Hyatt Regency Mexico City Insurgentes WTC

Hotels
Hyatt Regency
8.8 (252 reviews)
Av. Insurgentes Sur 724 Col Del Valle , Mexico City , mx

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Attentive staff
Great location
Delicious breakfast
Cons:
Room cleanliness issues
High early check-in charges
Limited dining options

Categories

Cleanliness
8.01
The room wasn't clean for one night and there were complaints about the bathroom leaking.
Service
9.98
The staff provided attentive and exceptional service, significantly enhancing the overall experience.
Location
9.52
Great location near restaurants and shops, making it convenient for guests.
Room Quality
8.47
Overall room quality is good, though some guests found the size smaller than expected.
Amenities
8.5
Amenities were satisfactory but limited dining options and bar services were noted.
Value for Money
7.96
Early check-in charges were excessively high, leading to disappointment.
Food and Beverage
9.01
Breakfast received high praise for its quality, although options for dietary restrictions were lacking.
Overall Experience
8.98
The combination of service and location resulted in a positive overall experience, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:15

Property Description

Luxurious Rooms with Modern Amenities
Experience comfort and style at Hyatt Regency Mexico City Insurgentes with rooms featuring flat-screen TVs, air conditioning, and private bathrooms. Selected rooms even offer a terrace for a stunning view of the city.

Convenient Location Near Major Attractions
Located just a few kilometers away from iconic landmarks such as Chapultepec Castle, The Angel of Independence, and Chapultepec Forest, our hotel is the perfect base for exploring Mexico City's rich culture and history.

Exceptional Dining and Fitness Facilities
Start your day with a delicious breakfast offering various options. Stay active at the fitness center or unwind at the on-site restaurant and bar. With 24-hour room service and a welcoming staff, your stay with us will be truly memorable.

Book your stay at Hyatt Regency Mexico City Insurgentes for an unforgettable experience in Mexico City.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

8.8
Based on 252 reviews
Cleanliness: 8.01
Service: 9.98
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 7.96
Food and Beverage: 9.01
Overall Experience: 8.98
M
Mon family_with_children mx
9
BIEN
Pros:

BIEN

Cons:

MAS RESTAURANTES

2026-05-27 via Nuitee
C
Charlie Alberto solo_traveller pa
8
2026-05-19 via Nuitee
J
Juan solo_traveller mx
7
bien
Pros:

las almohadas yla cama

Cons:

eldesayuno

2026-05-17 via Nuitee
D
Diego extended_group br
9
Excelente hospedagem
Pros:

Excelente acomodação - quarto amplo, ótimo serviço e limpeza. Várias opções de restaurante na volta do hotel.

Cons:

Café da manhã poderia ter mais variedade

2026-05-11 via Nuitee
G
GPC couple gb
9
2026-05-09 via Nuitee
J
Jorge Emilio couple mx
10
Estancia extraordinaria en CDMX
Pros:

La ubicación es excelente, así como la atención del personal.

2026-05-01 via Nuitee
L
Leonardo couple br
10
2026-04-26 via Nuitee
C
Carlos solo_traveller mx
9
2026-04-26 via Nuitee
E
Escape66639238778 NONE
10
Would 100% return
Pros:

Stellar property in a great location. Great value for the modern rooms. Staff is very helpful. I'd reccomend to anyone.

2026-04-22 via Tripadvisor
G
GINO solo_traveller mx
10
2026-04-13 via Nuitee
C
Cerdá couple mx
10
2026-04-04 via Nuitee
L
Lorena family_with_children co
10
Espectacular
Pros:

El personal fue muy amable y dispuesto a dar indicaciones. El desayuno muy variado y rico. El espacio y tamaño de la habitación.

2026-04-02 via Nuitee
T
Torito2016 couple mx
10
Pros:

Moderno, confortable, limpio, y en excelente ubicacion!

Cons:

...

2026-03-30 via Nuitee
K
Kayode family_with_children mx
10
2026-03-23 via Nuitee
4
430trana NONE San Francisco, California
10
Great Stay in a Modern and Comfortable Hotel
Pros:

I had a wonderful stay at the Hyatt Regency Mexico City Insurgentes. The hotel is modern, clean, and very comfortable. The rooms were spacious, well-designed, and the beds were extremely comfortable, making it easy to relax after a long day.

The staff was friendly, professional, and always ready to help. Check-in was smooth, and everyone made us feel welcome from the moment we arrived. Housekeeping did an excellent job keeping everything spotless.

The location is very convenient, with plenty of restaurants and shops nearby and easy access to transportation. It made exploring Mexico City simple and enjoyable.

2026-02-21 via Tripadvisor
M
MJudd23 Business Bettendorf, Iowa
10
Excellent Customer Service.
Pros:

Excellent service at the Hyatt Insurgentes. I’ve been there 3 of the past four weeks and everyone is extremely helpful.
Would like to highlight Raul and Rodo in the lounge…and Paolo in the main level restaurant/bar area.

2026-02-15 via Tripadvisor
P
Pedro couple mx
8
Great hotel with excellent location, confortable and with many options to visit near by.
Pros:

The location is excellent in one of the top neighborhoods in Mexico City and has so many options for eat outside the hotel too.

Cons:

Besides its brand new it has some things that need to be updated or replaced.

2026-02-13 via Nuitee
R
Resort31329846988 Business Phoenix, Arizona
10
Excellent Hotel
Pros:

Love this hotel. Clean and extremely well managed. The staff is helpful and I have stayed here for two business trips. We will keep using this hotel.

2026-02-07 via Tripadvisor
S
specialkclassic Solo travel Spain
10
Excellent stay! (mostly)
Pros:

I had a great stay overall! I loved the modern look and feel, it was a comfortable and seamless experience mostly.

Good location–lots to do in the area, though I still had to Uber a lot to see the landmarks.

Staff was very attentive and polite, and their WhatsApp contact was very convenient. I asked Concierge via WhatsApp if they could help find a power adapter for me, and they did.

My room on the 14th floor was enjoyable. No noises that bothered me, really. I think you can faintly hear cars honking but was no issue for me, didn’t notice most of the time. Loved the layout and the furnishings on the modern side.
A couple of things that weren’t the best:
- Since it’s recommended to use bottled water and not tap water for drinking, brushing your teeth, etc. I would have expected more than 3 small bottles of water (including the bottle for the coffee machine) to be available every room refresh.
- I found nail clippings in the lounge chair when I got to my room, which, you know, was gross. Otherwise the room was spotless so I guess it was just a small slip-up.

The Regency Club (included with my rate) was a great place to start my day with a strong breakfast and then refreshments throughout the day. I thought it was only breakfast at first, so that was a pleasant surprise.

So, overall, a really nice place to stay. Came for the Ye concert at the Plaza de Toros and to see what I could of Mexico City, and this hotel made improved the trip for me, especially with the Regency Club access.

2026-02-01 via Tripadvisor
F
franciscosJ4189QA NONE
10
Excellent stay
Pros:

The hotel was in a great location and only 40 mins to the airport despite traffic. I was impressed with the room and the amenities available. The gyms was very nice and every place was super clean and tidy. The service was top notch and I only wished I would have tried their dinning options.

2026-02-01 via Tripadvisor