Facilities

Elevator
Television in common areas
Free breakfast
Front desk (limited hours)
Smoke-free property
Snack bar/deli
Free self parking
Free English breakfast
Secured parking
Walkway to water
See all facilities

Review Highlights

Pros:
Friendly staff
Charming hotel atmosphere
Cons:
Poor housekeeping
Inconvenient location for city access

Categories

Cleanliness
10
Complaints about housekeeping and fines related to cleanliness.
Service
10
The staff is very friendly and helpful to tourists.
Location
10
Far from the city center but directly at the beach.
Room Quality
10
General comfort but issues with room service.
Amenities
10
Nice getaway hotel with charm and a pool.
Value for Money
10
Perceived value affected by the service issues.
Food and Beverage
10
No specific mentions, default rating for the hotel tier.
Overall Experience
10
Mixed feelings due to service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:22

Property Description

Luxurious Spa Experience: Indulge in massages and facials to rejuvenate and relax during your stay.

Delightful Dining Options: Enjoy a delicious meal at the restaurant, grab a snack at the cafe, or sip on your favorite drink at the bar/lounge.

Prime Location and Convenience: Nestled in Sunset Beach, our hotel offers easy access to popular beaches and key attractions, ensuring a memorable stay.

Ready to experience luxury and comfort at SOUL Atlantic Palms? Book your stay now and elevate your Cape Town getaway.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
J
James
10
Pros:

Nice place. Would go back again.

2025-09-30 • via Nuitee
C
Carsten • partner
10
Pros:

Nice get away hotel with charme. Directly at the beach with pool. Not everything is perfect but I prefer real humans around me.

2025-08-22 • via Nuitee
K
Kudakwashe
8
Pros:

The staff is very friendly and helpful to tourists.

2025-08-19 • via Nuitee
M
Maher
6
Pros:

Far from the city center, the waterfront Although it is more like a resort and not a hotel, the room service did not do their job until I complained to them, and then I was inundated with violations, including a smoking violation despite the cold weather where the temperature reaches 5C outside, and they ask you to go out and smoke outside, and a fine for spilling tea or coffee on the bedspread and not the mattress. I have never had a fine imposed on me in any hotel for spilling tea or juice on the mattress by mistake. In general, an experience that will not be repeated.

2025-08-12 • via Nuitee
Y
yolandy
10
Awesome stay
Pros:

Great venue, lovely rooms and excellent staff. Will definitely visit again.

2025-03-10 • via Nuitee
A
Aneury • partner
10
Pros:

This property was located further out than expected due to the traffic going to all the tourist sites like Lions head, Cape of good Hope, etc. But if you are okay with a 30-40 Uber/Taxi ride then it’s an excellent place to stay. The staff was amazing, and even while they were short staffed they did an amazing job. I upgraded to Studio 3 since it was available and was worth every dollar spent. The Mountain View’s, ocean view and the amazing sunsets made it all worth it. This place offers a simple walk onto the beach, a nice relaxing pool area to enjoy, and breakfast every morning along with the option of dinner being cooked upon request. It is located in a very upscale neighborhood, which is very safe to walk/jog around during the morning or evening hours. This property will not disappoint if you are looking for a relaxing time!

2024-04-28 • via Nuitee
W
Wilma
10
Pros:

Super vriendelijk personeel , prachtige kamers.

2023-12-12 • via Nuitee