Hotel Mokka City

Hotels
8 (945 reviews)
HH Towers, Moi Avenue & Kenyatta Avenue Junction , Nairobi , KE
+254 742 111444

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Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Restaurant
Room service
Business center
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Central, convenient location
Friendly and helpful staff
Comfortable beds and spacious rooms
Good breakfast and decent dinner
Cons:
Busy/shared elevators and crowding
No dedicated car parking
Noisy/very busy location
Slow restaurant/breakfast service
Amenity issues (intermittent hot water, limited AC in some rooms, satellite TV problems)

Categories

Cleanliness
8.5
Multiple reviewers noted rooms were very clean and well maintained; a few asked for tidier upkeep and better daily housekeeping in some areas.
Service
8.3
Staff and reception are frequently described as friendly and helpful (early check-in, adapter provided, attentive breakfast staff), though there are recurring complaints about slow restaurant/kitchen service and a failed promised airport pickup.
Location
7.8
Consistently praised for central, well-placed location with easy access to CBD and KICC, but several guests found the area noisy, busy and less suitable for leisure.
Room Quality
8.2
Rooms are described as spacious, neat and comfortable with good beds; some guests reported issues such as lack of AC in some rooms, limited bathroom storage and occasional electrical problems.
Amenities
7.2
Amenities are mixed: good basics but notable shortfalls reported (no car park, busy/shared elevators, intermittent hot water, limited/unclear satellite channels, no alcohol in restaurant, occasional electrical concerns).
Value for Money
8
Several guests called it good value given cleanliness and central location; complaints about service and some facilities temper the perception but overall value is in line with expectations.
Food and Beverage
7.8
Breakfast and dinner received positive remarks for quality, but multiple guests reported very slow service at breakfast/restaurant and restrictions (no alcohol) in dining options.
Overall Experience
8.2
Overall impressions skew positive with many enthusiastic headlines (Amazing, Phenomenal) and suitability for business travellers; negatives around noise, busy common areas and some amenity failings reduce perfection but experience remains above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-27 06:19

Property Description

Central Location

Hotel Mokka City is strategically located in the heart of Nairobi, within walking distance of major attractions such as Kenyatta International Conference Centre and Nairobi National Museum. With proximity to key landmarks like August 7th Memorial Park and Jamia Mosque, our hotel offers convenience and accessibility for our guests to explore the vibrant city.

Diverse Dining Options

Indulge in a culinary journey at our on-site restaurant, serving a variety of international cuisines. Whether you prefer vegetarian, dairy-free, or halal options, our menu caters to diverse dietary preferences. Experience a fusion of flavors without leaving the comfort of the hotel.

Exceptional Services

Enjoy a seamless stay with our 24-hour front desk, airport transfers, and complimentary WiFi throughout the property. With a commitment to hospitality, our dedicated team ensures that your needs are met promptly and efficiently.

Book your stay at Hotel Mokka City now to experience the perfect blend of comfort and convenience in Nairobi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 945 reviews
Cleanliness: 8.5
Service: 8.3
Location: 7.8
Room Quality: 8.2
Amenities: 7.2
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 8.2
R
Rock • couple • au
7
Exceptional
Pros:

Very close to the city and staff are very nice and accommodating.

Cons:

No Designated pick up and drop off location

2026-09-19 • via Nuitee
P
Peter • solo_traveller • gb
6
Pros:

Standard room not the same on the website

Cons:

Poor finishes poor workmanship
Hard to find even the taxi driver could not find it,
Its above a shopping mall.
Got a double room but things in the room where for 1 person.

2026-09-18 • via Nuitee
A
andrea • couple • co
8
Cons:

Buya al rededor del sector

2026-09-17 • via Nuitee
A
Abu Yaseen 88 • extended_group • ae
7
2026-09-16 • via Nuitee
A
Arno • solo_traveller • cg
6
bien dormir
Cons:

Il manquait l'air conditionner

2026-09-16 • via Nuitee
E
Emma • solo_traveller • au
6
Pros:

Very spacious room and comfy bed. Appreciated the small touches like the bathrobe and slippers (especially after being on a dusty safari).
Staff were nice, but not overly friendly.

Cons:

The shower does not drain very well at all. Even the following morning the shower was still full of water despite showering the previous evening.
I didn't realise that the hotel was located within a building that is 90% shops. The hotel is located only on the upper floors, downstairs is a bit confusing at first but not a major problem

2026-09-04 • via Nuitee
R
Robert • extended_group • gb
5
2026-09-03 • via Nuitee
M
Mao • solo_traveller • es
10
Pros:

Todo excelente! La amabilidad de todos los trabajadores del hotel, limpieza, desayuno. Fantástico!

