Hotel Vias Maya Bacalar

Hotels
8.2 (96 reviews)
AV. 5a entre 38 y 40 , Bacalar , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Non-smoking throughout

Review Highlights

Pros:
Very convenient location near ADO station and the lagoon
Friendly, helpful staff
Clean rooms and comfortable beds with good AC
Good value for money
Pleasant, quiet/peaceful atmosphere
On-site restaurant/breakfast positively reviewed
Cons:
Bathroom ventilation issues and occasional unpleasant odors
Rooms often lack a TV and some in-room amenities (few hangers, glassware)
No or limited parking
Location can feel quiet/dark at night
Occasional plumbing/shower malfunctions
At least one report of theft (stolen laptop) and one report of address/availability confusion

Categories

Cleanliness
8.3
Multiple guests report clean rooms and beds ('camas super limpias', 'estaba limpio', 'hotel pulito'), though a few mentions of bathroom odor/ventilation issues reduce the score slightly.
Service
8.8
Consistently praised staff — 'super friendly', 'personnel gentil', 'personas muy gentilles', 'muy amable' — makes service a strong positive for most stays.
Location
9
Very frequently noted as a major plus: close to ADO station and the lagoon, central yet quiet; guests repeatedly highlight the convenient location.
Room Quality
7.5
Rooms described as comfortable with good AC and basic furnishings, but lacking extras (no TV, few hangers) and with some issues (bathroom ventilation, occasional shower malfunction) so quality is solid but not exceptional.
Amenities
7
Limited amenities: small on-site cafe and restaurant praised, but common downsides include no TV in rooms, no parking for some guests and minimal in-room supplies; amenities are basic.
Value for Money
8.5
Multiple guests comment on good value ('Bueno, bonito, barato', 'Relación valor - precio', 'Ottimo rapporto Qualità prezzo'), so value is seen as a strong positive.
Food and Beverage
8.3
Several positive mentions of the on-site restaurant and breakfasts ('su restaurante es buen', 'Desayuno rico', 'Los alimentos'), supporting a favorable rating.
Overall Experience
8.2
Generally positive overall: peaceful, friendly staff, clean and comfortable for short stays; isolated negatives (ventilation, occasional theft report, access/address confusion) balance to an overall solid experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-01 10:36

Property Description

Luxurious Accommodations
Hotel Vias Maya Bacalar offers elegantly designed rooms equipped with modern amenities including air conditioning and private bathrooms for your comfort.

Free WiFi Access
Stay connected throughout your stay with complimentary WiFi available in all areas of the property, ensuring you can easily share your vacation memories with friends and family.

Convenient Location
Located just 36 km from Chetumal International Airport, Hotel Vias Maya Bacalar provides easy access for travelers, making it the ideal choice for your next stay in Bacalar.

Experience comfort and convenience at Hotel Vias Maya Bacalar. Book your stay now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 96 reviews
Cleanliness: 8.3
Service: 8.8
Location: 9
Room Quality: 7.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8.3
Overall Experience: 8.2
J
Jana • couple • de
10
2026-09-19 • via Nuitee
E
Evelin Normely • solo_traveller • mx
9
Pros:

La cercanía a la laguna

2026-09-15 • via Nuitee
E
El_mangas • solo_traveller • mx
10
Excelente estadía...
Pros:

El chicas de recepción fueron muy amables... Esperamos regresar pronto... Recomiendo este hotel...

Cons:

La cama individual es un poco incómoda...

2026-09-15 • via Nuitee
M
Melanie • extended_group • mx
10
Comodidad
Pros:

tiene muy buena ubicacion, el hotel es pequeño pero cómodo. las camas son muy suaves y el baño bastante limpio. no tenemos queja alguna mi amiga y yo.

Cons:

realmente no tenemos quejas. fue una estancia corta la que tuvimos, pero bastante cómoda. lo recomendariamos a nuestras amistades o familia incluso.

