Orchard Hotel

Hotels
7.2 (3177 reviews)
86 Sussex Gardens , London , gb
+44 20 7723 0370

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast
Lack of amenities

Categories

Cleanliness
7.35
Comments on cleanliness were generally positive, but issues with room maintenance and toilet problems were noted.
Service
8.31
Staff were described as helpful and friendly, although reception service could improve.
Location
9.35
Many reviews praised the convenient location near public transport and attractions.
Room Quality
6.31
Rooms were often described as small and lacking basic amenities like kettles.
Amenities
6.34
Missing amenities such as toiletries and coffee/tea facilities were a frequent complaint.
Value for Money
7.3
The pricing was considered fair for the location, but the basic offerings left some dissatisfied.
Food and Beverage
5.35
Breakfast was commonly criticized for its lack of variety and poor quality.
Overall Experience
7.32
Overall experience was mixed, highlighting both positives in location and service but notable negatives in room quality and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:09

Property Description

Central Location in London
Nestled in the heart of London, Orchard Hotel provides easy access to top attractions like Madame Tussauds and Oxford Street, making it a prime choice for travelers seeking convenience and comfort.

Modern Amenities
Experience a comfortable stay in our 3-star accommodations equipped with flat-screen TVs, private bathrooms, and free WiFi. Select rooms offer stunning city views, ensuring a memorable and relaxing stay for our guests.

Exceptional Service
Our multilingual staff is available 24/7 at the reception to assist you during your stay, providing a personalized experience and ensuring all your needs are met seamlessly.

Ready to experience the perfect blend of convenience and comfort in London? Book your stay at Orchard Hotel now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 3177 reviews
Cleanliness: 7.35
Service: 8.31
Location: 9.35
Room Quality: 6.31
Amenities: 6.34
Value for Money: 7.3
Food and Beverage: 5.35
Overall Experience: 7.32
S
Sylvie • couple • fr
8
2026-08-28 • via Nuitee
A
Armin • solo_traveller • de
10
2026-08-27 • via Nuitee
N
nicola • extended_group • it
8
Pros:

La posizione dell’hotel è centrale e rende semplici tutti gli spostamenti.

Cons:

Un miglioramento che propongo riguarda la colazione, chiedendo di aumentare la scelta delle opzioni.

2026-08-25 • via Nuitee
H
Hanna!! • solo_traveller • gb
7
2026-08-23 • via Nuitee
G
Gary • solo_traveller • gb
9
Good night at The Orchard .
Pros:

Close to Paddington and plenty of shops,
Hotel clean, easy to use .

Cons:

Breakfast can be a bit busy if folk turn up at same time, as room is not to big !

2026-08-23 • via Nuitee
L
LISHA • solo_traveller • cn
10
very good！
Pros:

不错

Cons:

需要一些生活用品，洗漱用品，比如洗发水沐浴品

2026-08-23 • via Nuitee
H
Hediye • extended_group • tr
4
Konum için değerlendirilebilir fakat kahvaltı dahil kesinlikle alınmamalıdır.
Pros:

Sadece konumu

Cons:

Kahvaltı çok vasattı.

2026-08-21 • via Nuitee
K
Kettani • solo_traveller • ma
6
Pros:

Moi à la place du gérant de l hôtel je préférerai ne pas proposer de petit déjeuner c est honteux moins que basic.

Cons:

Chambre spacieuse oar rapport au taudit de gower readr

2026-08-21 • via Nuitee
H
Harry • family_with_children • gb
8
2026-08-19 • via Nuitee
J
Joan • couple • gb
10
2026-08-18 • via Nuitee
S
Steve W. • solo_traveller • us
7
It's a place I was OK with, but I've had it with the TV and WIFI stuff. Time to find a new hotel.
Pros:

I know the hotel and its limitations. It is very clean and well maintained. The location is perfect for me.

Cons:

I already knew the TV didn't load ordinary channels BBC, Dave/Dejavu, Yesterday, etc. all the old standards I had seen in Sussex Gdns hotels for 2 decades, but this time was worse. A few dozen odd (streaming?) choices, icons that seemed to suggest you could load you smartphone into it (I don't have one.) So. essentially NO TV FOR ME. Don't know why they bothered to hang a screen of the wall. Plus the WIFI is unreliable. In/out, frequently slow.

2026-08-18 • via Nuitee
L
Lloria Molina • extended_group • es
7
Correcto
Pros:

Muy bien ubicado. La cama era cómoda.

Cons:

No se podía abrir bien la ventana del habitación. No cambian las sábanas en toda la estancia (una semana).

2026-08-17 • via Nuitee
A
Abdimajib • solo_traveller • ae
3
2026-08-17 • via Nuitee
I
Iina • solo_traveller • fi
8
Pros:

Hyvä sijainti. Mukava henkilökunta.

Cons:

Kova sänky, ei ilmastointia, aamupala aika voisi olla pidempi ja monipuolisempi. Veden tulo loppui suihkussa.

2026-08-17 • via Nuitee
S
Sandra • solo_traveller • se
3
2026-08-17 • via Nuitee
V
Vallejo • solo_traveller • es
6
Pros:

El personal es muy atento y agradable, sobre todo, las personas que sirven el desayuno.

Cons:

No hay aire acondicionado ni ventilador, ni dan gel o champú para la ducha.

2026-08-16 • via Nuitee
C
Coşkun • extended_group • tr
1
2026-08-16 • via Nuitee
J
Jesselyn • extended_group • ca
8
The bed is comfy and the breakfast is really good 10/10
Pros:

Close to everything

Cons:

The only thing I don’t is there was no AC

2026-08-14 • via Nuitee
H
Heidi • family_with_children • no
5
Hotell med kort avstand til det meste.
Pros:

Var fint å få rom ved hverandre da vi bestilte ett familie rom og ett singel rom. Rene senger og bad. Likte godt beliggenheten ved at det var kort avstand til undergrunn, spisesteder og kiosk. Fint at de kom for å re opp sengene hver morgen.

Cons:

Fryktelig varmt, da hotellet ikke har A/C. Personalet var lite i imøtekommende. Sa verken hei eller hadde hade når vi kom eller gikk.
Om man ikke ønsker trafikk så er ikke dette hotellet for deg. Hovedgata til sykehuset går rett forbi hotellet, så mye utrykningskjøretøy passerer hele døgnet.

2026-08-14 • via Nuitee
V
Valentina • solo_traveller • it
8
Pros:

La posizione strategica perché in 5 minuti di passeggiata ti trovi alla metro. La stanza abbastanza pulita. Il personale notturno gentilissimo.

Cons:

La dimensione micro della stanza. Il personale giornaliero e delle colazioni di un'antipatia agghiacciante.

2026-08-14 • via Nuitee