Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Noise from other rooms

Categories

Cleanliness
8.21
Several reviews mentioned issues with cleanliness, including unclean sheets.
Service
9.99
Numerous positive comments about friendly and helpful staff.
Location
9.72
Many reviews highlighted the excellent central location.
Room Quality
8.67
General satisfaction with room quality, though there were some concerns about noise and lack of windows.
Amenities
8.7
Amenities were noted positively, with some mentions of breakfast and free services.
Value for Money
8.66
Room rates were considered a bit steep but overall a fair experience.
Food and Beverage
9.21
Good breakfast selection, though some concerns about freshness in one review.
Overall Experience
9.68
Overall a very positive experience with only minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:19

Property Description

Luxurious Amenities
The West Hotel & Spa in Hanoi offers a range of luxurious amenities including concierge services, allergy-free rooms, and a relaxing terrace for guests to unwind.

Modern Comforts
Each unit at the 3-star hotel is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Guests can enjoy city views from select rooms and stay connected with free WiFi throughout the property.

Convenient Location
Ideally situated near popular attractions like the Hanoi Old City Gate and Hoan Kiem Lake, The West Hotel & Spa provides easy access to key landmarks. Plus, with a tour desk and airport shuttle service, guests can explore the city with ease.

Book your stay at The West Hotel & Spa for a luxurious and convenient experience in Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 5 years old stay for VND 400,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 2207 reviews
Cleanliness: 8.21
Service: 9.99
Location: 9.72
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.68
T
Teah • extended_group • au
10
2026-07-21 • via Nuitee
V
Vanida • solo_traveller • fr
10
Nice stay and very good staff
Pros:

The staff is very kind and helpful. They helped me with the airport pick up service (very good service). They also took the time to book a Grab for me for my transfer.
Very nice location too.
I recommend.

2026-07-18 • via Nuitee
M
Michael • family_with_children • fr
9
Excellent petit hotel
Pros:

L'hotel est idéalement situé, à proximité immédiate du lac (2 minutes à pieds) , et au coeur du vieux quartier.
Très bon petit déjeuner varié sous forme de buffet
Personnel très gentil et attentionné (comme souvent au Vietnam)

Cons:

Il manque une Safety Box pour y stocker les objets de valeur (passeport par ex)

2026-07-17 • via Nuitee
I
Ian • solo_traveller • au
10
Hanoi old quarter hotel won't be disappointed
Pros:

Very friendly hotel
The staff street you like family
Location is brilliant for shopping
Great breakfast
Value for money
Would stay again as this is my second stay

Cons:

Nothing everything was good

2026-07-15 • via Nuitee
M
Mỷ • family_with_children • vn
10
Good value, great service. Highly recommended!
Pros:

The room was clean, comfortable, and well-equipped, with a very convenient location in the city center. The staff were especially friendly, cheerful, and welcoming.

A special thank you to Thoa and Ngoc Vuong for taking such good care of our family and helping us throughout our stay. We really appreciated your kindness and support.

Cons:

No

2026-07-14 • via Nuitee
M
MONICA • solo_traveller • es
6
2026-07-13 • via Nuitee
J
Jennifer • solo_traveller • au
10
Pros:

Our first time to Hanoi, and the staff there go outvof their way to help you, cannot fault the service

2026-07-08 • via Nuitee
S
Samat • family_with_children • th
8
2026-07-01 • via Nuitee
D
Dat • extended_group • us
10
2026-06-29 • via Nuitee
M
Mia • couple • au
9
2026-06-25 • via Nuitee
A
Ayame • solo_traveller • jp
10
Pros:

受付のスタッフの対応が大変素敵でした！とても快適で是非また利用したいです。必ず泊まるべきです。

2026-06-21 • via Nuitee
H
Hendrik • extended_group • nl
8
Top locatie
Pros:

Zeer centrale ligging. Prima ontbijt

2026-06-17 • via Nuitee
J
Jess • couple • au
10
2026-06-16 • via Nuitee
A
Ab Eli • solo_traveller • il
2
2026-06-16 • via Nuitee
R
Ruadhan • solo_traveller • ie
10
Excellent
Pros:

Great location, friendly and helpful staff, clean and comfortable, good breakfast

2026-06-09 • via Nuitee
M
Marcus Toby • couple • hk
10
2026-06-06 • via Nuitee
N
Nagac • couple • ph
10
I like the food, the cleanliness and the location.
Pros:

The staff is very friendly and helpful. Miss Emma, the receptionist also helping to serve our breakfast.

Cons:

Nothing

2026-06-05 • via Nuitee
J
Joseph • family_with_children • at
10
Sleeping on clouds in the city center
Pros:

A lovely boutique feel in the heart of the city. The beds were like clouds. Staff was so kind and professional. We really appreciated the hospitality!

2026-05-31 • via Nuitee
H
hanen • solo_traveller • qa
8
Pros:

Staff was really helpful and location is really good

Cons:

Nothing

2026-05-29 • via Nuitee
Y
YIP • family_with_children • my
8
2026-05-29 • via Nuitee