Joy 5 Hotel & SPA

Hotels
9.2 (2355 reviews)
Zemunski kej BB , Belgrade , rs

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable amenities
Good breakfast
Cons:
Cleanliness issues
Accessibility concerns
Inconsistent room quality

Categories

Cleanliness
7.79
Guests mentioned mold and cleanliness issues in bathrooms, leading to a lower score.
Service
10
The staff is consistently mentioned as friendly and helpful.
Location
9.76
Location is praised for its uniqueness on the river, though accessibility is a concern.
Room Quality
8.8
Rooms have a modern design but have some complaints about size and odor.
Amenities
8.75
Amenities include a spa and sauna, but there were issues like a clogged sink.
Value for Money
9.98
Perceived value was high for the amenities and service despite some complaints.
Food and Beverage
8.74
Mixed reviews about breakfast quality, which brought down the score.
Overall Experience
9.79
Overall experience was good despite some issues, with many guests planning to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:41

Property Description

Luxurious 4-Star Accommodation:
Joy 5 Hotel & SPA in Belgrade offers a luxurious 4-star experience with a bar, spa, restaurant, terrace, sauna, and hot tub. The property boasts a 24-hour front desk, airport transfers, room service, and complimentary WiFi.

Well-Appointed Rooms:
The rooms at Joy 5 Hotel & SPA are equipped with modern amenities including air conditioning, flat-screen TV, minibar, coffee machine, and a private bathroom with free toiletries. Guests can enjoy a comfortable stay with thoughtful touches like bed linen and a hairdryer.

Convenient Location:
Located near popular attractions like Belgrade Arena, Usce Park, and Ušće Tower, Joy 5 Hotel & SPA offers easy access to key landmarks. With Belgrade Nikola Tesla Airport just 10 km away, convenience is at your doorstep.

Experience luxury and comfort at Joy 5 Hotel & SPA - book your stay now!

Important information:

Start time of breakfast is 7:30 and end of the breakfast is 10:30

Please note that the room includes free spa usage of 1h per day. Additional usage will be charged separately.
Please note that the spa is closed on Monday and Thursday.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BEG

Location

Guest Reviews

9.2
Based on 2355 reviews
Cleanliness: 7.79
Service: 10
Location: 9.76
Room Quality: 8.8
Amenities: 8.75
Value for Money: 9.98
Food and Beverage: 8.74
Overall Experience: 9.79
K
Kalin • couple • bg
10
perfect location for attending a concert in the park
Pros:

excellent

Cons:

everything is ok

2026-06-19 • via Nuitee
D
Delyan • solo_traveller • bg
10
2026-06-19 • via Nuitee
S
Suvajac • solo_traveller • rs
9
2026-06-19 • via Nuitee
G
Güzin • family_with_children • tr
10
Bu güzel konaklama için herkese teşekkür ediyoruz.
Pros:

Muhteşem bir doğanın içinde. Nehir tarafına bakan odada kaldık sabah gözünü açıyorsun camının önünden kuğular ördekler geçiyor. Otelin kapısından çıkıyorsun yemyeşil bir park. Çocukların koşup oynaması, temiz hava alması için şahane bir yer.Taksiyle merkeze 10 dk sürüyor. Yürüyerek gezmek de ayrıca çok keyifli. Çalışanlar çok nazik ve çok yardımcı oluyor. Çok huzurlu bir yer. Tekrar gelmek için can atıyoruz.

2026-06-18 • via Nuitee
P
Peter • couple • si
8
A very beautiful hotel by the river. I definitely recommend visiting and staying there. A very peaceful location, yet st
Pros:

Review:

I would like to commend the management for their efforts in significantly improving the level of cleanliness and hygiene. This has clearly had a positive impact and contributes to a more pleasant environment for guests.

However, there is still room for improvement when it comes to service quality. Reception staff should be focused on guests and their needs rather than spending time on their phones or browsing social media during working hours. When a guest requests a service, it should be delivered as promised.

It also creates a very poor impression when a receptionist is sitting outside smoking while guests are left waiting at the reception desk. Such behavior is unprofessional and does not meet the standards of hospitality expected by guests. With the noticeable improvements in cleanliness, the same attention should now be directed toward service quality and guest care in order to provide the level of experience that guests rightfully expect.

Cons:

Quality of service at the reception desk

2026-06-18 • via Nuitee
C
Carmen • couple • ro
10
2026-06-18 • via Nuitee
C
Carmen • couple • ro
10
2026-06-18 • via Nuitee
F
Fehér • solo_traveller • hu
10
2026-06-18 • via Nuitee
D
Delyan • solo_traveller • bg
10
It was my third visit to the hotel and in a couple of days the fourth. Everything nice and the bonus is the Danube river
Pros:

At the Danube river!

Cons:

None

2026-06-16 • via Nuitee
D
Dmitrii • couple • ru
10
Pros:

Все отлично

Cons:

Уборка каждый день по запросу

2026-06-14 • via Nuitee
E
Eva • solo_traveller • hu
8
2026-06-14 • via Nuitee
A
alabi • solo_traveller • ro
10
Pros:

It was very good 💯 except the location but there was shutle

Cons:

Everything

2026-06-13 • via Nuitee
ΣΤΥΛΙΑΝΗ • couple • gr
8
Άνετη
Pros:

Το κρεββάτι και το στρώμα

Cons:

Η τοποθεσία ωραία όμως μακρυά από το κέντρο

2026-06-12 • via Nuitee
N
Neculcea nicoleta • couple • ro
5
2026-06-09 • via Nuitee
I
Iuliia • solo_traveller • pt
7
Pros:

The location is great! Price is good.

Cons:

Smell in the room. It wasn’t horrible, but i needed some time to adjust.

2026-06-08 • via Nuitee
D
Dragos • solo_traveller • ro
10
2026-06-08 • via Nuitee
N
Nathalie • solo_traveller • ch
9
Unterkunft an Donau in Neu-Belgrad mit gratis SPA
Pros:

Schöne und ruhige Lage an der Donau, gutes Frühstücksbüffet (inkl. Wraps, Salate, Muffins, Früchte, Flocken, jedoch keinen Joghurt), kostenloser Zugang zu Sauna und Whirlpool (privat, 1 Stunde, muss angemeldet werden, zwischen Klienten wird gereinigt). Ich konnte mein Fahrrad im überdachten Eingang parkieren. Die nächste Bushaltestelle ist in 15 Spazieminuten (nahe Microsoft-Gebäude) erreichbar. Es gibt eine Transportmöglichkeit via Golf-Caddy (wohin weiss ich nicht)

Cons:

Hotelgerüst wirkt instabil, Zimmerboden uneben inklusive einer losen Teppichplatte.
Raucherei des Personals im kleinen Eingang.

2026-06-06 • via Nuitee
Y
Yevhenii • couple • ua
2
Pros:

Знаходиться в парку.

Cons:

До найближчої парковки 400 метрів.
Готель старий і потребує ремонту. У нас в номері вода з душу протікала в кімнату. Раковина була забита, а через вентиляцію йшов сигаретний дим з якогось іншого номера. При чому сама вентиляція була дуже шумна і заважала спати. Короче, жах(((

2026-06-06 • via Nuitee
N
Nima • family_with_children • fi
5
Not so pleasant since I couldn’t sleep much and nothing to compliment really..
Pros:

Breakfast was nice.

Cons:

The bed was super stiff and not so clean room.

2026-06-05 • via Nuitee
L
Lorenzo • extended_group • it
10
2026-06-05 • via Nuitee