OMO5 Otaru by Hoshino Resorts

Hotels
•
OMO
8.4 (1190 reviews)
1-6-31 Ironai , Otaru , jp

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Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Friendly staff
Great location
Nice breakfast options
Cons:
Uncomfortable beds
Musty room smell
Limited amenities
Small rooms for luggage

Categories

Cleanliness
8.06
Several reviews noted cleanliness positively, but some guests mentioned musty odors, affecting their perception.
Service
9.03
Guests reported friendly staff and great service overall.
Location
9.07
The hotel is conveniently located near attractions and public transport.
Room Quality
8.02
Rooms varied in quality; some guests praised spaciousness while others noted discomfort due to bed quality.
Amenities
7.55
Limited amenities were mentioned, such as the lack of a microwave and small room size for luggage.
Value for Money
8.51
Most guests felt they received good value considering the pricing and quality of service.
Food and Beverage
8.56
Reviews highlighted quality food options, especially breakfast.
Overall Experience
8.43
Overall, guests enjoyed their stay with a few areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:39

Property Description

Luxurious Amenities and Convenient Location

Discover the perfect blend of luxury and convenience at OMO5 Otaru by Hoshino Resorts. Indulge in our well-appointed rooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a delicious buffet breakfast and unwind at the on-site restaurant and bar. With ski-to-door access and ski equipment hire available, adventure is just steps away.

Exceptional Service and Multilingual Staff

Experience top-notch service with our multilingual staff fluent in English and Japanese. Whether you need assistance or local recommendations, our team is dedicated to making your stay memorable.

Prime Location and Easy Access

Ideally located just 700 meters from Otaru Station, our 4-star hotel offers easy access to nearby attractions and ski slopes. Book your stay at OMO5 Otaru by Hoshino Resorts for a delightful and hassle-free experience.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1190 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
R
Rumi • couple • jp
10
2026-05-30 • via Nuitee
J
Jui-Fang • extended_group • tw
9
2026-05-28 • via Nuitee
M
Miyuki • extended_group • jp
8
2026-05-28 • via Nuitee
K
Keith • extended_group • hk
9
Pros:

The staff is so nice and helpful.

2026-05-25 • via Nuitee
フクイ • solo_traveller • jp
7
2026-05-19 • via Nuitee
Y
YUKA • extended_group • jp
10
2026-05-18 • via Nuitee
E
excebest • family_with_children • tw
6
2026-05-18 • via Nuitee
K
Koichiro • family_with_children • jp
8
Pros:

オルゴールの演奏がありよかった。
スタッフの方にオルゴールやホテルについて質問して丁寧に答えていただいたこと。

Cons:

浴槽がなかったこと。

2026-05-16 • via Nuitee
K
katsue • couple • jp
10
おもてなしに大満足です！
Pros:

朝食が美味しいし、アメニティが充実している。
スリッパに部屋着まで準備されている。ハンドソープもうれしい。細かい気配りが嬉しい。

Cons:

電気ポットとマグカップが準備されてるならコーヒーも置いてほしいです。エアコンの音がうるさいです

2026-05-14 • via Nuitee
K
Karen • family_with_children • hk
9
Comfortable stay. Breakfast location was great.
2026-05-13 • via Nuitee
H
HSIEN TANG • extended_group • tw
9
2026-05-10 • via Nuitee
H
HSIEN TANG • extended_group • tw
9
2026-05-10 • via Nuitee
小松 • family_with_children • jp
9
Pros:

スタッフの対応が大変良く、楽しくすごせました。
ラウンジでの時間も良かったです。

Cons:

朝食のバリエーションがもう少しあれば、と思いました。

2026-05-09 • via Nuitee
ゆき • solo_traveller • jp
7
2026-05-09 • via Nuitee
I
Ikuko • solo_traveller • jp
10
もう一度泊まりたくなるホテルです。❤️✨
Pros:

建物と内観ステキです。😊👍

Cons:

特になし

2026-05-08 • via Nuitee
T
Tang • couple • sg
7
Good experience. Will come back again.
Pros:

Nice location. Room size good. Clean and comfortable. Friendly staffs. 11am check out.

Cons:

Parking very far away. No open bath.

2026-05-06 • via Nuitee
D
DAI • couple • jp
7
2026-05-04 • via Nuitee
M
Meng Ting • couple • tw
5
地點好。價錢便宜
Pros:

地點

Cons:

清潔程度。洗手台旁邊感覺很多污垢

2026-05-01 • via Nuitee
C
CHIAYUAN • extended_group • tw
9
位置優越、整潔乾淨。
Pros:

離主要景點都不遠；洗衣房裡就有換幣機！！

Cons:

三人房空間有限，行李箱打開要錯開時間。

2026-04-29 • via Nuitee
山下 • couple • jp
6
2026-04-26 • via Nuitee