OMO5 Otaru by Hoshino Resorts

Hotels
•
OMO
8.4 (1263 reviews)
1-6-31 Ironai , Otaru , JP
+81 50-3134-8095

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Friendly staff
Great location
Nice breakfast options
Cons:
Uncomfortable beds
Musty room smell
Limited amenities
Small rooms for luggage

Categories

Cleanliness
8.06
Several reviews noted cleanliness positively, but some guests mentioned musty odors, affecting their perception.
Service
9.03
Guests reported friendly staff and great service overall.
Location
9.07
The hotel is conveniently located near attractions and public transport.
Room Quality
8.02
Rooms varied in quality; some guests praised spaciousness while others noted discomfort due to bed quality.
Amenities
7.55
Limited amenities were mentioned, such as the lack of a microwave and small room size for luggage.
Value for Money
8.51
Most guests felt they received good value considering the pricing and quality of service.
Food and Beverage
8.56
Reviews highlighted quality food options, especially breakfast.
Overall Experience
8.43
Overall, guests enjoyed their stay with a few areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:39

Property Description

Luxurious Amenities and Convenient Location

Discover the perfect blend of luxury and convenience at OMO5 Otaru by Hoshino Resorts. Indulge in our well-appointed rooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a delicious buffet breakfast and unwind at the on-site restaurant and bar. With ski-to-door access and ski equipment hire available, adventure is just steps away.

Exceptional Service and Multilingual Staff

Experience top-notch service with our multilingual staff fluent in English and Japanese. Whether you need assistance or local recommendations, our team is dedicated to making your stay memorable.

Prime Location and Easy Access

Ideally located just 700 meters from Otaru Station, our 4-star hotel offers easy access to nearby attractions and ski slopes. Book your stay at OMO5 Otaru by Hoshino Resorts for a delightful and hassle-free experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1263 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
A
Alfred • couple • sg
10
2026-09-19 • via Nuitee
J
JIAHUEI • solo_traveller • tw
6
Pros:

床舖舒適

Cons:

距離車站較遠，備品較少，冰箱空間不大，且未說明公用飲水瓶的用處，反而是置放在冰箱內。

2026-09-19 • via Nuitee
M
MAYUMI • extended_group • jp
8
楽しかったです
Pros:

部屋が清潔でした。

Cons:

特にないです！良かったです。

2026-09-18 • via Nuitee
H
HSINCHIEH • extended_group • tw
10
2026-09-17 • via Nuitee
C
calicomimi • extended_group • jp
10
Pros:

フロントデスクのスタッフさんもレストランやナイトラウンジなど、直接対応してくださるスタッフさん。皆さんがとても丁寧で親切でした。また今回は３人グループでの宿泊だったのですが、３ベッドルームがあったのも魅力でした。

2026-09-17 • via Nuitee
S
Shigeyuki • family_with_children • jp
6
2026-09-17 • via Nuitee
P
Pei-Hsuan • family_with_children • tw
10
十分推薦的住宿
Pros:

整潔、安靜，早餐很好吃，晚上還有可以欣賞音樂，把音樂盒借回房間的服務，很特別

Cons:

正在整修外觀

2026-09-16 • via Nuitee
A
Ayaka • family_with_children • jp
10
Pros:

スタッフの方が丁寧で、館内も綺麗でよかった。

2026-09-16 • via Nuitee
勝章 • family_with_children • jp
8
ホテルに迷ったらココでいいと思います。
Pros:

フロントの接客も良く、お部屋が綺麗で、食事もビッフェスタイルの朝食を追加しましたが、お手ごろな価格で品数も多くどれも美味しくお値打ちでした、同旅行で他のホテルも宿泊しましたが、一線を画しており、流石と思いました。

Cons:

クルマで来ましたが、駐車場の確保に手間取りました、結構歩きました。
ホテルの清算で二重請求があり、電話で返金の対応をしていただけましたが、その節もしっかりした対応で謝罪を頂き好印象でした。出来れば、貴社の他の施設も利用してみたいと思います。

2026-09-14 • via Nuitee
大滝 • family_with_children • jp
6
2026-09-14 • via Nuitee
A
Annemarie • family_with_children • nl
8
Pros:

De locatie is heel goed.

Cons:

Ik dacht dat het hotel iets moderner zou zijn. De kamer is een beetje donker. Wel een erg goed bed.

2026-09-11 • via Nuitee
N
Nantinee • family_with_children • jp
9
2026-09-11 • via Nuitee
伊藤 • family_with_children • jp
5
2026-09-10 • via Nuitee
王金釗 • solo_traveller • tw
10
2026-09-09 • via Nuitee
S
Shinjiro • couple • jp
8
2026-09-07 • via Nuitee
生田 • couple • jp
9
2026-09-07 • via Nuitee
純一 • family_with_children • jp
6
2026-09-06 • via Nuitee
S
STEVE SHEN • solo_traveller • tw
8
Cons:

早餐供應的內容太簡單，餐廳地板污漬明顯，櫃檯英文不通，解釋停車場位置，講了半天，房價太高

2026-09-06 • via Nuitee
H
Hiroko • solo_traveller • jp
9
ゆったり小樽旅
Pros:

フロントの方が皆さま感じがよかったです。
お部屋は綺麗で快適でした。
小樽駅から近く、コンビニが近くにあり便利でした。
ありがとうございました！

Cons:

ございません。

2026-09-05 • via Nuitee
S
SAKURA • solo_traveller • jp
10
2026-09-04 • via Nuitee