Hilton Garden Inn Kyoto Shijo Karasuma

Hotels
•
Hilton Garden Inn
9 (793 reviews)
397 Gojo Karasuma Cho,Karasuma-dori , Kyoto , jp
+81 75-320-5111

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Outstanding service
Excellent location
Comfortable rooms
Good amenities
Delicious breakfast
Cons:
Cleanliness issues reported
Perceived as overpriced by some

Categories

Cleanliness
7.89
Reviews noted issues with room cleanliness, including unvacuumed conditions and unclean glasses.
Service
9.86
Many reviews emphasized outstanding service from staff, who were warm and attentive.
Location
9.4
Multiple reviews praised the hotel's convenient location near transportation and attractions.
Room Quality
8.85
Rooms are described as comfortable and spacious, but one review noted the family room was not spacious enough.
Amenities
9.38
Reviewers generally found the amenities to be above expectations, especially for family stays.
Value for Money
8.34
One review indicated that the hotel felt overpriced given the cleanliness issues.
Food and Beverage
8.89
Positive feedback on breakfast options, although gluten free options could be improved.
Overall Experience
9.36
Overall guest experiences were very positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:11

Property Description

Central Location
Located in the heart of Kyoto, Hilton Garden Inn Kyoto Shijo Karasuma offers a convenient stay for guests looking to explore the city. Situated near popular attractions and the conference hall, guests can easily immerse themselves in the local culture.

Modern Amenities
With a fitness centre, free WiFi, and a restaurant on-site, guests can enjoy a comfortable and convenient stay. The air-conditioned rooms are well-equipped with essential amenities such as a flat-screen TV, safety deposit box, and private bathroom, ensuring a relaxing experience.

Multilingual Staff and Breakfast
Guests can start their day with a delicious buffet breakfast and receive assistance from the multilingual staff fluent in German, English, Japanese, and Chinese. Whether for business or leisure, Hilton Garden Inn Kyoto Shijo Karasuma caters to all needs.

Book your stay at Hilton Garden Inn Kyoto Shijo Karasuma for a memorable experience in Kyoto.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 793 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.85
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.36
E
elif • couple • tr
7
2026-07-25 • via Nuitee
G
Gottfried • solo_traveller • ch
10
Pros:

An diesem Hotel gibt es nichts auszusetzen. Gute ruhige Lage. Gutes Frühstück

2026-07-24 • via Nuitee
G
Gustavo • family_with_children • ar
9
EXCELENTE OPCION EN KYOTO
Pros:

Excelente ubicación, atención del personal, muy bien desayuno

2026-07-24 • via Nuitee
T
Theodora • family_with_children • au
9
Great location, nice rooms
Pros:

Great location, clean and nice rooms

Cons:

The breakfast was average and not as good at other hotels in japan

2026-07-22 • via Nuitee
L
Lukasz • family_with_children • pl
10
2026-07-21 • via Nuitee
S
Stefan • family_with_children • pl
7
Pros:

Bardzo dobra lokalizacja. Czysto.

Cons:

Minus- śniadania- ciężko było zastać jajecznicę, na której nam zależało ( ciągle brakowało). Na zdjęciu pokoju nie było tego widać, ale okno mialo nieprzezroczystą szybę, więc pokój pomimo któregoś piętra był jak w piwnicy- bez światła dziennego. Wiedząc o tym, wybralibyśmy inny hotel. Było to dość przygnębiające

2026-07-20 • via Nuitee
A
Andre • family_with_children • pt
9
Kyoto em família
Pros:

Localização e quarto.

2026-07-20 • via Nuitee
A
Aamir • couple • ae
9
2026-07-19 • via Nuitee
J
John • extended_group • au
8
Very comfortable hotel in great location.
Pros:

Lovely buffet breakfast with large choice of dishes. Good location, near railway station, with a direct line to conference location. Near nice restaurants and tourist sites nearby. Helpful and courteous staff.

Cons:

Can't think of anything that I was particularly disappointed with. Room had everything I needed, and everything was working. Pleasant enough outlook without being particularly prepossessing.

2026-07-19 • via Nuitee
M
Miao • family_with_children • nz
10
2026-07-19 • via Nuitee
V
Vanessa • solo_traveller • il
9
2026-07-18 • via Nuitee
L
Leandra • family_with_children • br
10
2026-07-13 • via Nuitee
I
ilan • couple • il
10
מעולה!!!
Pros:

הכל!!!

Cons:

הכריות פחות נוחות

2026-07-12 • via Nuitee
C
Cynthia • family_with_children • gu
9
We were charmed by the location, friendliness of staff and the cleanliness of of the facilities.
Pros:

The location was convenient for walking to shops, restaurants and convenience stores. I enjoyed the tree-lined street It was a busy street but not noisy.

2026-07-11 • via Nuitee
E
Emilia • couple • au
9
We had an enjoyable stay, the room felt spacious, clean, comfortable with a touch of class. The staff were all helpful a
Pros:

Very comfortable spacious room that was well thought out.
Comfortable and bed
Lovely contemporary interior
Clean room
Location good
Staff friendly and helpful
Laundry facilities very good

Cons:

Difficult to connect to TV at times, very limited with English channels.

2026-07-11 • via Nuitee
J
Jenkie • family_with_children • jp
10
Excellent service and a relaxing stay. Highly recommended! ⭐
Pros:

The ambiance and the staff they are so polite.

Cons:

nothing

2026-07-07 • via Nuitee
E
Ewelina • family_with_children • pl
10
Great hotel
Pros:

Great location, near to railway station and Nishiki Market and Gion. Tasty breakfast. Coffee and water available all day long. Comfortable stay.

2026-07-05 • via Nuitee
V
Vivek • family_with_children • in
9
2026-07-05 • via Nuitee
E
ERDEM • family_with_children • tr
10
2026-07-05 • via Nuitee
N
nick • couple • gb
9
Nice comfortable hotel in a quiet area
Pros:

Good quiet location in Kyoto about 20 mins walk from the busy centre and about 15 mins from Kyoto station. The breakfast was very good and varied and the room was clean and comfortable. There was a smart TV in the room but you may need to speak to reception to access it because the on screen instructions were in Japanese. The staff were very helpful, polite and friendly. The laundry room was an asset and easy to use.

Cons:

I enjoyed it here. I have nothing negative to say.

2026-07-04 • via Nuitee