MainStay Suites Dallas Northwest - Irving

Hotels
•
Main Stay Suites
8.2 (347 reviews)
2208 Royal Lane Building B , Dallas , US
+1 972-247-1300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Cons:
Cleanliness issues
Safety concerns in the area

Categories

Cleanliness
6.78
Several reviews noted dirty conditions, including stained floors and bathrooms not cleaned.
Service
9.75
Most guests mentioned friendly and accommodating staff despite some issues.
Location
8.29
Some reviewers expressed safety concerns about the area, but it was accessible.
Room Quality
7.74
Rooms are spacious and comfortable, but some had issues with cleanliness and amenities.
Amenities
7.77
Basic amenities were available, but some functionality issues were reported.
Value for Money
9.23
Many guests found the stay to be affordable and praised the price for the quality.
Food and Beverage
8.78
Breakfast was appreciated by several guests, though some found it basic.
Overall Experience
7.25
Mixed reviews with a few significant complaints impacting the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:34

Property Description

Modern Accommodations

MainStay Suites Dallas Northwest - Irving offers contemporary and comfortable rooms equipped with a seating area, TV, and fridge for a relaxing stay.

Convenient Amenities

Enjoy the convenience of a 24-hour front desk, free WiFi, business center, gym, and free private parking during your visit.

Prime Location

Located just a short distance from major attractions like Dallas World Aquarium and AT&T Performing Arts Center, our hotel provides easy access to the best of Dallas.

Book your stay at MainStay Suites Dallas Northwest - Irving for a seamless and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

8.2
Based on 347 reviews
Cleanliness: 6.78
Service: 9.75
Location: 8.29
Room Quality: 7.74
Amenities: 7.77
Value for Money: 9.23
Food and Beverage: 8.78
Overall Experience: 7.25
O
Olatunji • solo_traveller • ng
9
Pros:

The property was good

Cons:

The receptionist was rude

2026-09-14 • via Nuitee
R
Roberto • couple • us
10
2026-09-08 • via Nuitee
C
Coulton • solo_traveller • us
10
2026-09-07 • via Nuitee
T
Tendria • family_with_children • us
1
Filthy. If I could give a zero, I would
Pros:

The guy that was there that night tried to help us as best he could, but he was literally the only person on staff.

Cons:

Well, for starters, our room was dirty. Our beds were already slept in with food crumbs and we were moved to another room that was dirty and we had to change our own sheets. Keep in mind. We just left the airport and arrived around one something in the morning.
I have an entire video, but for some reason, I cannot submit that on this app. I’ll just take it to Google. But the picture below literally shows how the sheets looked as soon as we pull back the comforter to get in bed.

2026-08-28 • via Nuitee
A
Anthony • couple • us
6
I’ll probably won’t stay here again
Pros:

It was nice and clean really comfortable beds

Cons:

It took about a hour to get my room ready

2026-08-27 • via Nuitee
J
JaTavious • family_with_children • us
10
2026-08-02 • via Nuitee
O
Ortencia • couple • us
1
2026-07-24 • via Nuitee
J
Jacy • solo_traveller • us
8
2026-07-22 • via Nuitee
R
Raymond • family_with_children • us
1
2026-07-22 • via Nuitee
W
Wachtendorf • family_with_children • us
2
It’s wasn’t a good stay and the hotel seems very under staff. I don’t recommend anyone staying here unless you know what
Pros:

Our doors locked and we didn’t get bitten by bed bugs. The night person was way nicer and he did what he could to make it right.

Cons:

Our rooms were not ready when we got there at 6pm. The front desk lady really didn’t care. She made it seem like it was pretty normal for not having the rooms prepared. All of our key cards stopped working in the morning way before we checked out (like around 7am). All the rooms smelled off and the fire kept going off on room 303 when someone takes a hot shower. Room 408 door literally fell off the door. The night desk person fixed it right away.

2026-07-20 • via Nuitee
K
Kenneth • solo_traveller • us
8
Pros:

Breakfast was outstanding!

2026-07-14 • via Nuitee
T
Tishika • couple • us
1
2026-07-09 • via Nuitee
A
Audrey • family_with_children • ch
8
Merci pour l’hébergement!
Pros:

Pleins d’équipements comme micro-ondes, lave vaisselle pour le prix de la chambre c’est vraiment super !

Cons:

Juste mettre à jour sur Booking qu’il n’y a PAS besoin de réserver un place de parking. Car je me suis un peu stressée pour essayer de joindre l’hôtel pour réserver une place mais finalement pas besoin, c’est gratuit

2026-07-06 • via Nuitee
M
Mia • couple • us
3
Upset with booking here. We arrived and they put us in a room that was not clean. The handle to the door was also broke.
Cons:

It was in a rough area

2026-07-06 • via Nuitee
R
rajesh • family_with_children • us
1
Pros:

Very basic hotel

Cons:

Very few breakfast items, rooms are stinky, broken furniture, toilet sliding door is shorter than the frame so no privacy while in the bathroom.

2026-07-05 • via Nuitee
C
Chigozirim • couple • us
3
I don’t like it
Pros:

Nothing

Cons:

Many appliances not working, staff kept me waiting so long to check me in after my hours of driving, bed cover do old

2026-07-05 • via Nuitee
J
Jennifer • extended_group • us
1
2026-07-03 • via Nuitee
D
Del Campo • couple • us
1
Will never give business to his hotel again
Pros:

Rooms are big. Fridge

Cons:

Customer service was horrible. I’m still waiting on a response from the manager and still nothing. Every time all call i get told he’s going to call me back and never get that call. The people in the front desk think they bigger than the customer. Won’t work with you at all

2026-07-03 • via Nuitee
M
Martin Jorge • couple • ar
7
2026-07-03 • via Nuitee
T
Teramika • couple • us
10
2026-06-30 • via Nuitee