Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room size complaints

Categories

Cleanliness
8.6
There were reports of poor maintenance and issues with cleanliness in some reviews.
Service
9.57
The staff was described as friendly and accommodating, with specific praise for their assistance.
Location
10
The location was consistently praised as excellent and convenient for accessing tourist attractions.
Room Quality
8.56
Some mentioned the rooms being adequate, but there were complaints about size and some maintenance issues.
Amenities
9.09
Amenities like the rooftop bar and restaurant were well-received, though some room facilities needed improvement.
Value for Money
9.55
Considered good value for an apartment setup compared to average hotel rates.
Food and Beverage
8.6
The dining options received mixed feedback, with some praising quality and others noting a limited selection.
Overall Experience
9.6
Generally positive experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:15

Property Description

Luxurious Accommodation in the Heart of Madrid

Modern Amenities and Services
SmartRental Collection Gran Vía Capital offers free WiFi, a 24-hour front desk, and air-conditioned units with a range of convenient appliances. The property also boasts a modern restaurant serving Japanese cuisine and a rooftop pool for guests to relax and unwind.

Convenient Location and Nearby Attractions
Situated just 600 meters from Madrid's city center, guests can easily explore popular attractions like Gran Via Metro Station, Gran Via, and Thyssen-Bornemisza Museum. Additionally, the hotel provides easy access to sightseeing tours and a paid airport shuttle service for added convenience.

Family-Friendly and Accessible
With family rooms and facilities for disabled guests, SmartRental Collection Gran Vía Capital ensures a comfortable stay for all guests. Each unit comes with essential amenities, including bed linen, towels, and a private bathroom, making it a perfect choice for families and travelers with special requirements.

Experience luxury and convenience at SmartRental Collection Gran Vía Capital - book your stay now for an unforgettable Madrid getaway!

Important information:

Jacuzzi and hydromassage bathtubs are assigned to some room types. They will be available upon prior reservation of those specific rooms.
A Security Deposit may be required at check-in.

Daily cleaning: On request, free of charge

Change towels: Consult policy in the establishment

Sheet change: every 6 daysThis property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 36 per day.

Location

Guest Reviews

9.2
Based on 4524 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.09
Value for Money: 9.55
Food and Beverage: 8.6
Overall Experience: 9.6
L
Loana • family_with_children • fr
8
2026-07-25 • via Nuitee
O
Olivier • solo_traveller • fr
9
Pros:

Localisation personnel agréable
Logement confortable.

Cons:

Parfois bruyant.

2026-07-24 • via Nuitee
A
Ana Lucia • family_with_children • ar
10
Maravillosa estadía
Pros:

Excelente ubicación y limpieza del lugar, todo impecable. Tiene lavaplatos y lavarropas, todo de 10.

Cons:

Se podría mejorar el juego de vajilla y cubiertos. La piscina no es lo que aparenta en las fotos, ya que casi no tiene profundidad.

2026-07-24 • via Nuitee
P
Pedro • family_with_children • pt
9
Pros:

A localização é top

2026-07-24 • via Nuitee
L
Lucas • extended_group • fr
9
Optimisation qualitative sur un court séjour
Pros:

L accueil des équipes et l emplacement

2026-07-24 • via Nuitee
D
Dave • family_with_children • ca
7
Bien pour les famille
Pros:

Bien situé et propre

Cons:

1-Chambre pas prête a l’heure, on a pas eu notre chambre parce que pas prête
2-Mauvaise insonorisation de la porte/fenêtre de la chambre de la chambre principale (manque d’isolant). On entend les bruits de la rue
3- Ne renouvelle pas les capsules de café. On doit demander et payer. Capsule d’une marque pas facile à trouver.

2026-07-24 • via Nuitee
Y
Yaron. B • solo_traveller • il
10
2026-07-24 • via Nuitee
K
Kerry • family_with_children • gb
5
Competitive price and good location.
Pros:

Location and helpful reception staff

Cons:

Family room for four and the sofa bed wasn’t set up and it was uncomfortable. There were no shelves to set belongings in bathroom. The shower didn’t fully work, WiFi connection in the room was poor and the swimming pool was knee depth.

2026-07-23 • via Nuitee
I
Ilaria • family_with_children • it
8
Pros:

Ottima posizione

2026-07-23 • via Nuitee
S
Sarajoalan • solo_traveller • es
9
Pros:

Ubicacion y limpieza

2026-07-22 • via Nuitee
P
Pablo866 • solo_traveller • il
8
Pros:

La ubicación, al inicio de la Gran Vía, en una ventaja enorme.

Cons:

La ducha con vidrios transparentes metida en la habitación, cero privacidad.
No había microondas en la cocina.

2026-07-22 • via Nuitee
C
Claire • family_with_children • fr
10
2026-07-22 • via Nuitee
M
Medina • family_with_children • cl
10
2026-07-21 • via Nuitee
R
Roberto • family_with_children • co
10
2026-07-20 • via Nuitee
L
Laura • family_with_children • es
8
Hotel súper céntrico y moderno
Pros:

Hotel/apartamento muy bien ubicado, muy bien decorado, el personal muy amable y la piscina y azotea muy chulos

Cons:

El colchón del sofá cama bastante incómodo, una pena con lo que cuidado que está todo el hotel ese pequeño detalle

2026-07-20 • via Nuitee
E
Ellis22 • solo_traveller • gb
10
Pros:

The staff go out of their way, nothing is too much hassle. Very friendly.

Rooks are beautiful.

2026-07-20 • via Nuitee
R
Roberto • family_with_children • co
10
Perfect
Pros:

Nice ubicacion

Nice bed

2026-07-20 • via Nuitee
R
Rodolfo • solo_traveller • ve
10
Pros:

La atención del personal y la ubicación es excelente

2026-07-20 • via Nuitee
N
Nisha • family_with_children • ca
6
Pros:

Property was a good location. However could be a little more clean

2026-07-20 • via Nuitee
N
Niels Erik • family_with_children • dk
10
Fantastisk ophold med alt indenfor kort rækkrvidde.
Pros:

Personalets serviceniveau var meget højt og smilende og fantastisk venlige.

Cons:

Intet.

2026-07-19 • via Nuitee