Candeo Hotels Kumamoto Shinshigai

Hotels
•
Candeo Hotels
8.6 (3438 reviews)
Chuo-ku Shinshigai 8-7 , Kumamoto , JP
+81 96-327-8480

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Service inconsistencies
Cleanliness issues in common areas

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness in public areas.
Service
8.85
Issues with service quality were noted, but many praised the professionalism of the staff.
Location
9.09
Multiple reviews highlighted the central and convenient location.
Room Quality
8.54
Guests appreciated room comfort and amenities.
Amenities
8.57
Spa and onsen received positive mentions.
Value for Money
8.53
Generally seen as a good value for the overall experience.
Food and Beverage
8.68
Breakfast options were noted as diverse and delicious.
Overall Experience
8.45
Overall satisfaction was high, with some frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:15

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Candeo Hotels Kumamoto Shinshigai, featuring a sauna and hot tub to unwind after a day of exploring the city.

Multilingual Reception
Feel at ease with our reception staff fluent in English, Japanese, and Korean, ready to assist you with any inquiries or guidance needed during your stay.

Convenient Location
Situated within close proximity to iconic landmarks such as Kumamoto Castle and Suizenji Park, Candeo Hotels Kumamoto Shinshigai offers easy access to the city's popular attractions.

Experience comfort and convenience at Candeo Hotels Kumamoto Shinshigai - book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8.6
Based on 3438 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.68
Overall Experience: 8.45
J
Jason • family_with_children • au
8
2026-11-07 • via Nuitee
G
Gaël • solo_traveller • fr
10
2026-11-07 • via Nuitee
D
David • couple • es
10
2026-11-07 • via Nuitee
P
Pauline • extended_group • au
8
2026-11-06 • via Nuitee
M
Morineau • couple • fr
8
Séjour tout à fait agréable dans cet hôtel 4 étoiles !
Pros:

Le service, l’onsen et la literie.

Cons:

Le sèche linge ne marche pas bien

2026-11-06 • via Nuitee
R
Roger • family_with_children • au
9
Good location on onsen.
Pros:

It's in a central location, walkable to the excellent Castle, shops, arcades etc. It has a good onsen on the top floor that we used morning and night. Room was reasonable size for Japan ( we had a corner room). Close to our Toyota Rent a Car shop. We didn't have the breakfast.

Cons:

It's not close to the train station, but there are taxis that will get you there quickly

2026-11-06 • via Nuitee
B
Britta • couple • ch
8
Ok, Zummer schön, Bad weit unter Zummerniveau
Pros:

Schön eingerichtet, gute Lage

Cons:

Zu kleines Badezimmer (Plastik-Einbau)

2026-11-06 • via Nuitee
C
Cheng Chieh • couple • tw
9
交通方便就在櫻町巴士總站附近，走路三分鐘就有路面電車站，大浴場舒適，電梯難等且有團體客人
Pros:

大浴場十分舒服 還有烤箱

Cons:

電梯需要等蠻久的
因為有團體客人

2026-11-06 • via Nuitee
B
Barnabas • solo_traveller • sg
10
2026-11-06 • via Nuitee
D
Dominique • solo_traveller • fr
9
Très confortable mais un peu l’usine
Pros:

Le onsen sur le toit

Cons:

Hôtel gigantesque on se perd dans les couloirs

2026-11-05 • via Nuitee
I
I Ling • extended_group • tw
10
2026-11-04 • via Nuitee
S
Steven • couple • au
10
Larger rooms than everange for Japan. It was more like a suite.
2026-11-04 • via Nuitee
H
HSINYI • couple • tw
8
2026-11-04 • via Nuitee
H
HSINYI • couple • tw
8
Pros:

房間空間大，可代收包裹，退房時間11點，可付費延後到1點退房。

Cons:

入住三晚，早餐內容變化不大。櫃檯或房務英文溝通不太行

2026-11-04 • via Nuitee
F
Federico • family_with_children • it
9
2026-11-04 • via Nuitee
N
NOBUAKI • couple • jp
9
満足
Pros:

最上階SPA・モーニングレストランのロケーションがよかった。

Cons:

浴室脱衣場床の髪の毛の清掃頻度を増やした方が良い。

2026-11-03 • via Nuitee
J
Jangwook • family_with_children • kr
9
Pros:

무엇보다도 위치가 좋았습니다. 아침 식사도 훌륭했고, 대욕장 이용도 매우 만족했습니다.

Cons:

5월달에는 주차장이 하루에 700엔이었는데, 이번 10월 여행에는 1,300엔으로 올랐더군요. 가성비면에서 조금 아쉬웠어요.

2026-11-03 • via Nuitee
M
Mika • solo_traveller • jp
8
Pros:

商店街やコンビニも近く便利

Cons:

朝食が時間で振り分けられているのに長蛇の列で諦めた。

2026-11-02 • via Nuitee
T
TSUNG YU • family_with_children • tw
10
2026-11-02 • via Nuitee
H
Huaijen • couple • tw
9
2026-11-02 • via Nuitee