Tru By Hilton San Antonio At The Rim, Tx

Hotels
•
Tru by Hilton
8.7 (670 reviews)
5639 Rim Pass , San Antonio , US
+1 210-569-1101

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Parking fees
Cleanliness issues
Uncomfortable rooms

Categories

Cleanliness
8.09
Some reviews mention cleanliness issues, including strong Clorox smells and neglect.
Service
9.56
Guests describe staff as friendly and helpful; service is generally seen as positive.
Location
9.6
Multiple reviews highlight the great location near restaurants and attractions.
Room Quality
7.55
Reviews indicate rooms are sometimes below expectations, with concerns about comfort.
Amenities
8.58
Pool table and breakfast options mentioned positively, though some amenities have limitations.
Value for Money
8.04
Guests feel parking fees and cleanliness issues impact perceived value.
Food and Beverage
9.09
Breakfast options were generally well received, indicating a solid experience.
Overall Experience
9.06
Many guests enjoyed their stays despite some individual complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:16

Property Description

Convenient Location:
Ideally situated near popular attractions like Six Flags Fiesta Texas and The Shops at La Cantera, Tru By Hilton San Antonio At The Rim, Tx offers easy access to the best of the city.

Modern Amenities:
Enjoy a comfortable stay in air-conditioned rooms equipped with a TV and free toiletries. Relax by the outdoor swimming pool and make the most of your visit to San Antonio.

Helpful Staff:
Count on our friendly staff for excellent service and local tips throughout your stay. Experience the true essence of Texas hospitality at Tru By Hilton San Antonio At The Rim, Tx.

Book now for a memorable stay in San Antonio!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 670 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 7.55
Amenities: 8.58
Value for Money: 8.04
Food and Beverage: 9.09
Overall Experience: 9.06
G
Gabriela • family_with_children • us
7
I like the breakfast and location very familiar
Pros:

Great location

Cons:

Hallways dirty, elevator dirty,
I’m glad the room was clean

2026-09-14 • via Nuitee
R
Ruby • couple • us
10
2026-09-09 • via Nuitee
A
Andrea • couple • us
7
2026-09-08 • via Nuitee
F
Felicia • family_with_children • us
10
Overall, good experience
Pros:

Great rooms & nice staff.

Cons:

Water went out the morning we were leaving. I understand, things happen & staff offered to let us have late checkout but we had already loaded up & was on our way out.

2026-09-06 • via Nuitee
F
Felicha • family_with_children • us
8
2026-09-06 • via Nuitee
R
Rebecca • solo_traveller • us
10
Good
Pros:

Clean, quiet, convenient location.

2026-09-03 • via Nuitee
S
Stephanie • couple • us
2
2026-09-02 • via Nuitee
A
Ana Crisp • couple • mx
10
2026-08-31 • via Nuitee
D
DiGabriel • family_with_children • us
8
2026-08-25 • via Nuitee
D
Dox • solo_traveller • us
1
Musty and smelly beds
Pros:

Location

Cons:

The bedding smelled musty and the check in process was TERRIBLE!

2026-08-21 • via Nuitee
M
Maria G • couple • us
7
2026-08-16 • via Nuitee
A
Amanda • couple • us
8
Cons:

Breakfast was better at the Tru hotel close to SeaWorld

2026-08-13 • via Nuitee
J
Janie nohemi • family_with_children • us
10
2026-08-12 • via Nuitee
P
Patricia • solo_traveller • us
8
My experience at Tru by Hilton
Pros:

Clean, staff friendly, convenient

Cons:

No coffee in room.

2026-08-11 • via Nuitee
F
Fernando • extended_group • us
9
2026-08-09 • via Nuitee
A
Angela • couple • us
5
Ok
Pros:

Location

Cons:

No coffee maker in the rooms, water pressure was horrible , fire alarm was pulled in the middle of the night

2026-08-09 • via Nuitee
B
Bryan • solo_traveller • us
1
2026-08-02 • via Nuitee
D
Daniel • family_with_children • us
10
2026-08-02 • via Nuitee
B
BILLY • couple • us
10
2026-08-02 • via Nuitee
O
Omar • couple • us
10
2026-07-25 • via Nuitee