Novotel Makkah Thakher City

Hotels
•
Novotel
8.2 (18561 reviews)
Al Andalus Dist P O Box 4575 Makkah Al Mukarama 24237 , Makkah , SA
+966 12 561 9999

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and comfortable property
Good breakfast and restaurant service
Quiet and well maintained
Good value for money
Cons:
Distance to the Haram and inconsistent shuttle service
Some in-room amenities missing (water, dryer)
Isolated room issues: insects, smoke smell, AC/phone/shower problems
Check-out delays / limited staff handling check-outs

Categories

Cleanliness
8.7
Multiple guests praise cleanliness and describe the property as clean and well maintained, though one report mentioned insects and a smoke smell in a room which slightly lowers the score.
Service
9.2
Staff repeatedly described as friendly, hospitable and helpful (reception, restaurant and other employees praised); instances of good gestures (no charge at checkout) support a high service score despite some check-out delays.
Location
7.6
Location is convenient in general but multiple comments note distance from the Haram and that shuttle timing/routes are not ideal, making location less favorable for Umrah-focused stays.
Room Quality
7
Several room-specific issues reported: missing requested bed configuration, problems with AC/phone/shower pressure, and isolated complaints about insects and smoke odor — overall reasonable but with tangible negatives.
Amenities
7.4
Hotel amenities (lobby, coffeeshop, restaurant) are appreciated, but some guests reported missing in-room amenities (water, dryer) and inconsistent shuttle availability which lowers this rating.
Value for Money
8.5
Guests explicitly mention good value for money and satisfaction with the overall offering relative to price, supporting a positive rating.
Food and Beverage
8.8
Breakfast and restaurant service receive consistent praise and positive mentions of food quality; dinner noted as paid separately but generally well regarded.
Overall Experience
8.4
Most reviews describe a pleasant, comfortable stay with excellent staff and cleanliness; issues with shuttle, some room problems, and occasional check-out delays moderate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Luxurious Accommodation
Novotel Makkah Thakher City, located just 5.2 km from Hira Cave, offers elegant air-conditioned rooms with modern amenities like a flat-screen TV and a private bathroom. Enjoy a comfortable stay with free WiFi and room service at this 4-star hotel.

Convenient Facilities
Indulge in a delicious buffet breakfast at the hotel's restaurant, or grab a snack at the on-site bar. Take advantage of the fitness centre, free parking, and business area during your stay. The 24-hour front desk ensures all your needs are met promptly.

Nearby Attractions
Explore Makkah's popular attractions such as the Makkah Museum and Zamzam Well, both just a short drive away. With Masjid Al Haram located 7.4 km from the hotel, Novotel Makkah Thakher City offers a perfect blend of convenience and comfort.

Ready to experience luxury and convenience in Makkah? Book your stay at Novotel Makkah Thakher City now!

Important information:

Free daily shuttle service to and from Al Haram Al Makki every hour for 24 hours.

During the holy month of Ramadan, breakfast will be served as Sahour, and Dinner will be replaced by Iftar.

Makkah entry during the HAJJ season will require an official HAJJ permit, Work Permit or Local ID issued in Makkah.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.2
Based on 18561 reviews
Cleanliness: 8.7
Service: 9.2
Location: 7.6
Room Quality: 7
Amenities: 7.4
Value for Money: 8.5
Food and Beverage: 8.8
Overall Experience: 8.4
فاطمة • solo_traveller • sa
10
2026-11-07 • via Nuitee
A
Abdalrahman • couple • sa
7
2026-11-07 • via Nuitee
فاطمة • couple • sa
10
يستحق الزيارة
Pros:

كل شي جميل والفندق نظيف ومرتب وانصح به

Cons:

لا يوجد شي

2026-11-07 • via Nuitee
M
Mohammed • extended_group • gb
7
2026-11-07 • via Nuitee
A
Abdalrahman • couple • sa
10
2026-11-07 • via Nuitee
M
Manal • couple • sa
10
جميله جدا
Pros:

كل شي كان حلو المكان وتعامل الموظفين سواء الاستقبال ولا الموظفين في قمة تعامل الرقي والاحترام

Cons:

كل شي حلوووو مافي اي تعليق سيئ

2026-11-07 • via Nuitee
M
Mohammed • solo_traveller • gb
7
Good Hotel. Location not the best.
Pros:

Everything was top tier. Room, Bed , Breakfast & cleanliness.

Cons:

Location was the only bad thing. Definitely do not recommend if you have family or elderly as you will most likely need to take taxis. The shuttle is decent but its minimum 10 min journey & 15 min walk to get into Haram.

2026-11-07 • via Nuitee
مصعب • couple • sa
10
وجهتك الأولى للراحة حيث تبدأ حكايات التميز
Pros:

ممتاز جدا ومريح والخدمه عال العال بارك الله لكم وعليكم
مريحه جدا وتصلح لكل انسان راقي ويريد الاستمتاع خدمة باصات ممتازه على مدار الساعه ومطعم اسعاره معقوله وطعمه لذيذ ونظيف ومريح واللفت متوفره وكثيره ومساج ممتع وحلاق ومواقف واسعه جدا مريح متكامل والكامل وجهه سبحانه 🌺

Cons:

لا شي

2026-11-07 • via Nuitee
مصعب • couple • sa
10
وجهتك الأولى للراحةحيث تبدأ حكايات التميز❤️
Pros:

كل شي ممتع

Cons:

لا شي

2026-11-07 • via Nuitee
Камал • extended_group • ru
10
2026-11-06 • via Nuitee
سعد • couple • sa
8
جميلة إلى حد ما
Pros:

الموقع

Cons:

دورات المياه سيئة التصريف لميول المياه

2026-11-06 • via Nuitee
بندر • couple • sa
10
Pros:

دائما احجز معاكم عشان موظف الاستقبال شاهر دائما مبتسم ومساعد للكل ماعمره يقولي لا او مانقدر

2026-11-06 • via Nuitee
احمد • couple • eg
9
شكرا لفريق العمل
Pros:

المكان نضيف ومظفين الاستقبال محترمين جدا

2026-11-06 • via Nuitee
احمد • couple • eg
9
2026-11-06 • via Nuitee
تركي • solo_traveller • sa
10
2026-11-06 • via Nuitee
بندر • couple • sa
10
Pros:

شاهر افضل موظف قابلته والله افضل فندق في العالم

2026-11-06 • via Nuitee
M
Muhammad • couple • sa
9
2026-11-05 • via Nuitee
O
Osman • family_with_children • sa
9
2026-11-05 • via Nuitee
P
Pasha • couple • sa
5
2026-11-04 • via Nuitee
A
alalmai • couple • sa
10
كانت تجربة رائعة استثنائية جدا اعيد التجربة وبقوة
Pros:

النظافة والتنظيم

2026-11-04 • via Nuitee