St Giles Southkey

Hotels
8.2 (5669 reviews)
1 Persiaran Southkey 1 Kota Southkey , Johor Bahru , my

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Amenities need improvement

Categories

Cleanliness
7.66
Some guests reported issues with cleanliness, including stains and hair in the bathroom.
Service
8.63
Staff were polite and friendly, with some guests highlighting positive interactions.
Location
9.17
Excellent location near shopping and amenities, frequently praised by guests.
Room Quality
7.62
Rooms showed signs of wear and age, but were generally comfortable.
Amenities
7.65
Some amenities were reported as worn out and basic.
Value for Money
8.11
Location and price were seen as reasonable, although some aspects fell short.
Food and Beverage
8.16
Breakfast had good quality but limited choices at times.
Overall Experience
8.63
Most guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:04

Property Description

Luxurious Amenities

  • Outdoor swimming pool
  • Fitness centre
  • Restaurant and bar

Convenience and Service

  • 24-hour front desk
  • Concierge service
  • Free WiFi

Comfortable Rooms

  • Air conditioning
  • Flat-screen TV with satellite channels
  • Free toiletries

Book now to experience luxury and convenience at St Giles Southkey in Johor Bahru!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for MYR 106 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 5669 reviews
Cleanliness: 7.66
Service: 8.63
Location: 9.17
Room Quality: 7.62
Amenities: 7.65
Value for Money: 8.11
Food and Beverage: 8.16
Overall Experience: 8.63
V
Vivian • solo_traveller • sg
8
Staff is very freshly and helpful. Breakfast selection is huge and restaurant is spacious. Quality can be improved.
Pros:

Link to the mall

Cons:

The breakfast buffet is too crowded

2026-07-04 • via Nuitee
M
Mario • solo_traveller • sg
7
2026-07-03 • via Nuitee
J
Jana • solo_traveller • sg
8
Pros:

The convenience

Cons:

Nil

2026-07-03 • via Nuitee
K
Kit Yee • couple • sg
8
Good location hotel link onto the Mall. Room was clean bright. Bkfast food needs to improve better.
Pros:

Quality and choices at breakfast were not up to our expectation. We expect better food and more varieties compared
to the room charges rate. location is good. Staff manning the breakfast Queue was good and cleaning staff were hardworking.

Cons:

Compared to the room rates charged, the breakfast quality and varieties should be much quality.

2026-07-02 • via Nuitee
S
Sarimon • solo_traveller • sg
7
2026-07-01 • via Nuitee
S
Siti • solo_traveller • sg
10
2026-06-30 • via Nuitee
S
Salmah • extended_group • sg
8
2026-06-30 • via Nuitee
M
Michele • solo_traveller • my
8
Overall good.
Pros:

The room cleanliness and is cozy.
The strategic place of this hotel is link to the mall and convenient for shopping and food

Cons:

The check in process not acceptable. Understand that check in is 3pm and the room only available after 3pm.
Upon arrival at hotel and while checking in at reception, I have specifically asked the front desk to book in my room somewhere in the middle not at the end. After I received my room key, I received end room and the surrounding there is a renovation work going on. At the end i went down to reception to request to change the room.

Staff must be alert and seems that my request didn't enter into system. Time also wasted again to wait for a new room. If rule stated check in is 3pm, room should be made available for your guests, and I can see everyone waited at your lobby with frustration.

2026-06-29 • via Nuitee
C
chick Seng • solo_traveller • sg
9
4 stars rating, generally good location for shopping facilities.
Pros:

Good service, good location, very clean.

Cons:

Some smelly in water glass container. Hand it to the staff but never return with the replacement.

2026-06-29 • via Nuitee
A
Asuwati • solo_traveller • sg
6
Good location
Pros:

Convenient - the hotel is attached to the shopping mall

Cons:

Slow checking in, the issuance of hotel key

2026-06-29 • via Nuitee
B
Bakhsh • couple • us
10
2026-06-28 • via Nuitee
L
Leung • solo_traveller • sg
7
Pros:

The location is on the big mall, after dinner walk is cozy

Cons:

There is biscuit stick devris on floor, also package bags.

2026-06-28 • via Nuitee
B
Beatrice • couple • my
10
2026-06-28 • via Nuitee
E
elaine • couple • sg
10
2026-06-27 • via Nuitee
S
SAM.MS • solo_traveller • sg
9
2026-06-27 • via Nuitee
D
Danlin • solo_traveller • sg
10
Pros:

We stayed in the Premier King room and it was very comfortable, with a sitting area, dining area and small kitchenette. Also came with lounge access and the view from the lounge was great. The hotel also prepared birthday balloons and a small cake for the occasion, which was a very pleasant surprise!

2026-06-26 • via Nuitee
M
Monil • couple • sg
9
2026-06-26 • via Nuitee
M
Mei Hui • couple • sg
9
Enjoyable and wonderful stay overall for my boyfriend and I!
Pros:

Staff were accommodating and kind, location was convenient and hotel room was well-maintained and comfy. Thank you for assisting with arranging for a late check-out and for safekeeping my earrings that I accidentally left behind in the hotel room for my retrieval.

Cons:

The chair in the room could be bigger or there could have been 2 chairs since there were 2 occupants. Pillows were a tad too soft though bed was overall comfy. The quality of the breakfast buffet could be better too for the price point of the accommodation.

2026-06-25 • via Nuitee
W
Wan Seong • solo_traveller • sg
9
Pros:

The location and easy access to the mall and restaurants

2026-06-25 • via Nuitee
Y
Yan Ling • family_with_children • sg
8
2026-06-24 • via Nuitee