Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Terrace
Family rooms
Garden
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cold rooms
Limited breakfast options

Categories

Cleanliness
8.8
Rooms were clean and nicely decorated, though some comments mention street noise.
Service
9.3
Staff was consistently described as friendly and attentive, providing excellent service.
Location
9.3
Hotel has a great location, near the town center and attractions.
Room Quality
8.3
Rooms were comfortable but some found beds too hard and rooms too cold.
Amenities
8.3
Amenities were acceptable, though some mentioned the room's lack of warmth and specific issues with the beds.
Value for Money
8.8
Generally seen as a good value, although some felt it was overpriced for certain amenities.
Food and Beverage
7.8
Limited breakfast service during the week was a point of disappointment.
Overall Experience
9
Overall stay was enjoyable with a few minor issues that did not detract significantly from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:47

Property Description

Luxurious Accommodation
Hotel Boutique Santo Cuervo in Bernal offers a lavish stay with 5-star amenities. Each room features a charming patio, some with balconies, and a private bathroom stocked with complimentary toiletries.

Concierge Services and Tour Desk
Enjoy personalized service with our concierge services and tour desk. Our staff is dedicated to ensuring your stay is memorable by assisting with any requests and helping you plan your excursions in Bernal.

Tranquil Garden and Free WiFi
Relax in our serene garden or unwind on the terrace while staying connected with complimentary WiFi throughout the hotel. Whether you're here for leisure or business, Hotel Boutique Santo Cuervo caters to all your needs.

Experience luxury and comfort at Hotel Boutique Santo Cuervo. Book now for an unforgettable stay in Bernal.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 113 reviews
Cleanliness: 8.8
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 7.8
Overall Experience: 9
U
Uriel Alonso • family_with_children • mx
10
2026-06-29 • via Nuitee
T
Torres • solo_traveller • mx
10
Pros:

El trato de la gente. Un ambiente muy bonito y la habitación muy cómoda.

Cons:

Todo me gustó.

2026-06-22 • via Nuitee
A
Aquino Mendoza • solo_traveller • mx
9
Pros:

Las personas de recepción y en gral todos muy amables

2026-05-13 • via Nuitee
N
NEFTALI • solo_traveller • mx
10
Excelente opción
Pros:

La amabilidad del staff, lo tranquilo y la buena ubicación

Cons:

Todo estuvo excelente

2026-05-10 • via Nuitee
D
Diana Patricia • family_with_children • nl
10
2026-05-07 • via Nuitee
Y
Yahdiel • solo_traveller • mx
9
Great place with excelent location
Pros:

The location was great

Cons:

The room I booked didn't had curtains to block the light from one opening

2026-05-06 • via Nuitee
F
Fernando • extended_group • mx
5
Pros:

Aunque el lugar esta aceptable, los servicios de agua y toallas fallaron.

Cons:

El problema es el agua caliente

2026-04-20 • via Nuitee
B
Bruno • family_with_children • ie
10
2026-04-16 • via Nuitee
M
Maxime • couple • fr
8
Pros:

La ubicación
El personal
El lugar bonito

Cons:

Cama chiquita y no tan cómoda
Estacionamiento no está incluido

2026-04-06 • via Nuitee
M
Matt • family_with_children • ca
7
Nice people, great location needs an update and amenities
Pros:

Proximity

Cons:

Old and outdated a bit

2026-04-05 • via Nuitee
B
Brian Giovanni • family_with_children • mx
10
Excelente hotel
Pros:

Es un hotel muy bonito, muy acogedor , tiene una vista a la peña increíble, se puede ver desde el balcón de la suite cuando la iluminan.
El hotel está muy limpio y el personal es muy amable.
Esta muy cerca del centro.

Cons:

Todo esta excelente

2026-04-03 • via Nuitee
A
Ana • family_with_children • mx
9
Pros:

Ubicacion

2026-04-02 • via Nuitee
F
Ferreyra • extended_group • mx
10
Pros:

Me gustó el trato del personal, las instalaciones, la vista hacia la peña

Cons:

Que no cuenta con estacionamiento propio y te cobran $120 adicionales por el estacionamiento

2026-03-31 • via Nuitee
A
Alma Cecilia • family_with_children • mx
10
Pros:

La amabilidad del personal

2026-03-31 • via Nuitee
P
Penelope • family_with_children • mx
9
Buena ubicación.
Pros:

La ubicacion, muy cerca del centro.
La vista a la peña.

Cons:

Creo les hace falta tener productos de mejor calidad como la crema, shampoo etc..
Porque se venden como un hotel boutique.

2026-03-25 • via Nuitee
S
Sandra Margarita • family_with_children • mx
10
Pros:

Ubicación, el trato del personal.

2026-03-08 • via Nuitee
L
Luis Diego • couple • cr
10
Muy agradable
Pros:

Excelente trato del personal

2026-03-05 • via Nuitee
M
Ma Laura • family_with_children • mx
8
para un viaje nieta-abuela, fue excelente, sobre todo la ubicación.
Pros:

las chicas de recepción muy dispuestas a ayudar, muy cálidas. nos permitieron elegir habitación, nos acompañaron al estacionamiento, muy atentas. la habitación muy limpia y buenas cobijas

2026-03-03 • via Nuitee
G
Gonzalo Steve • couple • mx
10
excelente lugar para disfrutar con tu pareja
Pros:

La atención el personal increible, muy amables, el lugar muy bonito y super ubicación, el precio de acuerdo con el lugar y amenidades, nos dieron información sobre lugares para visitar

2026-01-24 • via Nuitee
M
Mara • family_with_children • it
8
Hermoso pueblo mágico!
Pros:

Lo staff è stato top! Tutti molto gentili e hanno fatto il possibile per soddisfare ogni nostra richiesta. La posizione e il parcheggio.

Cons:

La camera assegnata puzzava di umidità ed era molto fredda. Hanno dovuto spostarci 2 volte di camera ma con la gentilezza dello staff non è stato difficile per niente.
Bisognerebbe dare una rinfrescata alle camere, pitturare i muri.

2026-01-18 • via Nuitee