Apartahotel Altos de la Sabana

Hotels
8.2 (288 reviews)
av 5 Calle 36 , San José , cr

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Broken elevator

Categories

Cleanliness
6.16
Multiple complaints regarding cleanliness, including dirty bathrooms and the presence of cockroaches.
Service
9.63
General praise for customer service and staff friendliness.
Location
9.17
Noted as an excellent location with good access.
Room Quality
8.12
Rooms were spacious and comfortable, but issues with cleanliness affected the rating.
Amenities
7.65
Some issues with amenities like the elevator and provided towels.
Value for Money
9.11
Good value compared to other properties and judged reasonable by several guests.
Food and Beverage
7.66
Mixed reviews on breakfast quality, including complaints about food being undercooked.
Overall Experience
8.13
Overall experience affected by issues in cleanliness but noted positives in customer service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:52

Property Description

City Views and Terrace: Enjoy stunning views of the city from our terrace, perfect for relaxing and unwinding after a day of exploring.

Comfortable Rooms with Modern Amenities: Our air-conditioned rooms are equipped with free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for all guests.

Convenient Location: Situated near La Sabana Metropolitan Park and Estadio Nacional de Costa Rica, our hotel offers easy access to popular attractions and the airport for a seamless travel experience.

Experience all this and more at Apartahotel Altos de la Sabana - book your stay now for a memorable trip!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 288 reviews
Cleanliness: 6.16
Service: 9.63
Location: 9.17
Room Quality: 8.12
Amenities: 7.65
Value for Money: 9.11
Food and Beverage: 7.66
Overall Experience: 8.13
J
Jose A. Barrera solo_traveller cr
8
Bien para pasar la noche
Pros:

Ubicación, limpieza, comodidad y fácil checkin 24/7.

Cons:

Amabilidad de la recepcionista del 28/5 por la mañana deja mucho que desear.

2026-05-28 via Nuitee
M
Mariana solo_traveller es
8
Very decent budget option with good essentials
Pros:

If you need 1 night in San Jose and don’t intend to spend any extra time at the hotel, this is a great option. It’s very well located, it’s clean and people are nice. Rooms and wcs are decent size, good bed and have ac. I thought value for money this was a good deal. Would book again!

Cons:

They have no water nor coffee or anything amenities wise. Don’t expect anything other than the bare minimum. My room didn’t even have a shower mat to step out of the shower into.

2026-05-24 via Nuitee
N
Nathalie Tello solo_traveller cr
9
2026-05-18 via Nuitee
E
Esquivel Arce couple cr
8
Good place, near from everything and excellent breakfast
Pros:

Breakfast was awesome!

2026-05-18 via Nuitee
N
Natalyn María family_with_children cr
5
Pros:

todo

Cons:

nada

2026-05-13 via Nuitee
J
Jose couple cl
10
Buen hotel , Pura vida
Pros:

Limpieza, amabilidad del personal, los desayunos muy buenos

Cons:

El Parking un poco desordenado

2026-05-13 via Nuitee
S
Steven solo_traveller cr
10
2026-05-10 via Nuitee
P
Pablo couple es
9
Bien calidad-precio
Pros:

Es un alojamiento cómodo, que calidad-precio cumple con lo que te esperas al verlo en las fotos, la habitación era suficientemente espaciosa para poder ir con equipaje y que no sea un incordio andar por la habitación. Lo recomiendo.

2026-05-09 via Nuitee
T
Tito couple cr
7
En el baño hay un daño importante y el agua ha dañado la pared y el techo
Pros:

No estuvo la habitación por la cual hice la reserva

Cons:

La habitación que me dieron tenía un problema en la ventana y entraba el agua.

2026-05-05 via Nuitee
C
Chinchilla Granados couple cr
10
2026-04-30 via Nuitee
L
LUISALTER family_with_children cr
3
2026-04-29 via Nuitee
M
Matarrita Roman solo_traveller cr
10
Un lugar de descanso
Pros:

Siempre es un gusto visitar este hotel.

Cons:

Todo en orden.

2026-04-26 via Nuitee
C
CERDAS solo_traveller cr
7
2026-04-26 via Nuitee
C
Carlos solo_traveller cr
9
2026-04-25 via Nuitee
G
Gabriela solo_traveller hn
5
2026-04-21 via Nuitee
V
Valery couple cr
10
2026-04-17 via Nuitee
P
Paolo couple ca
4
it was the cheapest in the area, La Sabana, everywhere else, crime is up, no choice
Pros:

Great location, but that is it, front door is locked, need to buzz in, but after hours, if you go out and no one at front desk, then you have to wait for some adolescent looking young person, (staff) to finally show up and let you in, in case you forget your card.
Restaurant in front, fantastic food and coffee, completely separate owner from the office, thank GOD!!

Cons:

''Kids'' running the staff reception front desk, need someone who speaks English, even broken, instead of face pinned on their cell phone., probably 16 year old kids during after hours,,,

La Sabana supposed to be safe, other hotels are 4X the price!!, talk about a tourist trap!!!, no choice since this was the cheapest,

and the view was ok, lots of traffic whizzing by, so much for speed bumps, could use more, security at night would be present, but then, $$$$ mentality, did not see any around, only at the grocery store if your brave enough to walk there at night!!
Noise party next door, 12 midnight, waited 2-3 hours for it to stop, when I finally found someone, no one at front desk,
dope smell outside,
The shower splashed water all over the place, had to use towels to pick up water, then had to ask staff for more towels, since room had only 2 towels, no extras,

Cable TV did not work, asked staff, they did not know, only a friend of the staff came into the room and actually found the issue, staff could not reprogram, communication problem, could not talk to staff, no English speaking at all, my Spanish is limited.

You would think being downtown in a tourist area, during high season, they would be bilingual, even limited English, not expecting university level English, even grade 3 level English would suffice and my grade 3 Spanish, would suffice, regarding towels, cable tv, noise issues, water issues, etc,, It would be fun for both!!, but did not happen,

2026-04-16 via Nuitee
S
Steven solo_traveller cr
8
2026-04-13 via Nuitee
O
Oscar solo_traveller cr
9
2026-04-13 via Nuitee
R
Ronald solo_traveller tt
3
Pros:

The staff were very helpful.

Cons:

Elevator was not working, had to carry bags up 4 flights of stairs and the room was extremely small.

2026-04-11 via Nuitee