Candeo Hotels Kumamoto Shinshigai

Hotels
•
Candeo Hotels
8.6 (3438 reviews)
Chuo-ku Shinshigai 8-7 , Kumamoto , JP
+81 96-327-8480

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
Service inconsistencies
Cleanliness issues in common areas

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness in public areas.
Service
8.85
Issues with service quality were noted, but many praised the professionalism of the staff.
Location
9.09
Multiple reviews highlighted the central and convenient location.
Room Quality
8.54
Guests appreciated room comfort and amenities.
Amenities
8.57
Spa and onsen received positive mentions.
Value for Money
8.53
Generally seen as a good value for the overall experience.
Food and Beverage
8.68
Breakfast options were noted as diverse and delicious.
Overall Experience
8.45
Overall satisfaction was high, with some frustrations noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:15

Property Description

Luxurious Spa Experience
Indulge in a relaxing spa experience at Candeo Hotels Kumamoto Shinshigai, featuring a sauna and hot tub to unwind after a day of exploring the city.

Multilingual Reception
Feel at ease with our reception staff fluent in English, Japanese, and Korean, ready to assist you with any inquiries or guidance needed during your stay.

Convenient Location
Situated within close proximity to iconic landmarks such as Kumamoto Castle and Suizenji Park, Candeo Hotels Kumamoto Shinshigai offers easy access to the city's popular attractions.

Experience comfort and convenience at Candeo Hotels Kumamoto Shinshigai - book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KMJ

Location

Guest Reviews

8.6
Based on 3438 reviews
Cleanliness: 8.08
Service: 8.85
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.68
Overall Experience: 8.45
M
MAYUMI • extended_group • jp
9
おすすめ
Pros:

お風呂がよかった！

Cons:

駐車場が有料になるところ

2026-09-10 • via Nuitee
P
POHAO • family_with_children • tw
9
位置不錯，整體體驗很好
Pros:

位置

Cons:

硬要說的話就是停車要另外收費

2026-09-09 • via Nuitee
村山 • solo_traveller • jp
8
Pros:

綺麗

Cons:

駐車場の段取りが悪い。
やっと順番がきて、車が大きいので無理と言われた。
先に言ってほしい。
温泉に刺青の人がずっといた。子供がいるので、せめて隠してほしい。

2026-09-09 • via Nuitee
袁 • solo_traveller • tw
8
Pros:

乾淨整潔，有大浴池

Cons:

房間一直有一個聲音，也聽得到隔壁在關門

2026-09-08 • via Nuitee
H
Hirotsugu • extended_group • jp
9
満足
Pros:

部屋が綺麗。大浴場が良かった

2026-09-07 • via Nuitee
F
Fumitaka • solo_traveller • jp
7
Pros:

部屋が広かったこと

Cons:

製氷機の故障
大浴場での外国人利用者のマナー

2026-09-07 • via Nuitee
M
Matteo • couple • it
7
2026-09-06 • via Nuitee
J
John • solo_traveller • gb
9
2026-09-06 • via Nuitee
佳芬 • solo_traveller • tw
10
2026-09-06 • via Nuitee
H
HIROSHI • solo_traveller • jp
9
Pros:

ホテルが清潔感があり、綺麗でした。ベッドも大きく快適した。

Cons:

部屋からの眺望が、残念でした。

2026-09-05 • via Nuitee
Y
Yoshifumi • couple • jp
8
good
Cons:

男性用スパの脱衣場のエアコンが故障していて、業務用扇風機を稼働させておられたが入浴後は結構暑かった。震災の影響だったらやむを得ないとおもいますが。

2026-09-05 • via Nuitee
K
kaori • couple • jp
8
2026-09-01 • via Nuitee
H
hiroshi • couple • jp
2
Cons:

せっかくの温泉、空調不良（故障）で暑くて死にそうになった！仕方内にしてももう少し扇風機、スポットクーラー等を置いてても良かったかな。

2026-08-31 • via Nuitee
M
Michiko • solo_traveller • jp
10
全体的に満足でした
Pros:

スパが利用できて大変良かったです。朝のバイキング形式のお料理も、バリエーション豊富でおいしくいただきました。

Cons:

特にありませんでした。

2026-08-31 • via Nuitee
H
Hiroshi • extended_group • jp
8
2026-08-30 • via Nuitee
E
Ethan • couple • gb
10
2026-08-30 • via Nuitee
A
Annamaria • extended_group • it
9
Confortevoke
Pros:

Le camere sono davvero ampie e il servizio onsen è molto buono. Forniscono tutti prodotti di bellezza. Colazione buona in stile giapponese

Cons:

La politica economica cleaning non è adatta ad una struttura di questo tipo che dovrebbe offrire una full cleaning tutti i giorni

2026-08-29 • via Nuitee
N
Naoto • solo_traveller • jp
7
2026-08-29 • via Nuitee
B
benoit • solo_traveller • be
9
Pros:

Nous avions chambre luxe familiale: 4 lits confortables de 1m10. Grande chambre.
Onsen avec vue sur la ville

Cons:

Présence d'un parking mais payant (en plus de réservation de chambre)

2026-08-29 • via Nuitee
P
pator • solo_traveller • jp
10
ガンバレ！熊本！
Pros:

ホテルの真横に有料だけどミニバンも駐車場できて
商店街やサクラマチクマモトが近くにあり
夜、出歩くのも楽しいしスパもあるので
とても良かったです。

Cons:

とくに無し。

2026-08-28 • via Nuitee