Candeo Hotels Kumamoto Shinshigai

Hotels
•
Candeo Hotels
8.6 (3438 reviews)
Chuo-ku Shinshigai 8-7 , Kumamoto , jp
+81 96-327-8480

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Service inconsistencies
Cleanliness issues in common areas

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness in public areas.
Service
8.85
Issues with service quality were noted, but many praised the professionalism of the staff.
Location
9.09
Multiple reviews highlighted the central and convenient location.
Room Quality
8.54
Guests appreciated room comfort and amenities.
Amenities
8.57
Spa and onsen received positive mentions.
Value for Money
8.53
Generally seen as a good value for the overall experience.
Food and Beverage
8.68
Breakfast options were noted as diverse and delicious.
Overall Experience
8.45
Overall satisfaction was high, with some frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:15

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Candeo Hotels Kumamoto Shinshigai, featuring a sauna and hot tub to unwind after a day of exploring the city.

Multilingual Reception
Feel at ease with our reception staff fluent in English, Japanese, and Korean, ready to assist you with any inquiries or guidance needed during your stay.

Convenient Location
Situated within close proximity to iconic landmarks such as Kumamoto Castle and Suizenji Park, Candeo Hotels Kumamoto Shinshigai offers easy access to the city's popular attractions.

Experience comfort and convenience at Candeo Hotels Kumamoto Shinshigai - book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8.6
Based on 3438 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.68
Overall Experience: 8.45
B
benoit • solo_traveller • be
9
Pros:

Nous avions chambre luxe familiale: 4 lits confortables de 1m10. Grande chambre.
Onsen avec vue sur la ville

Cons:

Présence d'un parking mais payant (en plus de réservation de chambre)

2026-08-29 • via Nuitee
N
Naoto • solo_traveller • jp
7
2026-08-29 • via Nuitee
A
Annamaria • extended_group • it
9
Confortevoke
Pros:

Le camere sono davvero ampie e il servizio onsen è molto buono. Forniscono tutti prodotti di bellezza. Colazione buona in stile giapponese

Cons:

La politica economica cleaning non è adatta ad una struttura di questo tipo che dovrebbe offrire una full cleaning tutti i giorni

2026-08-29 • via Nuitee
永吉 • extended_group • jp
10
Pros:

朝食おいしかったです。
部屋もとてもきれいでした。

Cons:

特になし

2026-08-28 • via Nuitee
M
MINGYUNG • solo_traveller • tw
5
2026-08-28 • via Nuitee
Y
YI RU • solo_traveller • tw
10
2026-08-28 • via Nuitee
P
pator • solo_traveller • jp
10
ガンバレ！熊本！
Pros:

ホテルの真横に有料だけどミニバンも駐車場できて
商店街やサクラマチクマモトが近くにあり
夜、出歩くのも楽しいしスパもあるので
とても良かったです。

Cons:

とくに無し。

2026-08-28 • via Nuitee
J
JoAnne • solo_traveller • us
10
Pros:

Love the Spa! Breakfast is excellent, many local foods.

2026-08-27 • via Nuitee
家蓁 • couple • tw
10
2026-08-27 • via Nuitee
M
Monica • solo_traveller • it
10
Ottimo e deluxe
Pros:

Pulitissimo perfetto camere grandi. noi abbiamo preso una tripla era quasi una suite con i divani. armadio+ guardaroba tantissimi "amenities" a disposizione. Onsen di ottimo livello. Colazione super Veramente un top hotel.in praticamente dentro la galleria dei negozi e ad un passo dal tram per stazione. Veramente bello e di lusso come rapporto qualità prezzo. Consigliatissimo

Cons:

Mi è piaciuto tutto.

2026-08-27 • via Nuitee
K
Katrina • solo_traveller • gb
10
2026-08-27 • via Nuitee
M
Maxime • solo_traveller • jp
9
2026-08-26 • via Nuitee
S
Shih • family_with_children • tw
8
Pros:

地點

Cons:

整潔度需要加強

2026-08-26 • via Nuitee
J
JUI-PING • couple • tw
10
很棒
Pros:

房間寬敞舒適，頂樓還有露天風呂

Cons:

飯店提供的停車位不夠 都沒地方停

2026-08-24 • via Nuitee
J
JUI-PING • couple • tw
10
2026-08-24 • via Nuitee
T
takami • solo_traveller • jp
8
Pros:

繁華街か近いので食事に行きやすかった
ホテルのスパはとても良かった
洗面台が2つあって4人で使用するのに助かった

Cons:

カードキーが使えないカードがあったので確認が必要
近くの駐車場が満車が多いので早めに行くべき

2026-08-24 • via Nuitee
T
Toshihiro • family_with_children • jp
10
2026-08-23 • via Nuitee
K
Kaoru • solo_traveller • jp
7
2026-08-23 • via Nuitee
J
Jing Ming • solo_traveller • tw
9
Pros:

very good

2026-08-21 • via Nuitee
文蓉 • couple • tw
10
2026-08-20 • via Nuitee