St Giles Southkey

Hotels
8.2 (5668 reviews)
1 Persiaran Southkey 1 Kota Southkey , Johor Bahru , MY
+60 7-336 8888

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location connected to a large mall
Many mentions of friendly/attentive staff
Generally clean rooms reported by multiple guests
Convenient access for transport and shopping
Pleasant café environment
Cons:
Breakfast/buffet frequently criticized as boring or lower quality
Room/facility maintenance issues: stains, mould, dirty glass and aged furnishings
Inconsistent service and poor technical support on some occasions
Aircon and fridge cooling problems reported
Very firm beds for some guests
Pool policy considered too strict by some visitors

Categories

Cleanliness
8
Mixed but generally positive: multiple guests praised cleanliness, though there are recurring notes of stains, mould on silicone, and occasional unwashed cups/bedlinen issues.
Service
7.9
Mixed service feedback: several reports of friendly and attentive staff at check-in and for room changes, but also notable complaints about unfriendly check-in, unhelpful staff, brusque housekeeping and poor technical/maintenance response.
Location
10
Consistently strong positive: repeatedly highlighted as very convenient and directly connected to a large mall; many guests cite location as the main reason to stay.
Room Quality
6.6
Below-par in places: multiple mentions of aged facilities (stained carpets, dirty cushions), narrow toilets, very firm beds, unclean external windows and aircon/fridge not cooling properly.
Amenities
8.8
Generally good for location-focused stays: café environment and mall access praised, though some guests noted strict pool rules and questions about halal certification for the coffee house and some maintenance issues.
Value for Money
7.5
Mixed value perception: location adds clear value but several guests felt facilities and service did not fully justify the price, with at least one explicit comment that it was 'not worth it' for the price paid.
Food and Beverage
6.8
Repeatedly criticized: breakfast/buffet described as boring, poorer than previous visits, limited choices and some complaints about reheated items and quality.
Overall Experience
10
Overall impression skewed positive primarily due to excellent location and generally clean rooms; however, the stay is tempered by inconsistent service, some room/facility maintenance issues and weak breakfast—overall many guests still return for convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Luxurious Amenities

  • Outdoor swimming pool
  • Fitness centre
  • Restaurant and bar

Convenience and Service

  • 24-hour front desk
  • Concierge service
  • Free WiFi

Comfortable Rooms

  • Air conditioning
  • Flat-screen TV with satellite channels
  • Free toiletries

Book now to experience luxury and convenience at St Giles Southkey in Johor Bahru!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 5668 reviews
Cleanliness: 8
Service: 7.9
Location: 10
Room Quality: 6.6
Amenities: 8.8
Value for Money: 7.5
Food and Beverage: 6.8
Overall Experience: 10
K
KHER CHEEN • couple • my
10
Mr Cheah
Pros:

The staffs are friendly, is clean , a almost perfect place to stay, you can see why their guest keep coming in.

Cons:

None...

2026-10-31 • via Nuitee
N
Nurul • couple • sg
10
2026-10-28 • via Nuitee
C
Chue Seng • family_with_children • sg
8
OK. 3rd time staying
Pros:

Located in the mall.

Cons:

breakfast is quite boring

2026-10-28 • via Nuitee
T
TETTY • couple • sg
9
2026-10-24 • via Nuitee
L
Lai • family_with_children • sg
7
Pros:

Staff were attentive and kind. They helped us switch to a room with no smoking smell.

Cons:

We were initially given a smoking room even though it was a non-smoking hotel.
Breakfast was not great.

2026-10-24 • via Nuitee
W
WIN • couple • sg
8
2026-10-23 • via Nuitee
B
B • extended_group • sg
9
Pros:

Overall the hotel is clean. Although mould was sighted on the bathroom silicon but its a very common problem everywhere. Much appreciate if they could bleach the toilet bowl inner...if you bend down..dirt can be seen.

The breakfast was ok, tea abit too sweet. The café environment overall was good.

2026-10-22 • via Nuitee
M
Madeline • couple • sg
8
2026-10-22 • via Nuitee
S
Stephen • couple • sg
2
St Giles has aged
Cons:

St Giles has aged a lot, facilities are over used. Carpet stain, chair and cushion are dirty, even the cup not properly washed. The staff checking us in at the location was not even friendly. The only saving grace is the location but for the price it is not worth it. We have always stay at St. Giles but after this trip, unlikely

2026-10-19 • via Nuitee
A
Aziah • family_with_children • sg
10
2026-10-17 • via Nuitee
T
TWEE JIT • family_with_children • sg
9
2026-10-15 • via Nuitee
M
Mansor • solo_traveller • sg
10
Pros:

Near shopping mall and others location.

Cons:

Not sure if hotel coffee house is *HALAL* Certified from JAKIM.?

2026-10-15 • via Nuitee
D
Dhana • couple • sg
8
2026-10-14 • via Nuitee
Y
Yusli • solo_traveller • sg
8
Pros:

The view, location and convenience.

Cons:

Booked during the maintenance of the room windows. The glass window was not clean onhe outside. Some lightings(non-essntials) needed to be replaced but it didn't really affect the experience.

2026-10-14 • via Nuitee
H
Hasnah • couple • sg
8
Pros:

Convenient. Near shopping centre.

Cons:

Pool side policy too strict

2026-10-11 • via Nuitee
V
Vasu • couple • sg
9
We are very happy staying in st Giles
Pros:

Cleanliness

Cons:

NA

2026-10-11 • via Nuitee
K
Karan • couple • sg
10
2026-10-11 • via Nuitee
S
SHIOU CHIEAN • solo_traveller • sg
5
Pros:

Location near to The Mall, Mid Valley South Key

Cons:

Toilet is narrow and small. Provided only one face towel for 2 pax stay. Some noise during day time due to renovation.

2026-10-10 • via Nuitee
C
Chey Hui • extended_group • sg
6
Ok
Pros:

Location

Cons:

Not too clean

2026-10-10 • via Nuitee
K
KimGuan • family_with_children • sg
10
2026-10-10 • via Nuitee