Illinois Hotel

Hotels
7 (502 reviews)
15 Parramatta Road , Sydney , au

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Great location
Good food
Cons:
Rooms smaller than expected
Inadequate amenities
Some cleanliness issues

Categories

Cleanliness
6.21
There were multiple mentions of cleanliness, with some rooms smelling like smoke and a general concern about the condition of certain areas.
Service
7.68
Staff were praised for their friendliness and helpfulness, but some negative comments about responsiveness in certain situations.
Location
8.22
Great location with easy access to public transport and nearby amenities, as noted in several reviews.
Room Quality
5.67
Mixed feedback on room size, some found them smaller than expected, and concerns about conditions were raised.
Amenities
6.7
Amenities were generally adequate, though some guests pointed out the absence of microwaves and limited common areas.
Value for Money
7.16
Most reviews reflected that the pricing is fair for the quality provided, especially for short-term stays.
Food and Beverage
7.71
Positive comments regarding the quality and value of food and drinks offered in the hotel.
Overall Experience
6.68
General sentiment suggests an uneven experience with some highs and lows, leading to an average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:16

Property Description

Convenient Location near Major Attractions
Located just 7.3 km from ANZ Stadium, Illinois Hotel in Sydney offers a prime 3-star accommodation with easy access to Bicentennial Park, Australian National Maritime Museum, and Sydney Showground.

Diverse Amenities for a Comfortable Stay
Enjoy a delightful stay with our on-site restaurant, bar, and casino. Stay connected with free WiFi, and take advantage of the convenience of an ATM. Our rooms are well-equipped with modern amenities including a flat-screen TV, kettle, and some with a fully equipped kitchen.

Close Proximity to Key Venues
For those attending events, The Star Event Centre and International Convention Centre Sydney are just 8.2 km away. With Sydney Kingsford Smith Airport a short 13 km drive, Illinois Hotel is the perfect choice for your stay in Sydney.

Book your stay at Illinois Hotel now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7
Based on 502 reviews
Cleanliness: 6.21
Service: 7.68
Location: 8.22
Room Quality: 5.67
Amenities: 6.7
Value for Money: 7.16
Food and Beverage: 7.71
Overall Experience: 6.68
I
Isabella • family_with_children • au
10
We will definitely be recommending this space to everyone
Pros:

It was well maintained, spacious and we were very surprised by the facility

Cons:

We loved it there was nothing we didn’t like

2026-07-04 • via Nuitee
S
Sharie • extended_group • ph
8
2026-06-27 • via Nuitee
M
Mandeep Singh • solo_traveller • au
1
Pros:

Dear Booking.com Team,

I would like to make a formal complaint regarding my recent booking at Illinois Hotel in Sydney from 20 June to 21 June.

My family and I travelled from Brisbane to Sydney and arrived at the hotel at approximately 3:00 AM. We were travelling with two young children, including a 1-year-old and a 5-year-old. Upon arrival, we were unable to access the hotel or collect our room key.

The hotel staff later informed us that the hotel closes at 3:00 AM and that room keys can only be collected before that time. However, we arrived exactly at 3:00 AM and were standing at the hotel entrance, yet the hotel had already been closed before the stated closing time. As a result, we had no opportunity to collect our room key or access the accommodation we had paid for.

We were never informed in advance that the hotel would be closed or that there were restrictions on late-night check-in. Had we been informed, we would have made alternative arrangements.

This situation caused significant stress and hardship for my family, especially with two young children after a long journey from Brisbane. We were left stranded in Sydney in the middle of the night without accommodation and were unable to find another suitable hotel immediately. The experience was extremely upsetting and inconvenient for all of us.

To make matters worse, despite being unable to access the room through no fault of our own, we have not received a refund for the booking.

I am extremely disappointed with the way this situation was handled by the hotel. We paid for accommodation that we were never able to use, and the lack of communication and assistance was unacceptable.

I kindly request a full refund of the booking amount and ask Booking.com to investigate this matter. I look forward to your prompt response and a fair resolution.

Kind regards,

Mandeep Singh Kooner

Cons:

Dear Booking.com Team,

I would like to make a formal complaint regarding my recent booking at Illinois Hotel in Sydney from 20 June to 21 June.

My family and I travelled from Brisbane to Sydney and arrived at the hotel at approximately 3:00 AM. We were travelling with two young children, including a 1-year-old and a 5-year-old. Upon arrival, we were unable to access the hotel or collect our room key.

