Novotel Liverpool Paddington Village

Hotels
•
Novotel
9 (6839 reviews)
3 Paddington Village , Liverpool , GB
+44 151 245 6700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, incl. standout receptionist)
Consistently clean rooms and good housekeeping
Excellent/handy location with good transport links and nearby parking
Modern building and good facilities
Strong breakfast experiences reported by many guests
Family-friendly and good for celebratory stays
Nice views and comfortable rooms reported by several guests
Cons:
Several instances of a hotel power cut with limited backup/impacting lifts and rooms
Occasional operational outages: TV fault, internet outage, AC issues first night
Inconsistent breakfast service/compensation and some buffet items warm or limited
Comfort issues for some: uncomfortable pillows and hard sofa beds
At least one report of small room with no seating

Categories

Cleanliness
9.6
Consistently praised across reviews: 'very clean', 'excellent cleanliness', 'clean and tidy', 'room was lovely and very clean' — strong cleanliness record.
Service
9.4
Staff repeatedly described as friendly, helpful and excellent (specific praise for a receptionist named Haydon). Staff handled power-cut situations well and processed refunds; some small service lapses around breakfast compensation.
Location
9.2
Multiple comments noting 'excellent' or 'handy' location, good transport links and nearby paid parking; one comment mentioned being further from the centre but overall location is a strong positive.
Room Quality
8.4
Mixed: many 'lovely', 'modern' and 'great view' rooms, but recurring issues noted (uncomfortable pillows, hard sofa beds, TV fault in one room, small rooms/no seating in at least one review, AC failure first night).
Amenities
8.8
Good facilities cited (modern building, great facilities, convenient parking), but notable operational problems occurred (power cut with limited backup, lifts out of service, an internet outage one night).
Value for Money
8
Some guests questioned price versus experience (one unsure it was worth £200+), and disruptions (power cut, limited compensation) reduced perceived value for some stays.
Food and Beverage
9
Breakfast was frequently praised as 'amazing' and 'wonderful', though there were isolated issues (warm/overheld items, lack of tableware during a busy Sunday and one instance where breakfast compensation was not offered).
Overall Experience
9.6
Majority of reviews describe memorable, enjoyable stays and willingness to return; positive family-friendly notes and strong staff interactions outweigh operational hiccups.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Central Location
Novotel Liverpool Paddington Village is centrally located in Liverpool, just 400 metres from Williamson's Tunnels. Guests can easily explore popular attractions like Philharmonic Hall and Lime Street Train Station.

Modern Amenities
This 4-star hotel offers free WiFi, room service, and a 24-hour front desk. Each room is equipped with a flat-screen TV, kettle, and a private bathroom with free toiletries. Some rooms even feature a kitchenette with a fridge for added convenience.

Convenience and Comfort
Enjoy a stay in a non-smoking property with cozy bed linen and towels provided. With Liverpool Metropolitan Cathedral just 800 metres away and the airport within 12 km, Novotel Liverpool Paddington Village ensures a convenient and comfortable stay.

Book your stay at Novotel Liverpool Paddington Village for a memorable experience in Liverpool!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 6839 reviews
Cleanliness: 9.6
Service: 9.4
Location: 9.2
Room Quality: 8.4
Amenities: 8.8
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9.6
K
Karen • solo_traveller • gb
10
Great hotel in nice location
Pros:

Lovely hotel in a nice area of Liverpool. Convenient parking garage nearby and great for families. Excellent facilities and the staff were friendly.

Cons:

Nothing

2026-10-31 • via Nuitee
A
alison • solo_traveller • gb
9
Pros:

Modern and clean building. Excellent location

Cons:

The pillows were so uncomfortable

2026-10-31 • via Nuitee
S
smith • family_with_children • gb
10
2026-10-31 • via Nuitee
D
Dalia • family_with_children • ro
9
2026-10-30 • via Nuitee
A
Amy • family_with_children • gb
10
Memorable stay for our family
Pros:

Room was beautiful and very clean

2026-10-30 • via Nuitee
A
Amelia • couple • gb
10
2026-10-30 • via Nuitee
C
Colin • family_with_children • gb
9
Good hotel great staff
Pros:

10 min walk to city centre

Cons:

Hotel had a power cut when we landed no lights and no lifts to rooms.these things happen.didn’t get checked in till 10:30 since 6 ish.staff was good but breakfast wasn’t offered as compensation not even a complementary drink
Sofa beds hard as the road

2026-10-30 • via Nuitee
M
Mark • family_with_children • es
9
2026-10-30 • via Nuitee
P
Paul David • solo_traveller • cd
7
2026-10-29 • via Nuitee
E
Elena • couple • cy
10
2026-10-29 • via Nuitee
C
Cregeen • family_with_children • gb
9
2026-10-29 • via Nuitee
E
Elizabeth • couple • gb
10
Pros:

We were unable to stay as they had a power cut.The staff handled thw situation very well, couldn’t do enough to help & sorted my refund immediately:

2026-10-29 • via Nuitee
A
ALYSON • couple • gb
9
Great stay
Pros:

Handy location
Clean and modern
Great facilities

Cons:

Air conditioning not working on first night

2026-10-28 • via Nuitee
P
Paul • family_with_children • gb
10
Pros:

We were booked in by a man I think called Haydon. He was absolutely fantastic he had us all laughing he was brilliant with my mum and my daughters loved him. He was that good my daughter has decided to stay with you after her night out celebrating her 18th birthday.

2026-10-27 • via Nuitee
C
Catherine Louise • couple • gb
10
Fantastic service
Pros:

Breakfast was amazing. Excellent quality. Great standard of room and staff excellent and very helpful. Great transport links into city centre.

2026-10-27 • via Nuitee
M
Milburn • solo_traveller • gb
9
Blustery and blowy Liverpool weekend
Pros:

I had a great stay. Was it worth £200+ per night. I’m not sure. Great room good facilities. Good location. I would return.

Cons:

Tv wasn’t working properly room 1516

2026-10-27 • via Nuitee
R
Richard • extended_group • gb
3
The hotel had a power cut. There was no back up plan. We had no power for about 4 hours. Couldn’t go to the room ( my
Pros:

The cleanliness

Cons:

Really poor service on the Sundays breakfast. No glasses for juice. No cups. No bread.

2026-10-26 • via Nuitee
R
Rocío • solo_traveller • es
9
2026-10-26 • via Nuitee
Y
Yun Ma • family_with_children • gb
7
Pros:

breakfast is good，the location is quite far from the center.

Cons:

room is small and has no place to sit

2026-10-25 • via Nuitee
P
Phillip • couple • gb
6
Disappointing due to the power cut. Showered, staff were helpful and offered a reduced room rate.
Pros:

Good location for the city and paid parking close by

Cons:

The hotel had a power cut just before we arrived and nothing was working. The staff were as helpful as possible in the circumstances changing our room to a lower floor as the lifts weren’t working.

2026-10-25 • via Nuitee