Hotel Puerta Chichen

Hotels
8.6 (741 reviews)
C-15 A No. 30x20 KM 117 , Chichén-Itzá , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location near Chichén Itzá
Friendly and professional staff
Excellent food options
Cons:
Issues with hot water
Some room amenities missing like fridge

Categories

Cleanliness
8.06
The hotel is described as clean and well-maintained.
Service
9.03
Staff are friendly, helpful, and professional, providing excellent service.
Location
9.07
The location is ideal for visiting Chichén Itzá, allowing early access.
Room Quality
8.52
Rooms are spacious and comfortable.
Amenities
8.05
Some amenities mentioned were missing, if included would improve stay.
Value for Money
8.51
Good value considering location and amenities.
Food and Beverage
9.06
Food is described as excellent with a wide variety offered.
Overall Experience
8.53
Overall experience is very positive with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:07

Property Description

Luxurious Accommodation with a Mexican Flair

Outdoor Swimming Pool and Delicious Dining Options

Convenient Amenities and Exceptional Service

Book your stay at Hotel Puerta Chichen for a blend of luxury, comfort, and convenience. Enjoy the outdoor swimming pool, savor delicious Mexican and international cuisine at the on-site restaurant, and make use of convenient amenities like free WiFi and room service. With a 24-hour front desk and a variety of dining options including vegetarian and vegan choices, your stay is sure to be relaxing and stress-free. Don't miss the chance to experience all that Hotel Puerta Chichen has to offer during your visit to Chichén-Itzá.

Important information:

Breakfast not provided for children in rooms with breakfast included.

Chichen Mayan Planetarium (Dinner & Show) are not included in the rate and can be purchased on arrival or by calling the property in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 741 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
S
Sébastien • solo_traveller • fr
8
Pros:

L'hôtel est très bien situé, non loin de l'entrée pour Chichen Itza.
Proximité avec le petit centre ville de Piste

2026-08-16 • via Nuitee
A
Aurélien • family_with_children • fr
7
2026-08-11 • via Nuitee
伊藤 • couple • jp
9
Pros:

チチェンイッツァに近く（徒歩圏内）、バスターミナルからも徒歩5分程度と近い。清潔に掃除されており、スタッフも皆さん大変親切でしたよ

Cons:

冷蔵庫が有れば良かったです。

2026-08-08 • via Nuitee
M
MARTIN ULISES • family_with_children • mx
10
Magnifico
Pros:

El.pwrsonal muy amable, la piscina súper.

Cons:

Todo estuvo perfecto

2026-07-24 • via Nuitee
L
Ludovic • solo_traveller • fr
7
Pros:

La propreté
La proximité de chichen itza
Le personnel très gentil
Le jardin est tres bien entretenu
La piscine est tres grande
Nous étions les seuls clients

Cons:

Le bruit de la route malgré le fait d'être côté jardin.
Le petit déjeuner très succint
Les lits trop mou
La climatisation très bruyante et qui donne sur le lit

2026-07-24 • via Nuitee
S
SC • solo_traveller • es
8
Pros:

Gran ventanal al pasillo del jardin, si querias privacidad tenías que cerrar las cortinas.
Personal del restaurante muy amable.

Cons:

Las camas demasiado blandas.

2026-07-23 • via Nuitee
B
Björn • solo_traveller • de
8
Pros:

Sehr freundliches Personal, super leckeres Essen , sowohl abends als auch das Frühstück

2026-05-23 • via Nuitee
G
gregor • couple • lu
10
2026-05-23 • via Nuitee
V
Vogel • solo_traveller • de
10
Pros:

Alles super 👍

Cons:

Das Hotel ist direkt an der Hauptstraße. Zimmer zum Hof und alles ist Super!

2026-05-23 • via Nuitee
O
Olga • extended_group • pe
10
Inolvidable
Pros:

Su cercanía a Chichén Itzá, estaba muy limpio pero sobre todo la amabilidad y honestidad de su personal

Cons:

Nada. Todo estuvo muy bien.

2026-05-15 • via Nuitee
T
Tania • solo_traveller • mx
10
Pros:

Un lugar muy bonito y agradable, muy cerca de chichén itzá (incluso caminando) El personal increiblemente amable y atento, y la comida deliciosa, un bufette muy variado de autentica comida yucateca, riquisimo todo. Nos quedamos una noche para poder ver el espectaculo nocturno en la piramide, las habitaciones muy limpias y cómodas, con una bonita vista al jardín.

Cons:

Nada, 10 de 10 a todo

2026-05-10 • via Nuitee
G
Gaëtan • couple • fr
7
Pros:

Très proche de Chichén Itzá. Pratique pour être sur le site tôt le matin. Bien pour 1 nuit.

2026-05-09 • via Nuitee
S
Sadie • solo_traveller • de
8
Pros:

Great location for visiting Chichen Itza. The grounds are beautiful and well maintained. Staff is friendly and attentive. Rooms were clean and cool. Restaurant served consistently good food and cold drinks.

2026-05-05 • via Nuitee
E
Eli • solo_traveller • us
10
2026-05-04 • via Nuitee
T
Theun Erik • couple • nl
8
Heerlijk hotel met zwembad
Pros:

Dichtbij Chichen Itza , s’ochtends er in 5 minuten zijn

Cons:

Niets

2026-04-28 • via Nuitee
A
ANDREA • solo_traveller • uy
10
Bonito hotel, muy tranquilo te sientes como en casa.
Pros:

Lo que más me gustó fue la atención de todo el personal y la comida a la carta que ofrece el restaurante.
Energéticamente es muy lindo.
Todo muy limpio y ordenado, sin dudas volvería.

Cons:

Me toco habitación pasillo y se sentían algunas conversaciones temprano en la mañana, eso me despertó m

2026-04-24 • via Nuitee
S
Sarah • family_with_children • im
8
Great place to stay if you want to get to Chichen Itza at opening time
Pros:

This hotel was what I expected: a place to sleep the night before going to Chichen Itza to facilitate getting there very early to minimize crowds. We had two rooms, both with two double beds. They were perfectly nice. The pool was large and pleasant. We didn't eat any meals, preferring to try local restaurants. (I can give a strong recommendation to La Poblanita, 500m down the road.) Parking was easy, right out front.

Cons:

I understand that hotels don't want the air conditioning left on when the guest has left the room, but it's quite annoying if you're only going out briefly to not be able to leave it on lightly. The rooms heat up quickly. This AC was quite effective when on, at least.

2026-04-21 • via Nuitee
R
Rosa Maria • extended_group • mx
8
Cumplió con las necesidades y expectativas básicas.
Pros:

Buena ubicación para mis planes, bonito jardín y alberca, recámaras limpias

Cons:

No había lugar para usar internet y trabajar fuera de la habitación, algo de ruido con el paso de los demás huéspedes y algo de ruido de la carretera.

2026-04-21 • via Nuitee
Y
Yoann • solo_traveller • fr
9
Pros:

Personnel très gentil avec piscine très agréable.
A deux pas du site chichen itza.

Cons:

Rien

2026-04-18 • via Nuitee
L
Latreille • solo_traveller • fr
8
Pros:

Hôtel propre et confortable, très proche de Chichen Itza.
Pas mal de restaurants dans la rue et également un restaurant dans l'hôtel.
La piscine est grande est l'eau y est à bonne température, ouverte jusqu'à 22h00.
Le personnel est très gentil. Eduardo à l'accueil parle français, un vrai plus pour nous!

2026-04-17 • via Nuitee