Hotel Mokka City

Hotels
•
Independent
8 (21 reviews)
00000, Nairobi, Nairobi County , Nairobi , KE
1-5555555

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Facilities

Free WiFi
24-hour front desk
Concierge service
Elevator
Breakfast available (surcharge)
Smoke-free property
Designer stores on site
Shopping mall on site
Art gallery on site
Banquet hall
See all facilities

Review Highlights

Pros:
Clean, well-maintained rooms
Central, convenient location
Friendly and helpful staff
Comfortable beds and spacious rooms
Good breakfast and decent dinner
Cons:
Busy/shared elevators and crowding
No dedicated car parking
Noisy/very busy location
Slow restaurant/breakfast service
Amenity issues (intermittent hot water, limited AC in some rooms, satellite TV problems)

Categories

Cleanliness
8.5
Multiple reviewers noted rooms were very clean and well maintained; a few asked for tidier upkeep and better daily housekeeping in some areas.
Service
8.3
Staff and reception are frequently described as friendly and helpful (early check-in, adapter provided, attentive breakfast staff), though there are recurring complaints about slow restaurant/kitchen service and a failed promised airport pickup.
Location
7.8
Consistently praised for central, well-placed location with easy access to CBD and KICC, but several guests found the area noisy, busy and less suitable for leisure.
Room Quality
8.2
Rooms are described as spacious, neat and comfortable with good beds; some guests reported issues such as lack of AC in some rooms, limited bathroom storage and occasional electrical problems.
Amenities
7.2
Amenities are mixed: good basics but notable shortfalls reported (no car park, busy/shared elevators, intermittent hot water, limited/unclear satellite channels, no alcohol in restaurant, occasional electrical concerns).
Value for Money
8
Several guests called it good value given cleanliness and central location; complaints about service and some facilities temper the perception but overall value is in line with expectations.
Food and Beverage
7.8
Breakfast and dinner received positive remarks for quality, but multiple guests reported very slow service at breakfast/restaurant and restrictions (no alcohol) in dining options.
Overall Experience
8.2
Overall impressions skew positive with many enthusiastic headlines (Amazing, Phenomenal) and suitability for business travellers; negatives around noise, busy common areas and some amenity failings reduce perfection but experience remains above average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-27 06:19

Property Description

Convenient Amenities: Enjoy complimentary wireless internet, concierge services, and a banquet hall for your events.

Delicious Dining: Start your day with a continental breakfast and explore the city's culinary delights.

Cozy Accommodations: Relax in rooms featuring LED TVs, rainfall showerheads, and modern conveniences.

Experience comfort and convenience at Hotel Mokka City, centrally located in Nairobi. Book now for a memorable stay in the heart of the city.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • General

    Private host property

Location

Guest Reviews

8
Based on 21 reviews
Cleanliness: 8.5
Service: 8.3
Location: 7.8
Room Quality: 8.2
Amenities: 7.2
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 8.2
M
Muhsin • couple • ng
10
2026-05-30 • via Nuitee
V
Viktor • couple • ua
7
2026-05-30 • via Nuitee
M
Marta • couple • es
7
Good stay at Hotel Mokka City
Pros:

Overall good stay, well located at the city center and big and clean room. Great views as well!

Cons:

The breakfast food was good but not great. Also it was a bit hard to find the hotel since it’s on the 13th floor of a tower the entrance to which is not obvious

2026-05-30 • via Nuitee
T
Tsion • solo_traveller • et
7
2026-05-27 • via Nuitee
P
Promise • solo_traveller • de
9
Das Hotel war gut, sauber und hell. Die Lage mitten im Zentrum war sehr praktisch, und ein Supermark
Pros:

Das Hotel war gut, sauber und hell. Die Lage mitten im Zentrum war sehr praktisch, und ein Supermarkt war direkt gegenüber. Preis-Leistung stimmt auf jeden Fall.

Cons:

Was mir nicht so gut gefallen hat: Der Aufzug war fast immer überfüllt. Auch der Eingangsbereich war oft voll und dadurch etwas unübersichtlich. Außerdem war es wegen des dichten Verkehrs draußen teilweise sehr laut.

2026-05-26 • via Nuitee
H
Henrietta • solo_traveller • ng
8
Amazing
Pros:

Everything about the breakfast was awesome but there is room for improvement

Cons:

No car park and its not in a private door secluded area

2026-05-23 • via Nuitee
S
Salome • solo_traveller • us
5
2026-05-20 • via Nuitee
M
Mbaruku • solo_traveller • tz
10
Phenomenal
Pros:

New property and very clean. The room is big and enough and bed is super comfortable

Cons:

Location is a challenge. Good for business visit but not good for leisure.

2026-05-20 • via Nuitee
A
Arsene • solo_traveller • cd
8
2026-05-17 • via Nuitee
S
Sara • solo_traveller • ma
8
Agréable.
Pros:

Chambre spacieuse, propre et bien entretenue.
Personnel très souriant et répondait à toutes nos demandes. Early chek-in et la gentille dame à la réception m’a fourni un adaptateur pour pouvoir charger mon portable pendant tout le séjour.

Cons:

Malheureusement pas de Clim mais un ventilateur mis à disposition.
Temps d’attente pour les ascenseurs à l’entrée de la galerie.

2026-05-13 • via Nuitee
A
Amine • solo_traveller • ma
9
2026-05-13 • via Nuitee
E
Eshioramhe Kojak • solo_traveller • ng
5
It was boring for me because most of tge channels particularly sport channels on there satellite cha
Pros:

The stay was boring because tge satellite stations, were not clear & cracking, no flexibility of preference channels. The stations are all fixed.
The cleaners need to do more to keep rooms tidy.

Cons:

Access to shopping mall & stores to purchase essentials.

2026-05-08 • via Nuitee
S
Sara • couple • it
10
Pros:

Schöne Aussicht vom Zimmer aus. Gut gelegen, Umgebung ist in Ordnung.
Flugzeugshuttle und Rezeption sehr freundlich!

2026-05-08 • via Nuitee
L
Lartey • family_with_children • gh
10
African summit conference.
Pros:

It was an awestruck experience. The rooms were very neat.

Cons:

Nothing

2026-05-06 • via Nuitee
L
laurent • solo_traveller • be
9
Pros:

Formidable petit déjeuner personnel attentif.

Cons:

Pas d'alcool possible au restaurant .

2026-05-04 • via Nuitee
B
Bernardo Gellida • solo_traveller • es
9
Good place to stay in Nairobi
Pros:

Clean and well located. The people were so nice too!

Cons:

The kitchen's restaurant is very slow

2026-05-04 • via Nuitee
S
Sandrine Aude • solo_traveller • sn
5
2026-05-03 • via Nuitee
C
Caroline • solo_traveller • no
10
2026-04-28 • via Nuitee
M
Mercyma • couple • ke
9
2026-04-25 • via Nuitee
C
Chabwera • solo_traveller • bw
8
Value for Money and good location
Pros:

Clean

Cons:

Very busy elevators

2026-04-24 • via Nuitee