OMO5 Otaru by Hoshino Resorts

Hotels
•
OMO
8.4 (1263 reviews)
1-6-31 Ironai , Otaru , JP
+81 50-3134-8095

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Friendly staff
Great location
Nice breakfast options
Cons:
Uncomfortable beds
Musty room smell
Limited amenities
Small rooms for luggage

Categories

Cleanliness
8.06
Several reviews noted cleanliness positively, but some guests mentioned musty odors, affecting their perception.
Service
9.03
Guests reported friendly staff and great service overall.
Location
9.07
The hotel is conveniently located near attractions and public transport.
Room Quality
8.02
Rooms varied in quality; some guests praised spaciousness while others noted discomfort due to bed quality.
Amenities
7.55
Limited amenities were mentioned, such as the lack of a microwave and small room size for luggage.
Value for Money
8.51
Most guests felt they received good value considering the pricing and quality of service.
Food and Beverage
8.56
Reviews highlighted quality food options, especially breakfast.
Overall Experience
8.43
Overall, guests enjoyed their stay with a few areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:39

Property Description

Luxurious Amenities and Convenient Location

Discover the perfect blend of luxury and convenience at OMO5 Otaru by Hoshino Resorts. Indulge in our well-appointed rooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a delicious buffet breakfast and unwind at the on-site restaurant and bar. With ski-to-door access and ski equipment hire available, adventure is just steps away.

Exceptional Service and Multilingual Staff

Experience top-notch service with our multilingual staff fluent in English and Japanese. Whether you need assistance or local recommendations, our team is dedicated to making your stay memorable.

Prime Location and Easy Access

Ideally located just 700 meters from Otaru Station, our 4-star hotel offers easy access to nearby attractions and ski slopes. Book your stay at OMO5 Otaru by Hoshino Resorts for a delightful and hassle-free experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1263 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
Y
YUINO • extended_group • jp
9
2026-10-31 • via Nuitee
L
Lai • couple • my
10
Pros:

Everything was great. The food, the room and the staff.

Cons:

Nothing

2026-10-31 • via Nuitee
宮本 • family_with_children • jp
9
母子の珍道中旅(笑)
Pros:

お昼頃到着し、チェックイン迄時間があったので、観光の為にスーツケースだけでも預かって貰えないかと聞いたら、すでに客室が整っているので、お部屋にご案内しますと通して頂けてとても助かりました。隣にある小樽商工会議所建築物は歴史を感じ、またナイトラウンジがとても雰囲気良く、キャンドルの灯りにオルゴールの音色！娘との母子旅で気持ちが良く、思い出になる時間を過ごせました。また、翌日も観光をしたかった為、スーツケースを預かって頂きまたロビーでパッキング出来て助かりました。あと、五角形？のOMO ５クッションが可愛くて、母子して欲しい〰️♥️と騒いでおりました(笑)

Cons:

１つだけ、シャワールームに椅子があったらと娘が言ってました。普通は無いと思うのですが・・・身体を洗う時に使いたかった様です（笑）

2026-10-29 • via Nuitee
W
Woan huah • extended_group • sg
6
I would probably stay elsewhere next time
Pros:

Good location near canal

Cons:

Staffs not very friendly, not polite to customers.

2026-10-29 • via Nuitee
S
Shui ha • extended_group • hk
8
2026-10-29 • via Nuitee
Y
YIU HUNG • couple • au
8
Comfort and convenient
Pros:

Location

Cons:

Advance instructions to guest for parking arrangements is recommended

2026-10-26 • via Nuitee
T
Tomoko • couple • jp
8
ここにしてよかったです
Pros:

朝ごはんが美味しい、スタッフが素晴らしい

Cons:

大浴場がなかったことが残念

2026-10-23 • via Nuitee
M
Masashi • couple • jp
7
いい思い出ができた
Pros:

朝食が美味かった

Cons:

バスタブがなかった

2026-10-22 • via Nuitee
G
Glynn • couple • au
10
2026-10-20 • via Nuitee
H
Hung Wei • couple • tw
9
2026-10-20 • via Nuitee
C
CHIA-CHUAN • extended_group • tw
10
2026-10-16 • via Nuitee
ながた • family_with_children • jp
5
小樽観光 行ってきたよ
Pros:

パジャマが快適でした。

Cons:

インスタント珈琲があってほしかった。

2026-10-15 • via Nuitee
K
koichi • family_with_children • jp
9
Pros:

歴史的建造物に宿泊できた。

2026-10-14 • via Nuitee
J
Jas • couple • sg
10
Pros:

Walking distance to Otaru canal and the shopping streets.

2026-10-14 • via Nuitee
A
ASUKA • couple • jp
10
小樽らしい雰囲気のホテル
Pros:

清潔、スタッフさんの対応が良かったです！

Cons:

特にありません

2026-10-13 • via Nuitee
A
asahi • solo_traveller • jp
8
2026-10-11 • via Nuitee
S
S • couple • jp
10
楽しいひと時
Pros:

ロケーション

2026-10-11 • via Nuitee
M
Miho • family_with_children • jp
8
Pros:

スタッフの方々の気遣いや挨拶は素敵でした。

Cons:

温浴施設がついていると尚良し。

2026-10-09 • via Nuitee
F
FREDERIC • extended_group • re
8
Très bien pour une escale à Otaru
Pros:

Belle chambre, hôtel bien placé, personnel serviable, plein de parking autour (5 euros nuit en face)

Cons:

Absence de bouteille d'eau

2026-10-08 • via Nuitee
R
RIKA • solo_traveller • jp
10
Pros:

お部屋が清潔で広く、過ごしやすかったです

Cons:

眺望はあまりよくないのかな

2026-10-07 • via Nuitee