Sheraton Cebu Mactan Resort

I celebrated my birthday at the resort and had an exceptionally wonderful time. Every staff that I got to encounter would readily greet me and made me feel so welcomed. The room, we were upgraded to a Junior Suite, was perfect! Minimalist but it was an abode by the very sense of the word. My niece couldn’t stop asking me, “When are we gonna be back?” even if we were still immersed in the pool on the first day. That’s probably the highest indication of enjoyment, the feeling of nostalgia even before leaving the place. Thank you so much, Sheraton Mactan! 💕💕💕

スタッフの対応が素晴らしかった

お部屋からの素敵なオーシャンビュー、エントランスからロビーと天井が高く上品で落ち着いた雰囲気のリゾートホテルでの滞在は心身ともに癒され、レストランも広々と清潔感があり期待以上でした。またスタッフの方々の挨拶が気持ち良く孫にも頻繁に声を掛けてくださり嬉しく思いました。ぜひまた滞在したいホテルです。

Modernes Hotel mit schönen, großen Zimmern und tollen Strand

Service

朝食がおいしかった、ルームサービスが良かった、ロケーションが良かった

Staff are so friendly and accommodating
Room is clean. Bed is comfortable.

The good: Sheraton Cebu offers tons of amenities, a beautiful room and view, is located in a good spot on Mactan Island (note though debilitating traffic on a 2-lane road), an easy and clear meeting point for tour companies, room service was quick and accurate and tasty. Having a bubble bath and a bidet in our room were great bonuses!

Con: we unknowingly booked during ASEAN 2026. The hotel was at full capacity and completely overrun. For a group of 3 girlfriends looking to unwind for a few quiet days at the beach and pool, this was basically not feasible. The beach was completely packed constantly as was the pool. Hotel staff was hard to find. We were told pool bar was out of all fruit and that they couldn’t do blended drinks. Breakfast sometimes meant we had to wait for a table (I’ve never experienced this at a hotel breakfast before). We had a harrowing checkin experience too where they told us that the room we had booked wasn’t available and they also couldn’t confirm our tour to Bohol for the next day which had been booked weeks prior. This was anxiety inducing and frustrating after a long day of travel. (note they did try to make up for this by giving us a 5000 peso dining credit, which was appreciated), and they were able to eventually confirm the tour. We also didn’t receive welcome drinks (2 members of the group Marriott Bonvoy members) until we asked. Understood the staff was busy, but at this price point you definitely expect a level of service that we didn’t feel we received- especially that first night.

Overall, would not recommend and would consider staying at the Shangrila down the street if I were to ever return to Cebu.

The Sheraton Cebu exceeded all expectations. From the restaurants and bars to the overall comfort, cleanliness, beachfront setting, and attentive staff, everything was outstanding.

A special mention as well to the in-house nurse service, which was exceptional and provided great reassurance during our stay.

Overall, every aspect of the hotel experience was excellent and truly surpassed my expectations.