Paid
Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Excellent breakfast
Comfortable rooms
Professional staff
Cons:
Poor reception service
Noise from construction
Inadequate room supplies

Categories

Cleanliness
8.33
Mixed reviews about cleanliness, including mention of old towels.
Service
9.3
Noted as attentive with professional manners, though some negative points about reception.
Location
9.34
Excellent location near a mall, although some construction is noted.
Room Quality
8.79
Rooms are described as nice and comfortable, but some issues with air conditioning.
Amenities
8.82
Good amenities, but some described issues with service and the TV.
Value for Money
9.28
Good value, especially for families with nearby food options.
Food and Beverage
9.33
Breakfast buffet is highly praised.
Overall Experience
8.8
Generally positive experience with notable issues related to service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:55

Property Description

Luxurious Accommodation with Modern Amenities

Fitness Centre and Indoor Pool
Enjoy a workout at the fitness centre or take a relaxing dip in the indoor pool during your stay at Hilton Garden Inn Erzurum. Keep up with your fitness routine while travelling and unwind in the refreshing waters of the pool.

Gourmet Dining and Relaxation
Indulge in delicious meals at the hotel's restaurant and explore the serene garden area. After a day of sightseeing or business meetings, unwind in the sauna for the ultimate relaxation experience. Room service is also available for your convenience.

Experience comfort and convenience at Hilton Garden Inn Erzurum. Book now for a memorable stay in Erzurum, just a short distance from Lala Mustafa Pasa Mosque.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 134 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 9.33
Overall Experience: 8.8
N
nikoloz • couple • ge
5
2026-10-27 • via Nuitee
A
Atalay • solo_traveller • fr
9
J’ai envie de revenir pour faire du ski, juste à côté tellement c’était bien
Pros:

L accueil la propreté le personnel du restaurant et les équipements

Cons:

Tout etait impeccable. seule chose que je regrette c’est qu’il devait y avoir au moment où j’étais soit un mariage soit une réunion de famille à l’extérieur. Donc pas très cool pour les autres clients car le staff c’est beaucoup occupé de ces personnes.

2026-10-27 • via Nuitee
طارق • couple • kw
7
للأسف لم أتمكن بالإقامة بسبب التكييف
Pros:

فندق جيد لكن لم أستطيع السكن في الغرفة بسبب عدم وجود تكييف

2026-10-26 • via Nuitee
S
Stefan • solo_traveller • de
8
2026-09-17 • via Nuitee
B
Behnam • extended_group • au
10
2026-09-16 • via Nuitee
L
Latefah • family_with_children • kw
10
ممتعه جدا
Pros:

المكان مريح جدا وانيق والموظفين جدا ودودين والطعام لذيذ

Cons:

التكييف حار فقط

2026-09-03 • via Nuitee
A
Anzhelika • extended_group • ru
10
2026-09-01 • via Nuitee
T
Tanja • solo_traveller • de
6
2026-08-30 • via Nuitee
S
seiedhadi • family_with_children • tr
7
2026-08-28 • via Nuitee
P
Pavel • solo_traveller • ru
10
2026-08-27 • via Nuitee
C
Can77 • solo_traveller • tr
8
2026-08-24 • via Nuitee
B
Burak Nazif • extended_group • tr
8
Erzurum'a tekrar geldiğimde yine kalacağım bir otel.
Pros:

Odalar modern ve temizdi. Konumu gayet güzel otopark rahatlığı var.

Cons:

Otel otelin fiyatları Erzurum seviyesine göre biraz yüksek.

2026-08-21 • via Nuitee
R
REFAI • solo_traveller • kw
10
Pros:

اثناء سفري من الكويت الى مدينة طربزون قررت الاستراحه في ارزروم واخترت هذا الفندق ،، جميل بكل مافيه

2026-08-14 • via Nuitee
T
Tim • solo_traveller • gb
6
Overcharged and still waiting for the refund
Pros:

A modern hotel, clean and comfortable room.

Cons:

They overcharged me and when I messaged them about it, ignored my messages. Finally I got Booking.com involved and they agrees to refund the difference, but over a month later I still haven’t received the refund.

Ordering a meal in the restaurant was unnecessarily difficult. The only menu was an online one which was all in Turkish only and no way of translating. I get the feeling they don’t get many foreign tourists.

2026-08-02 • via Nuitee
R
Recep • family_with_children • nl
3
Onervaren personeel slecht werkende airco die centraal wordt gediend
Pros:

Locatie

Cons:

Communicatie personeel slecht

2026-07-23 • via Nuitee
R
Recep • family_with_children • nl
4
Onaangenaam verblijf
Pros:

Locatie

Cons:

Onprofessionele en onervaren personeel, een zegt anders dan een ander, checkin staat voor 15.00 uur, belachelijk. Check in gegevens worden gewist en moet alles opnieuw worden overhandigd.

2026-07-18 • via Nuitee
D
Daniel • extended_group • ro
8
Fain
Pros:

Locația

Cons:

Se poate mai bine la curatenie

2026-07-12 • via Nuitee
G
Giorgi • couple • ge
10
2026-06-23 • via Nuitee
S
Sahismail • extended_group • de
9
2026-06-08 • via Nuitee
A
Alan • solo_traveller • ru
10
Pros:

Великолепно!

2026-06-05 • via Nuitee