Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Excellent spa facilities
Good food quality
Cons:
Poor room quality
Slow service
Cleanliness issues

Categories

Cleanliness
6.75
Several reviews mention the cleanliness issues, such as tatty bathroom doors and sticky residue.
Service
8.25
Mixed experiences mentioned, with some staff being good but slow service reported at times.
Location
9.75
Multiple reviews highlighted the excellent location and good walking areas.
Room Quality
6.75
Issues with worn furniture, not receiving the booked room, and overall room conditions reported.
Amenities
8.75
Spa facilities were well-received, though some said improvements are needed.
Value for Money
7.25
Guest felt that the stay was not worth the high cost, with complaints about the breakfast experience.
Food and Beverage
7.75
Food quality was generally good, but there were significant service delays in the restaurant.
Overall Experience
8.75
While many enjoyed parts of their stay, complaints about the service and room quality affected the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 08:14

Property Description

Luxury Retreat in the Heart of the Lake District

Serenity at the Spa: Indulge in relaxation at our spa centre and unwind in the hot tub for the ultimate pampering experience.

Family-Friendly Fun: Let the kids enjoy the children's playground while you take in the stunning river views and make lasting memories.

Exceptional Comfort: Each room is thoughtfully equipped with modern amenities like a flat-screen TV, a kettle, and a private bathroom with complimentary toiletries.

Experience tranquility and luxury at The Swan Hotel and Spa. Book your stay now for a rejuvenating getaway.

Important information:

Please note that dogs will incur an additional charge of £25 per stay.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 14 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 4180 reviews
Cleanliness: 6.75
Service: 8.25
Location: 9.75
Room Quality: 6.75
Amenities: 8.75
Value for Money: 7.25
Food and Beverage: 7.75
Overall Experience: 8.75
A
Andrew • couple • gb
10
2026-05-30 • via Nuitee
H
Heather • couple • gb
3
Lovely hotel clean needs more staff and less rude staff
Pros:

Rooms lovely and clean

Cons:

Staff , short staffed , rude staff

2026-05-30 • via Nuitee
A
Andrew • solo_traveller • gb
5
Swan
Pros:

The staff

Cons:

Hotel was very hot in the bedrooms in the old section, air-conditioning still not working and when i asked for a fan they did not have one, i was fuming.

2026-05-28 • via Nuitee
C
Clive • solo_traveller • gb
9
2026-05-28 • via Nuitee
T
Trip01243555150 • Couples • Glasgow, Scotland
4
Poor pizza
Pros:

We had a couple of pizzas from the dudes dough van outside the hotel. There was no system for telling us when they would be ready, outside of a 15-20 minute window, so we had to guess when they would be ready, we waited the full 20, and they were a bit cold when we got them. The base was burnt all over, the sauce tasted like it was just passata poured over. And the toppings were scarce. Pizza was really poor. Staff were lovely as always, and the location is great, seems like a lack of organisation and training from the top down. Worth a visit, just don’t get the pizza.

2026-05-27 • via Tripadvisor
K
katetither • Couples
6
Average stay for the price we paid.
Pros:

We booked this hotel for a wedding at Townhead Estate. In terms of location for this venue, it was perfect. Staff were friendly enough and there was a nice atmosphere around the hotel with it being sunny weather. However, we did feel a little hard done by for the price we paid. Although clean and I have no complaints regarding noise level, our room looked shabby. The carpet looked past its best and the furniture looked scruffy. Our biggest problem was the fact that the air conditioning was not in use. It was a heatwave, so the temperature was extreme, but I felt that this should still be available to use. We had to sleep with the windows open all night. The breakfast we felt was average. We were allowed one hot drink, then had to pay for any extra and my husband ordered a sausage barm that never arrived. We did not use the spa, so couldn't comment on that part. Our friends, another couple staying for the wedding also had similar issues.

2026-05-27 • via Tripadvisor
D
Derek • solo_traveller • gb
9
2026-05-27 • via Nuitee
J
Jim • couple • gb
8
Fab hotel, great location, good food and rooms
Pros:

Room was nice and big. Good view and facilities with a big bed

Breakfast was excellent
Staff were all very eager to help

Cons:

The bathroom needed some TLC - gaps between the tiles and could have been cleaned better plus the toilet seat wasn't stable

2026-05-26 • via Nuitee
B
Brandon • solo_traveller • gb
10
2026-05-26 • via Nuitee
4
4ainsleym • Couples
10
Tranquil massage
Pros:

Lovely massage from Charlotte, great music and products and I feel so relaxed and refreshed. Thanks again

2026-05-25 • via Tripadvisor
C
Callum • couple • gb
8
2026-05-25 • via Nuitee
R
rachelhill1812 • Family • Manchester, Greater Manchester, England
4
Disappointing for the money
Pros:

Gorgeous setting. But very disappointing for the money. Our room was tatty, unloved and absolutely boiling. Customer service was average. Good was delicious but expensive.
For £370 a night bed & breakfast for a double room with a pull out bed for my son, I expected a nicer environment than the one we got. We had to sleep with the blind up in order to let some air into the room which was sweltering.

2026-05-24 • via Tripadvisor
R
Russ • couple • gb
10
2026-05-24 • via Nuitee
E
Emma • couple • gb
10
2026-05-23 • via Nuitee
C
Congrave • solo_traveller • gb
9
Pros:

Everything

Cons:

Nothing

2026-05-22 • via Nuitee
G
Gary • couple • gb
10
A fabulous stay for a fabulous 50th.
Pros:

Perfect situation, overlooking the water. Beautiful decor

Cons:

We stayed for 3 nights and on the first night to say we were impressed would be an understatement. I even tipped the waitress in the restaurant over and above because of how well she looked after us. However nights 2&3 were a different story and we felt almost invisible. We weren’t asked if we wanted drinks, my partner went to the bar and stood and waited some considerable time to be served. It was the same for me when I went to the bar, we weren’t asked if we wanted food etc. This didn’t ruin the weekend by any means, it was a special trip for a special occasion but perhaps some additional customer service skills need to be encouraged for the bar staff.
Also the bed was much to soft but that is just personal preference.

2026-05-22 • via Nuitee
C
C5788MBlorraineb • Family
10
Spa & cream tea
Pros:

We had the most amazing, relaxing time, made even more lovely, by the helpful staff, especially Archie, Elise & the lovely young lady on the Spa reception (I don't know her name) will definitely be coming there again.

2026-05-19 • via Tripadvisor
C
Cruiser41833787849 • Friends getaway • Helperby, North Yorkshire, England
10
Excellent all round
Pros:

I have visited the Swan on several occasions with both family and friends and we always have a fantastic time. The rooms are great, practical, modern and clean and the food is always excellent. We used the spa again this trip and it is always a great experience. Staff always welcoming and nothing is ever too much trouble. Would definitely recommend for anyone looking for an all round great experience, very handily located too

2026-05-18 • via Tripadvisor
G
guyackernley • Friends getaway
10
Another great visit
Pros:

We are regular visitors to The Swan and our recent visit did not disappoint. Fantastic spa, very comfortable rooms, delicious food and very friendly and helpful staff made it another fantastic stay. We will be back

2026-05-18 • via Tripadvisor
N
Neil • couple • nl
1
2026-05-18 • via Nuitee