Hotel Big Sur

Hotels
8.5 (780 reviews)
Manuel Bulnes 69 , Puerto Natales , CL

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Luggage storage
Bar
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cleanliness in most areas
Good breakfast
Cons:
Noise issues
Issues with room facilities
Limited space in some rooms

Categories

Cleanliness
7.75
Mixed reviews on cleanliness with mentions of hair on the bed and issues in some rooms.
Service
9.25
Overall staff is described as friendly and accommodating, with positive interactions noted.
Location
9.25
Excellent location close to key attractions and restaurants, repeatedly praised.
Room Quality
7.75
Inconsistent quality with mentions of cramped spaces and noise issues in some rooms.
Amenities
8.75
Facilities were generally well-reviewed with a good breakfast, though some rooms lacked certain comforts.
Value for Money
7.75
Some reviews indicate that the price may not fully match the perceived quality and available amenities.
Food and Beverage
8.75
Breakfast praised for variety and quality, though some thought it could be improved.
Overall Experience
8.75
General positive sentiment with a good balance of pros and cons noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:38

Property Description

Terrace with Stunning Views
Hotel Big Sur in Puerto Natales offers a charming stay with a terrace overlooking the picturesque surroundings. Enjoy the beauty of Magallanes region right from your hotel.

Convenience at Your Fingertips
With a 24-hour front desk and concierge service, Hotel Big Sur ensures all your needs are met promptly. Stay connected with complimentary WiFi throughout the property.

Comfortable Accommodations
Relax in well-equipped rooms featuring private bathrooms, free toiletries, and cozy bed linens. Everything you need for a pleasant stay in Puerto Natales.

Book your stay at Hotel Big Sur now for a memorable experience in the heart of this enchanting destination.

Important information:

Please note that for reservations of 4 rooms or more, different conditions apply, and 50% of the total reservation must be paid to secure the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 780 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 8.75
J
Jon • extended_group • es
9
Pros:

Hotel muy limpio y bien ubicado. Con excelentes profesionales trabajando en especial, Maritza, Marcelle y Silvia, que hicieron que nuestra estancia en Patagonia y enel hotel fuese maravillosa.

2026-10-17 • via Nuitee
P
Pino Ratti • couple • cl
10
2026-10-12 • via Nuitee
M
Miguel • solo_traveller • es
9
Pros:

El personal muy amable. Bien situado. Limpio

2026-10-11 • via Nuitee
E
Elizabeth • solo_traveller • au
9
Pros:

Lovely helpful staff, great rooms

2026-10-11 • via Nuitee
T
Tom • couple • nl
10
Top verblijf met vriendelijk personeel en goed ontbijt.
Pros:

Vriendelijke personeel dat de hele dag beschikbaar is, uitgebreid ontbijt en kamer had alles wat we nodig hadden. Bij het ontbijt waren er ook nog huisgemaakte gebakjes beschikbaar die heerlijk waren

Cons:

Het was bij aankomst erg warm op de kamer, bleek dat de verwarming op de warmste stand aan stond

2026-10-09 • via Nuitee
D
Daniela • solo_traveller • br
10
Pros:

A localização muito boa. A simpatia dos funcionários com dicas sobre a cidade nos ajudou muito. E o cafe da manhã muito bom.

2026-10-09 • via Nuitee
T
Tom • couple • nl
10
2026-10-09 • via Nuitee
D
Diego • couple • es
9
Pros:

Está muy bien ubicado y el personal fue súper amable

Cons:

En la habitación faltaba algún armario o espacio para dejar cosas. Literalmente no había nada más que las camas.

2026-09-19 • via Nuitee
M
maria patricia • solo_traveller • cl
10
Excelente estadía
Pros:

La limpieza del hotel y de la habitación, excelente calidad de las sábanas y habitación confortable. Insuperable la atención del personal (recepción, mucamas, personal del desayuno).

2026-09-18 • via Nuitee
P
Pau • couple • es
8
Correcto
Pros:

Buena ubicación

Cons:

El personal del desayuno no sabía informar con claridad sobre si los productos contenían leche, algo especialmente importante para personas con intolerancias. Habitación muy pequeña, con poco espacio para colocar la maleta y la ropa.

2026-09-12 • via Nuitee
J
Jonathan • couple • co
7
2026-09-10 • via Nuitee
J
JB • solo_traveller • mx
10
2026-09-09 • via Nuitee
C
Carlos • couple • cl
10
Muy buena estadía
Pros:

Limpieza

Cons:

Mucho ruido ambiente

2026-09-08 • via Nuitee
I
Irina • extended_group • gb
10
2026-09-08 • via Nuitee
R
Ruben • solo_traveller • ec
10
Pros:

Me encantó todo!

2026-09-07 • via Nuitee
C
Constanza • solo_traveller • cl
10
Pros:

La comodidad de las habitaciones

Cons:

No hubo nada que no me gustara

2026-09-07 • via Nuitee
F
francisco • couple • cl
9
2026-09-07 • via Nuitee
K
Katalina • couple • cl
10
Pros:

Excelente la estadía y el lugar

2026-08-07 • via Nuitee
O
oscar • extended_group • cl
10
2026-07-14 • via Nuitee
G
Gabriela • solo_traveller • cl
10
2026-07-01 • via Nuitee