2026-09-02 • via Nuitee
F
Faith • solo_traveller • gb
9
Really helpful and welcoming staff
Pros:

The hotel was great value for money and the staff were extremely helpful. Note the hotel is located in a complex with shops below and minimal parking and CBD is quite a busy area so keep that in mind however the actual hotel was great.

Cons:

I found out after it probably wasn’t the most ideal location but I didn’t personally have any issues but worth considering.

2026-08-30 • via Nuitee
S
Sofia • solo_traveller • pt
8
Comfy clean bedroom in a good location, but very noisy!!
Pros:

My bedroom was very comfortable & the shower was amazing!!

Cons:

Unfortunately the noise from road is unbearable!!! I simply couldn’t sleep even though I was on the 14th floor! The traffic & super loud street noise is just too much non stop!!

2026-08-25 • via Nuitee
B
Benjamin • family_with_children • au
7
A nice safe haven in downtown Nairobi with great views.
Pros:

The staff here were amazing! They frequently went above and beyond to help us and take care of us. The location is great if you want to be downtown. You can't get more downtown than this. There's a supermarket right across the street. The restaurant was great and the staff there were wonderful too. The food was delicious and always huge portions. The views from the rooms were great too. The hotel felt safe and the staff took care of our luggage while we were on safaris.

Cons:

Every room was different (we had 4 different rooms, as we stayed there on and off over 2 weeks between tours). One room only had cold water. Most had no air-conditioning, but one had a free-standing unit. One had a bar fridge, but it was never really cold. The others didn't. Because the hotel is on the top 4 floors of a public building, the two elevators are shared with many other businesses and frequently take time to get to your floor. Being downtown, the streets are very noisy, especially in the late evenings. You have to keep your windows open for fresh air and to stay cool, but there sounds of Nairobi equates to constant bus horns. There are often homeless people and beggars in the streets outside, so be aware of that when travelling in the downtown area.

2026-08-24 • via Nuitee
M
Maria Núria • couple • es
10
Highly recommended
Pros:

Super friendly and kind staff. They went above and beyond to ensure our stay was great. Facilities clean and comfortable in center of Nairobi. Amazing views.

Cons:

n/a

2026-08-23 • via Nuitee
M
Mufaddal • solo_traveller • tz
10
Pros:

Rooms were very nice, comfortable and clean.

Cons:

They need to keep fan or Ac in the rooms.

2026-08-21 • via Nuitee
F
Frassinelli • couple • it
10
2026-08-20 • via Nuitee
F
Francesco • couple • it
8
Pros:

Lo staff molto accogliente, colazione buonissima e anche la cena😍

2026-08-19 • via Nuitee
H
Hanna • couple • pl
7
A convenient and tasty stopover before a safari, despite the city noise and small rooms.
Pros:

The location is absolutely perfect for heading out on a Safari. The food was delicious with very generous portion sizes, and the property was quite clean.

Cons:

The room was rather small and unfortunately very noisy, as the city sounds easily came through. Additionally, you had to run the water for quite a while before it finally turned hot.

2026-08-19 • via Nuitee
D
Davide • couple • it
1
esperienza terribile
Pros:

Camera bella e pulita

Cons:

Staff, ristorante scortesi e maleducati, dopo aver ordinato da mangiare il pasto è stato servito prima a me e 20 minuti dopo alla mia compagna, inoltre arrivato un piatto non richiesto e una volta fatto presente siamo stati ignorati, la sorpresa finale sta nel pagamento di cose che non abbiamo richiesto abbiamo chiesto spiegazioni e siamo stati ignorati, stanchi di questa situazione abbiamo pagato e siamo andati via. si approfittano

2026-08-18 • via Nuitee
J
julien • solo_traveller • fr
8
Pros:

l’emplacement hyper central a Nairobi. Nous nous sommes sentis tres en securité

Cons:

la douche avec une eau qui ne s’ecoulait pas

2026-08-17 • via Nuitee
V
Victor • solo_traveller • au
9
Best location, impossible to find 😂
Pros:

Brand spanking new rooms, super clean with hot water. Super friendly staff, so welcoming and accommodating.

Cons:

Impossible to find entrance to as no signs, security had to help me. No a/c or fan so can get a bit hot and stuffy.

2026-08-16 • via Nuitee
T
True • couple • sa
8
👍🏻
Pros:

الاستقبال الدور 13
الفطور انت تختار من المنيو ليس مفتوح
عليك اختيار الغرف الغير مطلة على الشارع لرئيسي بسبب فوضى الشارع
تعاون من الموظفون جهد يشكرون عليه

Cons:

لا شي

2026-08-15 • via Nuitee