Moxy Richmond Downtown

Hotels
•
Moxy Hotels
8.5 (420 reviews)
501 East Franklin Street , Richmond , us

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Cleaning standards that are effective against Coronavirus
Guests can opt-out any cleaning services during stay
Front desk (limited hours)
Secured parking
Garage

Review Highlights

Pros:
Friendly Staff
Comfortable Atmosphere
Cons:
Small Room Size
Higher Prices

Categories

Cleanliness
8.25
A few mentions of small room quality and mixed reviews suggest room cleanliness could be improved.
Service
9.25
Numerous mentions of excellent service, especially highlight on valet Jerome and front desk staff.
Location
8.75
Well-located hotel with easy access as mentioned in multiple reviews.
Room Quality
7.25
Some complaints regarding room size and amenities; one review mentioned a backed-up toilet.
Amenities
8.75
Creative atmosphere and unique design were noted positively, although specific amenities weren't detailed.
Value for Money
7.75
Mention of high prices for room quality reflects a lower perception of value.
Food and Beverage
8.75
Good reviews regarding cocktails and service in the hotel maintain favorable sentiment.
Overall Experience
9.25
Most reviews express high satisfaction with the overall stay, pointing to an enjoyable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:23

Property Description

Modern Accommodations
Moxy Richmond Downtown offers air-conditioned rooms with flat-screen TVs, ensuring a comfortable stay for all guests.

Convenient Location
Situated just 600 meters from Greater Richmond Convention Centre, our hotel is close to key landmarks like Supreme Court of Virginia and Library of Virginia. With Richmond City Hall nearby, guests can easily explore the city's attractions.

Multilingual Support and Nearby Attractions
Our reception staff speaks English and Spanish, ready to assist you with any inquiries. Explore popular nearby sites such as Museum of Confederacy and Virginia Commonwealth University School of the Arts. Don't miss out on a visit to Carpenter Center for the Performing Arts during your stay at Moxy Richmond Downtown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 20 per day.

Location

Guest Reviews

8.5
Based on 420 reviews
Cleanliness: 8.25
Service: 9.25
Location: 8.75
Room Quality: 7.25
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 9.25
K
Kerry • extended_group • us
4
Hotel prices for a lackluster hostel-like experience
Pros:

Location is good.

Cons:

The hotel feels more like a hostel and does not have standard hotel services for the price. They did not have extra pillows or blankets for the room (even though they said they were in a storage closet), they did not provide housekeeping, and staff were unavailable to answer calls to the front desk asking for basic items (more towels, pillows, etc.). The room was also miniscule, which is confusing for a city like Richmond.

2026-05-26 • via Nuitee
D
Danielle • solo_traveller • us
1
The worst hotel experience
Pros:

Did not have it there as you have to wait for somebody to com and cook something

Cons:

It is a shame that booking .com can recommend this place. The registering is actually in the kitchen!
The bedroom was so small I couldn’t go around the bed if my suitcase was open.
The air conditioner was non existant only the heat was working.
The shower door would constantly open while taking a shower and flooding the bathroom.
Pornographic picture on the wall…..
I could go on…. I will no longer use Booking.com

2026-05-25 • via Nuitee
T
Tri • solo_traveller • us
8
2026-05-24 • via Nuitee
0
0945f6f225657333958164a0b3d15a84 • solo_traveller • us
6
2026-04-18 • via Nuitee
C
cd866b0ae990726f34e5f5a0c6da25c3 • solo_traveller • us
8
2026-04-17 • via Nuitee
E
ef89221808b671cf98cd8a48163b8e17 • solo_traveller • us
3
No light, no fresh air.
Pros:

Great location.

Cons:

Windowless room. Neither Booking nor the hotel alerted us, during reservation process or in their respective email communications, that the room would be windowless. Grim and depressing room.

2026-04-13 • via Nuitee
J
Jennifer • couple • us
8
2026-03-16 • via Nuitee
J
Joyce • couple • us
10
2026-03-16 • via Nuitee
A
Alec • solo_traveller • us
7
2026-03-16 • via Nuitee
Z
Zachary • solo_traveller • us
6
Tiny room, bunk beds not as promised.
Pros:

Room was tiny, bunk beds instead of two twins (res was for queen bed). No blind for window, w lots of light at night. Nice place other than room.

Cons:

See above

2026-03-02 • via Nuitee
O
Olof • extended_group • se
8
2026-01-29 • via Nuitee
J
Jennifer • couple • us
7
2026-01-20 • via Nuitee
Y
Young • couple • us
10
2026-01-20 • via Nuitee
N
Nicholas • couple • us
10
2026-01-20 • via Nuitee
C
Cassidy • extended_group • us
10
Very cute clean and friendly me and my friends will be back
Pros:

The suite

Cons:

Nothing really

2026-01-20 • via Nuitee
T
THERESA • family_with_children • us
7
Staff was very nice, hotel was clean, but , we will choose someplace else next time.
Pros:

We didn't eat here, but the hotel was centrally located to many restaurants.

Cons:

The lighting in the room was terrible. Thx God, we had 4 windows that could have light coming in during the day.
The 2 wall lamps gave as much as light as a tiny candle. A hanging lamp over a desk, must have had a 10-watt bulb in it. They would be better off giving a guest a flashlight & have no lamps in the room. We had to actually go into the lobby to read at night, before bed.

2026-01-19 • via Nuitee
E
Edward • solo_traveller • us
8
2026-01-19 • via Nuitee
J
Javier • couple • us
10
Great stay with Moxy, better then advertised
Pros:

Great location, room was great and excellent location

2026-01-19 • via Nuitee
D
Dawn • couple • us
7
Cons:

Rooms were very small, waited a long time for the valet to come ended up parking my own car

2026-01-19 • via Nuitee
J
Jones • couple • us
10
2026-01-16 • via Nuitee