citizenM Chicago Downtown

Hotels
CitizenM
8.9 (5369 reviews)
80 East Wacker Place , Chicago , us

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High-quality breakfast
Comfortable rooms
Cons:
Cleanliness issues in lobby
Small room sizes

Categories

Cleanliness
8.24
Some reviews mentioned cleanliness issues in the lobby and room.
Service
9.21
Many reviews praised the staff as friendly and helpful.
Location
9.75
Excellent location was frequently highlighted as a benefit.
Room Quality
8.2
Rooms were described as cute but some found them small.
Amenities
8.73
Amenities were considered adequate but some noted limited bar options.
Value for Money
8.69
Overall value was recognized as good for the price paid.
Food and Beverage
9.24
Breakfast was mentioned positively, indicating good quality.
Overall Experience
9.11
General sentiment across reviews showed satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:41

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.9
Based on 5369 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.11
W
William solo_traveller us
9
Perfect place to stay in downtown Chicago.
Pros:

Perfect location. Near Michigan Avenue and the river.

Cons:

We liked everything about it

2026-07-11 via Nuitee
A
Ana Sofia solo_traveller us
9
2026-07-11 via Nuitee
M
Mohamed solo_traveller ch
9
2026-07-10 via Nuitee
F
Fiona couple ie
9
2026-07-09 via Nuitee
S
Sruthi solo_traveller us
9
2026-07-08 via Nuitee
E
Erica solo_traveller us
10
Pros:

The location was wonderful. Walking distance to everything. I didn't mind the cute bed at all. Me and my fiance slept with our feet towards the TV so we didn't have to crawl over each other. The bed is huge .

Cons:

The bar staff act like you are regulars. Didn't explain anything about food. Zero personality. There was one girl on the very first day that was really nice but she was going on vacation so we didn't see her anymore. The women were at least nice to my fiance. Maybe because he was paying.

2026-07-08 via Nuitee
G
GABRIELA couple ar
9
Pros:

La ubicación, muy moderno

Cons:

La habitación un poco chica

2026-07-08 via Nuitee
P
Pedro couple us
8
Recordad mis recuerdo de Chicago yo viví entre los años 1965 al 1975.
Pros:

No use el restaurante.

Cons:

La habitación es muy caliente por las noches.

2026-07-08 via Nuitee
D
Dylan family_with_children us
10
2026-07-08 via Nuitee
P
Paul couple nl
9
2026-07-07 via Nuitee
J
Jennifer family_with_children us
10
Pros:

The location, amenities, decor, and service were spectacular. I was surprised that it was a SMART room, everything electronic is on an iPad next to the bed. Cool light features, choose your mood. The room is micro, but extremely well thought out, very quiet and very comfortable bed. I didn't even notice that one of the drawers was a fridge. I also enjoyed the outdoor space looking on to Michigan Avenue. Looking forward to staying again!

Cons:

all good

2026-07-07 via Nuitee
M
Mark couple us
9
2026-07-07 via Nuitee
T
Turell couple us
8
2026-07-07 via Nuitee
A
Andrea couple us
9
2026-07-06 via Nuitee
T
Tracy couple us
7
It was a pretty good experience
Pros:

I love the artwork. The customer service was excellent.

Cons:

Did not have any parking at the property nowhere to put our clothes no drawers

2026-07-06 via Nuitee
C
Crystal solo_traveller us
5
Great location small rooms fridge didn’t work for the price and size everything should work upon arrival
Pros:

The location was great

Cons:

The rooms are super small

2026-07-06 via Nuitee
T
Tastarday couple us
10
2026-07-06 via Nuitee
J
Jack couple us
10
2026-07-06 via Nuitee
H
Hunter couple us
10
2026-07-06 via Nuitee
A
Anjelia couple us
8
2026-07-05 via Nuitee