Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Comfortable rooms
Cons:
Cleanliness issues
Parking complications
Breakfast dissatisfaction

Categories

Cleanliness
8.45
Basic cleanliness standards observed; mentions of previous guests' items and odor issues.
Service
10
Generally excellent service noted across multiple reviews.
Location
10
Ideal location for sightseeing and access to the city center.
Room Quality
9.95
Stylish and comfortable rooms mentioned positively.
Amenities
8.95
Good amenities but limited parking available.
Value for Money
8.95
Some feel the value is lacking compared to other hotels; breakfast included may not meet expectations.
Food and Beverage
8.95
Breakfast quality and variety questioned; some enjoyed the food while others had suggestions.
Overall Experience
9.95
Overall positive experiences highlighted with a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:23

Property Description

Luxurious Accommodations
Indulge in comfort and style at Milo Collection Hotel where our 5-star rooms offer modern amenities such as air conditioning, flat-screen TVs, and plush bedding for a relaxing stay.

Convenient Location
Located just steps away from the city centre and popular attractions like Biblioteca Palafoxiana, our hotel provides easy access to explore the vibrant city of Puebla without any hassle.

Exceptional Services
Enjoy a seamless experience with our express check-in/check-out, 24-hour front desk, and complimentary WiFi throughout the property. Let our friendly staff assist you in making your stay unforgettable.

Ready to experience luxury and convenience at Milo Collection Hotel? Book now for an unforgettable stay in Puebla!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

9.4
Based on 596 reviews
Cleanliness: 8.45
Service: 10
Location: 10
Room Quality: 9.95
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 8.95
Overall Experience: 9.95
D
Daniel • couple • mx
9
Pros:

El desayuno es basico es fruta o pan y cafe o jugo de azucar si quieres algo mas es extra

Cons:

Los meseros dan preferencia a extranjeros

2026-10-17 • via Nuitee
D
David • couple • mx
10
Excelente
Pros:

A todos los niveles y en todos los aspectos, excelente y sumamente recomendable. El hotel está hermoso, el lugar es muy céntrico, la limpieza es impecable, las habitaciones y los baños muy espaciosos, pero, aún mejor que todo esto, aplaudimos y agradecemos la atención y amabilidad de todo el personal. Recomendamos los desayunos en la terraza del hotel.

2026-10-13 • via Nuitee
M
Mayra • couple • cr
10
Joya arquitectónica y comodidad inigualable en el centro histórico de Puebla.
Pros:

La remodelación realizada es una belleza!! Las camas son comodisimas. El desayuno se sirve en la terraza con una vista a las cúpulas de Puebla.
La atención del personal es esmerada. Además tiene excelentes restaurantes muy cerca, anoche cenamos en el Gastrobar Santoua y es una maravilla! Volvería sin duda.

2026-10-09 • via Nuitee
N
Noah • solo_traveller • us
10
Pros:

Excellent location and walking location to historic Puebla Centro.

2026-10-07 • via Nuitee
S
Stef • family_with_children • gb
10
Amazing place. Great location, right in the centre. Very comfortable stay.
Pros:

The ambiance was very nice. The room was spacious and very nicely decorated. It was a lovely restored building. Great service and very welcoming.

Cons:

There was a breakfast included, but this was a little basic. We could order more from the menu though.

2026-09-19 • via Nuitee
F
Fumie • couple • jp
9
2026-09-14 • via Nuitee
A
Alicia • couple • es
8
Pros:

Una de las camas más cómodas en las que hemos dormido.

Cons:

Entra muchísimo ruido de la calle a primera hora de la mañana mañana. Se podría buscar un mejor aislamiento acústico.

2026-09-08 • via Nuitee
O
Oliver • couple • de
8
Great stay in center of Puebla.
Pros:

Good Location in Puebla historic center.
Nice and clean rooms
Staff very kind and helpful

Cons:

Breakfast contains some coffee and sweet bread.
Any other dishes like scrambled eggs are not included but can be ordered separately.

2026-09-07 • via Nuitee
R
Rubén • couple • es
10
2026-09-04 • via Nuitee
V
Viridiana • family_with_children • mx
10
SIN DUDA, REPETIREMOS.
Pros:

La atención del personal es excelente, siempre amable y atenta. Llegamos un poco antes de la hora de check in y se apresuraron a tener nuestras habitaciones listas para poder instalarnos antes de ir a comer.

Cons:

Podrían ventilar las habitaciones. En la 2 y 10 se percibe un poco el olor a encerrado.

2026-09-01 • via Nuitee
A
Alan Christopher • couple • gb
7
Lovely room, good location, TERRIBLE breakfast!
Pros:

Pros-
• Situated in beautiful heritage building
• Large room with an extremely spacious bathroom and exposed brick decor
• Cosy communal areas in the courtyard
• Clean and comfortable
• Located in a central area, so easy to navigate from

Cons:

Cons-
• There is an old, creaky lift that takes you up the floors above-very claustrophobic
• Limited English is spoken by the staff on reception
• We paid for breakfast during our stay which was taken on the rooftop but consisted of a cold coffee, fruit juice and a bread roll. When we queried this, we were told that is how people ‘breakfast’ in Mexico. So don’t pay for the ‘breakfast’ - it was insulting!
• They had a restaurant on the rooftop, but we never saw any evidence of anybody eating there.

2026-08-30 • via Nuitee
E
Elisa • couple • it
10
2026-08-27 • via Nuitee
J
Jamie • solo_traveller • mx
8
2026-08-26 • via Nuitee
M
Martina • couple • it
8
Puebla 2 days!
Pros:

La struttura è molto bella con camere spaziose e tanti comfort! C’è anche una bellissima terrazza dove fare colazione. Posizione ottima. Buona colazione continentale, con menù fisso e standard per gli hotel messicani (yogurt con granola, toast con marmellata e caffè); ad un costo extra ci sono altre opzioni. La cosa che ho apprezzato di più è stato il personale, dalle signore che si occupano della pulizia alla ragazza della reception. Sono state davvero tanto carine con noi e gentilissime, volevamo quindi ringraziarle per essersi prese cura del nostro soggiorno.

Cons:

Purtroppo la stanza non aveva la finestra e quindi si creava tanta umidità e la notte non era gradevole.

2026-08-24 • via Nuitee
A
Adriano • extended_group • br
5
Regular
Pros:

Amplia y el hotel es bien localizado

Cons:

El café continental es muy decepcionante.

2026-08-24 • via Nuitee
B
Barker • extended_group • us
10
Wonder property, wonderful staff and excellent location
Pros:

This is a beautiful property in the perfect location and the staff was wonderful. One of the best accommodations I have ever had.

2026-08-21 • via Nuitee
J
Jorelthebest • solo_traveller • es
9
Volvería hoy mismo.
Pros:

Hotel tranquilo, con clase en antigua vivienda de Puebla. A dos cuadras escasas de cátedral. Personal profesional y amable. Habitación grande y moderna como el baño. Buen desayuno con vistas a las azoteas y cúpulas de las iglesias del centro. Cama cómoda. Aparqué en frente y te ponen ticket parquímetro. Para volver sin dudarlo.

Cons:

Nada.

2026-08-21 • via Nuitee
R
Rafael • couple • mx
8
2026-08-20 • via Nuitee
M
Marin • family_with_children • mx
7
Pros:

Estaba limpio y bien ubicado

Cons:

Descuidado, caro para el tipo de instalaciones. No cuenta con estacionamiento.

2026-08-20 • via Nuitee
M
Marin • family_with_children • mx
6
2026-08-20 • via Nuitee