Orchard Hotel

Hotels
7.2 (3177 reviews)
86 Sussex Gardens , London , GB
+44 20 7723 0370

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast
Lack of amenities

Categories

Cleanliness
7.35
Comments on cleanliness were generally positive, but issues with room maintenance and toilet problems were noted.
Service
8.31
Staff were described as helpful and friendly, although reception service could improve.
Location
9.35
Many reviews praised the convenient location near public transport and attractions.
Room Quality
6.31
Rooms were often described as small and lacking basic amenities like kettles.
Amenities
6.34
Missing amenities such as toiletries and coffee/tea facilities were a frequent complaint.
Value for Money
7.3
The pricing was considered fair for the location, but the basic offerings left some dissatisfied.
Food and Beverage
5.35
Breakfast was commonly criticized for its lack of variety and poor quality.
Overall Experience
7.32
Overall experience was mixed, highlighting both positives in location and service but notable negatives in room quality and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:09

Property Description

Central Location in London
Nestled in the heart of London, Orchard Hotel provides easy access to top attractions like Madame Tussauds and Oxford Street, making it a prime choice for travelers seeking convenience and comfort.

Modern Amenities
Experience a comfortable stay in our 3-star accommodations equipped with flat-screen TVs, private bathrooms, and free WiFi. Select rooms offer stunning city views, ensuring a memorable and relaxing stay for our guests.

Exceptional Service
Our multilingual staff is available 24/7 at the reception to assist you during your stay, providing a personalized experience and ensuring all your needs are met seamlessly.

Ready to experience the perfect blend of convenience and comfort in London? Book your stay at Orchard Hotel now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 3177 reviews
Cleanliness: 7.35
Service: 8.31
Location: 9.35
Room Quality: 6.31
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 5.35
Overall Experience: 7.32
S
Stathis • couple • gr
9
Extremely good value for money.
Pros:

Excellent value for money. 24-hours lobby. Excellent location.

Cons:

The carpet was a bit old but overall OK and definitely clean

2026-09-19 • via Nuitee
W
Waltet • solo_traveller • it
7
2026-09-19 • via Nuitee
J
Jivika • couple • ch
7
2026-09-15 • via Nuitee
P
Powell • extended_group • gb
2
2026-09-14 • via Nuitee
A
Anita • extended_group • hr
8
2026-09-14 • via Nuitee
K
Kirsten • solo_traveller • gb
8
2026-09-14 • via Nuitee
N
Nuno • solo_traveller • pt
6
Pros:

Localization near Paddington station and lots of restaurants nearby

Cons:

The bedroom was a -1. Still waiting for the invoice.

2026-09-13 • via Nuitee
J
John • couple • gb
3
Not the best will book somewhere else next time
Pros:

Nothing

Cons:

The breakfast was not a cooked meal
The hotel room was unclean stains on bed wallpaper removing . Burn stain in the carpet
Hairdryer unsafe ,damp smelling was placed in the basement rooms .
Not a lot of parking availability

2026-09-13 • via Nuitee
I
Ignacio • family_with_children • es
9
Pros:

Buena Ubicación

2026-09-12 • via Nuitee
G
Gupta • solo_traveller • in
1
Pros:

No tea kettle, very basic rooms does not seem like a hotel room, only location is good

Cons:

Rooms, looks shabby

2026-09-12 • via Nuitee
S
Santachiara • solo_traveller • it
9
Pros:

Posizione ottima, comodo il servizio di colazione seppur semplice.

Cons:

Qualche dettaglio nelle camere che dava l' impressione di trascuratezza.

2026-09-12 • via Nuitee
A
Ann • solo_traveller • lk
10
Great value hotel, ideal location.
Pros:

Great value, ideal location for Hyde Park and Paddington Station. Family Room adequate, very peaceful. Great restaurants locally, Italian, Indian, etc.

Cons:

Loved it.

2026-09-08 • via Nuitee
M
Marguerite • solo_traveller • gb
5
Basic and clean accommodation
Pros:

Basic but clean accommodation, friendly staff.

Cons:

Strong smell of bleach on entering. Mattress bouncy. On a main road near a hospital with ambulances with sirens frequently passing by. No toiletries. No bath towel or bathmat. Just hand towel size.

2026-09-06 • via Nuitee
A
alfonsomarcos60 • solo_traveller • mx
10
2026-09-06 • via Nuitee
A
Audrey • extended_group • au
8
2026-09-04 • via Nuitee
T
Tim • solo_traveller • gb
8
2026-09-03 • via Nuitee
G
Garry • solo_traveller • gb
6
Poor stay stayed In better
Pros:

Location great close to Paddington station

Cons:

Room small bathroom even smaller breakfast average no air con or fan no shower liquid’s supplied for £70 should have them really breakfast no English breakfast just continental breakfast corn flakes cheap ones not quality ones paying premium but cheap goods given meats & cheese toast & tea ok

2026-09-02 • via Nuitee
G
giuseppe • family_with_children • it
7
Pros:

ottima posizione, camera spaziosa, discreta colazione

Cons:

wifi molto debole, mancanza di prodotti da bagno

2026-09-02 • via Nuitee
R
Rahul • extended_group • it
6
2026-09-02 • via Nuitee
A
Aaron • solo_traveller • gb
7
2026-09-02 • via Nuitee