Facilities

Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Clean rooms
Good location

Categories

Cleanliness
9.29
The cleaning was rated very high with guests mentioning immaculate rooms.
Service
9.76
The staff were consistently described as friendly and accommodating, going out of their way to help.
Location
9.3
The location was noted as convenient with access to the city and natural parks.
Room Quality
9.25
Rooms were described as spacious and well-furnished with great views.
Amenities
9.28
Amenities like air conditioning, a nice communal area, and breakfast service were highlighted positively.
Value for Money
8.74
Overall value reflected the good service and quality, though not extensively commented on.
Food and Beverage
9.79
Guests raved about the food quality, stating it was the best they had experienced in their travels.
Overall Experience
9.76
Guests expressed their overall satisfaction with their stay, citing it as a memorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:13

Property Description

Nestled in the heart of Tortuguero, Hotel Serendipity offers an unforgettable escape surrounded by nature's beauty.

Relaxation Awaits
Indulge in rejuvenating onsite massages or unwind on our stunning terrace and garden, perfect for soaking in the serene landscape.

Culinary Delights
Savor delicious meals at our restaurant or opt for the convenience of room service. Enjoy the extra benefit of all-inclusive rates, allowing you to relish meals and beverages without worry.

Comfort and Convenience
Our uniquely designed rooms feature kitchenette amenities, private balconies, and pillowtop beds to ensure a restful stay. With a dedicated 24-hour front desk and daily housekeeping, your comfort is our priority.

Explore the wonders of Tortuguero National Park and make your reservation today for a delightful getaway!

Important information:

  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.4
Based on 378 reviews
Cleanliness: 9.29
Service: 9.76
Location: 9.3
Room Quality: 9.25
Amenities: 9.28
Value for Money: 8.74
Food and Beverage: 9.79
Overall Experience: 9.76
N
Nils • couple • de
9
2026-07-17 • via Nuitee
G
Gerd • solo_traveller • de
9
Pros:

Ein sehr engagiertes und freundliches Team

2026-07-15 • via Nuitee
T
Tzahi • solo_traveller • il
9
A really nice hotel close to all attractions and staff is amazing.
Pros:

The staff are amazing! Anything you need they will gladly help you with.

Cons:

No blinds so once it’s morning the whole room gets light. Also it’s not really a 4 star hotel.

2026-07-14 • via Nuitee
E
Elisheva • solo_traveller • il
9
Pros:

The staff were amazing, willing to assist and accommodate with all we need.
Great location, near the national park.

Cons:

Low water pressure

2026-07-14 • via Nuitee
O
Orlando • couple • es
10
Mi escala en Tortuguero
Pros:

Limpio, bien ubicado, trato humano. Es un apartahotel pequeño con desayuno en el centro del pueblo, a un paso del Parque. El desayuno es abundante y variado. Todo se ve limpio y ordenado

2026-07-12 • via Nuitee
J
Joana • couple • de
8
Eine schöne, persönliche Unterkunft, wo es den Leuten am Herzen liegt, dass es einem gut geht. Es hat einen persönlichen
Pros:

Die Unterkunft liegt inmitten der Natur und sehr zentral gelegen

2026-07-10 • via Nuitee
C
Claire • couple • gb
5
2026-07-06 • via Nuitee
M
Miguel • solo_traveller • es
10
Pros:

El personal es súper amable, con recogida de maletas incluida, gracias a Jose, a la llegada del puerto de Tortuguero. Se ubica en la zona del pueblo cercana a la entrada del parque nacional, muy cerca andando a la zona más céntrica y comercial también.

Desde el hotel se encargaron de gestionar varios tours, un paseo nocturno y otro paseo en bote por el parque. Ambos resultaron fantásticos, nuestro guía Bernie fue magnífico, simpático y con un conocimiento sobre animales, flora y cultura que nos ayudó mucho a entender la historia del lugar y a ver y conocer muchas especies de animales distintas en ambos tours.

Por último, destacar también la comodidad de la habitación y un fantástico desayuno típico costarricense cada mañana, muy completo y abundante.

2026-06-11 • via Nuitee
G
Georg • solo_traveller • de
9
Sehr angenehmes kleines Hotel
Pros:

++ Sehr angenehmes und zuvorkommendes Personal
+ Kontakt mit Einheimischen ohne Kaufdruck sehr angenehm
-+ Bademöglichkeiten am Strand eher nicht gegeben

2026-05-16 • via Nuitee
S
SASKIA • couple • il
10
Everything was amazing and we really enjoyed.
Pros:

Amazing place in the jungle with very nice people. Everything was great, good breakfast and very nice and clean room.
We booked boat and hking tours at the hotel and had a very good guide.

2026-05-07 • via Nuitee
R
Robert • couple • de
8
2026-05-03 • via Nuitee
E
Edith • solo_traveller • ch
9
2026-04-30 • via Nuitee
S
Steve • solo_traveller • gb
9
Spotless and very comfortable.
Pros:

Great breakfast and the room was kept spotless.

Cons:

Beware when paying or booking a tour that they don't switch from dollars to colones at an old rate of 500. The rate is much lower now. Always pay in dollars if they try to do this. It would have cost us an extra $150 if we had let them do this.

2026-04-30 • via Nuitee
M
Mariuxi • solo_traveller • ec
10
Pros:

La amabilidad de todo su personal. Atencion al huesped y la limpieza.

Cons:

Nada

2026-04-30 • via Nuitee
S
Sylvie • couple • fr
10
Pura Vida !
Pros:

Un accueil au top ! Depuis le moment de la réservation, plusieurs semaines avant, jusqu’au jour du départ, le staff de l’hôtel a été aux petits soins. Mention spéciale à Cooper. Il a tout fait pour que nous passions un superbe séjour. Il nous a organisé de très belles activités et grâce à lui, nous avons pu profiter des splendeurs de Tortugero.
Merci pour tout !
Pura Vida !!

2026-04-27 • via Nuitee
D
Daniela • couple • de
9
Schöne Unterkunft.
Pros:

Die Unterkunft ist in Tortuguero sicher eine der besten. Sie ist modern und die Räume sind großzügig. Das Frühstück war sehr umfangreich und sehr lecker!

Der Transport vom Hafen in la Pavona wurde super organisiert. Alles hat problemlos geklappt. Wir wurden dann am Hafen in Tortuguero abgeholt und mit einem Gepäckwagen zur Unterkunft gebracht. Das Personal war hier sehr hilfsbereit!

Cons:

Leider sind die Touren über das Hotel zum Teil deutlich teurer als bei Anbietern im Dorf.

Die Küche in den Zimmern ist nicht zum kochen ausgestattet. Es gibt keinen Herd. Die Schubladen waren alle leer. Sie dient wohl eher zur Deko :)

2026-04-27 • via Nuitee
A
Altamirano • solo_traveller • ar
9
2026-04-24 • via Nuitee
2
2ccc1e36ac5970d6a172aee7f58b3845 • extended_group • de
10
Einzigartige Region
Pros:

Nettes Personal und gute Lage

2026-04-18 • via Nuitee
M
Marcel • couple • de
10
2026-04-07 • via Nuitee
N
Noëlle • extended_group • fr
10
Tortuguero : paradis tropical. Chutt. Ne venez pas trop nombreux
Pros:

Petits déjeuners exceptionnels, tout le personnel est adorable et aux petits soins. Les chambres sont très bien équipées avec un grand confort. Enfin, le parc de Tortuguero est à 5mn à pied. Beaucoup de bons restaurants aux alentours. Bref, un séjour idyllique !

Cons:

Rien !

2026-04-03 • via Nuitee