Platinum Hotel Tunjungan Surabaya

Hotels
9.8 (396 reviews)
11 Jalan Tunjungan , Surabaya , id

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Delicious food
Cons:
Inconsistent shower temperature
Lack of coffee machine

Categories

Cleanliness
9.84
Overall positive sentiment noted in multiple reviews about the cleanliness of the rooms.
Service
9.99
Repeated praise for staff service, particularly mentions of Ms. Manda and others being friendly and helpful.
Location
9.85
Convenient location near Tunjungan Plaza, highlighted as a major advantage.
Room Quality
9.8
Rooms described as spacious and comfortable with some positive remarks about the family suite.
Amenities
9.33
Amenities were mostly adequate with some suggestions for improvement, such as a coffee machine.
Value for Money
9.79
General consensus suggests good value for the price, making it a solid choice.
Food and Beverage
9.84
Strong positive remarks regarding the breakfast variety and quality.
Overall Experience
9.99
Guests expressed an overall high level of satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:02

Property Description

Luxurious Accommodation
Platinum Hotel Tunjungan Surabaya, just 1.6 km from Sharp Bamboo Monument, offers a 4-star experience with free bikes, a swimming pool, and a fitness centre. Each room features modern amenities like flat-screen TVs and private bathrooms, ensuring a comfortable stay.

Dining and Relaxation
Guests can indulge in delicious meals at the on-site restaurant, unwind with a drink at the bar, or enjoy city views from the terrace. For ultimate relaxation, the hotel also boasts a sauna where guests can rejuvenate after a long day of exploring Surabaya.

Convenient Location
Located near major attractions like Submarine Monument and train stations, Platinum Hotel Tunjungan Surabaya provides easy access to the best of the city. With free parking and a paid airport shuttle, convenience is key for guests.

Experience luxury and convenience at Platinum Hotel Tunjungan Surabaya. Book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9.8
Based on 396 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.85
Room Quality: 9.8
Amenities: 9.33
Value for Money: 9.79
Food and Beverage: 9.84
Overall Experience: 9.99
C
Charlotte • couple • gb
9
2026-07-18 • via Nuitee
M
Mark • family_with_children • nl
9
2026-07-17 • via Nuitee
C
CATHERINE • extended_group • nc
9
Un excellent choix pour séjourner à SURABAYA
Pros:

Nous avons adoré la vue sur la ville depuis notre chambre au 15eme étage, la situation géographique dans un des meilleurs quartiers de la ville proche d’un immense shopping center le Tunjungan Plaza.

Le petit déjeuner (très varié et très bon) au 17eme étage avec vue sur la ville. Le sunset le soir en face de la piscine.

La qualité de la literie vraiment exceptionnelle.
Le personnel au petit soin et très réactif.

Cons:

Le manque d’insonorisation des grandes baies vitrées de notre chambre…surtout la nuit. Les bouchons d’oreille sont recommandés.
Sinon tout était parfait.

2026-07-15 • via Nuitee
Y
yuhan • solo_traveller • tw
8
Pros:

位置方便高樓層景觀好，櫃檯親切，早餐多樣化

Cons:

怕吵的人可能要要求不要面對街道

2026-07-14 • via Nuitee
N
nisa_purwanto • solo_traveller • nl
8
Pros:

Great breakfast spread in a restaurant space with a beautiful view. The room was clean and with a good size.

Cons:

The room insulation is not so great, we could hear the noise from the street all night. The room felt a bit bare, I think a few more decorations or furniture (such as a bench to put on shoes) can make the room feel more cosy .

2026-07-13 • via Nuitee
H
Herxon • solo_traveller • id
10
2026-07-08 • via Nuitee
R
Ricardo • solo_traveller • nl
10
Super Breakfast. Goeie bediening geweldig
Pros:

Heel goede service, heel vriendelijk en sociaal😘

Cons:

Niks alles is ons perfect geregeld 👌🫶

2026-07-04 • via Nuitee
A
Al-muhmar • solo_traveller • ph
8
2026-07-01 • via Nuitee
H
HISASHI • solo_traveller • jp
7
普通のレベル。
Pros:

ロケーションは良い

Cons:

あまり高級感はない。

2026-06-30 • via Nuitee
K
Kwan Yiu • solo_traveller • hk
10
2026-06-29 • via Nuitee
W
WEI TING • couple • tw
8
2026-06-20 • via Nuitee
W
WEI TING • couple • tw
8
2026-06-20 • via Nuitee
A
Astrid • solo_traveller • nl
10
Pros:

Goede prijs kwaliteit verhouding. Goede bedden, goed ontbijt.

2026-06-15 • via Nuitee
C
Charles • solo_traveller • gb
9
2026-06-13 • via Nuitee
M
Muhammad • solo_traveller • id
10
Pros:

Excellent service room is clean
Security Excellent

Cons:

The room is not sound proof you can hear the people talking from the next room

2026-06-08 • via Nuitee
J
Jerry Lazet • solo_traveller • nl
9
2026-06-05 • via Nuitee
C
CheHsuan • couple • tw
9
2026-06-03 • via Nuitee
成憲 • couple • tw
10
Pros:

房間很舒適 該有的東西都有

Cons:

很喜歡木地板的房間,可惜地板有些不平與突起

2026-06-01 • via Nuitee
O
Osman • solo_traveller • sg
8
2026-05-31 • via Nuitee
G
Gintarė • solo_traveller • lt
10
Absolutely fabulous
Pros:

High class hotel, outstanding service, perfect food choice for breakfast

2026-05-30 • via Nuitee