Good Hotel Guatemala City

Hotels
9 (732 reviews)
6 Ruta 4 , Guatemala , GT
+502 2339 9540

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Excellent location, great for walking and restaurants
Clean rooms and good housekeeping
Great breakfast (pancakes highlighted)
Stylish rooms and comfy beds
Social/charitable hotel concept appreciated
Cons:
Unreliable late-night/airport pickup and responsiveness
Rooms can be small/tight for two
Perceived as expensive / poor value for some guests
Limited amenities (no TV for longer stays)
Evening restaurant noisy
Lighting/extractor and bathroom noise issues

Categories

Cleanliness
9.4
Generally very clean — multiple guests praised clean rooms and breakfast; a few noted minor spots.
Service
8.8
Staff often described as friendly, attentive and helpful, but a significant late-night/no-show airport pickup and poor responsiveness lowered the score.
Location
10
Consistently praised as an excellent walking area with great streets and restaurants; many guests highlighted the fantastic location.
Room Quality
9
Stylish rooms with comfy beds and good showers; some rooms are small/tight for two and there are occasional issues (noisy bathroom, lighting).
Amenities
8
Limited amenities reported (no TV for longer stays), lighting/extractor issues and some complaints about restaurant noise in the evening.
Value for Money
7
Several guests felt the price was high for what was offered; at least one guest explicitly called it expensive for the value received.
Food and Beverage
10
Breakfast repeatedly praised (loved the pancakes); however evening restaurant can be noisy for some guests.
Overall Experience
9.8
Mostly very positive overall — many guests called it a great stay and would recommend/return; isolated but notable service/value issues tempered perfection.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Luxurious Accommodation with Modern Amenities
Good Hotel Guatemala City offers 4-star accommodation with air-conditioned rooms equipped with free WiFi and private bathrooms. Guests can enjoy the convenience of room service, a 24-hour front desk, and currency exchange during their stay.

Fitness Centre and Dining Options
Stay active at the hotel's fitness centre or relax in the garden and terrace areas. Indulge in delicious meals at the on-site restaurant for a satisfying dining experience.

Convenient Location and Shuttle Service
Located just 2.7 km from Popol Vuh Museum, the hotel is also close to National Palace Guatemala and Miraflores Museum. For added convenience, guests can utilize the paid airport shuttle service provided by the property.

Experience comfort and convenience at Good Hotel Guatemala City. Book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

9
Based on 732 reviews
Cleanliness: 9.4
Service: 8.8
Location: 10
Room Quality: 9
Amenities: 8
Value for Money: 7
Food and Beverage: 10
Overall Experience: 9.8
V
Velislava • solo_traveller • bg
10
A great hotel with a good cause.
Pros:

I had a great stay at this beautiful Hotel.

2026-10-25 • via Nuitee
W
wendy • solo_traveller • mx
10
Pros:

I liked the bed and loved that incomes help kids study! 🥰

Cons:

Some lights are on all night and there is no way of turning them off.
Also the bathroom is very noisy. Should have light separate from the extractor.

2026-10-18 • via Nuitee
S
Srimala • solo_traveller • lk
9
Pros:

The breakfast was Great. Love the pancakes. I loved the Good hotel concept.

2026-09-04 • via Nuitee
J
Jordan • couple • us
7
2026-08-29 • via Nuitee
M
Manuel • solo_traveller • co
10
Nice service
Pros:

The staff’s service

Cons:

Rooms are a bit small but still OK

2026-08-27 • via Nuitee
C
Christina • couple • us
10
Amazing 10/10 will be booking again
Pros:

Attentive staff easy to contact and receive help. Staff was very helpful and a fun note that most spoke English although I wasn’t expecting them to. Rooms were clean a little tight for two people but everything was clean and up to date

Cons:

N/a

2026-08-24 • via Nuitee
R
Rabaa • couple • kw
10
2026-08-15 • via Nuitee
S
Sarah • couple • us
8
Clean, simple, safe, great location.
Pros:

Location was in best walking area with great streets and restaurants. Hotel security was excellent and staff was fantastic.

2026-08-15 • via Nuitee
A
Arthur • solo_traveller • gb
9
2026-08-15 • via Nuitee
L
Lang • solo_traveller • ch
8
Pros:

mostly clean except for some spots

Cons:

expensive for what you get

2026-08-13 • via Nuitee
M
Melida • couple • us
7
2026-08-10 • via Nuitee
L
Louis • solo_traveller • fr
7
Pros:

L'emplacement.

Cons:

Le restaurant le soir trop bruyant.

2026-08-08 • via Nuitee
O
Oscar • solo_traveller • us
10
2026-07-25 • via Nuitee
A
Anissa • couple • gb
10
Great place to stay, definitely recommend
Pros:

Super friendly and helpful staff (easy communication via WhatsApp)

Stylish rooms, comfy bed and great shower

Fantastic location

2026-07-11 • via Nuitee
A
Alina • solo_traveller • it
9
2026-07-07 • via Nuitee
J
Jeremy • couple • us
10
Perfect for what we needed for a short stay in Zone 4!
Pros:

Loved the location and the overall atmosphere of the place, but the lady at the desk, I wanna say “Lilly” probably spelling it wrong… either way, she was lovely! Extremely helpful for the short time we were there

Cons:

Everything was grand… maybe could’ve had a tv if we were there longer, but if we needed a tv, we would’ve stayed home.

2026-07-05 • via Nuitee
F
Fiona • couple • us
8
Beautiful, but unreliable customer service.
Pros:

I love the modern style and beautiful balcony. Breakfast was great, too.

Cons:

Unreliable customer service. Not recommended if arriving late at night.

I requested an airport pick up because I arrived at 11pm. I texted the information via Booking and confirmed flight number, arrival time, etc.

When I arrived, no one was waiting for me so I called and texted the front desk numerous times over 45 minutes and no one answered the phone or responded to my text. In the end, I gave up and took an uber by myself at 11:52pm. (I am a single female and don’t like to go with unfamiliar people.)

When I arrived at the hotel, the receptionist said there was no record of the transportation requested (which was in my booking.com text). When I asked why no one answered the phone, he said they must have been away from the desk. I said that I called numerous times over a 30 minute period. No apology.

2026-07-03 • via Nuitee
L
Leach • couple • us
9
2026-05-29 • via Nuitee
G
Gijs • couple • nl
10
2026-05-26 • via Nuitee
D
Daniel • extended_group • us
9
Great!
Cons:

blankets instead if heavy comforter

2026-05-17 • via Nuitee