Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Safety deposit box
Tour desk
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Excellent service from staff
Great location
Cons:
No windows in some rooms
Breakfast could improve
Loud music from staff

Categories

Cleanliness
9.95
The hotel was consistently mentioned as clean and modern.
Service
9.99
Staff was described as wonderful and extremely accommodating.
Location
9.96
Great location, very central and convenient.
Room Quality
8.91
Rooms were clean but some lacked windows, leading to a dungeon-like feel.
Amenities
8.94
Amenities were satisfactory, but breakfast service could improve.
Value for Money
9.4
Overall value appeared reasonable, but some found it overpriced.
Food and Beverage
8.95
Breakfast was mentioned positively, but some reviews expressed it as average.
Overall Experience
9.92
Overall, guests expressed a very positive experience with minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 00:46

Property Description

Luxurious Accommodation
Casa Naila Hotel Boutique offers 5-star air-conditioned rooms equipped with modern amenities like a coffee machine, flat-screen TV, and a private terrace, ensuring a comfortable stay for guests.

Convenient Location
Located in the heart of Oaxaca City, our hotel is close to popular attractions such as Oaxaca Cathedral and Santo Domingo Temple, making it the perfect base for exploring the city's cultural treasures.

Exceptional Services
With a 24-hour front desk, tour desk, and concierge service, Casa Naila Hotel Boutique ensures that guests have a seamless and enjoyable stay. Additionally, enjoy free WiFi, airport transfers, and a bar and restaurant on-site for added convenience.

Experience luxury and convenience at Casa Naila Hotel Boutique. Book now for an unforgettable stay in Oaxaca City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAX

Location

Guest Reviews

9.5
Based on 104 reviews
Cleanliness: 9.95
Service: 9.99
Location: 9.96
Room Quality: 8.91
Amenities: 8.94
Value for Money: 9.4
Food and Beverage: 8.95
Overall Experience: 9.92
J
Jennifer • extended_group • us
9
Positive stay!
Pros:

Large rooms, great staff, decent location, wonderful breakfast

Cons:

Felt a bit overpriced

2026-05-28 • via Nuitee
D
David • couple • ca
10
Worth a second visit.
Pros:

Attention to detail. Stellar service right down to the turn down service at night. Complementary car service was lovely, including pickup and drop off at the airport.

Cons:

Nothing.

2026-05-10 • via Nuitee
N
Nancy • couple • mx
10
Maravilloso el hotel y la locación está excelente!
Pros:

La atención del personal fue excepcional, nosotros reservamos horas antes de llegar al hotel y nos respetaron el traslado, lo cual se agradece mucho. Desde que llegamos se siente la calidez del lugar y la habitación estaba impecable.

Cons:

Todo estuvo excelente

2026-05-06 • via Nuitee
R
Roberto • family_with_children • cl
9
Muy contento con la elección.
Pros:

Muy amables todos en el Hotel. El desayuno muy completo y rico.
Tiene servicio de chofer para acercamiento a lugares céntricos, lo que se agradece.

2026-03-19 • via Nuitee
M
Martín • couple • mx
10
Pros:

Atención, comodidad, ubicación y calidez.

2026-03-16 • via Nuitee
M
Martha • couple • us
10
WOW!!!
Pros:

The location was in an excellent location but what I'll say was more amazing was the customer service at this location, WOW!!!

Cons:

I can't say that anything was bad at this boutique hotel.

2026-03-10 • via Nuitee
F
FRANCISCO JAVIER • couple • mx
10
Pros:

El servicio es excelente y dan más de lo esperado. Su ayuda es excepcional

2026-03-04 • via Nuitee
R
ROGERIO • solo_traveller • br
9
Pros:

Quarto espaçoso e muito confortável. Ótimo café da manhã. Funcionários muito atenciosos.

Cons:

Nada.

2026-03-03 • via Nuitee
V
Victor Manuel • couple • us
10
Excellent
Pros:

Excellent

Cons:

Excellent

2026-02-27 • via Nuitee
T
Thomas • couple • us
8
2026-02-23 • via Nuitee
R
roscoe • couple • us
10
Charming boutique hotel with a personal touch
Pros:

Charming boutique hotel with excellent staff and architectural detail. In the heart of the city and with provided transportation to restaurants and sites. An appealing package

Cons:

Nothing

2026-01-28 • via Nuitee
J
JORGE • couple • mx
10
Extraordinaria y cómoda estancia.
Pros:

Excelente estancia, el personal sumamente amable. Se valora que esté incluída la transportacion del y hacia el aeropuerto.
Muy rico y vasto el desayuno que se incluye.

2026-01-20 • via Nuitee
E
Echavarria gil • couple • mx
10
2026-01-16 • via Nuitee
B
Brett • couple • za
9
Comfortable Oaxaca Stay
Pros:

The comfortable room
The King Size Bed and linen - made for a great nights rest
The bathroom and the shower
The lighting in the room is very well designed and optimised
Very comfortable
The staff were kind, warm and incredibly helpful and hospitable

Cons:

Nothing

2026-01-08 • via Nuitee
S
sonia • couple • us
10
EXCELLENT!
Pros:

Amazing service
Love the rooftop

2026-01-02 • via Nuitee
M
Maria • couple • us
10
Pros:

The people are amazing and the hotel was super clean

2025-12-30 • via Nuitee
C
Colin • couple • us
10
Highly Recommended!
Pros:

Excellent location, amazing staff, very comfortable, great environment, and perfect location.

Cons:

N/A

2025-12-30 • via Nuitee
P
Philippe • solo_traveller • fr
7
2025-12-29 • via Nuitee
F
FERRE • family_with_children • fr
10
Pros:

L’emplacement et la gentillesse du staff

2025-12-29 • via Nuitee
R
Ricky • couple • us
7
Nice boutique hotel but still has some staff issues to work out to be next tier.rooms next to street are very noisy and
Pros:

Clean, modern and well located

Cons:

Rooms next to lobby and street are noisy

2025-12-21 • via Nuitee