Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Nice amenities
Cons:
Small rooms
Lack of food service
Breakfast limitations

Categories

Cleanliness
8.08
The hotel was beautiful and clean.
Service
8.75
Staff was very friendly and provided great service.
Location
8.59
Well located in a quiet area.
Room Quality
7.54
Rooms were small and had some issues, like no smart TV.
Amenities
8.07
Great gym and pool facilities.
Value for Money
8.03
Good value for the amenities offered.
Food and Beverage
7.58
Breakfast was plentiful but there were limitations.
Overall Experience
8.15
Overall a good stay with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:05

Property Description

Luxurious Accommodation

Motto By Hilton Tulum, located in Tulum just 2.1 km from South Tulum Beach, offers a luxurious stay with modern amenities. Each room features air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Some rooms even boast stunning pool views and a patio for relaxation.

Top-Notch Facilities

Guests can enjoy a range of facilities including an outdoor swimming pool, fitness centre, and a garden. The hotel also provides free private parking, a 24-hour front desk, a restaurant, and a bar for ultimate convenience and relaxation.

Convenient Location

Situated near Tulum's top attractions, such as the Tulum Archeological Site and Tulum Bus Station, and just 78 km from Cozumel International Airport, Motto By Hilton Tulum offers a prime location for exploring the area.

Book your stay at Motto By Hilton Tulum for an unforgettable experience!

Important information:

Please note that pets will incur an additional charge of USD 45 +Tax per day, per pet.

Breakfast-inclusive rates consist of breakfast for adults and up to 2 children aged up to 5 years.Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 8.08
Service: 8.75
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.15
M
Maike • family_with_children • de
10
2026-09-10 • via Nuitee
M
Maike • family_with_children • de
10
Pros:

Top modern Hotel, Great staff, especially Marco

2026-09-10 • via Nuitee
K
Kıvanç • solo_traveller • tr
3
Pros:

The staff are extremely helpful and well-intentioned. The food is delicious, though the breakfast isn't filling. It is reasonably priced considering the quality.

Cons:

"Sustainability" is just an excuse to cut costs. There is no water in the rooms; you have to get it from the dispenser in the lobby. If the goal were truly environmental protection, they would use glass bottles.
The rooms are tiny, and the air conditioner is positioned so that it blows directly onto you while you sleep. There is very little space to hang clothes, and nowhere to hang a towel in the shower. There are protrusions on the bottom of the swimming pool that can scratch swimmers' feet.

Don't be fooled by the "Hilton" name; the room is essentially just four walls and a ceiling.

Some rooms face another wall—be sure to ask about this specifically when booking.

The complimentary breakfast is pointless; it doesn't even fill you up. For example an additional quarter-slice of avocado costs an extra 40 pesos.

2026-09-02 • via Nuitee
K
Kayhan • couple • tr
5
Cons:

Too small rooms, there re no water to drink in rooms.

2026-08-31 • via Nuitee
G
Gabriele • extended_group • it
8
2026-08-27 • via Nuitee
J
Joseph • couple • it
8
2026-08-24 • via Nuitee
A
alberto • solo_traveller • it
9
Buon soggiorno
Pros:

Camera molto bella, piccola ma funzionale.
Ben arredata. Rooftop incantevole con piscina, palestra e bar.
Sala colazioni molto accogliente.
Parcheggio disponibile e sorvegliato, posizione ottima per le attrazioni dell'area.

Cons:

Colazione servita in tempi molto lunghi e molte cose sono a pagamento, la prima mattina i pancake sono arrivati bruciati.

2026-08-22 • via Nuitee
C
Claudio • couple • it
6
Decent stay
Pros:

Decent value for money

Cons:

Small room without proper air circling
Bad location
Very slow service for breakfast
Small bed attached to the wall (not hygienic)

2026-08-20 • via Nuitee
C
Cante • family_with_children • it
10
2026-08-17 • via Nuitee
L
lidia • family_with_children • it
6
2026-08-17 • via Nuitee
P
Piet • couple • nl
10
2026-08-14 • via Nuitee
T
Tomasa • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada , todo me gustó. GRACIAS.

2026-08-13 • via Nuitee
J
Joao Around The World • couple • pt
8
2026-08-12 • via Nuitee
M
Michael • family_with_children • de
9
Gutes Hotel für einen Tulum Besuch
Pros:

Insgesamt sehr empfehlenswert. Wir haben hier für vier Tage übernachtet und hatten ein Zimmer mit Verbindungstür (quasi zwei Zimmer) gebucht. Die Sauberkeit war top und das Personal durchweg sehr freundlich.
Die zwei Swimmingpools auf dem Dach gehören definitiv zu den Highlights des Hotels. Auch das große, voll ausgestattete Fitnessstudio ist ein absoluter Pluspunkt.
Positiv hervorzuheben ist die kostenlose und sichere Tiefgarage für den Mietwagen. Die Gegend bietet einige gute Restaurants und zählt unserer Meinung nach zu den ansprechenderen Ecken von Tulum.

Cons:

Die Poolmöbel könnten ein Upgrade vertragen – insbesondere fehlte es an Sonnenschirmen. Auch das Frühstück (je nach Tag mal Buffet, mal à la carte, ohne erkennbares System) dürfte gerne etwas besser und vielfältiger ausfallen.

2026-08-11 • via Nuitee
L
Laure • extended_group • fr
4
2026-08-09 • via Nuitee
H
Helena • couple • es
9
.
Pros:

Habitación y piscina y gym

Cons:

Desayuno

2026-08-08 • via Nuitee
J
Jannie • family_with_children • dk
8
Pros:

Komfortable.

Cons:

Staff not so friendly

2026-08-07 • via Nuitee
J
Jimenez • family_with_children • mx
8
Necesario
Pros:

La ubicación, la limpieza

Cons:

Los colchones muy incómodos

2026-08-07 • via Nuitee
A
Azim Onur • couple • de
7
Zwei Tage Tulum, gute Lage um die Ruinen zu besuchen.
Pros:

Nettes Personal.

Der Pool auf dem Dach ist nett.

Cons:

Das Klappbett war etwas unbequem und hat bei jeder Bewegung geknackt. Die Zimmer sind generell sehr hellhörig. Es gibt viel zu wenig Möglichkeiten etwas aufzuhängen, vor allem wenn das Zimmer so klein ist. Für zwei Gäste mit zwei großen Koffern stelle ich es mir etwas schwierig vor :)
Das Preis-Leistungs-Verhältnis für das Frühstück ist leider nicht gut. Das angepriesene Verzehrguthaben hilft bei zwei Personen nur wenig.

2026-07-21 • via Nuitee
A
ANA LILIA MIREYA • couple • mx
10
Cons:

El precio de las bebidas alcohólicas excesivamente caro

2026-07-14 • via Nuitee