Kaaro Hotel Suite

Hotels
8.5 (1534 reviews)
Jr. Lambayeque 142 - 144 , Puno , pe

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Family rooms
Garden
Lift / Elevator
Laundry
Luggage storage
Airport shuttle
See all facilities

Review Highlights

Pros:
Central, convenient location
Friendly and helpful staff (good reception service)
Good, varied breakfast
Affordable / good value
Assistance with excursions and luggage storage
Cons:
Rooms very cold / lack of reliable heating
Inconsistent or no hot water for showers
Dated rooms and carpeting; some unpleasant smells
Limited or unclear towel cleanliness
Occasional elevator issues and administrative billing confusion

Categories

Cleanliness
6.5
Multiple reviews note issues with the carpet, an unpleasant bathroom smell, unclear towel hygiene and some dated/unclean-feeling furnishings; overall cleanliness is below expectation.
Service
9.5
Service is repeatedly praised: friendly and helpful staff, good reception assistance (luggage storage, excursions) and generally attentive personnel.
Location
9.5
Consistently described as central and ideally located; location is a clear strong point across many reviews.
Room Quality
6.5
Frequent complaints about very cold rooms (lack of heating), old furniture, thin shower flow and occasional lack of hot water; room comfort is noticeably impacted.
Amenities
9
Breakfast and basic services (e.g., excursion organization, luggage holding) are good, but important amenities like reliable hot water, heating and sometimes the elevator are inconsistent.
Value for Money
9
Several guests mention the hotel is good value or very affordable; despite facility shortcomings, many feel the price is reasonable for the location and service.
Food and Beverage
9
Breakfast is often described as complete/rich and a highlight, though a few reports mention cold or limited items on occasion.
Overall Experience
9
Overall experience skews positive due to excellent location, helpful staff and good breakfast, but is tempered by cold rooms, intermittent hot water and dated facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-15 02:46

Property Description

Homely Style and Comfort
Experience the cozy charm of El Buho Hotel with its embellished wood details and decorative rugs. Relax in fully equipped rooms with flat-screen cable TV and private bathrooms, some offering panoramic park views.

Delicious Dining Options
Indulge in a full buffet breakfast with fresh fruits and juices to start your day. Enjoy complimentary tea and coffee in the interior patio or savor á la carte dishes at the restaurant, which also caters to special dietary needs upon request.

Convenient Location and Services
Located just 2 blocks from Puno’s main square and Pino Park, Buho Hotel offers free Wi-Fi and babysitting services. Arrange for airport shuttle services at the tour desk for a hassle-free journey from Juliaca Airport. Book now for a memorable stay at El Buho Hotel.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.5
Based on 1534 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 6.5
Amenities: 9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9
G
Grzegorz • extended_group • pl
6
2026-08-06 • via Nuitee
J
Jerry • couple • pr
10
2026-08-06 • via Nuitee
M
Mamani Ramos • solo_traveller • pe
9
2026-08-05 • via Nuitee
P
Pascale • family_with_children • ca
8
Pros:

Bien situé, déjeuner complet. Beaucoup de couvertures disponibles en raison de la température. Personnel sympathique.

Cons:

Douche à l'eau froide.

2026-08-05 • via Nuitee
C
celia • couple • fr
8
Pros:

Organisation d’excursion, bon petit-déjeuner, personnel très sympa, chambre confortable et propre.

Cons:

J’ai eu un peu froid malgré le chauffage d’appoint.

2026-08-04 • via Nuitee
E
Ernesto • solo_traveller • pe
10
Pros:

Su ubicación

Cons:

Falta de conocimiento de sus trabajadores administrativos, me quería cobrar + igv al solicitar la factura, cuando la reserva incluía estos costos?

2026-07-25 • via Nuitee
M
María angeles • solo_traveller • es
8
Pros:

La amabilidad del personal

2026-07-25 • via Nuitee
L
Laurianne • family_with_children • fr
6
Moyen
Pros:

Personnel et emplacement

Cons:

La literie
Le bruit
L’odeur dans la salle de bain

2026-07-25 • via Nuitee
C
Customer • solo_traveller • ch
7
2026-07-25 • via Nuitee
N
Neoklis • solo_traveller • gr
7
2026-07-24 • via Nuitee
N
Neoklis • solo_traveller • gr
7
Pros:

Το πρωινό, ήταν πλούσιο! Επίσης το γεγονός ότι μας εξυπηρέτησαν να αφήσουμε τα πράγματα μας εκεί για να μείνουμε ένα βράδυ στην Τιτικακα

Cons:

Είχε πολύ κρύο. Το δωμάτιο είναι πολύ κρύο, δεν έχει θέρμανση και πολλές φορές δεν έχει και ζεστό νερό. Απευθυνθήκαμε στη ρεσεψιόν για την έλλειψη ζεστού νερού και είπαν ότι θα το φροντίσουν. Τι έκαναν δεν γνωρίζω, αλλά μετά από λίγο είχαμε.

2026-07-24 • via Nuitee
C
Caroline • solo_traveller • ch
8
Pros:

L'hotel è ben situato in centro e il servizio è buono e lo staff è cordiale.

Cons:

La struttura è un po' buia in generale. E sarebbe opportuno cambiare il nome dell'hotel anche su booking. Esiste un'altra struttura con lo stesso nome

2026-07-23 • via Nuitee
M
Maribel • couple • es
7
Mal picnic
Pros:

La atención de la chica de recepción

Cons:

No nos dieron más que fruta para picnic, encima no se podía pelar con los dedos. Algo no muy lógico , cuando el salir pronto fue porque la excursión que nos ofrecieron salía antes de tiempo.

2026-07-23 • via Nuitee
A
Andrea Giacomo • solo_traveller • it
5
Pros:

Posizione centrale.

Cons:

Stanze gelide. Acqua fredda una sera su due. Colazione scarsa con uova strapazzate fredde. Moquette in camera e arredo vecchio. Non tutto il personale parla inglese.

2026-07-22 • via Nuitee
J
julio • solo_traveller • es
8
Comodidad, amabilidad y genial emplazamiento en Puno
Pros:

La ubicación, habitaciones cómodas y limpias

2026-07-22 • via Nuitee
D
David • solo_traveller • es
7
Buscaría otro sitio
Pros:

La ubicación y que dispone de ascensor.

Cons:

Que no saliera suficiente agua caliente. Me duché casi con.agua fría.

2026-07-20 • via Nuitee
I
IULIA • couple • es
6
Buena ubicación
Pros:

La ubicación

Cons:

No hay calefacción y hacía mucho frío en la habitación. Además, el agua no salía caliente en la ducha. Por ende, no hemos tenido una estancia muy agradable ya que pasamos bastante frío.

2026-07-19 • via Nuitee
L
Lea Sophie • couple • de
4
nicht mehr als eine Nacht
Pros:

Es war sehr preiswert. Das Frühstück war absolut in Ordnung.

Cons:

Der Teppichboden ist schon sehr in die Jahre gekommen und war etwas keimig.
Wir hatten leider auch nur ein Handtuch, was wir zu zweit genutzt haben. Ein weiteres Handtuch lag zusammengeknüllt im Schrank wo unklar war, ob es frisch oder gebraucht war.

2026-07-19 • via Nuitee
D
Daniel • family_with_children • bo
7
Pros:

La ubicación y amabilidad del personal

Cons:

Instalaciones antiguas

2026-07-19 • via Nuitee
S
Sarah • solo_traveller • fr
6
2026-07-18 • via Nuitee