Hotel Pepen

Hotels
9.1 (100 reviews)
Dr. Navarro 17 , San Cristóbal de Las Casas , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Airport shuttle
Non-smoking throughout
Daily housekeeping
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Review Highlights

Pros:
Good location
Polite staff
Clean environment
Beautiful decor
Comfortable beds
Cons:
Humidity in rooms
Insufficient lighting
Limited amenities

Categories

Cleanliness
8.73
Generally clean but some reviews mention humidity and odor issues.
Service
9.6
Staff is polite and attentive, providing excellent service.
Location
9.34
Good location, within walking distance to main attractions.
Room Quality
8.79
Rooms have nice decor but ventilation and lighting can be improved.
Amenities
9.02
Additional amenities like heating or coffee makers are lacking.
Value for Money
9.18
Overall good value considering location and service.
Food and Beverage
8.53
No mentions of food; limited beverage options noted.
Overall Experience
9.6
Mostly positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:30

Property Description

Charming Hotel Pepen in the Heart of San Cristóbal de Las Casas

Convenient Location: Situated near iconic landmarks like La Merced Church and Del Carmen Arch, Hotel Pepen offers easy access to the city's attractions.

Comfortable Accommodation: The hotel features cozy rooms with modern amenities including flat-screen TVs, city views, and private bathrooms, ensuring a pleasant stay for guests.

Exceptional Services: With a 24-hour front desk, airport transfers, concierge assistance, and complimentary WiFi, Hotel Pepen prioritizes guest convenience and satisfaction.

Experience the best of San Cristóbal de Las Casas at Hotel Pepen. Book your stay now for a memorable and hassle-free visit.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 100 reviews
Cleanliness: 8.73
Service: 9.6
Location: 9.34
Room Quality: 8.79
Amenities: 9.02
Value for Money: 9.18
Food and Beverage: 8.53
Overall Experience: 9.6
H
Halliday • solo_traveller • ie
10
2026-10-19 • via Nuitee
G
Gtz • solo_traveller • mx
10
Pros:

El servicio

2026-10-12 • via Nuitee
R
Ruvalcaba Gómez • solo_traveller • mx
9
Es un lugar amplio, cómodo y muy limpio
Pros:

La limpieza del lugar, lo amplio de la habitación y el trato amable de las personas

Cons:

El baño estaba un poco húmedo

2026-10-08 • via Nuitee
M
MARIA LUISA • solo_traveller • mx
9
San Cristobal con cariño
Pros:

No hay desayuno. Buena ubicación

Cons:

El baño huele a caño y el agua caliente tarda mucho en salir por lo que se desperdicia mucha agua

2026-09-17 • via Nuitee
E
elmaa • solo_traveller • es
9
2026-09-16 • via Nuitee
M
Mayra Laura • solo_traveller • mx
10
2026-09-10 • via Nuitee
S
Shalóm • solo_traveller • mx
10
2026-08-25 • via Nuitee
I
Ilaria • couple • it
10
Struttura bella e accogliente; qualità/prezzo davvero ottima
Pros:

Struttura veramente bella e curata, confortevole. Camera ampia ed elegante, ad un prezzo ottimo; pulita e comoda. Bellissimi anche il cortile interno e l’ingresso principale.
Non c’è l’aria condizionata ma non serve assolutamente, con il clima di San Cristóbal.
Posizione buona, vicina alle vie più centrali (circa 5-10 minuti); un po’ più lontana dalla stazione ADO, una ventina di minuti, ma comunque strada fattibile anche a piedi, se non si vuole scomodare un taxi.
I ragazzi alla reception, sempre gentili, ci hanno permesso di lasciare i bagagli in hotel sia prima del check-in, sia dopo il check-out.

Cons:

Praticamente nulla; potrei solo consigliare l’aggiunta di un mini frigorifero che verrebbe comodo in un hotel (anche se in Messico non ne abbiamo mai trovati, in generale).

2026-08-24 • via Nuitee
F
Francisco • couple • mx
10
Confortante
Pros:

La ubicación y el servicio del personal es muy bueno. Las instalaciones son muy bonitas y confortantes.

Cons:

Se podría mejorar el wifi ya que en ocasiones se iba la señal.

2026-08-18 • via Nuitee
M
Micaela • couple • mx
10
2026-08-17 • via Nuitee
A
Andreea • couple • us
10
Pros:

Clean and well kept excellent location

2026-08-15 • via Nuitee
N
nunzio • extended_group • it
9
Pros:

Struttura pulitissima e molto bella. Staff super disponibile

2026-08-14 • via Nuitee
F
Fátima Salud • solo_traveller • mx
10
Pros:

Todo esta muy comodo, la atención y el personal

2026-08-09 • via Nuitee
N
Nava Martín del Campo • solo_traveller • mx
9
Pros:

La atención y la amabilidad de las personas. El costo muy accesible.

Cons:

Mucho ruido en las habitaciones.

2026-08-04 • via Nuitee
C
Castañón • solo_traveller • mx
10
Pros:

Las habitaciones son amplias y cómodas, te dan cobijas muy calientitas y las camas muy comodas

2026-08-02 • via Nuitee
S
Sylvie • family_with_children • fr
8
Pros:

chambre très cosy, avec des couvertures, eau chaude. Personnel très sympathique et bienveillant.

Cons:

Peut-être ajouter des rideaux aux petites fenêtres de la chambre au dessus de l' accueil pour tamiser davantage. Sinon c'était parfait

2026-08-02 • via Nuitee
J
julius • solo_traveller • nl
10
Pros:

Ubicacion, personal amable , muy limpio

Cons:

🫡

2026-07-22 • via Nuitee
M
Mendoza • solo_traveller • mx
10
2026-07-21 • via Nuitee
A
Alberto • solo_traveller • be
8
Pros:

Vriendelijk en behulpzaam personeel.
Uitstekende prijs-kwaliteitsverhouding.

Cons:

Kamer was wat donker en voelde kil aan

2026-07-12 • via Nuitee
A
Andres • solo_traveller • mx
10
2026-06-28 • via Nuitee