The hotel staff later informed us that the hotel closes at 3:00 AM and that room keys can only be collected before that time. However, we arrived exactly at 3:00 AM and were standing at the hotel entrance, yet the hotel had already been closed before the stated closing time. As a result, we had no opportunity to collect our room key or access the accommodation we had paid for.

We were never informed in advance that the hotel would be closed or that there were restrictions on late-night check-in. Had we been informed, we would have made alternative arrangements.

This situation caused significant stress and hardship for my family, especially with two young children after a long journey from Brisbane. We were left stranded in Sydney in the middle of the night without accommodation and were unable to find another suitable hotel immediately. The experience was extremely upsetting and inconvenient for all of us.

To make matters worse, despite being unable to access the room through no fault of our own, we have not received a refund for the booking.

I am extremely disappointed with the way this situation was handled by the hotel. We paid for accommodation that we were never able to use, and the lack of communication and assistance was unacceptable.

I kindly request a full refund of the booking amount and ask Booking.com to investigate this matter. I look forward to your prompt response and a fair resolution.

Kind regards,

Mandeep Singh Kooner

2026-06-25 • via Nuitee
A
Adam • family_with_children • au
1
Dont go there rude staff dive
Pros:

Dive dirty nil

Cons:

All of it

2026-06-20 • via Nuitee
O
Olivetta • family_with_children • au
10
I would stay here again.
Pros:

We got the house and it was very clean, the amenities, exactly what was shown in the pics

Big back yard that gets great amount of sunlight

Perfect space for a group of 6 of us, ample amount of space around the house to relax on your own

Check in check out was super easy with the staff

Cons:

The aircon filters need a clean but other than that, everything about the 3 bedroom house was great!

It’s personal preference but if you don’t like soft thin pillows, I recommend you take your own which I did.

Despite the things, it did not affect our stay in a negative way but thought I’ll mention it

2026-06-08 • via Nuitee
N
Neil • family_with_children • au
9
Good and affordable, clean and a nice bed to sleep
Pros:

great location on where i needed to go. Clean and really comfortable bed and shower was modern as well as the bathroom.

Cons:

n/a

2026-05-24 • via Nuitee
A
Allesandro • couple • au
7
it was fine fir 1 night
2026-05-16 • via Nuitee
K
Karam • family_with_children • au
8
2026-05-14 • via Nuitee
G
Grant • solo_traveller • au
7
Pros:

Location and price.

2026-05-04 • via Nuitee
L
lucinda • solo_traveller • au
6
Pros:

Clean crisp sheets and very comfortable bed.

Cons:

The TV didn’t work.

2026-05-03 • via Nuitee
N
Nicole • family_with_children • au
8
2026-05-02 • via Nuitee
A
ajaya • solo_traveller • au
5
Pros:

Location

Cons:

noisy

2026-05-01 • via Nuitee
J
johan • extended_group • au
8
2026-04-25 • via Nuitee
G
Gray • family_with_children • au
8
2026-04-24 • via Nuitee
S
Sean • solo_traveller • ie
1
Disappointed
Pros:

Property was not as advertised, Room was much nicer online and they agreed to refund me. They haven’t processed that refund 6 weeks later hence this review

Cons:

Property was not as advertised, Room was much nicer online and they agreed to refund me. They haven’t processed that refund 6 weeks later hence this review

2026-04-23 • via Nuitee
J
Jim • solo_traveller • au
8
2026-04-18 • via Nuitee
B
Bruce • couple • au
7
We would stay there again for the location was great.
Pros:

Close to our function. Public transport at the front door. Meals very good and the staff were very good from when we arrived to when we left.

Cons:

More hooks to hang clothes in shows and the water on the floors of the showers. On the roadside the windows could be double glazed to cut down road noise.

2026-04-13 • via Nuitee
D
Dipen • extended_group • au
10
2026-04-09 • via Nuitee
P
Peta • extended_group • au
8
Our stay was good and would recommend to friends and stay again.
Pros:

Location was good for reason to stay
Price was great
Bar and food was great

Cons:

Room was a bit smelly upon opening up

2026-04-03 • via Nuitee
K
Karl • solo_traveller • au
1
A night better spent in the airport on the floor !
Pros:

Nothing

Cons:

The place was filthy, stuff unfriendly, room without proper ventilation , shared bathroom was dirty. The queen room I booked for 130 AUD/night was extreme noisy , on request to change to a less noisy room I got a single bed room and was promised a refund of the price difference 40 or 30 AUD (the stuff was not sure how much) and I'm still waiting for the refund confirmation not to talk about the refund itself.

2026-04-02 • via Nuitee