Guild House Hotel

Parking lot noise on weekend nights

Since it’s an old building there is no elevator - not an issue for us but something to consider

Our room was so dusty. It was crazy, dust and dirt on top of the bed cupboard, I had to clean my nightstand because of the amount of dirt and dust. That included the tea table and the banister and the books on the banister.

The location is a bit rough, and the streets can be quite noisy at night. There’s also no staff or reception, which can make the hotel feel a little empty.

None

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Very disappointing stay. It is not made clear that this is not a serviced hotel. It is actually a series of rooms in a building with no staff. To enter you need a key code, which helps if one is provided with you, which in my case it wasn't and retrospectively looking at reviews it seems I am not the only one. I arrived after 6pm during a thunderstorm. For 30 mins stood in the pouring rain I tried to get in the building without success. I tried to contact the staff but only voicemail and had to wait an hour for a response to an email, by which time as it was getting late I had paid for alternate accommodation, As I had already paid for this hotel (non refundable) and in theory it was the nicer of the two after I finally had access I went to stay. The building looks great on images but is a bit stale and musty. Overall just a place to recommend.

Water pressure, lack of service, sink didn't drain, no elevator, street noise

Too small, not enough counter space too many magazines covering everything

No windows, and no advance notice of the fact

I was disappointed with my stay at the Guild House Hotel. The biggest issue was that it was not made clear during booking that this is a completely self-service hotel with no staff on site. After traveling, I expected a more straightforward check-in experience.

The entry process using door codes was confusing, and I ended up waiting outside before I could get into the building. When I needed assistance, responses were not immediate, which made the situation even more stressful.

I was also given incorrect information about parking rates, which was frustrating and affected my planning.

The hotel itself is attractive and the room was nicely designed, but the lack of clear communication and support significantly impacted my experience. I would recommend that the hotel make the self-check-in process, absence of on-site staff, and accurate parking information much more prominent before guests book.

There is no public restroom so pre or post check in/out there is no place to use the facilites or change (which I wanted to do before flying but after spending a day in the 102 degree weather!). I changed hunched over in the luggage storage closet, with my son standing outside to run interference! Otherwise, communication via texting was very easy and I was able to get a later check out (but had an evening flight). Thank you! When I am next in Philadelphia I will return!