The Charlton Boutique Hotel

Hotels
7.9 (1524 reviews)
London Road , Cheltenham , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Large warm room
Good selection of channels
Clean and comfortable room
Easy parking
Great food in restaurant
Cons:
Cold room on arrival
Inadequate heating
Poor service
Leaking radiator
Dirty bedding

Categories

Cleanliness
7.49
Multiple complaints regarding cleanliness and maintenance issues.
Service
8.46
Inadequate response from staff regarding heating issues and overall complaints.
Location
8
Discontent over location described as dreadful.
Room Quality
6.95
Numerous issues with room comfort and maintenance receiving negative feedback.
Amenities
8.98
Positive feedback on easy parking and nice coded access.
Value for Money
6.94
Comments indicate expectations of better value given the service quality.
Food and Beverage
7.49
Mixed reviews; specific complaints about breakfast preparation and options.
Overall Experience
8.86
Some positive experiences noted but overshadowed by significant issues and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:55

Property Description

Luxurious Accommodation:
The Charlton Boutique Hotel, nestled in Cheltenham, offers a luxurious stay just 17 km from Kingsholm Stadium. Each room is elegantly designed with a desk, flat-screen TV, and private bathroom, ensuring a comfortable retreat for guests.

Charming Amenities:
This boutique hotel boasts a garden, terrace, and a restaurant where guests can unwind and indulge in delicious meals. With a bar on-site, relaxation and entertainment are just steps away. Free private parking adds convenience to your stay.

Nearby Attractions:
Explore the beauty of Cheltenham with attractions like Sudeley Castle and Gloucester Cathedral just a short distance away. For those looking to venture further, Cotswold Water Park is 34 km from the hotel, offering a perfect day trip destination.

Book your stay at The Charlton Boutique Hotel for a memorable and relaxing experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

7.9
Based on 1524 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8
Room Quality: 6.95
Amenities: 8.98
Value for Money: 6.94
Food and Beverage: 7.49
Overall Experience: 8.86
M
Mo couple gb
7
2026-08-29 via Nuitee
A
Autumn couple us
8
2026-08-28 via Nuitee
E
Elina couple ch
8
Pros:

Gutes Zimmer mit allem was man braucht. Durch contactless check-in hat man keine*n Ansprechpartner*in, was uns aber nicht gestört hat.

Cons:

Wenn man Cheltenham selber besuchen will ist es doch weit draussen und die Busse fahren maximal all paar Stunden. Für einen Stop auf dem Cotswolds Way aber gut gelegen.

2026-08-27 via Nuitee
J
Jamie couple gb
10
2026-08-27 via Nuitee
K
Karen couple gb
8
Comfortable, clean and good location.
Pros:

Clean and comfortable. Good location and parking.

2026-08-27 via Nuitee
P
Pankhania couple gb
8
2026-08-26 via Nuitee
A
Arthur couple gb
8
With no receptionist we had a poor start to our visit.
Pros:

Breakfast was good.

Cons:

Due to disabilities we booked a ground floor room with a walk in shower.
When we arrived the room had been moved to the first floor which only had an over bath shower.This meant that my wife had to climb a flight of stairs several times - a real challenge due to her hip and knee replacements.

2026-08-21 via Nuitee
G
Garth couple us
10
Great place for a layover on the Cotswolds Way.
Pros:

Great stay in this hotel. Excellent value, clean and comfortable, and a good restaurant. Close to the Cotswolds Way and Dunkertons Cider Farm.

2026-08-21 via Nuitee
J
Julian couple gb
9
Pros:

Great location for us and very reasonably priced

Cons:

If in the the attic rooms the bathroom windows aren’t great and only velux roof windows so cannot look out. We wish we knew this before as I would have asked for a different room. Also I had two heavy cases I had to get up 2 flights of stairs

2026-08-20 via Nuitee
E
Emma solo_traveller gb
9
2026-08-18 via Nuitee
L
Liz extended_group gb
8
Great stay
Pros:

Location on the Cotswold Way. Excellent communication. Evening meal was great

Cons:

Road noise could be an issue

2026-08-14 via Nuitee
J
Jochen solo_traveller be
9
2026-08-14 via Nuitee
L
Linzi couple gb
8
Pros:

Lovely plane, easy check in with key safe

2026-08-14 via Nuitee
J
Jigs solo_traveller gb
3
Pros:

Good location
Nice having a fantastic in this hot weather

Cons:

Bed is too small and uncomfortable. Every bed in each room should be a king size bed at least.
Pillow covers were dirty and had makeup on them.
Shower was terrible, no pressure whatsoever.
Hand towels were dirty and had hairs on them.
Toilet seat broken and every time you flushed it, it made a trickling sound all night.
Wardrobe door wouldn't close.
Heated towel rail weren't working as the lead had been cut.
General upkeep and maintenance of rooms should be heavily considered because you would actually attract more guests

2026-08-09 via Nuitee
J
John couple gb
9
Good
Pros:

Excellent location
No reception system works well
Very clean and well e

Cons:

Nothing

2026-08-07 via Nuitee
S
sven solo_traveller be
8
2026-08-05 via Nuitee
A
Amit solo_traveller gb
10
Exceptional and comfortable stay
Pros:

Clean and spacious rooms, comfortable bed and bedding

Cons:

Location is a bit odd

2026-08-05 via Nuitee
D
Denise solo_traveller nl
6
Matig verblijf
Pros:

Het was dichtbij de Cotswolds Way

Cons:

Het was niet erg schoon. De deuren, vensterbanken en radiatoren worden standaard overgeslagen bij de schoonmaak, net als de lampenknopjes. Bed matig comfortabel en alles erg gehorig. Je haar wassen in dit hotel is niet mogelijk: de waterdruk is echt heel erg laag.

2026-08-05 via Nuitee
P
paul couple es
9
2026-08-04 via Nuitee
D
David couple gb
5
Average
Cons:

Not a Boutique Hotel as advertised. No fridge. Got an email a couple od days before check in saying that it was a contactless hotel and no staff were present on site? Weird as someone seemed to be there to sort out breakfast, but I never spoke to anyone and we ate out.

2026-08-03 via Nuitee