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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Business center
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Heating
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Shared lounge/TV area
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Wheelchair accessible
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Allergy-free room
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Modern Amenities
citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.
Vibrant Social Spaces
Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.
Prime Location
Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.
We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
Breakfast is available from 6am to 11am at $18.95 plus taxes.
Late check-out fee from 2pm is $69 plus taxes.
The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
The place was right off Michigan Ave and so convenient. You are right by a 7-Eleven store and Walgreens is not far. The hotel is on Wacker Place so it is more easily accessible to Uber/Lyft or taxis than Wacker Drive. The place was clean and the staff were very helpful. The main floor was always busy and folks were having a good time. Other guests were respectful and friendly. Every staff member greeted us and wanted to help if we needed it. They were very present.
Our room had a nice sized bathroom and we were able to acess both sides of the bed, which I learned is not always the case.
The gentleman at their check-in table was very helpful and honest about the limitations of the air conditioning system and immediately offered us a strong fan to help us stay cool. He also called to get replacement towels brought to the room since we were keeping the floor dry with ours. There is a bar and a small refrigerated spot on the main level to buy select beverages from the bar. The place is full of potential. It reminded me of hostels I stayed in years ago.
This hotel is not the kind if hotel we are used to and there were many things that will keep us from going back. The room is operated by a tablet. It controls the climate, the shades, the lights, the television. Turning on and off lights drove me crazy. I couldn't control just one light. Every light went on or off. You couldn't open one shade without the other. You couldn't raise or lower the inside and outside shades without all of them moving. There was a drawer, like one for clothes, that was supposed to act as a refrigerator, but barely kept our Gatorade cool. It would not keep medication or breast milk cold if needed. There's no ice machine. That was inconvenient.
Though not the fault of the hotel that it was 90+ degrees outside, the air conditioning did not cool our room and it dripped condensation on the floor making it slippery. All of this made it difficult to feel comfortable.
La ubicación
The location downtown, the easy access, the hotel simple as I like it….
Nothing
The location of this hotel is great. I like the bar in the lobby — food and drinks are both available, so we don't have to go out to eat.
The AC in my room isn't working well. It's been really hot in Chicago lately, and every time I get back to the room, it takes a long time for the AC to bring the temperature down even a little. Sometimes I even wonder if it's just because it's getting later in the day and cooling down outside, rather than the AC actually doing its job. I've reached out to staff several times, and each time they say it'll be fixed, "tomorrow." I've now stayed three nights with no resolution at all.
One of the bath towels had some stains on it, which was a bit of a challenge for someone who's slightly a neat freak.
bright gun decor
HVAC leaking no resolution rven after complains of
I like how they set up the decor in the lobby for the guests. Also the view out on the deck was nice as well.
They don't have the coolest air conditioning on really hot days. We had to get a box fan. The shower didn't get hot enough or enough water pressure n the tv barely worked.
Great location
Rooms very small
The tv did not work and the room was dripping water
The tv working.
CitizenM en plein cœur de Chicago. L’emplacement est magnifique et parfait pour découvrir la ville quelques jours.
Very cool space-significantly cooler than me. I loved the lounges and outdoor patio. The LED lights in the room were fun to play with.
No free coffee or tea. Something so inexpensive made a huge impact on our morning. No way to use the bathroom at night without disturbing my partner (lights).
The lobby was a nice space, the bed was very comfortable, great staff very accommodating
Rooms were on the smaller size for the price
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