Candeo Hotels Kumamoto Shinshigai

Hotels
•
Candeo Hotels
8.6 (3332 reviews)
Chuo-ku Shinshigai 8-7 , Kumamoto , jp
+81963278480

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Service inconsistencies
Cleanliness issues in common areas

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness in public areas.
Service
8.85
Issues with service quality were noted, but many praised the professionalism of the staff.
Location
9.09
Multiple reviews highlighted the central and convenient location.
Room Quality
8.54
Guests appreciated room comfort and amenities.
Amenities
8.57
Spa and onsen received positive mentions.
Value for Money
8.53
Generally seen as a good value for the overall experience.
Food and Beverage
8.68
Breakfast options were noted as diverse and delicious.
Overall Experience
8.45
Overall satisfaction was high, with some frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:15

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Candeo Hotels Kumamoto Shinshigai, featuring a sauna and hot tub to unwind after a day of exploring the city.

Multilingual Reception
Feel at ease with our reception staff fluent in English, Japanese, and Korean, ready to assist you with any inquiries or guidance needed during your stay.

Convenient Location
Situated within close proximity to iconic landmarks such as Kumamoto Castle and Suizenji Park, Candeo Hotels Kumamoto Shinshigai offers easy access to the city's popular attractions.

Experience comfort and convenience at Candeo Hotels Kumamoto Shinshigai - book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8.6
Based on 3332 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.68
Overall Experience: 8.45
F
Ferran Sanz • family_with_children • es
5
Passable
Pros:

Situació cèntrica, Habitació gran

Cons:

manteniment i neteja insuficients. Esmorçar bàsic

2026-07-04 • via Nuitee
M
Masato • couple • jp
9
2026-07-03 • via Nuitee
H
horibe • couple • jp
7
ほぼ期待通り。
Pros:

屋上露天風呂がよかった。

Cons:

朝食に時間制限があり、あわただしかった。

2026-07-03 • via Nuitee
M
Masato • solo_traveller • jp
9
2026-07-03 • via Nuitee
C
Chi Hsiu • extended_group • tw
10
一切都很美好
Pros:

飯店所在位置交通方便，步行即可抵達新市街，房間設備新穎寬敞，並在頂樓設有澡堂，非常喜歡

Cons:

無

2026-07-02 • via Nuitee
Y
Yasuhiro • couple • jp
5
Pros:

部屋自体はとても広く使いやすかった。スタッフも丁寧に対応していただいた。何よりも熊本市街のグルメ観光にロケーションが最高だった。雨天の中濡れずに食事に行ける。

Cons:

テレビ台等埃が目立った。バスルームのメッキ部分も白くなっていて、そうなるとカーペットやカーテンも清潔ではないのではと思ってしまう。

2026-07-02 • via Nuitee
C
Chi Hsiu • couple • tw
10
都很滿意
Pros:

位置、設施、房間都很滿意

Cons:

無

2026-07-02 • via Nuitee
K
KISHIKAWA • family_with_children • jp
10
2026-07-02 • via Nuitee
D
drxuxa • solo_traveller • pt
7
2026-07-01 • via Nuitee
加藤 • solo_traveller • jp
10
2026-07-01 • via Nuitee
B
Baptiste • couple • fr
10
Perfect
Pros:

In the very heart of Kumamoto, next to the few commercial galleries.

Cons:

Nothing

2026-06-30 • via Nuitee
C
CHENGHAN • solo_traveller • tw
9
2026-06-29 • via Nuitee
M
MAKI • extended_group • jp
10
2026-06-29 • via Nuitee
C
Chu • family_with_children • tw
9
2026-06-29 • via Nuitee
Y
Yi-Hui Veronica Lin • solo_traveller • tw
10
Wonderful
Pros:

地點很棒！房間寬大舒適。

Cons:

衛浴如果是分開的就更好了！

2026-06-29 • via Nuitee
R
Ramses • solo_traveller • nl
3
2026-06-28 • via Nuitee
R
Ramses • solo_traveller • nl
2
2026-06-28 • via Nuitee
祺鎌 • solo_traveller • tw
9
2026-06-28 • via Nuitee
Y
YOSHIE • couple • jp
10
2026-06-28 • via Nuitee
A
Agata • solo_traveller • mt
8
Pros:

We really appreciated that they let us check in early. The room was spacious and very comfortable, close to the main shopping street.

Cons:

The Onsen facilites were a bit small for such a big hotel.

2026-06-27 • via Nuitee