citizenM Chicago Downtown

Hotels
8.9 (5452 reviews)
80 East Wacker Place , Chicago , US
+1 312-248-7455

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
High-quality breakfast
Comfortable rooms
Cons:
Cleanliness issues in lobby
Small room sizes

Categories

Cleanliness
8.24
Some reviews mentioned cleanliness issues in the lobby and room.
Service
9.21
Many reviews praised the staff as friendly and helpful.
Location
9.75
Excellent location was frequently highlighted as a benefit.
Room Quality
8.2
Rooms were described as cute but some found them small.
Amenities
8.73
Amenities were considered adequate but some noted limited bar options.
Value for Money
8.69
Overall value was recognized as good for the price paid.
Food and Beverage
9.24
Breakfast was mentioned positively, indicating good quality.
Overall Experience
9.11
General sentiment across reviews showed satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:41

Property Description

Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.

The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Guest Reviews

8.9
Based on 5452 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 9.24
Overall Experience: 9.11
R
Regina • couple • us
10
Great stay and wonderful location
Pros:

Location is excellent, always like the upbeat vibe of this hotel chain, hreat breakfast on site

Cons:

Would have loved the option of a lower pillow

2026-09-12 • via Nuitee
B
Bonnie • couple • us
9
Great place would definitely book again.
Pros:

Great Location. Very clean

2026-09-11 • via Nuitee
K
Kelvin • solo_traveller • us
10
2026-09-11 • via Nuitee
L
LeAndra • couple • us
9
2026-09-10 • via Nuitee
E
Erica • couple • us
2
Would not stay again
Pros:

The location was good and the stay was nice but I did all the check in and check out process . Wouldn’t stay again

Cons:

The room was small , the air was mid to say the least , sheets always felt wet , there were stains all over the sheets and pillows , the toilet paper wasn’t even knew but looked like it was left over from the previous stay. Would not recommend

2026-09-09 • via Nuitee
T
Taylor • solo_traveller • us
10
2026-09-09 • via Nuitee
M
Michael • couple • us
3
Torture chamber. Worst hotel experience of my life. Could not spend any time in the room. Stressful.
Pros:

Location

Cons:

AC was broken. Puddle on the floor the size of a bucket of water and the offer to remedy the situation was a few extra towels and a fan.

2026-09-09 • via Nuitee
V
Vendrell • couple • mx
1
Cons:

la habitación esta pésima, eso de brincar o que te brinque tu pareja esta muy mal. el baño muy pequeño

2026-09-09 • via Nuitee
C
Chompunut • solo_traveller • us
10
Pros:

- Great location
- Clean, modern, minimalistic
- Mood changing lights in the bathroom

2026-09-08 • via Nuitee
A
Abbott • couple • us
10
2026-09-08 • via Nuitee
J
Joelle • couple • au
10
Chicago, we love you! Citizen M was a treat too
Pros:

centrally located, good amenities and clean and spacious room

2026-09-07 • via Nuitee
T
Thomas • couple • de
9
2026-09-06 • via Nuitee
D
Denis • couple • it
9
2026-09-06 • via Nuitee
D
Deborah • couple • gb
10
Great accomodation, location and service.
Pros:

Excellent location and facilities. The staff were exceptional.

Cons:

Nothing.

2026-09-05 • via Nuitee
S
Simon • extended_group • gb
9
Great
2026-09-05 • via Nuitee
H
HYE SOO • couple • kr
7
2026-09-04 • via Nuitee
L
Lucía • solo_traveller • es
9
Pros:

La ubicación

Cons:

Todo el mundo podía entrar al lobbie del hotel y a veces te encontrabas homeless dentro.

2026-09-03 • via Nuitee
A
Aleferreira201001 • couple • us
8
2026-09-02 • via Nuitee
F
Farzaneh • solo_traveller • us
10
2026-09-02 • via Nuitee
A
Audrey • couple • us
8
2026-09-02 • via Nuitee