LOL-HA Cancún Hotel Boutique

Hotels
8.2 (1738 reviews)
Jesús Martínez Ross SM307 MZ344 LT1 , Cancún , mx

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Facilities

Offsite parking discounted rates available
Parking
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Difficult access during rain
Slow service during breakfast

Categories

Cleanliness
7.91
The hotel was very clean and well-maintained. However, access was difficult due to road conditions.
Service
8.88
Staff were friendly and accommodating, providing great assistance during our stay.
Location
7.42
The location has some issues, such as rough roads and difficulty accessing the hotel in bad weather.
Room Quality
8.37
Rooms were spacious and comfortable, providing a great environment for relaxation.
Amenities
8.4
Good amenities, including a nice pool and decent breakfast options.
Value for Money
8.36
The hotel offers good value for the services and quality provided.
Food and Beverage
7.91
Breakfast was very good, but service at breakfast was slow on occasion.
Overall Experience
8.38
Overall, a satisfying experience with some minor issues regarding location and access.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:21

Property Description

Luxurious Accommodation with Stunning Pool Views
Located in Cancún, just 2 km from Cancun Underwater Museum, LOL-HA Hotel Boutique offers a serene escape with a garden, terrace, and on-site restaurant. The 3-star hotel provides modern amenities including free WiFi, room service, and a 24-hour front desk. Guests can enjoy a refreshing dip in the outdoor pool and unwind in rooms featuring air conditioning, flat-screen TVs, and picturesque pool views.

Convenient Location and Exceptional Service
With Cancun Government Palace and Cancun Bus Station within 12 km, LOL-HA Hotel Boutique is centrally situated for exploring the city. The hotel also offers free private parking and is only 7 km away from Cancún International Airport, ensuring a hassle-free stay for guests.

Relaxing Atmosphere and Personalized Comfort
Indulge in comfort with a private bathroom, free toiletries, and a hairdryer in each room at LOL-HA Hotel Boutique. Whether you're here for leisure or business, our tranquil setting and attentive staff guarantee a memorable experience. Book your stay now for a truly unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 1738 reviews
Cleanliness: 7.91
Service: 8.88
Location: 7.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 8.38
E
Elizabeth • couple • be
5
It is convenient and value for being close to the airport, but the room was musty and the bed hard.
Pros:

It served its purpose of being close to the airport.

Cons:

The room smelled of mold and the bed was very hard.

2026-05-27 • via Nuitee
A
Ana Clara • couple • br
8
Pros:

Quarto e banheiro amplos, cama confortável, bastante lugar pra apoiar malas, agradável, decoração legal, restaurante 24h no local.

Cons:

Bairro perigoso, rua sem asfalto e escura a noite no meio do mato, tem que tocar campainha e aguardar para alguém abrir o portão.

2026-05-23 • via Nuitee
L
Lea • couple • de
10
Pros:

Everything was great :)

2026-05-19 • via Nuitee
L
ludovic • family_with_children • fr
9
Hôtel très bien pour une arrivée au Mexique
Pros:

Proche aéroport.
Cadre
Piscine

Cons:

Pas de service de restauration le soir où nous y étions.

2026-05-07 • via Nuitee
V
Victoria Yupanqui • family_with_children • mx
7
Agradable, pero la ubicacion no es favorable si no llevas auto.
Pros:

Esta muy bonito y el concepto selvatico le da un plus, la habitacion estaba muy agradable y las camas confortables para descansar, asi como su piscina la cual esta perfecta.

Cons:

La ubicacion, no hay nada cerca para ir a comer y el restaurante del hotel no tenia servicio ademas de que por la misma ubicacion me fue muy dificil conseguir transporte (uber, inDriver) para poderme trasladar.

2026-05-07 • via Nuitee
C
Claire • family_with_children • fr
9
Hotel sympa
Pros:

Le dévouement du personnel et la décoration

Cons:

L’adresses est très difficile à trouver et l’environnement peu rassurant

2026-05-02 • via Nuitee
S
Stella • couple • fr
7
Pratique pour une nuit de transit
Pros:

Hôtel grand spacieux et à proximité de l’aéroport
Personnel au service des voyageurs

Cons:

La propreté de la salle de bains n’était pas trop top ! De plus les lits ne sont pas très confortable

2026-04-28 • via Nuitee
M
McKenna Malcarne • couple • us
9
Pros:

The hotel was great. The facility was clean and modern

Cons:

The loaction of the hotel was a bit out of the way. But we could tell the area is becoming more modern.

