GRIDS PREMIUM HOTEL OTARU

Hotels
8.7 (922 reviews)
1 Chome-3-13 Inaho , Otaru , JP
+81 134-31-5801

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Stunning luxury room
Comfortable bed
Lovely staff
Good breakfast
Great location
Onsen facilities
Cons:
Small toilets
Service not as warm
Room layout issues

Categories

Cleanliness
8.66
Very clean and well-maintained as noted in various reviews.
Service
9.13
The staff provided excellent service and were accommodating, noted by multiple reviewers.
Location
9.17
Great location within walking distance to attractions, praised for accessibility.
Room Quality
8.62
Rooms are comfortable with good amenities, though some comments noted size issues.
Amenities
8.65
Amenities such as the onsen and breakfast options were well received.
Value for Money
8.11
Some concerns regarding pricing versus room size were expressed by guests.
Food and Beverage
8.66
Breakfast received positive remarks for quality and variety.
Overall Experience
8.63
Overall satisfaction was high despite minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:08

Property Description

Luxurious Accommodation
GRIDS PREMIUM HOTEL OTARU offers 4-star rooms with modern amenities, including free WiFi and air-conditioning. Guests can enjoy city views from select rooms and relax with free toiletries provided.

Wellness Area with Sauna
Unwind in the hotel's wellness area, complete with a sauna for a rejuvenating experience after a day of sightseeing.

Convenient Location
Situated near Otaru's popular attractions like Otaru Canal Park and Otaru Museum, GRIDS PREMIUM HOTEL OTARU is the perfect choice for travelers seeking comfort and convenience.

Book your stay at GRIDS PREMIUM HOTEL OTARU for a luxurious and relaxing experience in Otaru.

Important information:

Housekeeping service is offered every 3 days.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 922 reviews
Cleanliness: 8.66
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 8.63
C
CHIA PAO • extended_group • tw
10
Pros:

服務態度好，房間整潔漂亮，服務生親切，值得一來。

Cons:

無

2026-11-05 • via Nuitee
K
KATSUYA • family_with_children • jp
6
2026-11-03 • via Nuitee
J
JIHYE • extended_group • au
10
This hotel is a fantastic all-rounder, offering excellent facilities, a convenient location, great value for money and g
Pros:

We had a wonderful stay at this hotel and thoroughly enjoyed our experience!

The hotel is in a fantastic location, with easy access to the canal, museums and shopping centres. The public bath was lovely, and the amenities provided were very generous. We also appreciated how thoughtfully the hotel catered to guests with allergies by providing clear information about the allergy-friendly menu options. The car parking was convenient and reasonably priced, which was another great bonus.

We particularly loved staying in the maisonette-style room. It was comfortable, spacious and made our stay even more enjoyable.

What made our experience truly special, however, was the thoughtful birthday message they prepared for my mum. It was such a lovely and unexpected gesture. She was absolutely delighted and genuinely touched by the surprise. It made our stay even more memorable.

Overall, this hotel offers excellent value for money, wonderful facilities, a great location and, most importantly, genuinely thoughtful hospitality. We would happily stay here again and highly recommend it to anyone visiting the area!

Cons:

None.

2026-10-30 • via Nuitee
Y
yuta • couple • jp
9
良かった
Pros:

ほぼ

Cons:

露天風呂が使用できなかった
チェックインがスムーズではない

2026-10-29 • via Nuitee
S
Sachiko • family_with_children • jp
8
満足
Pros:

朝食が美味しかった

2026-10-29 • via Nuitee
Y
Yi-Ting • solo_traveller • ca
10
2026-10-28 • via Nuitee
谷脇 • couple • jp
7
2026-10-25 • via Nuitee
W
Wanlun • extended_group • tw
10
有機會會再次入住。
Pros:

裝潢漂亮，床及枕頭非常好睡。早餐好吃。

Cons:

地點雖然離運河有點距離。

2026-10-23 • via Nuitee
M
M K. • couple • th
10
Nice hotel in Otaru
Pros:

Good room Good view Good location

2026-10-22 • via Nuitee
M
M K. • family_with_children • th
10
Nice Hotel in Otaru
Pros:

Good location room good view

2026-10-22 • via Nuitee
冨澤 • family_with_children • jp
10
最高！
Pros:

大浴場もあるし、アメニティも揃っていて文句なし。

Cons:

朝食メニューが増えたらいいのにと思った

2026-10-21 • via Nuitee
O
OKAZAKI • couple • jp
7
2026-10-21 • via Nuitee
弘美 • solo_traveller • jp
10
2026-10-20 • via Nuitee
ミセス • couple • jp
9
とても良かったです。
Pros:

朝食とても良かったです。部屋も洗面、お風呂、トイレの全てが別になっていて良かったです。
また、入り口ドア側とベット配置側が移動扉で仕切られる事で、しっかり休むことができました。

2026-10-20 • via Nuitee
C
CHIHIRO • family_with_children • jp
8
2026-10-20 • via Nuitee
Y
YOUNG SU • couple • kr
8
2026-10-20 • via Nuitee
N
Nobuhara • extended_group • jp
10
快適でした
Pros:

部屋は広くオシャレでした。温泉♨️も良かったです。大人３人で快適でした。

2026-10-20 • via Nuitee
K
KOICHI • extended_group • jp
8
2026-10-19 • via Nuitee
M
Martin • solo_traveller • au
9
2026-10-18 • via Nuitee
S
SZTING • extended_group • tw
10
Pros:

早餐豐富，好吃！

2026-10-18 • via Nuitee