The Charlton Boutique Hotel

Hotels
7.9 (1524 reviews)
London Road , Cheltenham , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Large warm room
Good selection of channels
Clean and comfortable room
Easy parking
Great food in restaurant
Cons:
Cold room on arrival
Inadequate heating
Poor service
Leaking radiator
Dirty bedding

Categories

Cleanliness
7.49
Multiple complaints regarding cleanliness and maintenance issues.
Service
8.46
Inadequate response from staff regarding heating issues and overall complaints.
Location
8
Discontent over location described as dreadful.
Room Quality
6.95
Numerous issues with room comfort and maintenance receiving negative feedback.
Amenities
8.98
Positive feedback on easy parking and nice coded access.
Value for Money
6.94
Comments indicate expectations of better value given the service quality.
Food and Beverage
7.49
Mixed reviews; specific complaints about breakfast preparation and options.
Overall Experience
8.86
Some positive experiences noted but overshadowed by significant issues and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:55

Property Description

Luxurious Accommodation:
The Charlton Boutique Hotel, nestled in Cheltenham, offers a luxurious stay just 17 km from Kingsholm Stadium. Each room is elegantly designed with a desk, flat-screen TV, and private bathroom, ensuring a comfortable retreat for guests.

Charming Amenities:
This boutique hotel boasts a garden, terrace, and a restaurant where guests can unwind and indulge in delicious meals. With a bar on-site, relaxation and entertainment are just steps away. Free private parking adds convenience to your stay.

Nearby Attractions:
Explore the beauty of Cheltenham with attractions like Sudeley Castle and Gloucester Cathedral just a short distance away. For those looking to venture further, Cotswold Water Park is 34 km from the hotel, offering a perfect day trip destination.

Book your stay at The Charlton Boutique Hotel for a memorable and relaxing experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

7.9
Based on 1524 reviews
Cleanliness: 7.49
Service: 8.46
Location: 8
Room Quality: 6.95
Amenities: 8.98
Value for Money: 6.94
Food and Beverage: 7.49
Overall Experience: 8.86
G
George • solo_traveller • gb
8
Handy location for the reason I was there. Room clean and had what I needed. A bottle of water or a pack of biscuits wit
Pros:

Convenient location

Cons:

Parking limited

2026-09-16 • via Nuitee
I
Ian • solo_traveller • gb
8
Good, happy to use again
Pros:

Clean, well appointed rooms, convenient for overnight stay

2026-09-14 • via Nuitee
S
Sylvia • extended_group • nl
5
Bed bugs
2026-09-13 • via Nuitee
M
Margaret • couple • gb
5
Grateful for a night's respite from driving but sad there was no attempt at hospitality or welcome.
Pros:

Considering it is located on the A40, the Charlton is delightfully quiet - at least our room, No 11 is as it points away from the road and into its own wooded area which is also, delightfully, the car park. Our standard en suite was fairly small - not much room to do morning stretch exercises! The shower room was fine, though as always with such places, there was little room to hang towels up after use.

Cons:

In our room, the mattress was VERY soft and gave no support. In general, though the guy behind the bar was friendly and helpful, the atmosphere was dead. We met one other member of staff who, when we entered the 'restaurant' to have an evening meal, was sitting at a table staring into the distance. The menu had little to commend it and in the end we just ordered a wrap with salad, determined not to risk breakfast there on the morrow Everywhere we looked there were seats and little tables but no customers, although the carpark had ten cars in it. I think Charlton 'Boutique' Hotel is misleading. It's a place waiting for the hordes to descend on it; maybe sometimes they do!; maybe it comes alive then?

2026-09-11 • via Nuitee
M
Melanie • couple • gb
7
Fine for an overnight stay
Pros:

Easy access with clear instructions

Cons:

Pillows were awful!

2026-09-11 • via Nuitee
S
Stephen • solo_traveller • gb
9
Pros:

The setting was charming.Decor lovely and very clean. All the facilities you would expect in a room were there and of good quality.
Easy to get to and plenty of parking.

Cons:

Nothing

2026-09-11 • via Nuitee
M
Maxine • couple • gb
6
Adequate but could be better
Pros:

The mattress was comfortable

Cons:

I did not like the contactless check in process. We did not see any staff during our visit at all. This was not an inexpensive option but no hositality at all.

2026-09-08 • via Nuitee
S
Shawn • couple • us
8
2026-09-08 • via Nuitee
A
Adam • couple • gb
6
Conveniently located hotel
Pros:

Location was good as we were going to an event close by and could walk to it

Cons:

Room was a little dusty, and room door needs adjustment as tricky to open and close, was a bit noisy if you have window open but I suppose it’s next to a main road so should expect this

2026-09-06 • via Nuitee
J
Joachim • couple • de
7
Good for 1 night.
Pros:

The room was very large and very clean. Furniture was good. For 1 night absolutely ok.

Cons:

There's no reception - checkin via code. The dinner in the restaurant was really bad so we decided not to buy any breakfast but to buy a sandwitch at the opposit supermarket.

2026-09-06 • via Nuitee
R
Robin • couple • us
5
Location is fine but doesn’t offer a lot.
Pros:

The property was located closest to the Cotswolds Way. It is about 1 mile from the trail.

Cons:

We ended up in the “attic” room and my husband is 6’2” so wasn’t ideal since the roof was slanted inward both in the bedroom area and bathroom. It was also very warm. The menu is limited as were the drinks.

2026-09-04 • via Nuitee
E
Edward • couple • gb
8
2026-09-04 • via Nuitee
C
Christine • solo_traveller • gb
9
Excellent, just right for my needs for a clean comfortable stay while on a business trip.
Pros:

Peaceful and quiet location, but close to the centre

Cons:

Nothing

2026-09-03 • via Nuitee
J
Jens • couple • de
9
2026-09-02 • via Nuitee
S
Steve • solo_traveller • gb
8
Clean and comfortable, contactless system works well
Pros:

Contactless entry worked well , room was clean and comfortable

Cons:

Not really my idea of a boutique hotel .. some of the furniture I.e wardrobe and bedside drawers were clearly upcycled. Lack of plug sockets by the desk, for some reason there were 2 headboards to the bed, bed was quite low. Shower head kept falling out of its holder …. TV worked fine but it was quite small..

2026-09-02 • via Nuitee
G
Gwynn • solo_traveller • gb
5
contactless hotels are sad spaces.
Pros:

Breakfast was excellent, staff helpful and courteous

Cons:

window blind could not hold itself up, it no longer gripped.
back table and black cups - impossible to see what you are doing. odd assortment of furniture.
towel shelf in bathroom above the sink too deep - and over hung the basin which meant the possibility of banging your head on it when cleaning teeth was likely.

2026-08-31 • via Nuitee
G
Gillian • solo_traveller • gb
9
Pros:

Clean and comfortable.

Cons:

It is contactless which feels a bit unsocial. Road was a bit noisy. Although the shower is very smart,it’s a bit like showering in the rain. Not much flow to it.. very hot

2026-08-31 • via Nuitee
M
Mo • couple • gb
7
2026-08-29 • via Nuitee
A
Autumn • couple • us
8
2026-08-28 • via Nuitee
E
Elina • couple • ch
8
Pros:

Gutes Zimmer mit allem was man braucht. Durch contactless check-in hat man keine*n Ansprechpartner*in, was uns aber nicht gestört hat.

Cons:

Wenn man Cheltenham selber besuchen will ist es doch weit draussen und die Busse fahren maximal all paar Stunden. Für einen Stop auf dem Cotswolds Way aber gut gelegen.

2026-08-27 • via Nuitee