GRIDS PREMIUM HOTEL OTARU

Hotels
8.7 (869 reviews)
1 Chome-3-13 Inaho , Otaru , jp

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Safety deposit box
Fax/photocopying
Sauna
See all facilities

Review Highlights

Pros:
Stunning luxury room
Comfortable bed
Lovely staff
Good breakfast
Great location
Onsen facilities
Cons:
Small toilets
Service not as warm
Room layout issues

Categories

Cleanliness
8.66
Very clean and well-maintained as noted in various reviews.
Service
9.13
The staff provided excellent service and were accommodating, noted by multiple reviewers.
Location
9.17
Great location within walking distance to attractions, praised for accessibility.
Room Quality
8.62
Rooms are comfortable with good amenities, though some comments noted size issues.
Amenities
8.65
Amenities such as the onsen and breakfast options were well received.
Value for Money
8.11
Some concerns regarding pricing versus room size were expressed by guests.
Food and Beverage
8.66
Breakfast received positive remarks for quality and variety.
Overall Experience
8.63
Overall satisfaction was high despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:08

Property Description

Luxurious Accommodation
GRIDS PREMIUM HOTEL OTARU offers 4-star rooms with modern amenities, including free WiFi and air-conditioning. Guests can enjoy city views from select rooms and relax with free toiletries provided.

Wellness Area with Sauna
Unwind in the hotel's wellness area, complete with a sauna for a rejuvenating experience after a day of sightseeing.

Convenient Location
Situated near Otaru's popular attractions like Otaru Canal Park and Otaru Museum, GRIDS PREMIUM HOTEL OTARU is the perfect choice for travelers seeking comfort and convenience.

Book your stay at GRIDS PREMIUM HOTEL OTARU for a luxurious and relaxing experience in Otaru.

Important information:

Housekeeping service is offered every 3 days.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 869 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
H
Hoi yung • family_with_children • sg
10
2026-06-12 • via Nuitee
L
Leng Leng • extended_group • sg
10
2026-06-11 • via Nuitee
S
Shan Jing • couple • sg
9
2026-06-09 • via Nuitee
A
Angy • solo_traveller • us
10
Will definitely stay here again
Pros:

Very clean, quiet, convenient, new with good AC and heat system that’s individual room

Cons:

Nothing

2026-06-08 • via Nuitee
H
HONKWONG • couple • hk
5
一般
Pros:

地點

Cons:

酒店的泊車時間沒有例明，只可以在規定的時間內付費泊車。早了到酒店，是不容許泊車，即使在酒店車位旁等待進場也不可以，對駕車的住客極不方面。

2026-06-08 • via Nuitee
H
HIROKO • family_with_children • jp
9
2026-06-08 • via Nuitee
金子 • solo_traveller • jp
4
Pros:

お風呂が広くて良かった

Cons:

チェックイン時、２部屋予約なのに、１部屋しか予約取れてないと言われて不安になった

2026-06-07 • via Nuitee
M
Michael • couple • sg
10
We will stay there again.
Pros:

Location is superb as it is an easy walk from train station and the canal.

Breakfast was excellent with a good fresh array of food.

Cons:

Nothing

2026-06-04 • via Nuitee
S
Sok Boon • extended_group • my
9
Great located near places of interest in Otaru. Very clean and comfortable room.
Pros:

Great location

2026-06-04 • via Nuitee
C
Chun Wai • couple • hk
8
2026-06-04 • via Nuitee
W
WEI ROU • couple • tw
7
Pros:

地點佳距離附近逛街地點可步行到達，房間為上下舖雖然不大但空間尚足

Cons:

床墊較軟

2026-06-01 • via Nuitee
王 • solo_traveller • tw
8
2026-06-01 • via Nuitee
L
Lina • family_with_children • my
9
2026-06-01 • via Nuitee
A
Akane • family_with_children • de
10
Pros:

部屋が広く清潔感があった。大浴場の温度が丁度良く、ミストサウナや露天風呂もとても良かった。朝食の質が良く、小樽ならではのメニューも多く大満足できた。

2026-05-31 • via Nuitee
I
Izumi • family_with_children • tw
10
次回小樽に行く機会があったらまた泊まりたいと思う。
Pros:

ロケーションはよく、部屋から海が見えたのがよかった。ベッドの寝心地はよかった。
好みによるが枕が柔らかすぎて寝づらかった。

Cons:

スタッフの笑顔が足りない。声が小さく、何度も聞き返したほどだった。

2026-05-31 • via Nuitee
P
peko • couple • be
10
快適なホテル
Pros:

料金もそれなりで立地も最高 またホテルの目の前から 千歳空港行きのバスに乗れるのが 便利でよかったです ベッドも 寝やすくて 是非また小樽に行ったら泊まりたいホテル です

2026-05-28 • via Nuitee
まみぃー • solo_traveller • jp
8
2026-05-28 • via Nuitee
C
Cristelle • solo_traveller • ph
9
2026-05-28 • via Nuitee
K
KUAN • family_with_children • tw
9
Pros:

地點在車站跟運河商店街之間 還算方便 大浴場很棒 房間偏小但也沒辦法

2026-05-28 • via Nuitee
D
Daphne • family_with_children • sg
7
Compact and comfortable hotel.
Pros:

Close to canal.

Cons:

Room a bit small; esp with two suitcases.

2026-05-27 • via Nuitee