Tru by Hilton University Medical Center

Hotels
•
Tru by Hilton
9.2 (217 reviews)
535 Waller Avenue, Lexington, Kentucky, 40504 , Lexington , US
1-8596879700

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Fitness facilities
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Comfortable rooms
Cons:
Minor noise issues
Insufficient staffing at times

Categories

Cleanliness
9.33
Multiple reviews emphasized the cleanliness of the hotel, noting it as 'very clean' and 'brand new'.
Service
9.7
Reviews highlighted exceptional service at the front desk and friendly staff.
Location
9.34
The hotel's proximity to hospitals and attractions received positive mentions.
Room Quality
9.29
Guests found rooms clean, comfortable, and well-maintained.
Amenities
8.82
Amenities were generally appreciated, although minor concerns were noted about insufficient staffing.
Value for Money
8.78
The overall value was reflected positively, with commendations on the cost-effectiveness of the hotel.
Food and Beverage
8.83
The complimentary breakfast was mentioned as having a variety of options; some positive feedback on food quality.
Overall Experience
9.5
Guests expressed satisfaction with their stays, often noting their willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:36

Property Description

Welcome to Tru by Hilton University Medical Center, your ideal retreat in vibrant Lexington!

Recreational Delights: Dive into a world of fun with our vibrant arcade/game room, or stay active at our fully equipped fitness center. Whether you're looking to unwind or break a sweat, our recreational opportunities cater to your every need.

Comfort & Convenience: Each of our 97 modern guestrooms features a spacious layout with LED televisions and free local calls, ensuring your stay is both comfortable and connected. Start your mornings right with a delicious complimentary buffet breakfast, setting you up for a day of exploration.

Prime Location: Nestled in the heart of Lexington, you’re just minutes away from local attractions like The Red Mile Racetrack and the University of Kentucky. With free self-parking and easy access to major sites, adventure is always within reach.

Reserve your stay at Tru by Hilton University Medical Center now and experience unmatched hospitality!

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Guest Reviews

9.2
Based on 217 reviews
Cleanliness: 9.33
Service: 9.7
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.5
D
Denise • family_with_children • us
8
Immaculate and affordable. Loved our stay here!
Pros:

We were pleasantly surprised by how well maintained it was considering how reasonable the room rate was. The staff was courteous and helpful, the property itself was beautiful and immaculate, and the bathroom was so roomy! I also have to mention the shower head and the water pressure, both were outstanding,

Cons:

Breakfast was mediocre, the juice machine wasn't working but that was the only down side to our stay here.

2026-05-28 • via Nuitee
B
Brittany • solo_traveller • us
10
My uncle was in icu and the hotel was close to the hospital and they was very friendly and allowed the rest of my family
Pros:

Loved it was so beautiful and clean

Cons:

Everything was great no complaints

2026-05-28 • via Nuitee
T
Toby • couple • us
9
2026-05-28 • via Nuitee
R
Rita • extended_group • gb
8
Comfortable stay
2026-05-25 • via Nuitee
B
Betty • couple • us
9
2026-05-23 • via Nuitee
C
Carri • couple • us
10
Loved the vibe, friendly staff, clean room
Pros:

Convenient to Rupp

Cons:

Traffic around it

2026-05-23 • via Nuitee
G
Gary • couple • us
1
Booking.com cancelled my confirmed reservation
Pros:

Nothing!

Cons:

Booking.com lost my confirmed reservation

2026-05-20 • via Nuitee
P
Pete • couple • us
6
Will not go back.
Cons:

Bed was not comfortable. Not enough linens. Bathroom did not have grab bars.

2026-05-20 • via Nuitee
I
Irick • couple • us
8
Pros:

The room was really nice.

Cons:

The bed was hard to sleep on when you are already hurting and sore.

2026-05-14 • via Nuitee
A
Alma • family_with_children • us
10
I will definitely return to stay at this hotel. The location near the airport is really excellent.
Pros:

Unfortunately, we could only stay one night, as we arrived after 9 p.m. We only had time to dry some clothes, take a shower, and rest before leaving for the airport at 5:15 a.m. However, I will definitely return to stay at this hotel. The location near the airport is really excellent

2026-05-13 • via Nuitee
A
Andrew • solo_traveller • us
9
Opening Weekend at Keeneland
Pros:

Breakfast was plentiful with a variety of options. Located near Keeneland Race Course which was the sole purpose of my trip. Facility itself was modern and staff strived to meet your needs.

Cons:

Nothing really. Had an early flight and requested an early check in and it was honored and the room was ready upon my arrival. Had a very relaxing stay.

2026-05-13 • via Nuitee
H
Harold • solo_traveller • us
10
2026-05-12 • via Nuitee
Z
Zach • extended_group • us
10
2026-05-08 • via Nuitee
L
Lillie • family_with_children • us
9
2026-04-30 • via Nuitee
L
Lillie • family_with_children • us
9
2026-04-30 • via Nuitee
G
George • couple • us
8
It was OK, for the price.
Pros:

Just your basic free hotel breakfast, powered eggs, super thin bacon, cereal and some bread products, plus a pancake machine and some fruit.

Cons:

Cold floor in room, no carpet or rugs. Faucet in bath only produced a trickle of water. TV had limited channel selection.

2026-04-29 • via Nuitee
C
Clarence • couple • us
10
Great stay, excellent location
Pros:

The amenities and the free breakfast

Cons:

The pricing

2026-04-28 • via Nuitee
A
Arrington • family_with_children • us
10
Pros:

Loved that it was right down the road from the hospital. We traveled 5 hours and got there 2 hours before check in time. The room was ready when I arrived and it made my trip so much easier. Thank you.

2026-04-26 • via Nuitee
F
F H • family_with_children • us
10
We're coming back!
Pros:

Breakfast and staff were exceptional. Very polite and friendly as were everyone we met in Lexingtion.

Cons:

Not a thing.

2026-04-19 • via Nuitee
W
William • couple • us
9
2026-04-17 • via Nuitee