GRIDS PREMIUM HOTEL OTARU

Hotels
8.7 (888 reviews)
1 Chome-3-13 Inaho , Otaru , jp

listing image 1
Show all photos

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Stunning luxury room
Comfortable bed
Lovely staff
Good breakfast
Great location
Onsen facilities
Cons:
Small toilets
Service not as warm
Room layout issues

Categories

Cleanliness
8.66
Very clean and well-maintained as noted in various reviews.
Service
9.13
The staff provided excellent service and were accommodating, noted by multiple reviewers.
Location
9.17
Great location within walking distance to attractions, praised for accessibility.
Room Quality
8.62
Rooms are comfortable with good amenities, though some comments noted size issues.
Amenities
8.65
Amenities such as the onsen and breakfast options were well received.
Value for Money
8.11
Some concerns regarding pricing versus room size were expressed by guests.
Food and Beverage
8.66
Breakfast received positive remarks for quality and variety.
Overall Experience
8.63
Overall satisfaction was high despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:08

Property Description

Luxurious Accommodation
GRIDS PREMIUM HOTEL OTARU offers 4-star rooms with modern amenities, including free WiFi and air-conditioning. Guests can enjoy city views from select rooms and relax with free toiletries provided.

Wellness Area with Sauna
Unwind in the hotel's wellness area, complete with a sauna for a rejuvenating experience after a day of sightseeing.

Convenient Location
Situated near Otaru's popular attractions like Otaru Canal Park and Otaru Museum, GRIDS PREMIUM HOTEL OTARU is the perfect choice for travelers seeking comfort and convenience.

Book your stay at GRIDS PREMIUM HOTEL OTARU for a luxurious and relaxing experience in Otaru.

Important information:

Housekeeping service is offered every 3 days.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 888 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
S
Shinji • couple • jp
9
ご飯が美味しかった👍🏻
Pros:

屋上のお風呂は最高😀
朝ごはんが丁寧に作られていて美味しかったです。

Cons:

しょうがないけど、部屋が狭い

2026-07-02 • via Nuitee
C
CHEN • extended_group • tw
10
Pros:

地理位置佳

2026-07-01 • via Nuitee
H
Hsuan • family_with_children • tw
9
2026-07-01 • via Nuitee
J
Jason • family_with_children • sg
8
Pros:

The public bath & suana facilities

Cons:

Room did not provide drinking water

2026-06-29 • via Nuitee
S
SHUANJU • couple • tw
9
2026-06-28 • via Nuitee
T
Teong Wah • family_with_children • sg
8
Good stay and value for money
Pros:

Location, cleanliness

Cons:

Staff can be more friendly

2026-06-28 • via Nuitee
E
Eunhee • extended_group • kr
9
Pros:

아침 조식이 매우 다양하고 맛있었습니다. 재료가 신선해서 좋았습니다

Cons:

오타루는 8시만 되면 상점들이 문을 닫아 늦게 도착하니 먹을 곳이 마땅치 않아 아쉬웠습니다

2026-06-26 • via Nuitee
E
Emi • solo_traveller • jp
10
Pros:

家族4人1部屋にしたのですが、洗面台が２つあり娘2人なのでとても助かりました。大浴場も朝早くから入れますし、景色も最高です。朝食も素晴らしく、小樽運河すぐそばのとても良いホテルでした！

2026-06-24 • via Nuitee
A
Alfred • solo_traveller • au
9
2026-06-24 • via Nuitee
H
Hai-en • solo_traveller • tw
9
2026-06-23 • via Nuitee
Y
Yumi • couple • jp
8
2026-06-23 • via Nuitee
F
Fernando Vicente • couple • es
8
2026-06-22 • via Nuitee
Y
Yibing • family_with_children • us
10
Pros:

Great location, big room and super clean.

2026-06-22 • via Nuitee
H
HSIYU • extended_group • tw
9
2026-06-21 • via Nuitee
Y
yoshiki • extended_group • jp
6
綺麗な景色とお部屋はありがとうございます 服装が少々乱れには気をつけてください
Pros:

綺麗でお風呂の景色は良かったです

Cons:

食事が少々品が少なかったのと、味がのところでしょうか？

2026-06-20 • via Nuitee
H
Helena • family_with_children • sg
10
Cons:

The lifts took a long time.

2026-06-19 • via Nuitee
T
TAKAHIDE • couple • jp
9
2026-06-16 • via Nuitee
J
Jeoungsuk • extended_group • kr
9
2026-06-14 • via Nuitee
H
Hoi yung • family_with_children • sg
10
2026-06-12 • via Nuitee
L
Leng Leng • extended_group • sg
10
2026-06-11 • via Nuitee