OMO5 Otaru by Hoshino Resorts

Hotels
•
OMO
8.4 (1263 reviews)
1-6-31 Ironai , Otaru , jp
+81 50-3134-8095

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean and neat rooms
Friendly staff
Great location
Nice breakfast options
Cons:
Uncomfortable beds
Musty room smell
Limited amenities
Small rooms for luggage

Categories

Cleanliness
8.06
Several reviews noted cleanliness positively, but some guests mentioned musty odors, affecting their perception.
Service
9.03
Guests reported friendly staff and great service overall.
Location
9.07
The hotel is conveniently located near attractions and public transport.
Room Quality
8.02
Rooms varied in quality; some guests praised spaciousness while others noted discomfort due to bed quality.
Amenities
7.55
Limited amenities were mentioned, such as the lack of a microwave and small room size for luggage.
Value for Money
8.51
Most guests felt they received good value considering the pricing and quality of service.
Food and Beverage
8.56
Reviews highlighted quality food options, especially breakfast.
Overall Experience
8.43
Overall, guests enjoyed their stay with a few areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:39

Property Description

Luxurious Amenities and Convenient Location

Discover the perfect blend of luxury and convenience at OMO5 Otaru by Hoshino Resorts. Indulge in our well-appointed rooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a delicious buffet breakfast and unwind at the on-site restaurant and bar. With ski-to-door access and ski equipment hire available, adventure is just steps away.

Exceptional Service and Multilingual Staff

Experience top-notch service with our multilingual staff fluent in English and Japanese. Whether you need assistance or local recommendations, our team is dedicated to making your stay memorable.

Prime Location and Easy Access

Ideally located just 700 meters from Otaru Station, our 4-star hotel offers easy access to nearby attractions and ski slopes. Book your stay at OMO5 Otaru by Hoshino Resorts for a delightful and hassle-free experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1263 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.43
M
MORIKAGE • couple • jp
8
また利用します。
Pros:

綺麗で清潔でした。

Cons:

大浴場があれば、goodでした。

2026-08-08 • via Nuitee
Y
Yunju • family_with_children • tw
8
飯店結合當地的活動很推薦
Pros:

洗澡的水壓很棒，飯店的三角市場活動很好，早餐好吃，晚上音樂盒煤氣燈很有氣氛

2026-08-08 • via Nuitee
C
CHEN HSIU • couple • tw
8
Pros:

夜間的音樂盒欣賞和早餐

Cons:

我的房間完全沒有景

2026-08-08 • via Nuitee
S
Suhou • family_with_children • tw
8
2026-08-07 • via Nuitee
Y
Yichun • family_with_children • tw
8
復古的感覺很棒！
Pros:

地點方便，走到運河跟車站附近都蠻快的，斜對面就有一個全家。
這次住的是老建築改建的這一棟，有種復古感很喜歡！

Cons:

房間真的偏小

2026-08-07 • via Nuitee
山田 • family_with_children • jp
6
普通
Pros:

綺麗だった

Cons:

値段の割には普通だったかな

2026-08-05 • via Nuitee
H
Hsiao Man • family_with_children • tw
10
2026-08-05 • via Nuitee
G
Grace • couple • au
10
2026-08-03 • via Nuitee
R
Rina • couple • ch
6
2026-07-25 • via Nuitee
N
ninokata • extended_group • jp
5
残念
Pros:

観光する先に歩いていける

Cons:

星野リゾートの名に期待しすぎていたか…
お風呂がなくシャワーだけだったところ

2026-07-22 • via Nuitee
K
kenichi • solo_traveller • jp
7
Pros:

駅近、観光場所の中心部で誰にでも好まれるのではないかと思います。

Cons:

大浴場があればなお良いです

2026-07-21 • via Nuitee
S
Su jane • extended_group • tw
9
Pros:

衛浴很乾淨，住宿地點超讚，離運河很近，逛街也很方便。

2026-07-20 • via Nuitee
N
norio • extended_group • jp
10
満足
Pros:

職員の方達の表情、笑顔、明るい印象、街の情報の説明が豊富で参考になり、説明を受けた所へ実際に行ってみた。
パジャマやバスタオルが良かった。
朝食が美味しかった。
あいにく雨だったが、貸し出しの傘がありがたかった。

2026-07-20 • via Nuitee
M
Matsuo • couple • jp
10
2026-07-19 • via Nuitee
K
Koichi • extended_group • jp
8
2026-07-18 • via Nuitee
C
Claudia Anne • couple • sg
6
We stayed on the older site. Loved the set up but getting to my room meant walking through the lobby and then going thro
Pros:

The location - walking distance to everything really.

Cons:

Parking was limited but grateful we had parking within the hotel.

2026-07-17 • via Nuitee
Y
Y • couple • jp
7
2026-07-14 • via Nuitee
C
Chen • extended_group • tw
8
2026-07-12 • via Nuitee
C
Chin Hung Lin • couple • tw
9
Pros:

接待服務很好且友善，也有付費配合的停車場

Cons:

洗烘衣設備只有兩組，如果遇到尖峰時刻會需要長時間等待

2026-07-11 • via Nuitee
S
Sacha • couple • ch
8
Letto comodo, bagno ampio ma camera piccola
Pros:

La struttura, nel suo insieme, è bella. Letto e materasso erano comodi. Ampio e confortevole il bagno. Personale gentile e disponibile.

Cons:

La camera (120) era un po’ angusta, piccola e con vista sulla reception. Peccato!

2026-07-10 • via Nuitee