Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Decent breakfast
Cons:
Cleanliness issues
Noise from other rooms

Categories

Cleanliness
8.21
Several reviews mentioned issues with cleanliness, including unclean sheets.
Service
9.99
Numerous positive comments about friendly and helpful staff.
Location
9.72
Many reviews highlighted the excellent central location.
Room Quality
8.67
General satisfaction with room quality, though there were some concerns about noise and lack of windows.
Amenities
8.7
Amenities were noted positively, with some mentions of breakfast and free services.
Value for Money
8.66
Room rates were considered a bit steep but overall a fair experience.
Food and Beverage
9.21
Good breakfast selection, though some concerns about freshness in one review.
Overall Experience
9.68
Overall a very positive experience with only minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:19

Property Description

Luxurious Amenities
The West Hotel & Spa in Hanoi offers a range of luxurious amenities including concierge services, allergy-free rooms, and a relaxing terrace for guests to unwind.

Modern Comforts
Each unit at the 3-star hotel is equipped with air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Guests can enjoy city views from select rooms and stay connected with free WiFi throughout the property.

Convenient Location
Ideally situated near popular attractions like the Hanoi Old City Gate and Hoan Kiem Lake, The West Hotel & Spa provides easy access to key landmarks. Plus, with a tour desk and airport shuttle service, guests can explore the city with ease.

Book your stay at The West Hotel & Spa for a luxurious and convenient experience in Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 2218 reviews
Cleanliness: 8.21
Service: 9.99
Location: 9.72
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.68
林劭岳 • family_with_children • tw
10
Pros:

位置很好 服務人員很好 裝潢房間也都很讚
也免費早餐還不錯 價格也便宜

Cons:

剛好這房間沒對外窗小缺點 冷氣有點太冷
叫grab要出去右轉不能叫門口

2026-10-29 • via Nuitee
G
Gopalakrishnan • family_with_children • in
8
Pros:

Friendly staff, perfect location

Cons:

Room size was small

2026-10-25 • via Nuitee
S
Stephanie • family_with_children • gb
10
2026-10-24 • via Nuitee
W
WEI LEI • extended_group • vn
8
2026-10-24 • via Nuitee
N
Nancy • couple • sg
8
Pros:

Location

Cons:

Breakfast - same for all three days

2026-10-21 • via Nuitee
S
Sony • couple • au
10
2026-10-21 • via Nuitee
M
MajaVeganMaja • family_with_children • de
10
Amazing
Pros:

I can only say positive stuff about this accommodation. It is near all attractions, very comfortable and nice. But the best part about it is the staff. The people working there are so kind and nice. I really loved my stay there.

2026-10-20 • via Nuitee
N
Natalia • couple • nz
9
2026-10-19 • via Nuitee
G
Goorts • family_with_children • nl
10
Top locatie en super service!
Pros:

Locatie is perfect! De drukte straat hoorde ik niet in de kamer (mijn kamer zat ook achterin het hotel). Service vanuit het hotel is supergoed, ze helpen je met alles om een goede vakantie te hebben.

Cons:

Liep het hotel soms voorbij. Het hotel heeft namelijk een smalle entree. Maar dat is meer een luxeprobleem.

2026-10-19 • via Nuitee
A
Arsenii • family_with_children • ru
9
2026-10-18 • via Nuitee
M
Maxime • couple • fr
10
Pros:

L’hôtel est centré, au milieu du old quarter, ce qui rend la ville accessible à pied

2026-10-16 • via Nuitee
B
Brendon • couple • au
10
2026-10-15 • via Nuitee
L
Laura • couple • us
10
Excellent breakfast, clean facilities, but the best of all was the staff! Looking forward to staying here again soon!
Pros:

Excellent breakfast, clean facilities, but best of all was the staff! Looking forward to staying here again soon!

Cons:

Nothing

2026-10-10 • via Nuitee
S
Sahadeo • couple • gf
6
Bien accueilli, personnel très agréable
Pros:

Nous avons raté le petit déjeuner

Cons:

Lit pas trop confortable

2026-10-07 • via Nuitee
W
Willem • couple • nl
8
Top
Pros:

Behulpzaam personeel, ruime kamer en schoon.
Midden in het centrum oude gedeelte.

Cons:

Mbt

2026-09-18 • via Nuitee
M
Mary Trisha Mae • couple • ph
10
Great place!
Pros:

Clean and very accessible to a lot of stores, food stalls, and cafes

Cons:

None

2026-09-17 • via Nuitee
G
GAV • couple • au
10
The West will be a Hotel I will recommend to anyone to stay at for that 4 day visit in Hanoi , its central location make
Pros:

The West is central in old quarter , to great shopping and restaurants .it was clean and has fantastic management that were friendly and so polite that made our stay enjoyable.

Cons:

Nothing .we loved it.

2026-09-16 • via Nuitee
C
Carrol • couple • au
8
2026-09-15 • via Nuitee
A
Allysa Mae • extended_group • ph
10
2026-09-10 • via Nuitee
S
Sophie • couple • au
10
Pros:

staff were super friendly and accomodating!!

2026-08-30 • via Nuitee