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Facilities
Property facilities
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Non-smoking rooms
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Air conditioning
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Sauna
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Non-smoking throughout
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Public Bath
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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CCTV outside property
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Housekeeping on request
Review Highlights
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Property Description
Central Location in Osaka Station District
Villa Fontaine Grand Osaka Umeda is conveniently located near major attractions such as Taiyū-ji Temple, Hokai-ji Temple, and more. With the city centre just a short distance away, guests can easily explore the vibrant surroundings.
Comfortable and Well-Equipped Rooms
Experience a comfortable stay in our air-conditioned rooms featuring modern amenities like a flat-screen TV, a kettle, and a private bathroom. Relax and unwind after a day of sightseeing in Osaka.
Friendly and Helpful Staff
Our dedicated staff is committed to ensuring your stay is memorable. From offering local tips to providing excellent service at the reception, we are here to make your visit enjoyable.
Ready to experience the best of Osaka? Book your stay at Villa Fontaine Grand Osaka Umeda now!
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.
Location
Guest Reviews
Velke a pohodlne pokoje
Absence evropské snídaně
Perfect Hotel
The hardware is okay - the room is spacious by Japanese standard.
The operation is a mess. The check-in process felt cold. Don't really understand the point of using a self check-in machine.
Poor use of staff members. There is a staff member who greets customers by the lift. In the meantime the only staff member at the spa/public bath area was clearly overworked. That staff member at the public bath was visibly annoyed and not friendly at all, which was understandable - why do you need a overly complicated check in machine when people just want to use the public bath and relax? The staff member was impatient and somehow angry with us when we pressed the wrong button, oblivious to the fact we were constantly distracted by a toddler. It completely ruined our mood, and we didn't bother going to the public bath for the rest of our stay.
The breakfast was underwhelming. Very limited choices of food, below average quality. The staff in the restaurant were friendly. Unfortunately that didn't make up the disappointment from the food.
We didn't need room cleaning and put our nicely tided trash bag outside the room. We expected some new towels, complimentary bottled water and a new trash bag to be provided. Nothing. This is not up to standard. When customers don't need room cleaning at least you can leave them a trash bag (or put a few spare ones in the room to begin with)?
There was music being played at the long, long corridor from the room to the lifts. That was disturbing and could feel weird when at night. The music was not soothing or relaxing or classical, and the volume was too low to listen to but too loud to ignore.
Some customers also didn't behave their best when in the public area.
If you just need a hotel room at a good location to stay and are not planning to interact with anyone, this hotel is fine. Otherwise look for another one. By the way, it's not as close to the Umeda station as shown on the map, given the confusing pedestrian walks/footbridges outside Umeda.
スタッフの方がとても丁寧に接客してくださる所
サイト上では10時チェックアウトだったけど、9時チェックアウトのコースになっていた点(サイト側かホテル側の問題かは分からない)
Good location and clean rooms.
Breakfast was limited.
飯店很新 地點方便 周圍百貨商場林立 下樓就是商店街 飯店每一層樓都有洗衣機 各方面都很滿意 尤其是SPA 和熱石 乾淨 舒適 消除一天的疲勞
WIFI 不太穩定
This a good hotel with helpful and friendly staff. The rooms are not huge but a decent size for Osaka. The room and the hotel generally is very clean and kept in a good condition. Also the breakfast is very good and well worth having. I would be happy to stay here again
It was all good
Las habitaciones eran impecables
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