias

2026-07-16 • via Nuitee
R
Rosalie • solo_traveller • be
9
Très confortable et efficace
Pros:

Rapport qualité/prix incroyable, la chambre est très simple mais les lits étaient confortables et la salle de bien parfaitement nettoyé. Tout ce qu’il faut pour un city trip ou au final on ne passe pas énormément de temps dans la chambre.

Cons:

La pièce pour laisser ses bagages pourrait être mieux sécurisée

2026-07-15 • via Nuitee
L
Loraine • extended_group • gb
7
It was value for money!
Pros:

It was an ideal location not far from Marylebone Station and Paddington underground. Staff were friendly. Free coffee and tea on tap. We could leave our bags before check-in time but our room was ready. Staff were happy for us to eat our lunch in the lounge.

Cons:

No air conditioning!

2026-07-15 • via Nuitee