Orchard Hotel

Hotels
7.2 (3096 reviews)
86 Sussex Gardens , London , gb

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast
Lack of amenities

Categories

Cleanliness
7.35
Comments on cleanliness were generally positive, but issues with room maintenance and toilet problems were noted.
Service
8.31
Staff were described as helpful and friendly, although reception service could improve.
Location
9.35
Many reviews praised the convenient location near public transport and attractions.
Room Quality
6.31
Rooms were often described as small and lacking basic amenities like kettles.
Amenities
6.34
Missing amenities such as toiletries and coffee/tea facilities were a frequent complaint.
Value for Money
7.3
The pricing was considered fair for the location, but the basic offerings left some dissatisfied.
Food and Beverage
5.35
Breakfast was commonly criticized for its lack of variety and poor quality.
Overall Experience
7.32
Overall experience was mixed, highlighting both positives in location and service but notable negatives in room quality and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:09

Property Description

Central Location in London
Nestled in the heart of London, Orchard Hotel provides easy access to top attractions like Madame Tussauds and Oxford Street, making it a prime choice for travelers seeking convenience and comfort.

Modern Amenities
Experience a comfortable stay in our 3-star accommodations equipped with flat-screen TVs, private bathrooms, and free WiFi. Select rooms offer stunning city views, ensuring a memorable and relaxing stay for our guests.

Exceptional Service
Our multilingual staff is available 24/7 at the reception to assist you during your stay, providing a personalized experience and ensuring all your needs are met seamlessly.

Ready to experience the perfect blend of convenience and comfort in London? Book your stay at Orchard Hotel now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 3096 reviews
Cleanliness: 7.35
Service: 8.31
Location: 9.35
Room Quality: 6.31
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 5.35
Overall Experience: 7.32
D
Doris • extended_group • de
6
2026-07-04 • via Nuitee
K
Katrina • couple • gb
8
Pros:

Location and staff

Cons:

Nothing to dislike

2026-07-04 • via Nuitee
N
Nasir • couple • pk
5
2026-07-04 • via Nuitee
B
Batista Santana • family_with_children • es
6
Pros:

El alojamiento en sí está ni bien ni mal la ubicación perfecta

Cons:

En si el calor que hacía en las habitaciones no ahí aire acondicionado para el verano estaban las moquetas en el suelo y el desayuno pues era lo más básico posible faltaría algo más de variedad aunque sea para los niños

2026-07-03 • via Nuitee
C
Correia • solo_traveller • br
10
2026-07-02 • via Nuitee
G
Giorgi • solo_traveller • ge
8
Great location, always was clean, small but pretty comfortable rooms
2026-07-02 • via Nuitee
J
Jon • solo_traveller • gb
6
2026-07-01 • via Nuitee
S
Sophie • solo_traveller • gb
10
2026-07-01 • via Nuitee
K
Katie • solo_traveller • gb
7
Very clean
Cons:

No kettle in room - unable to take hot drinks to room for night cap

2026-06-29 • via Nuitee
C
Colonna • solo_traveller • gb
5
Pros:

Shower

Cons:

Breakfast

2026-06-29 • via Nuitee
C
Christina • couple • se
7
Trivdes mycket bra! Härlig utsikt från översta våningen!
Pros:

Mysigt och typiskt engelskt 😀

Cons:

Lite jobbigt att inte ens ha en fläkt när det var så varmt.

2026-06-29 • via Nuitee
A
Annalisa • solo_traveller • it
7
Pros:

Posizione

Cons:

Troppo rumoroso, colazione avrebbe dovuto essere un po' più ricca con frutta e yogurt

2026-06-29 • via Nuitee
S
Sinclair • couple • gb
4
Poor
Cons:

Broken toilet seat and hair dryer on arrival. Staff informed but no action taken.

2026-06-29 • via Nuitee
C
Chloe • extended_group • gb
8
2026-06-29 • via Nuitee
Évelin • solo_traveller • es
10
2026-06-29 • via Nuitee
A
Antonio • solo_traveller • gb
10
Great place to stay
Pros:

Breakfast staff were amazing helpful attentive, front desk staff were also so friendly alway smiling and cheerful greetings
The breakfast was super ,the choice ham cheese cereal toast great quality ,couldn't ask for more
Central to everything

Cons:

Nothing to not like

2026-06-28 • via Nuitee
F
Fabio • solo_traveller • it
2
A pretty bad experience
Pros:

Nothing

Cons:

Everything

2026-06-28 • via Nuitee
A
Abhijnan • couple • gb
4
I will surely avoid staying here in future. Not suited for London summer.
Pros:

Location

Cons:

It was extremely noisy. Could not sleep at all. Very hot in the room. They could not even provide a standing fan. Breakfast very basic. No fruits even. I skipped for 2 days due to that.

2026-06-28 • via Nuitee
C
claire • solo_traveller • gb
4
Orchard Hotel
Pros:

It was clean. It was close to the area we wanted. Staff were friendly and helpful.

Cons:

No tea and coffee facilities in room. Small room no air con unfortunately bit uncofortable in current heatwave. Breakfast was very minimal and basic.
No shower gel/hair shampoo in shower
Too overpriced. Not enough pillows in room bed slightly uncomfortable.

2026-06-28 • via Nuitee
S
Samantha • couple • gb
6
Was good location and just what we needed but basic for the money..
Pros:

Location

Cons:

Bit basic for money value

2026-06-28 • via Nuitee