grätzlhotel Serviten

Hotels
8.6 (74 reviews)
53 Porzellangasse , Vienna , AT

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Paid
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Heating
Terrace
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Street parking
Grocery deliveries
See all facilities

Review Highlights

Pros:
Excellent location
Spacious room with kitchenette
Cons:
Cleanliness issues
Limited service accessibility

Categories

Cleanliness
7.74
Multiple mentions of cleanliness issues, including mould in the shower and unclean corners.
Service
9.21
While there are complaints about the chatbot service, the overall sentiment still leans towards positive due to the effort shown in providing assistance.
Location
9.25
The location was consistently praised for its convenience to public transport and nearby amenities.
Room Quality
8.2
Generally spacious but showing signs of wear; however, appreciated the spacious apartment feel.
Amenities
8.23
Good kitchenette and facilities available, though missing some common amenities.
Value for Money
8.69
Offers reasonable accommodations for the price, despite some shortcomings.
Food and Beverage
8.74
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.71
Overall a decent stay, with a mix of excellent location and several issues that affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:48

Property Description

Charming Accommodation in Vienna's Alsergrund District

Modern Amenities: Enjoy a comfortable stay at grätzlhotel Serviten with air conditioning, a fridge, and a coffee machine in each room. The property also offers free toiletries, ensuring a relaxing experience for guests.

Convenient Location: Situated just a short distance from iconic landmarks such as Hofburg and St. Stephen's Cathedral, our hotel provides easy access to Vienna's top attractions. Explore the city with ease from our centrally located property.

Personalized Service: With room service and a terrace available to all guests, grätzlhotel Serviten ensures that every visitor has a memorable and enjoyable stay. Experience personalized care and attention during your time in Vienna.

Experience the charm and convenience of grätzlhotel Serviten - book your stay now for an unforgettable Vienna getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 74 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.71
D
David Dominique • couple • ch
5
Dank der Lage akzeptabel.
Pros:

Die Lage ist super, das Design ist schön.

Cons:

Es ist einfach sanierungsbedürftig… die Sanitäranlagen sind alle etwas locker und undicht, am Klo stinkt es. Bezüglich Sauberkeit gibt es noch viel Platz nach oben.

2026-10-18 • via Nuitee
F
Frank • couple • de
8
Unterkunft ganz okay in einer tollen Stadt
Pros:

Gute Lage, sehr gutes Bett, räumlich großzügiges Zimmer , perfekter Check in!

Cons:

Nicht ganz sauber, in der Dusche teils Schimmel in den Bodenfliesen, in der Küche sollte bitte ein Küchen Handtuch bereit liegen!
Auch wenn der Check in ohne Personal Kontakt abläuft, sollte ein kurzer Kontakt statt finden! Das fände ich, wäre sehr angenehm gewesen!

2026-10-13 • via Nuitee
R
Roderick • couple • us
8
Good location and nice room
Pros:

Location was good. The room was fine though the steps were something to watch out for at night

I thought it was a nice setup and provided all the essentials

Cons:

The big problem was the key system which could be challenging, especially when checking out. You had to have two people to be sure all was safely out and someone hold that outer door while the other left the key on the counter and closed the room door.
The lockbox to get the key originally should be made to accept the key on departure.
I thought the bed and pillows were ok but my wife said the pillows were way too thin and soft.
We thought the change of towels and cleaning were to be on the third day but it was the fifth.

2026-10-07 • via Nuitee
J
Jessie • couple • de
9
Perfekt für ein kurzen Städtetrip!
Pros:

Die Unterkunft war perfekt für unseren kurzen Städtetrip. Das Apartment ist wunderschön eingerichtet und hatte alles, was wir brauchten. Zudem ist das Apartment sehr gut angebunden. Würden auf jeden Fall nochmal hier bleiben!

Cons:

Die Terrasse war ziemlich schmutzig und daher unbrauchbar.

2026-09-14 • via Nuitee
D
Doris • solo_traveller • de
9
2026-09-14 • via Nuitee
M
martin • couple • de
8
2026-09-03 • via Nuitee
F
Felicitas • solo_traveller • de
7
Schönes gepflegtes Apartment
Pros:

Die gute Lage
Extrem ruhig gelegen
Küche sehr gut

Cons:

Baubereich nicht optimal, zu klein
Zu wenig Bestuhlung
Ungepflegte Außenbereich

2026-08-30 • via Nuitee
E
Esmeralda • couple • lv
10
2026-08-23 • via Nuitee
K
Klaus • couple • at
7
2026-08-20 • via Nuitee
M
Maggie • couple • us
9
Great modern alternative to a hotel room, with AC
Pros:

Good AC, comfortable bed, good size room, nice to have a little kitchen, great location for us, good communication, easy entry, modern design

Cons:

Patio area needs cleaning and more care, add bigger coffee mugs and more drinking glasses please

2026-08-11 • via Nuitee
M
Maia • couple • gb
9
Wonderful stay with urbanauts staff going above and beyond to help make it special.
Pros:

Air con. Modern facilities. Close to main town but pretty peaceful. Good connection to tram and the underground.

Cons:

More instructions on use of oven and key drop etc but staff very helpful when asked.

2026-08-09 • via Nuitee
P
Paola • solo_traveller • it
8
2026-08-05 • via Nuitee
V
Verena • solo_traveller • at
9
2026-07-24 • via Nuitee
J
Juan-Luis • solo_traveller • ch
7
2026-06-21 • via Nuitee
R
Rosemarie • couple • at
8
Pros:

Alles neu und modern

Cons:

Wasserhahn und Papierhajter wackeln
Lampe bei einem Bett hat nicht funktioniert
Terrasse schmutzig
Waschbecken gehört besser gereinigt, war nur Sichtputz

2026-06-20 • via Nuitee
N
Nasser • couple • sa
9
2026-06-04 • via Nuitee
A
Anna • solo_traveller • at
4
2026-05-29 • via Nuitee
S
Sheila • couple • es
8
Bastante bien
Pros:

La zona es muy tranquila, cerca del transporte público y estaba todo muy limpio

Cons:

El desagüe de la ducha no tragaba bien y se inundaba la zona de la ducha y el wc.

Por otro lado, le falta un microondas.

2026-05-28 • via Nuitee
J
Jolanda • couple • nl
9
Prima
Pros:

De ruimte

Cons:

De toegangscode klopte niet, gelukkig was er net een schoonmaker die ons binnen kon laten en de sleutels kon geven.

2026-05-27 • via Nuitee
S
Sergio • couple • es
9
2026-05-18 • via Nuitee