2026-04-26 • via Nuitee
K
Kevin • extended_group • de
9
Toller Garten und mitten im Grünen
Pros:

Total schöner Garten mit Pool. Sehr nah zum Flughafen und trotzdem mitten im Grünen und LEISE (ja dafür ist die Zufahrt etwas hakelig, aber das ist halt so in Mexiko!). Große Zimmer. Sehr nettes Personal. Und ja, ein Teil ist noch ein bisschen Baustelle, aber gestört hat das nicht.

Cons:

Die Frühstücksauswahl (haben wir uns nur angesehen und nicht vorher gebucht). Daher haben wir auswärts gefrühstückt.

2026-04-02 • via Nuitee
J
Jean-Sebastien • solo_traveller • ca
10
Un très beau site
Pros:

Le site est très joli et la chambre propre et spacieuse. Lit très confortable. Grand balcon, piscine et restaurant ouvert de 8h00 à 22h00.

Cons:

Emplacement un peu douteux. En plein milieu de la jungle, hors des sentiers battus.

2026-03-31 • via Nuitee
M
Marjolijn • family_with_children • nl
9
Comfortabele landing na lange vlucht!
Pros:

De locatie was top. Wij kwamen aan met een late vlucht en waren met de auto binnen 5km bij het hotel. De weg is wat spannend maar goed te doen!

Cons:

Het is afgelegen maar dat maakte voor ons niet uit en merk je niets van.

2026-03-24 • via Nuitee
C
Carlota • extended_group • es
10
Oasis en el caribe
Pros:

Lo que más te llama la atención es ver las edificaciones por fuera, y cuando entras no te esperas que todo sea tan bonito y tan bien cuidado.
Tengo que darle las gracias a Moises y a los empleados. El día que llegamos tenían el restaurante abierto hasta las 10 PM. Fueron muy amables esperando a que llegáramos y darnos de cenar después de un viaje de 11 horas. Ya que tardamos mucho tiempo en poder recoger el equipaje del aeropuerto.

2026-03-22 • via Nuitee
C
Chiara • couple • it
8
Okay per una notte prima del volo
Pros:

Molto spaziosa la camera, possibilità di cenare in loco, vicinanza con aeroporto

Cons:

Purtroppo è sperduto nel nulla, strade malmesse per arrivarci

2026-03-21 • via Nuitee
P
Perreault • couple • mx
4
Ordinaire
Pros:

Trop tardif, cause départ de vol , pas de menu papier, personnel du service des repas, pas intéressé à nous servir pour souper, 4 personnes

Cons:

Service aux clients restauration, aucune possibilité d avoir du café

2026-03-16 • via Nuitee
G
George • solo_traveller • us
10
Nice, clean hotel with very friendly, welcoming and helpful staff.
Pros:

Every one from the staff was very nice and helpful. Very clean everywhere. WiFi very good. Quiet. Secured. Nice pool. I had a problem with Uber and the manager offered to drive me to my appointment. He saved my day. I was able to communicate in English. Next time I visit Cancun this my hotel for sure.

Cons:

Nothing.

2026-03-15 • via Nuitee
C
Claude • couple • fr
9
2026-03-10 • via Nuitee
D
david • couple • au
10
2026-03-10 • via Nuitee
M
Michel • couple • fr
8
Pros:

Cadre agréable, chambre vaste et confortable.

Cons:

La piste d'accès en mauvais état.

2026-03-09 • via Nuitee
K
Katia • couple • fr
10
Pros:

Accueil
Piscine
Parking
A un ou deux détails près, c'était parfait

Cons:

Lit qui grince

2026-03-07 • via Nuitee
F
Francis • family_with_children • fr
9
un hôtel près de l'aéroport dans la jungle. excellent début de séjour au mexique!
Pros:

Un hôtel près de l'aéroport mais au milieu de la jungle. Calme, propre et accueillant loin de l'agitation de cancun!

Cons:

La taille du parking, la route d'accès très défoncée

2026-03-06 • via Nuitee