2026-09-10 • via Nuitee
L
León • extended_group • mx
10
Good location. its very chill relaxed. good vibe people. near nature near the lagoon beautiful p
2026-09-09 • via Nuitee
J
Javier Adelfo • solo_traveller • mx
10
2026-08-27 • via Nuitee
J
Jana • solo_traveller • de
9
Pros:

Wir fanden die Lage super, weil es nicht in der Innenstadt lag und damit sehr ruhig gelesen. Die 20min ins Zentrum laufen, fanden wir angenehm. Dafür war es direkt am öffentlichen Steg. Das Personal ist sehr freundlich und hilfsbereit.

Cons:

Das Sofa war etwas älter (und dadurch auch bisschen dreckig). Wir haben es einfach nicht benutzt.

2026-08-26 • via Nuitee
R
Rosaura Jazmin • solo_traveller • mx
10
2026-08-21 • via Nuitee
L
Lisa • solo_traveller • it
4
Pros:

Personale disponibile

Cons:

Molto caro per la qualità della stanza, non hanno pulito la stanza il giorno dopo nè svuotato i cestini. Non c'è nulla per appendere i vestiti.

2026-08-17 • via Nuitee
L
Lisa • solo_traveller • it
3
Pros:

Colazione

Cons:

Non hanno rifatto la stanza e neppure svuotato il cestino del bagno. Non c'era nulla per appendere i vestiti. Insetti in camera. Lenzuola macchiate. Alcuni letti scomodi.

2026-08-16 • via Nuitee
P
plantrou • couple • fr
9
Personnel super, chambre très simple et très propre, lit et sdb confortable
Pros:

L’emplacement est pratique quand on arrive à pieds de la station bus Ado

Cons:

Il est un peu excentre, donc il faut marcher 20 min env pr aller ds le centre et avec la chaleur pas facile

2026-08-14 • via Nuitee
A
Adrian • solo_traveller • co
9
Pros:

El trato del personal y la ubicación.

Cons:

Relacionado a la infraestructura. Humedad en el techo de la habitación que desprendió yeso. Los colchones de las camas estan bastante deformados, gastados.

2026-08-07 • via Nuitee
M
Marie-Pierre • solo_traveller • fr
7
Pros:

Près de la gare routière ado (15 minutes à pied) et du ponton gratuit Muelle *sinon l'autre ponton est à 10 pesos par personne à partir de 9h.
Grande chambre familiale propre mais meublée et décorée au strict minimum
Climatisation
On a été très content de pouvoir laisser nos bagages plus tôt le matin (check in à 15h).

Cons:

Pas d'eau chaude (prévenu au moment de la remise des clés) et pas de geste commercial proposé pour fe désagrément.
Un peu loin du centre de bacalar mais il n’y a pas non plus énormément de chose à y faire là bas.
L'environnement général du quartier semble un peu à l'abandon : c’est calme mais c’est triste car la lagune est exceptionnelle et mériterait que les alentours le soient aussi.
Ne prenne pas la carte de credit

2026-08-05 • via Nuitee
J
Jill • family_with_children • nl
9
Warm ontvangst en een fijn verblijf.
Pros:

Het personeel wat zo ontzettend vriendelijk en behulpzaam was. Schone kamer, warme douche en werkende airco.

Cons:

Het matras van het tweepersoonsbed was op 1 punt wat ingezakt. Ik sliep daar samen met mijn zoontje van 5 dus geen last van gehad. Koppels zouden dit wellicht wel vervelend kunnen vinden.

2026-07-25 • via Nuitee
M
Margarita de Los Ángeles • couple • mx
8
Cómodo y barato
Pros:

Que está muy bien ubicado del centro

Cons:

Siento que está muy vacío por dentro, estaría bien una cortina para la puerta principal y algún espejo

2026-07-16 • via Nuitee
R
Roberto Ismael • solo_traveller • mx
8
Pros:

Hotel was ok. For the price it's worth your money. Easy to access . Great location. A/C and hot/Cold water working perfect..I would definitely come back if it's just to spend the night..

Cons:

No TV... But for the price it was ok..wifi was good..

2026-07-14 • via Nuitee
T
Tuz Tzuc • solo_traveller • mx
8
2026-07-13 • via Nuitee
M
Maurice • extended_group • ch
10
2026-07-13 • via Nuitee
R
Reynoso • solo_traveller • mx
9
2026-06-29 • via Nuitee
T
TRICKETT • solo_traveller • us
9
2026-06-27 • via Nuitee