Hotel Mokka City

Hotels
•
Independent
8 (21 reviews)
00000, Nairobi, Nairobi County , Nairobi , KE
+254 742 111444

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Facilities

Free WiFi
24-hour front desk
Concierge service
Elevator
Breakfast available (surcharge)
Smoke-free property
Designer stores on site
Shopping mall on site
Art gallery on site
Banquet hall
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Central, convenient location
Friendly and helpful staff
Comfortable beds and spacious rooms
Good breakfast and decent dinner
Cons:
Busy/shared elevators and crowding
No dedicated car parking
Noisy/very busy location
Slow restaurant/breakfast service
Amenity issues (intermittent hot water, limited AC in some rooms, satellite TV problems)

Categories

Cleanliness
8.5
Multiple reviewers noted rooms were very clean and well maintained; a few asked for tidier upkeep and better daily housekeeping in some areas.
Service
8.3
Staff and reception are frequently described as friendly and helpful (early check-in, adapter provided, attentive breakfast staff), though there are recurring complaints about slow restaurant/kitchen service and a failed promised airport pickup.
Location
7.8
Consistently praised for central, well-placed location with easy access to CBD and KICC, but several guests found the area noisy, busy and less suitable for leisure.
Room Quality
8.2
Rooms are described as spacious, neat and comfortable with good beds; some guests reported issues such as lack of AC in some rooms, limited bathroom storage and occasional electrical problems.
Amenities
7.2
Amenities are mixed: good basics but notable shortfalls reported (no car park, busy/shared elevators, intermittent hot water, limited/unclear satellite channels, no alcohol in restaurant, occasional electrical concerns).
Value for Money
8
Several guests called it good value given cleanliness and central location; complaints about service and some facilities temper the perception but overall value is in line with expectations.
Food and Beverage
7.8
Breakfast and dinner received positive remarks for quality, but multiple guests reported very slow service at breakfast/restaurant and restrictions (no alcohol) in dining options.
Overall Experience
8.2
Overall impressions skew positive with many enthusiastic headlines (Amazing, Phenomenal) and suitability for business travellers; negatives around noise, busy common areas and some amenity failings reduce perfection but experience remains above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-27 06:19

Property Description

Convenient Amenities: Enjoy complimentary wireless internet, concierge services, and a banquet hall for your events.

Delicious Dining: Start your day with a continental breakfast and explore the city's culinary delights.

Cozy Accommodations: Relax in rooms featuring LED TVs, rainfall showerheads, and modern conveniences.

Experience comfort and convenience at Hotel Mokka City, centrally located in Nairobi. Book now for a memorable stay in the heart of the city.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • General

    Private host property

Location

Guest Reviews

8
Based on 21 reviews
Cleanliness: 8.5
Service: 8.3
Location: 7.8
Room Quality: 8.2
Amenities: 7.2
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 8.2
A
Annalisa • couple • it
9
Un bell’impatto
Pros:

Camera grande, spaziosa e pulita, lo staff molto carino e il cibo davvero buono a prezzi molto convenienti! Nonostante fossimo in centro a Nairobi durante la notte siamo riusciti a dormire senza problemi. Tornerei!

Cons:

Unico neo è stata l’attesa nel ristorante: se siete di fretta considerate almeno una mezz’ora in più nei tempi.

2026-07-24 • via Nuitee
J
Jori • couple • nl
8
2026-07-23 • via Nuitee
F
František • couple • cz
9
I recommend Mokka to everyone!
Pros:

Great place with amazing cuisine, coffee and great hospitality.

2026-07-21 • via Nuitee
B
Beafamily place • solo_traveller • ke
8
2026-07-21 • via Nuitee
F
František • couple • cz
9
Mokka always delivers!
Pros:

Amazing as always, we will definitely come back!
We had to leave early for safari so they prepared our favorite sandwich for breakfast to-go and also made us great coffee and tea.

2026-07-21 • via Nuitee
F
František • couple • cz
9
The best hotel I’ve ever been to outside Europe
Pros:

Amazing experience, everything and everyone from check-in to check-out is truly amazing.
Polite and professional staff, great restaurant with great food.
Also room service is reliable and good.
Laundry was ready on the same day for no extra fee.
Delicious breakfast served from early morning till almost noon.

You just feel like in a proper 4 star, even 5 star at some points.

Cons:

It would be really nice if the hotel would be recognizable from the street, it’s really hard to find for the first time. Also navigation signs in the building and elevator would help.
Some parts of the room like nightstands feel quite old and used. It would be nice to go through the rooms and check if there isn’t some maintenance needed or furniture to be bought.

If those 2 things would be sorted, it would be 10/10!

2026-07-21 • via Nuitee
B
Beafamily place • solo_traveller • ke
8
2026-07-20 • via Nuitee
J
Johannes • solo_traveller • nl
8
2026-07-19 • via Nuitee
A
Armel Auguste • solo_traveller • bf
9
2026-07-19 • via Nuitee
H
hirotaka • couple • jp
6
2026-07-14 • via Nuitee
E
Edward Budadira • solo_traveller • bh
9
2026-07-12 • via Nuitee
S
Shantel • solo_traveller • gb
9
2026-07-06 • via Nuitee
I
Ingrid • extended_group • se
7
Pros:

Bra läge

Cons:

Lång tid innan hissarna kom

2026-07-05 • via Nuitee
C
Christine • couple • us
8
Pros:

It was clean and convenient. Staff were friendly and helpful.

Cons:

Would have liked hot water for shower.

2026-07-05 • via Nuitee
M
Mary • solo_traveller • gb
6
Pros:

The facility is clean enough and the restaurant staff are brilliant

Cons:

I didn't like the shower facility

2026-07-04 • via Nuitee
N
Nasir • solo_traveller • sa
9
Lovely stay
Pros:

​The staff were absolutely wonderful and very welcoming! However, the soundproofing wasn't great—you can easily hear the street noise and people in the hallways. As for breakfast, I expected an open buffet, but it turned out to be an à la carte menu where you choose your items. On the bright side, their coffee was excellent!

2026-07-04 • via Nuitee
C
Colm • solo_traveller • ie
5
Pros:

Staff are helpful, showed us some local restaurants to go to.

Cons:

Very noisy room
Mosquitos in the room, no mosquito net.
The area seems dangerous, we were approached by several people in the street.

2026-07-03 • via Nuitee
T
Tarak • solo_traveller • cz
5
Cons:

big problem in this hotel because of the bad windows you have soundproof windows it is impossible to sleep at night very noisy

2026-07-02 • via Nuitee
S
Saïda • solo_traveller • be
1
Not reliable
Cons:

I booked this accommodation nine months in advance. Only upon arrival was I informed that I was overbooked. In other words, someone who booked that same day got the room I reserved nine months earlier. The alternative offered was an old hotel with dirty carpet. They were not even aware of my arrival. No compensation was offered either.

2026-07-01 • via Nuitee
E
Edward Budadira • solo_traveller • bh
10
Pros:

Everything

Cons:

Nothing

2026-06-30 • via Nuitee