The Sebel Twin Towns Coolangatta

Hotels
•
Mantra
9.2 (163 reviews)
Corner of Griffith and Stuart Street, Tweed Heads, New South Wales, 2485 , Tweed Heads , AU
61-7-55362121

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Facilities

Elevator
Fitness facilities
ATM/banking
Breakfast available (surcharge)
Smoke-free property
Tours/ticket assistance
Wheelchair accessible parking
Miniature golf on site
Free self parking
Banquet hall
See all facilities

Review Highlights

Pros:
Outstanding buffet breakfast (frequently praised)
Spotless, well-maintained rooms and bedding
Excellent central location with ocean views
Spacious rooms with kitchenette and large balconies
Friendly/helpful staff in many interactions
Easy parking and good on-site facilities
Cons:
Poor responsiveness to messages/emails and issues retrieving lost items
Occasional unfriendly or curt front-desk interactions
Balcony sun exposure limited to early morning for some rooms
Some noise in the area affected restful sleep for a business traveler
One guest reported refund/booking communication problems

Categories

Cleanliness
9.6
Multiple reviewers described rooms as spotless and immaculate; overall very high cleanliness standards.
Service
8.8
Staff are often described as friendly and helpful at breakfast and checkout, but there are notable communication issues (unresponsive to messages/emails, difficulty retrieving lost items) and some brusque front-desk interactions.
Location
9.5
Excellent central location, walking distance to beach/shops and great ocean views (some even saw whales from the balcony).
Room Quality
9.4
Rooms are spacious, modern and well equipped (king-size suites, kitchenette, large balconies) though a few guests noted balcony sun exposure timing and occasional noise for business travelers.
Amenities
9.1
Good on-site facilities (kitchenette options, parking available) and generally high-standard amenities as reported by guests.
Value for Money
9
Guests called the breakfast very good value and overall stay positive for price, though one guest advised caution about prepay/refund handling.
Food and Beverage
9.5
Repeatedly praised buffet breakfast (described as superb / best breakfast buffet) with a wide selection and hot food.
Overall Experience
8.7
Generally very positive overall — excellent rooms, location and breakfast — but dampened for some guests by service/communication problems (lost items, unreturned messages, occasional unfriendly interactions).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Recreational Opportunities
Take advantage of the outdoor pool, indoor pool, and steam room for your relaxation and enjoyment.

Dining Experience
Savor a satisfying meal at Signatures, offering buffet breakfasts daily for a fee.

Event Facilities
With 8 meeting rooms available and a banquet hall, this hotel is perfect for hosting events of any size.

Book your stay at The Sebel Twin Towns Coolangatta and enjoy the convenience of being near Coolangatta Beach and other local attractions.

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

9.2
Based on 163 reviews
Cleanliness: 9.6
Service: 8.8
Location: 9.5
Room Quality: 9.4
Amenities: 9.1
Value for Money: 9
Food and Beverage: 9.5
Overall Experience: 8.7
C
Curious11072490466 • Couples • gb
10
Lovely apartment. .. difficult to get in touch with the sebel ☹️
Pros:

Had a lovely stay , we booked a king-size suite ,it was like a little apartment had separate bedroom and it also had a kitchenette, large balcony my only bug bear was the balcony only got sun early morning 6/7:am so was no it really any good to me as I love the sun ...had buffet breakfast which was superb had hot food, fruits, cereals etc very good value
Staff were very friendly and helpful..which brings into my next thing on arriving home to London I realised I left all my swimwear at the apartment (at least 5 swimsuits)some new ..I tried contacting the sebel via Facebook, messages, even booking .com contacted them for me and said they spoke to housekeeper who was supposed to contact me ...never heard a word really disappointed thought they would at least have said they weren't there ...even had someone willing to pick them for me ☹️

2025-11-06 • via Tripadvisor
S
Sharon Louise
8
Pros:

Great location. Room very spacious. Friendly breakfast great

2025-10-07 • via Nuitee
M
Melanie • family
10
Pros:

We really enjoyed staying at the Sebel, we had fabulous views, easy walking distance to the beach and shops and a really nice buffet breakfast.

2025-10-06 • via Nuitee
C
Christine • partner
10
Pros:

The breakfast buffet was the best breakfast buffet we have been to

2025-10-03 • via Nuitee
D
David Alexander • partner
10
Pros:

Excellent location. Can watch whales from our balcony!

2025-10-02 • via Nuitee
D
Debbie
8
Pros:

Thoroughly recommend the buffet breakfast.Food tasty and a good variety. Staff friendly and food always plentiful.

2025-09-28 • via Nuitee
X
Xolani
6
Pros:

Breakfast was great, room is exceptional great. As I was travelling for work, the area around is quite noisy and I could not rest well.

2025-09-26 • via Nuitee
H
Helmut • partner
10
Pros:

From Check In to Check Out and everything in between it was great and the buffet brekkie was a highlight

2025-09-24 • via Nuitee
C
Chelsea • family
8
Pros:

Spotless room, great breakfast.
I emailed needing to change the dates of our stay on 1/9/25, no one responded. When we got to the hotel and I explained we needed to leave a day early I was told the extra night couldn't be refunded because I hadn’t told them before the 10/9/25. I was able to produce the email but the lady stated said it hadn’t been received. So,I would advise not to pay in advance.

2025-09-21 • via Nuitee
S
Sheriden
8
A night at Sebel Twin Towers
Pros:

Very impressed with my room. Immaculately clean, modern and everything I needed.
I checked in around 3pm and although the check in was professional, there was no warmth or particular friendliness.
My friends came to see around 6.15pm. Approached the front desk and asked same person who checked me in “could we ask your help”. The staff member said “no, go over there”, pointing to another desk. Disappointing.
Breakfast was excellent, staff friendly and helpful.
Checkout was good. Friendly staff member and I actually commented to her that it was nice to have a friendly face on leaving.
I would recommend the hotel for location, rooms and facilities

2025-09-16 • via Nuitee
R
Rhonda
10
Grat place
Pros:

The unit was amazing clean the view was great breakfast including was good
Be back next year for sure
Highly recommended

2025-09-12 • via Nuitee
B
Bill
10
Pros:

Great Breakfast

2025-09-07 • via Nuitee
B
Brenda • friends
10
Pros:

Fabulous buffet breakfast. Comfy bed.

2025-09-04 • via Nuitee
O
Om
10
Pros:

GR8

2025-09-03 • via Nuitee
M
Merlene • family
10
Pros:

No negatives. Facilities to a high standard. Room facilities and bedding very comfortable. Room spotless.

2025-09-02 • via Nuitee
J
Jay
10
Pros:

Nice and clean hotel. Very central location. Easy parking

2025-08-28 • via Nuitee
J
Joseph • family
10
Pros:

Walking distance to everything, so many dining options to choose from. Room was good size, we were on level 5 and had a great view over the ocean. Staff were helpful and friendly and the buffet breakfast was on point. We will be back.

2025-08-27 • via Nuitee
A
anthony • partner
8
Pros:

b/fast

2025-08-25 • via Nuitee
W
Wayne
10
Pros:

Relaxing

2025-08-23 • via Nuitee
J
Jackie
10
Pros:

We love coming to stay here and always love the buffet breakfast in the mornings. Comfortable and quiet and close to everything.

2025-08-16 • via Nuitee