Candeo Hotels Kumamoto Shinshigai

Hotels
•
Candeo Hotels
8.6 (3372 reviews)
Chuo-ku Shinshigai 8-7 , Kumamoto , jp
+81 96-327-8480

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Soundproof rooms
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Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Service inconsistencies
Cleanliness issues in common areas

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness in public areas.
Service
8.85
Issues with service quality were noted, but many praised the professionalism of the staff.
Location
9.09
Multiple reviews highlighted the central and convenient location.
Room Quality
8.54
Guests appreciated room comfort and amenities.
Amenities
8.57
Spa and onsen received positive mentions.
Value for Money
8.53
Generally seen as a good value for the overall experience.
Food and Beverage
8.68
Breakfast options were noted as diverse and delicious.
Overall Experience
8.45
Overall satisfaction was high, with some frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:15

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Candeo Hotels Kumamoto Shinshigai, featuring a sauna and hot tub to unwind after a day of exploring the city.

Multilingual Reception
Feel at ease with our reception staff fluent in English, Japanese, and Korean, ready to assist you with any inquiries or guidance needed during your stay.

Convenient Location
Situated within close proximity to iconic landmarks such as Kumamoto Castle and Suizenji Park, Candeo Hotels Kumamoto Shinshigai offers easy access to the city's popular attractions.

Experience comfort and convenience at Candeo Hotels Kumamoto Shinshigai - book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8.6
Based on 3372 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.68
Overall Experience: 8.45
S
Sunny • family_with_children • tw
10
大澡堂視野良好，每天都可以打掃，入住方便！
Pros:

大澡堂視野良好

Cons:

無

2026-07-25 • via Nuitee
S
Sunny • family_with_children • tw
10
房間乾淨，地點方便，每天都提供瓶裝水
Pros:

房間乾淨，地點方便

Cons:

無

2026-07-25 • via Nuitee
Y
Yu Yang • extended_group • tw
8
地理位置佳，可以體驗日式大浴場的特色，房間舒適，但清潔部分需要再加強一點。
Pros:

轉角景觀房間的空間真的很大

Cons:

房間的空調需要清潔

2026-07-25 • via Nuitee
R
ronan • family_with_children • fr
9
ambiance luxueuse idéalement placé pour rayonner
Pros:

ambiance luxueuse pour un petit prix dans mon cas

Cons:

l'absence de parking propre à l'hôtel, mais sans difficulté pour en trouver un.

2026-07-25 • via Nuitee
S
Sunny • family_with_children • tw
10
距離客運中心很近，房間乾淨、服務態度優良，有製冰機、洗衣機、微波爐，完美住宿！
Pros:

房間乾淨、服務態度優良

Cons:

無

2026-07-25 • via Nuitee
O
Osamu • solo_traveller • jp
8
2026-07-24 • via Nuitee
育卿 • family_with_children • tw
8
舒適放鬆，交通便利
Pros:

露天浴場，房間舒適

Cons:

沒有咖啡機，吹風機風很小

2026-07-24 • via Nuitee
A
AKINOBU • solo_traveller • jp
10
2026-07-23 • via Nuitee
V
Viradech • family_with_children • fr
9
2026-07-23 • via Nuitee
P
Pei I • family_with_children • tw
9
2026-07-22 • via Nuitee
W
Wu • extended_group • tw
10
2026-07-22 • via Nuitee
C
CHIH -FENG • solo_traveller • tw
9
2026-07-22 • via Nuitee
雅齡 • solo_traveller • tw
10
Pros:

地點很不錯，要吃東西要購物非常的方便

2026-07-22 • via Nuitee
C
Chin Fang • family_with_children • tw
10
2026-07-21 • via Nuitee
T
TOYOTAKA • solo_traveller • jp
10
2026-07-21 • via Nuitee
W
Wen Ting • family_with_children • tw
9
2026-07-21 • via Nuitee
J
Jia-Rong • solo_traveller • tw
10
Pros:

有舒服泡湯環境，一進到飯店整個香香的，早餐豐盛好吃！飯店整體乾淨又舒服！

2026-07-21 • via Nuitee
T
Thomas • extended_group • de
9
2026-07-20 • via Nuitee
S
SUGITA • couple • jp
10
2026-07-20 • via Nuitee
P
Ping Hsun • family_with_children • tw
7
Pros:

The hotel is located very close to the shopping area.

Cons:

The cleanliness of the room could be improved.

2026-07-19 • via Nuitee