Tru by Hilton University Medical Center

Hotels
•
Tru by Hilton
9.2 (217 reviews)
535 Waller Avenue, Lexington, Kentucky, 40504 , Lexington , US
1-8596879700

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Elevator
Fitness facilities
Gift shops or newsstand
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Convenient location
Comfortable rooms
Cons:
Minor noise issues
Insufficient staffing at times

Categories

Cleanliness
9.33
Multiple reviews emphasized the cleanliness of the hotel, noting it as 'very clean' and 'brand new'.
Service
9.7
Reviews highlighted exceptional service at the front desk and friendly staff.
Location
9.34
The hotel's proximity to hospitals and attractions received positive mentions.
Room Quality
9.29
Guests found rooms clean, comfortable, and well-maintained.
Amenities
8.82
Amenities were generally appreciated, although minor concerns were noted about insufficient staffing.
Value for Money
8.78
The overall value was reflected positively, with commendations on the cost-effectiveness of the hotel.
Food and Beverage
8.83
The complimentary breakfast was mentioned as having a variety of options; some positive feedback on food quality.
Overall Experience
9.5
Guests expressed satisfaction with their stays, often noting their willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:36

Property Description

Welcome to Tru by Hilton University Medical Center, your ideal retreat in vibrant Lexington!

Recreational Delights: Dive into a world of fun with our vibrant arcade/game room, or stay active at our fully equipped fitness center. Whether you're looking to unwind or break a sweat, our recreational opportunities cater to your every need.

Comfort & Convenience: Each of our 97 modern guestrooms features a spacious layout with LED televisions and free local calls, ensuring your stay is both comfortable and connected. Start your mornings right with a delicious complimentary buffet breakfast, setting you up for a day of exploration.

Prime Location: Nestled in the heart of Lexington, you’re just minutes away from local attractions like The Red Mile Racetrack and the University of Kentucky. With free self-parking and easy access to major sites, adventure is always within reach.

Reserve your stay at Tru by Hilton University Medical Center now and experience unmatched hospitality!

Important information:

  • Children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Guest Reviews

9.2
Based on 217 reviews
Cleanliness: 9.33
Service: 9.7
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.5
H
Homer • solo_traveller • us
10
2026-07-11 • via Nuitee
J
Jennifer • couple • us
9
Good location near the college. Kind workers. Very clean.
Pros:

Cleanliness.

Cons:

Very loud guests in the hallway.

2026-07-08 • via Nuitee
K
Kathy • solo_traveller • us
8
2026-07-06 • via Nuitee
E
Earl • solo_traveller • us
8
2026-07-04 • via Nuitee
R
Robin • couple • us
8
2026-07-03 • via Nuitee
J
Jessica • couple • us
10
2026-07-02 • via Nuitee
T
Tiah • family_with_children • us
10
Fantastic will be back
Pros:

Front desk staff at checking was professional and very nice and informative.

Cons:

The room and hotel was very clean

2026-07-01 • via Nuitee
G
Gary • solo_traveller • us
9
Pros:

Didn't have to see anyone to check in.

Cons:

No microwave or coffee pot in the room.

2026-06-27 • via Nuitee
C
Charlene • family_with_children • us
10
2026-06-23 • via Nuitee
B
Boyd • couple • us
10
Pros:

Nice and clean

Cons:

No microwave in room

2026-06-19 • via Nuitee
M
Marcellina • couple • us
9
I would stay again, nice hotel for 1 day visits
Pros:

Convenient to hospitals, very clean

Cons:

Pillows and bed is uncomfortable

2026-06-17 • via Nuitee
B
Brad • family_with_children • us
10
Overall it was good
Pros:

Location was great

Cons:

We were there when a state tennis tournament was so, the hot Breakfast ran out fast.

2026-06-15 • via Nuitee
K
Kelle • family_with_children • us
9
Pros:

Close to the rupp arena close to restaurant

Cons:

It didn’t have a pool

2026-06-13 • via Nuitee
T
Tiffany • couple • us
8
The hotel is really nice! Super cute decor and setup. Very clean. Would recommend.
Pros:

The decor and tea and coffee bar and breakfast.

Cons:

Being so close to the firehouse so lots of sirens.

2026-06-11 • via Nuitee
S
Shamica • couple • us
8
It was clean, comfortable, and spacious. I definitely would recommend this location and stay there again myself.
Pros:

Very clean

Cons:

I had a late check in and when we got our bags to head to the room the elevator took so long that we had to walk back to the entrance we use to take 4 flights of stairs. I had just driven 5 and a half hours and was tired and now I have to walk upstairs. The next day the elevator was working just fine so I’m not sure what happened that night.

2026-06-05 • via Nuitee
O
Otis • solo_traveller • us
10
Pros:

The location was amazing! Price was even better! And cleanliness and overall experience was unforgettable.

2026-06-02 • via Nuitee
T
Toby • couple • us
9
2026-05-28 • via Nuitee
B
Brittany • solo_traveller • us
10
My uncle was in icu and the hotel was close to the hospital and they was very friendly and allowed the rest of my family
Pros:

Loved it was so beautiful and clean

Cons:

Everything was great no complaints

2026-05-28 • via Nuitee
D
Denise • family_with_children • us
8
Immaculate and affordable. Loved our stay here!
Pros:

We were pleasantly surprised by how well maintained it was considering how reasonable the room rate was. The staff was courteous and helpful, the property itself was beautiful and immaculate, and the bathroom was so roomy! I also have to mention the shower head and the water pressure, both were outstanding,

Cons:

Breakfast was mediocre, the juice machine wasn't working but that was the only down side to our stay here.

2026-05-28 • via Nuitee
R
Rita • extended_group • gb
8
Comfortable stay
2026-05-25 • via Nuitee